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This chapter addresses the role of evaluation of and in public administration. We focus on two analytical key dimensions: a) the provider of the evaluation and b) the subject of the evaluation. Four major types of evaluation are distinguished: (1) external institutional evaluation, (2) internal institutional evaluation, (3) external evaluation of administrative action/results, (4) internal evaluation of administrative action/results. Type 1 and 2 refer to evaluation of administrative structures and processes as the subject of administrative reform. Type 3 and 4 represent different versions of evaluation in public administration, because the subject is administrative action and its outputs. The chapter highlights salient approaches and organizational settings of evaluation and provides insights into the institutionalization of an evaluation function in public administration. Finally, the chapter draws lessons regarding strengths and potentials but also remaining weaknesses and challenges of evaluation of and in public administration.
Comparative methods B
(2020)
This chapter outlines the relevance and value of comparative approaches and methods in studying Public Administration (PA). It discusses the roots and current developments of comparative research in PA and discusses various methodological venues for cross-country comparisons, such as most similar/dissimilar systems designs, the method of concomitant variation and the difference-in-difference method. Besides the description of these approaches, we highlight their conceptual value for theory-driven empirical comparative research. Drawing on selected pieces of comparative research, the chapter furthermore provides examples for the application of comparative methods in practice presenting empirical findings and highlighting strengths and weaknesses. The chapter finally emphasizes that the methodological development in comparative PA research has by far not yet reached its end, and that some future challenges need to be addressed, such as the issues of causality, generalizability, and mixed-methods approaches.
This book compares local self-government in Europe. It examines local institutional structures, autonomy, and capacities in six selected countries - France, Italy, Sweden, Hungary, Poland, and the United Kingdom - each of which represents a typical model of European local government. Within Europe, an overall trend towards more local government capacities and autonomy can be identified, but there are also some counter tendencies to this trend and major differences regarding local politico-administrative settings, functional responsibilities, and resources. The book demonstrates that a certain degree of local financial autonomy and fiscal discretion is necessary for effective service provision. Furthermore, a robust local organization, viable territorial structures, a professional public service, strong local leadership, and well-functioning tools of democratic participation are key aspects for local governments to effectively fulfill their tasks and ensure political accountability. The book will appeal to students and scholars of Public Administration and Public Management, as well as practitioners and policy-makers at different levels of government, in public enterprises, and in NGOs.
This research investigated the relationship between frequent engagement in industrial action (also known as ‘employee strikes’) and the internal attractiveness of government employment. It focused on a special group of public employees: public university lecturers and public-school teachers in Uganda who frequently engaged in industrial action. At the very basic level, the research explored whether public employees frequently engaged in industrial action because they considered public service employment to be unattractive or whether frequent engagement in industrial action was in fact part of the attractiveness of government employment. Beyond exploring these relationships, it also explained why (or why not) such relationships existed.
Methodologically, the research was conducted using an exploratory sequential design – a mixed methods study design that starts with a qualitative followed by a quantitative phase. It is the results of the initial qualitative phase that determined the direction of the subsequent quantitative phase. The qualitative phase started with an exploration of the relationship between industrial action and internal public service attractiveness, resulting into two specific research questions:
1) Why do public employees engage in industrial action and what role does frequent engagement in industrial action play in their perception of public service attractiveness?
2) Why and how is organizational justice related to public employees’ perception of public service attractiveness?
The above questions were answered both qualitatively and quantitatively. The theoretical postulations of the Social Movements Theories, Social Exchange Theory, and the Signaling Theory were used to structure the research assumptions and hypotheses.
The results showed that public employees engaged in industrial action mostly because of relative, rather than absolute deprivation. An established culture of workplace militancy was also found to be key in actualizing industrial action as was the (perceived) absence of alternatives to achieve workplace justice. Importantly, there was a clear dichotomy between absolute working conditions and frequent engagement in industrial action. Frequent engagement in industrial action was itself found to have both positive and negative effects on internal public service attractiveness. It was also found that public service attractiveness from the perspective of current public employees might be different from what it is from the perspective of prospective employees. This is because current public employees do not assume what it feels like to work for government, but mostly use their day-to-day lived experiences to judge the attractiveness of their employer. The existing literature is particularly deficient on analyzing public service attractiveness from an internal perspective, which is surprising given the public sector’s high reliance on internal recruitment.
The research results underlined key implications for theory, practice, and research. At theory level, the results suggested that public employee ratings of internal public service attractiveness were heavily affected by halo effects and should therefore not be taken at face value. The complex workplace social exchanges which are deeply rooted in organizational justice and the ‘personification metaphor’ were also emphasized. From an empirical perspective, the results underlined the need to prioritize internal public service attractiveness as recent research has confirmed the value of family socialization and internal recommendations in making public sector employment attractive, even to external applicants. This research argues that the centrality of organizational justice in public sector employee relations requires public sector organizations to be intentional in their bid to create fair, just, and attractive workplaces. Beyond assessing the fairness of personnel policies, procedures, and interactional relationships, it is also important to prepare and equip public managers with the right skills to promote and practice justice in their day-to-day interactions with public employees, and to encourage, improve, and facilitate alternative public employee feedback mechanisms.
Organizing immigration
(2020)
Immigration constitutes a dynamic policy field with – often quite unpredictable – dynamics. This is based on immigration constituting a ‘wicked problem’ meaning that it is characterized by uncertainty, ambiguity and complexity. Due to the dynamics in the policy field, expectations towards public administrations often change. Following neo-institutionalist theory, public administrations depend on meeting the expectations in the organizational field in order to maintain legitimacy as the basis for, e.g., resources and compliance of stakeholders. With the dynamics in the policy field, expectations might change and public administrations consequently need to adapt in order to maintain or repair the then threatened legitimacy. If their organizational legitimacy is threatened by a perception of structures and processes being inadequate for changed expectations, an ‘institutional crisis’ unfolds. However, we know little about ministerial bureaucracies’ structural reactions to such crucial momentums and how this effects the quest for coordination within policy-making. Overall, the dissertation thus links to both policy analysis and public administration research and consists of five publications. It asks: How do structures in ministerial bureaucracies change in the context of institutional crises? And what effect do these changes have on ministerial coordination? The dissertation hereby focusses on the above described dynamic policy field of immigration in Germany in the period from 2005 to 2017 and pursues three objectives: 1) to identify the context and impulse for changes in the structures of ministerial bureaucracies, 2) to describe respective changes with regard to their organizational structures, and 3) to identify their effect on coordination. It hereby compares and contrasts institutional crises by incremental change and shock as well as changes and effects at federal and Länder level which allows a comprehensive answer to both of the research questions. Theoretically, the dissertation follows neo-institutionalist theory with a particular focus on changes in organizational structures, coordination and crisis management. Methodologically, it follows a comparative design. Each article (except for the literature review), focusses on ministerial bureaucracies at one governmental level (federal or Länder) and on an institutional crisis induced by either an incremental process or a shock. Thus, responses and effects can be compared and contrasted across impulses for institutional crises and governmental levels. Overall, the dissertation follows a mixed methods approach with a majority of qualitative single and small-n case studies based on document analysis and semi-structured interviews. Additionally, two articles use quantitative methods as they best suited the respective research question. The rather explorative nature of these two articles however fits to the overall interpretivist approach of the dissertation. Overall, the dissertation’s core argument is: Within the investigation period, varying dynamics and thus impulses for institutional crises took place in the German policy field of immigration. Respectively, expectations by stakeholders on how the politico-administrative system should address the policy problem changed. Ministerial administrations at both the federal and Länder level adapted to these expectations in order to maintain, or regain respectively, organizational legitimacy. The administration hereby referred to well-known recipes of structural changes. Institutional crises do not constitute fields of experimentation. The new structures had an immediate effect on ministerial coordination, with respect to both the horizontal and vertical dimension. Yet, they did not mean a comprehensive change of the system in place. The dissertation thus challenges the idea of the toppling effect of crises and rather shows that adaptability and persistence of public administrations constitute two sides of the same coin.
New Public Management
(2011)
New Public Management hat in den vergangenen Jahren die Ansätze und das Verständnis moderner Verwaltungsführung maßgebend beeinflusst.
Stossrichtungen und Grundanliegen dieses Modells wurden zum Teil in die Führungspraxis übernommen und stellen in vielerlei Hinsicht nach wie vor Entwicklungsziele und Leitlinien für die Steuerung und Führung der öffentlichen Verwaltung dar. NPM soll die öffentliche Verwaltung an geforderte Neuausrichtungen anpassen und effizienter gestalten. Ziele und Gestaltung der öffentlichen Verwaltung unter NPM und die dazu notwendigen Instrumente werden in diesem Lehrbuch umfassend und strukturiert erläutert. Besonderes Augenmerk wird dabei auf die Veränderungslinien und -ansätze für die Verwaltungsführung gelegt.
This study was inspired by the desire to contribute to literature on performance management from the context of a developing country. The guiding research questions were: How do managers use performance information in decision making? Why do managers use performance information the way they do? The study was based on theoretical strands of neo-patrimonialism and new institutionalism. The nature of the inquiry informed the choice of a qualitative case study research design. Data was assembled through face-to-face interviews, some observations, and collection of documents from managers at the levels of the directorate, division, and section/units. The managers who were the focus of this study are current or former staff members of the state departments in Kenya’s national Ministry of Agriculture, Livestock, and Fisheries as well as from departments responsible for coordination of performance related reforms.
The findings of this study show that performance information is regularly produced but its use by managers varies. Examples of use include preparing reports to external bodies, making decisions for resource re-allocation, making recommendations for rewards and sanctions, and policy advisory. On categorizing the forms of use as passive, purposeful, political or perverse, evidence shows that they overlap and that some of the forms are so closely related that it is difficult to separate them empirically.
On what can explain the forms of use established, four factors namely; political will and leadership; organizational capacity; administrative culture; and managers’ interests and attitudes, were investigated. While acknowledging the interrelatedness and even overlapping of the factors, the study demonstrates that there is explanatory power to each though with varying depth and scope. The study thus concludes that: Inconsistent political will and leadership for performance management reforms explain forms of use that are passive, political and perverse. Low organizational capacity could best explain passive and some limited aspects of purposeful use. Informal, personal and competitive administrative culture is associated with purposeful use and mostly with political and perverse use. Limited interest and apprehensive attitude are best associated with passive use.
The study contributes to the literature particularly in how institutions in a context of neo-patrimonialism shape performance information use. It recommends that further research is necessary to establish how neo-patrimonialism positively affects performance oriented reforms. This is interesting in particular given the emerging thinking on pockets of effectiveness and developmental patrimonialism. This is important since it is expected that performance related reforms will continue to be advocated in developing countries in the foreseeable future.
This article is a response to calls in prior research that we need more longitudi-nal analyses to better understand the foundations of PSM and related prosocial values. There is wide agreement that it is crucial for theory-building but also for tailoring hiring practices and human resource development programs to sort out whether PSM-related values are stable or developable. The article summarizes existent theoretical expecta-tions, which turn out to be partially conflicting, and tests them against multiple waves of data from the German Socio-Economic Panel Study which covers a time period of sixteen years. It finds that PSM-related values of public employees are stable rather than dynamic but tend to increase with age and decrease with organizational member-ship. The article also examines cohort effects, which have been neglected in prior work, and finds moderate evidence that there are differences between those born during the Second World War and later generations.
The thesis focuses on the inter-departmental coordination of adaptation and mitigation of demographic change in East Germany. All Eastern German States (Länder) have set up inter-departmental committees (IDCs) that are expected to deliver joint strategies to tackle demographic change. IDCs provide an organizational setting for potential positive coordination, i.e. a joint approach to problem solving that pools and utilizes the expertise of many departments in a constructive manner from the very beginning. Whether they actually achieve positive coordination is contested within the academic debate. This motivates the first research question of this thesis: Do IDCs achieve positive coordination?
Interdepartmental committees and their role in horizontal coordination within the core executive triggered interest among scholars already more than fifty years ago. However, we don’t know much about their actual importance for the inter-departmental preparation of cross-cutting policies. Until now, few studies can be found that analyzes inter-departmental committees in a comparative way trying to identify whether they achieve positive coordination and what factors shape the coordination process and output of IDCs.
Each IDC has a chair organization that is responsible for managing the interactions within the IDCs. The chair organization is important, because it organizes and structures the overall process of coordination in the IDC. Consequently, the chair of an IDC serves as the main boundary-spanner and therefore has remarkable influence by arranging meetings and the work schedule or by distributing internal roles. Interestingly, in the German context we find two organizational approaches: while some states decided to put a line department (e.g. Department of Infrastructure) in charge of managing the IDC, others rely on the State Chancelleries, i.e. the center of government.
This situation allows for comparative research design that can address the role of the State Chancellery in inter-departmental coordination of cross-cutting policies. This is relevant, because the role of the center is crucial when studying coordination within central government. The academic debate on the center of government in the German politico-administrative system is essentially divided into two camps. One camp claims that the center can improve horizontal coordination and steer cross-cutting policy-making more effectively, while the other camp points to limits to central coordination due to departmental autonomy. This debate motivates the second research question of this thesis: Does the State Chancellery as chair organization achieve positive coordination in IDCs?
The center of government and its role in the German politic-administrative system has attracted academic attention already in the 1960s and 1970s. There is a research desiderate regarding the center’s role during the inter-departmental coordination process. There are only few studies that explicitly analyze centers of government and their role in coordination of cross-cutting policies, although some single case studies have been published. This gap in the academic debate will be addressed by the answer to the second research question.
The dependent variable of this study is the chair organization of IDCs. The value of this variable is dichotomous: either an IDC is chaired by a Line department or by a State Chancellery. We are interested whether this variable has an effect on two dependent variables. First, we will analyze the coordination process, i.e. interaction among bureaucrats within the IDC. Second, the focus of this thesis will be on the coordination result, i.e. the demography strategies that are produced by the respective IDCs.
In terms of the methodological approach, this thesis applies a comparative case study design based on a most-similar-systems logic. The German Federalism is quite suitable for such designs. Since the institutional framework largely is the same across all states, individual variables and their effect can be isolated and plausibly analyzed. To further control for potential intervening variables, we will limit our case selection to states located in East Germany, because the demographic situation is most problematic in the Eastern part of Germany, i.e. there is a equal problem pressure. Consequently, we will analyze five cases: Thuringia, Saxony-Anhalt (line department) and Brandenburg, Mecklenburg-Vorpommern and Saxony (State Chancellery).
There is no grand coordination theory that is ready to be applied to our case studies. Therefore, we need to tailor our own approach. Our assumption is that the individual chair organization has an effect on the coordination process and output of IDCs, although all cases are embedded in the same institutional setting, i.e. the German politico-administrative system. Therefore, we need an analytical approach than incorporates institutionalist and agency-based arguments. Therefore, this thesis will utilize Actor-Centered Institutionalism (ACI). Broadly speaking, ACI conceptualizes actors’ behavior as influenced - but not fully determined - by institutions. Since ACI is rather abstract we need to adapt it for the purpose of this thesis. Line Departments and State Chancelleries will be modeled as distinct actors with different action orientations and capabilities to steer the coordination process. However, their action is embedded within the institutional context of governments, which we will conceptualize as being comprised of regulative (formal rules) and normative (social norms) elements.