Top-down or bottom-up digital transformation?
- This article analyses incremental institutional change and subsequent organizational and performance outcomes of the digital transformation from a comparative perspective. Through 31 expert interviews, the authors compare two digitalized public services in Germany. Two digitalization approaches are identified. The voluntary, decentralized bottom-up approach involves layering of new rules, limited organizational restructuring, and performance deficits. Conversely, the compulsory, top-down approach with centralized control facilitates displacement of existing rules and far-reaching organizational change; in this study, it is also associated with improved performance.
| Author details: | Justine MarienfeldtORCiDGND, Liz Marla WehmeierORCiDGND, Sabine KuhlmannORCiDGND |
|---|---|
| DOI: | https://doi.org/10.1080/09540962.2024.2365351 |
| ISSN: | 0954-0962 |
| ISSN: | 1467-9302 |
| Title of parent work (English): | Public money & management |
| Subtitle (English): | a comparison of institutional changes and outcomes |
| Publisher: | Taylor & Francis |
| Place of publishing: | Abingdon |
| Publication type: | Article |
| Language: | English |
| Date of first publication: | 2024/06/02 |
| Publication year: | 2024 |
| Release date: | 2024/07/17 |
| Tag: | Germany; bottom-up; digital transformation; electronic tax returns; institutional change; performance; top-down; vehicle registration |
| Number of pages: | 10 |
| Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Sozialwissenschaften / Fachgruppe Politik- & Verwaltungswissenschaft |
| DDC classification: | 3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft |
| Peer review: | Referiert |
| Publishing method: | Open Access / Hybrid Open-Access |
| License (German): |  CC-BY - Namensnennung 4.0 International |
