TY  - JOUR
A1  - Marienfeldt, Justine
A1  - Wehmeier, Liz Marla
A1  - Kuhlmann, Sabine
T1  - Top-down or bottom-up digital transformation?
T2  - Public money & management
N2  - This article analyses incremental institutional change and subsequent organizational and performance outcomes of the digital transformation from a comparative perspective. Through 31 expert interviews, the authors compare two digitalized public services in Germany. Two digitalization approaches are identified. The voluntary, decentralized bottom-up approach involves layering of new rules, limited organizational restructuring, and performance deficits. Conversely, the compulsory, top-down approach with centralized control facilitates displacement of existing rules and far-reaching organizational change; in this study, it is also associated with improved performance.
KW  - bottom-up
KW  - digital transformation
KW  - electronic tax returns
KW  - Germany
KW  - institutional change
KW  - performance
KW  - vehicle registration
KW  - top-down
Y1  - 2024
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/64822
SN  - 0954-0962
SN  - 1467-9302
PB  - Taylor & Francis
CY  - Abingdon
ER  -