Ethical challenges for human–agent interaction in virtual collaboration at work
- In virtual collaboration at the workplace, a growing number of teams apply supportive conversational agents (CAs). They take on different work-related tasks for teams and single users such as scheduling meetings or stimulating creativity. Previous research merely focused on these positive aspects of introducing CAs at the workplace, omitting ethical challenges faced by teams using these often artificial intelligence (AI)-enabled technologies. Thus, on the one hand, CAs can present themselves as benevolent teammates, but on the other hand, they can collect user data, reduce worker autonomy, or foster social isolation by their service. In this work, we conducted 15 expert interviews with senior researchers from the fields of ethics, collaboration, and computer science in order to derive ethical guidelines for introducing CAs in virtual team collaboration. We derived 14 guidelines and seven research questions to pave the way for future research on the dark sides of human–agent interaction in organizations.
Author details: | Lennart HofeditzORCiDGND, Milad MirbabaieORCiDGND, Mara Ortmann |
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DOI: | https://doi.org/10.1080/10447318.2023.2279400 |
ISSN: | 1044-7318 |
ISSN: | 1532-7590 |
Title of parent work (English): | International journal of human computer interaction |
Publisher: | Taylor & Francis |
Place of publishing: | New York, NY |
Publication type: | Article |
Language: | English |
Date of first publication: | 2023/12/05 |
Publication year: | 2023 |
Release date: | 2024/03/20 |
Tag: | conversational agents; ethics; human–computer interaction; trust; virtual collaboration; virtual teams |
Number of pages: | 17 |
Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Wirtschaftswissenschaften / Fachgruppe Betriebswirtschaftslehre |
DDC classification: | 0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik |
3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft | |
Peer review: | Referiert |
Publishing method: | Open Access / Hybrid Open-Access |
License (German): | CC-BY-NC-ND - Namensnennung, nicht kommerziell, keine Bearbeitungen 4.0 International |