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Purpose
With shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research on the effects of knowledge transfer velocity at the individual level by considering the effect of complexity, stickiness, competencies, and further demographic factors on knowledge-intensive business processes at the conversion-specific levels.
Design/methodology/approach
We empirically assess the impact of situation-dependent knowledge transfer velocities on time consumption in teams and individuals. Further, we issue the demographic effect on this relationship. We study a sample of 178 experiments of project teams and individuals applying ordinary least squares (OLS) for regression analysis-based modeling.
Findings
The authors find that time consumed at knowledge transfers is negatively associated with the complexity of tasks. Moreover, competence among team members has a complementary effect on this relationship and stickiness retards knowledge transfers. Thus, while demographic factors urgently need to be considered for effective and speedy knowledge transfers, these influencing factors should be addressed on a conversion-specific basis so that some tasks are realized in teams best while others are not. Guidelines and interventions are derived to identify best task realization variants, so that process performance is improved by a new kind of process improvement method.
Research limitations/implications
This study establishes empirically the importance of conversion-specific influence factors and demographic factors as drivers of high knowledge transfer velocities in teams and among individuals. The contribution connects the field of knowledge management to important streams in the wider business literature: process improvement, management of knowledge resources, design of information systems, etc. Whereas the model is highly bound to the experiment tasks, it has high explanatory power and high generalizability to other contexts.
Practical implications
Team managers should take care to allow the optimal knowledge transfer situation within the team. This is particularly important when knowledge sharing is central, e.g. in product development and consulting processes. If this is not possible, interventions should be applied to the individual knowledge transfer situation to improve knowledge transfers among team members.
Social implications
Faster and more effective knowledge transfers improve the performance of both commercial and non-commercial organizations. As nowadays, the individual is faced with time pressure to finalize tasks, the deliberated increase of knowledge transfer velocity is a core capability to realize this goal. Quantitative knowledge transfer models result in more reliable predictions about the duration of knowledge transfers. These allow the target-oriented modification of knowledge transfer situations so that processes speed up, private firms are more competitive and public services are faster to citizens.
Originality/value
Time consumption is an increasingly relevant factor in contemporary business but so far not been explored in experiments at all. This study extends current knowledge by considering quantitative effects on knowledge velocity and improved knowledge transfers.
The management of knowledge in organizations considers both established long-term
processes and cooperation in agile project teams. Since knowledge can be both tacit and explicit, its transfer from the individual to the organizational knowledge base poses a challenge in organizations. This challenge increases when the fluctuation of knowledge carriers is exceptionally high. Especially in large projects in which external consultants are involved, there is a risk that critical, company-relevant knowledge generated in the project will leave the company with the external knowledge carrier and thus be lost. In this paper, we show the advantages of an early warning system for knowledge management to avoid this loss. In particular, the potential of visual analytics in the context of knowledge management systems is presented and discussed. We present a project for the development of a business-critical software system and discuss the first implementations and results.
Developing a new product generation requires the transfer of knowledge among various knowledge carriers. Several factors influence knowledge transfer, e.g., the complexity of engineering tasks or the competence of employees, which can decrease the efficiency and effectiveness of knowledge transfers in product engineering. Hence, improving those knowledge transfers obtains great potential, especially against the backdrop of experienced employees leaving the company due to retirement, so far, research results show, that the knowledge transfer velocity can be raised by following the Knowledge Transfer Velocity Model and implementing so-called interventions in a product engineering context. In most cases, the implemented interventions have a positive effect on knowledge transfer speed improvement. In addition to that, initial theoretical findings describe factors influencing the quality of knowledge transfers and outline a setting to empirically investigate how the quality can be improved by introducing a general description of knowledge transfer reference situations and principles to measure the quality of knowledge artifacts. To assess the quality of knowledge transfers in a product engineering context, the Knowledge Transfer Quality Model (KTQM) is created, which serves as a basis to develop and implement quality-dependent interventions for different knowledge transfer situations. As a result, this paper introduces the specifications of eight situation-adequate interventions to improve the quality of knowledge transfers in product engineering following an intervention template. Those interventions are intended to be implemented in an industrial setting to measure the quality of knowledge transfers and validate their effect.
Context-aware, intelligent musical instruments for improving knowledge-intensive business processes
(2022)
With shorter song publication cycles in music industries and a reduced number of physical contact opportunities because of disruptions that may be an obstacle for musicians to cooperate, collaborative time consumption is a highly relevant target factor providing a chance for feedback in contemporary music production processes. This work aims to extend prior research on knowledge transfer velocity by augmenting traditional designs of musical instruments with (I) Digital Twins, (II) Internet of Things and (III) Cyber-Physical System capabilities and consider a new type of musical instrument as a tool to improve knowledge transfers at knowledge-intensive forms of business processes. In a design-science-oriented way, a prototype of a sensitive guitar is constructed as information and cyber-physical system. Findings show that this intelligent SensGuitar increases feedback opportunities. This study establishes the importance of conversion-specific music production processes and novel forms of interactions at guitar playing as drivers of high knowledge transfer velocities in teams and among individuals.
Faced with the triad of time-cost-quality, the realization of knowledge-intensive tasks at economic conditions is not trivial. Since the number of knowledge-intensive processes is increasing more and more nowadays, the efficient design of knowledge transfers at business processes as well as the target-oriented improvement of them is essential, so that process outcomes satisfy high quality criteria and economic requirements. This particularly challenges knowledge management, aiming for the assignment of ideal manifestations of influence factors on knowledge transfers to a certain task. Faced with first attempts of knowledge transfer-based process improvements [1], this paper continues research about the quantitative examination of knowledge transfers and presents a ready-to-go experiment design that is able to examine quality of knowledge transfers empirically and is suitable to examine knowledge transfers on a quantitative level. Its use is proven by the example of four influence factors, which namely are stickiness, complexity, competence and time pressure.
Städte sind aufgrund ihrer Agglomeration von Bevölkerung, Sachwerten und Infrastrukturen in besonderem Maße von extremen Wetterereignissen wie Starkregen und Hitze betroffen. Zahlreiche Überflutungsereignisse infolge von Starkregen traten in den letzten Jahren in verschiedenen Regionen Deutschlands auf und führten nicht nur zu Schäden in zwei- bis dreistelliger Millionenhöhe, sondern auch zu Todesopfern. Und auch Hitzewellen, wie sie in den vergangenen Jahren vermehrt aufgetreten sind, bergen gesundheitliche Risiken, welche sich auch in verschiedenen Schätzungen zu Hitzetodesfällen wiederfinden.
Um diesen Risiken zu begegnen und Schäden infolge von Wetterextremen zu reduzieren, entwickeln viele Kommunen bereits Strategien und Konzepte im Kontext der Klimaanpassung und/oder setzen Anpassungsmaßnahmen um. Neben der Entwicklung und Umsetzung eigener Ideen orientieren sich Städte dabei u. a. an Leitfäden und Beispielen aus der Literatur, Erfahrungen aus anderen Städten oder an Ergebnissen aus Forschungsprojekten. Dieser Lern- und Transferprozess, der eine Übertragung von Maßnahmen oder Instrumenten der Klimaanpassung von einem Ort auf einen anderen beinhaltet, ist bislang noch unzureichend erforscht und verstanden.
Der vorliegende Bericht untersucht deshalb ebendiesen Lern- und Transferprozess zwischen sowie innerhalb von Städten sowie das Transferpotenzial konkreter Wissenstransfer-Medien, Instrumente und Maßnahmen. Damit wird das Ziel verfolgt, ein besseres Verständnis dieser Prozesse zu entwickeln und einen Beitrag zur Verbesserung des Transfers von kommunalen Klimaanpassungsaktivitäten zu leisten. Der vorliegende Inhalt baut dabei auf einer vorangegangenen Analyse des Forschungsstands zum Transfer von Policies durch Haupt et al. (2021) auf und versucht, den bereits generierten Wissensstand auf der Ebene von Policies nun um die Ebene konkreter Instrumente und Maßnahmen zu ergänzen sowie durch empirische Befunde zu ausgewählten Maßnahmen zu untermauern. Die Wissens- und Datengrundlage dieses Berichts umfasst einen Mix aus verschiedenen (Online)-Befragungen und Interviews mit Vertreter:innen relevanter Akteursgruppen, vor allem Vertreter:innen von Stadtverwaltungen, sowie den Erfahrungswerten der drei ExTrass-Fallstudienstädte Potsdam, Remscheid und Würzburg.
Nach einer Einleitung beschäftigt sich Kapitel 2 mit übergeordneten Faktoren der Übertragbarkeit bzw. des Transfers. Kapitel 2.1 bietet hierbei eine Zusammenfassung zum aktuellen Wissensstand hinsichtlich des Transfers von Policies im Bereich der städtischen Klimapolitik gemäß Haupt et al. (2021). Hier werden zentrale Kriterien für einen erfolgreichen Transfer herausgearbeitet, um einen Anknüpfungspunkt für die folgenden Inhalte und empirischen Befunde auf der Ebene konkreter Instrumente und Maßnahmen zu bieten. Kapitel 2.2 schließt hieran an und präsentiert Erkenntnisse aus einer weitreichenden Kommunalbefragung. Hierbei wurde untersucht ob und welche Klimaanpassungsmaßnahmen in den Städten bereits umgesetzt werden, welche fördernden und hemmenden Aspekte es dabei gibt und welche Erfahrungen beim Transfer von Wissen und Ideen bereits vorliegen.
Kapitel 3 untersucht die Rolle verschiedener Medien des Wissenstransfers und widmet sich dabei beispielhaft Leitfäden zur Klimaanpassung und Maßnahmensteckbriefen. Kapitel 3.1 beantwortet dabei Fragen nach der Relevanz und Zugänglichkeit von Leitfäden, deren Stärken und Schwächen, sowie konkreten Anforderungen vonseiten befragter Personen. Außerdem werden acht ausgewählte Leitfäden vorgestellt und komprimiert auf ihre Transferpotenziale hin eingeschätzt. Kapitel 3.2 betrachtet Maßnahmensteckbriefe als Medien des Wissenstransfers und arbeitet zentrale Aspekte für einen praxisrelevanten inhaltlichen Aufbau heraus, um basierend darauf einen Muster-Maßnahmensteckbrief für Klimaanpassungsmaßnahmen zu entwickeln und vorzuschlagen.
Kapitel 4 beschäftigt sich mit sehr konkreten kommunalen Erfahrungen rund um den Transfer von sieben ausgewählten Instrumenten und Maßnahmen und bietet zahlreiche empirische Befunde aus den Kommunen, basierend auf der Kommunalbefragung, verschiedenen Interviews und den Erfahrungen aus der Projektarbeit. Die folgenden sieben Instrumente und Maßnahmen wurden ausgewählt, um eine große Breite städtischer Klimaanpassungsaktivitäten zu betrachten: 1) Klimafunktionskarten (Stadtklimakarten), 2) Starkregengefahrenkarten, 3) Checklisten zur Klimaanpassung in der Bauleitplanung, 4) Verbot von Schottergärten in Bebauungsplänen, 5) Fassadenbegrünungen, 6) klimaangepasste Gestaltung von Grün- und Freiflächen sowie 7) Handlungsempfehlungen für Betreuungseinrichtungen zum Umgang mit Hitze und Starkregen. Für jede dieser Klimaanpassungsaktivitäten wird auf Ebene der Kommunen Ziel, Verbreitung und Erscheinungsformen, Umsetzung anhand konkreter Beispiele, fördernde und hemmende Faktoren sowievorliegende Erfahrungen zu und Hinweisen auf Transfer dargestellt.
Kapitel 5 schließt den vorliegenden Bericht ab, indem zentrale Transfer-Barrieren aus den gewonnenen Erkenntnissen aufgegriffen und entsprechende Empfehlungen an verschiedene Ebenen der Politik ausgesprochen werden. Diese Empfehlungen zur Verbesserung des Transfers von klimaanpassungsrelevanten Instrumenten, Strategien und Maßnahmen umfassen 1) die Verbesserung des Austauschs zwischen verschiedenen Städten, 2) die Verbesserung der Zugänglichkeit von Wissen und Erfahrungen, 3) die Schaffung von Vernetzungsstrukturen innerhalb von Städten sowie 4) bestehende Wissenslücken zu schließen.
Die Autor:innen des vorliegenden Berichts hoffen, durch die vielfältigen Untersuchungsaspekte einen Beitrag zum besseren Verständnis der Lern- und Transferprozesse und zur Verbesserung des Transfers kommunaler Klimaanpassungsaktivitäten zu leisten.
Modern knowledge bases contain and organize knowledge from many different topic areas. Apart from specific entity information, they also store information about their relationships amongst each other. Combining this information results in a knowledge graph that can be particularly helpful in cases where relationships are of central importance. Among other applications, modern risk assessment in the financial sector can benefit from the inherent network structure of such knowledge graphs by assessing the consequences and risks of certain events, such as corporate insolvencies or fraudulent behavior, based on the underlying network structure. As public knowledge bases often do not contain the necessary information for the analysis of such scenarios, the need arises to create and maintain dedicated domain-specific knowledge bases.
This thesis investigates the process of creating domain-specific knowledge bases from structured and unstructured data sources. In particular, it addresses the topics of named entity recognition (NER), duplicate detection, and knowledge validation, which represent essential steps in the construction of knowledge bases.
As such, we present a novel method for duplicate detection based on a Siamese neural network that is able to learn a dataset-specific similarity measure which is used to identify duplicates. Using the specialized network architecture, we design and implement a knowledge transfer between two deduplication networks, which leads to significant performance improvements and a reduction of required training data.
Furthermore, we propose a named entity recognition approach that is able to identify company names by integrating external knowledge in the form of dictionaries into the training process of a conditional random field classifier. In this context, we study the effects of different dictionaries on the performance of the NER classifier. We show that both the inclusion of domain knowledge as well as the generation and use of alias names results in significant performance improvements.
For the validation of knowledge represented in a knowledge base, we introduce Colt, a framework for knowledge validation based on the interactive quality assessment of logical rules. In its most expressive implementation, we combine Gaussian processes with neural networks to create Colt-GP, an interactive algorithm for learning rule models. Unlike other approaches, Colt-GP uses knowledge graph embeddings and user feedback to cope with data quality issues of knowledge bases. The learned rule model can be used to conditionally apply a rule and assess its quality.
Finally, we present CurEx, a prototypical system for building domain-specific knowledge bases from structured and unstructured data sources. Its modular design is based on scalable technologies, which, in addition to processing large datasets, ensures that the modules can be easily exchanged or extended. CurEx offers multiple user interfaces, each tailored to the individual needs of a specific user group and is fully compatible with the Colt framework, which can be used as part of the system.
We conduct a wide range of experiments with different datasets to determine the strengths and weaknesses of the proposed methods. To ensure the validity of our results, we compare the proposed methods with competing approaches.