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Already successfully used products or designs, past projects or our own experiences can be the basis for the development of new products. As reference products or existing knowledge, it is reused in the development process and across generations of products. Since further, products are developed in cooperation, the development of new product generations is characterized by knowledge-intensive processes in which information and knowledge are exchanged between different kinds of knowledge carriers. The particular knowledge transfer here describes the identification of knowledge, its transmission from the knowledge carrier to the knowledge receiver, and its application by the knowledge receiver, which includes embodied knowledge of physical products. Initial empirical findings of the quantitative effects regarding the speed of knowledge transfers already have been examined. However, the factors influencing the quality of knowledge transfer to increase the efficiency and effectiveness of knowledge transfer in product development have not yet been examined empirically. Therefore, this paper prepares an experimental setting for the empirical investigation of the quality of knowledge transfers.
Faced with the triad of time-cost-quality, the realization of knowledge-intensive tasks at economic conditions is not trivial. Since the number of knowledge-intensive processes is increasing more and more nowadays, the efficient design of knowledge transfers at business processes as well as the target-oriented improvement of them is essential, so that process outcomes satisfy high quality criteria and economic requirements. This particularly challenges knowledge management, aiming for the assignment of ideal manifestations of influence factors on knowledge transfers to a certain task. Faced with first attempts of knowledge transfer-based process improvements [1], this paper continues research about the quantitative examination of knowledge transfers and presents a ready-to-go experiment design that is able to examine quality of knowledge transfers empirically and is suitable to examine knowledge transfers on a quantitative level. Its use is proven by the example of four influence factors, which namely are stickiness, complexity, competence and time pressure.
As part of the digitization, the role of artificial systems as new actors in knowledge-intensive processes requires to recognize them as a new form of knowledge bearers side by side with traditional knowledge bearers, such as individuals, groups, organizations. By now, artificial intelligence (AI) methods were used in knowledge management (KM) for knowledge discovery, for the reinterpreting of information, and recent works focus on the studying of different AI technologies implementation for knowledge management, like big data, ontology-based methods and intelligent agents [1]. However, a lack of holistic management approach is present, that considers artificial systems as knowledge bearers. The paper therefore designs a new kind of KM approach, that integrates the technical level of knowledge and manifests as Neuronal KM (NKM). Superimposing traditional KM approaches with the NKM, the Symbiotic Knowledge Management (SKM) is conceptualized furthermore, so that human as well as artificial kinds of knowledge bearers can be managed as symbiosis. First use cases demonstrate the new KM, NKM and SKM approaches in a proof-of-concept and exemplify their differences.