The impact of digitalization in the public sector
- The digitalization of public administration is increasingly moving forward. This systematic literature review analyzes empirical studies that explore the impacts of digitalization projects (n=93) in the public sector. Bibliometrically, only a few authors have published several times on this topic so far. Most studies focusing on impact come from the US or China, and are related to Computer Science. In terms of content, the majority of examined articles studies services to citizens, and therefore consider them when measuring impact. A classification of the investigated effects by dimensions of public value shows that the analysis of utilitarian-instrumental values, such as efficiency or performance, is prevalent. More interdisciplinary cooperation is needed to research the impact of digitalization in the public sector. The different dimensions of impact should be linked more closely. In addition, research should focus more on the effects of digitalization within administration.
Author details: | Caroline FischerORCiDGND, Moritz HeubergerORCiDGND, Moreen Heine |
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DOI: | https://doi.org/10.3224/dms.v14i1.13 |
ISSN: | 1865-7192 |
ISSN: | 2196-1395 |
Title of parent work (German): | Der moderne Staat |
Subtitle (English): | a systematic literature review |
Publisher: | Barbara Budrich |
Place of publishing: | Leverkusen-Opladen |
Publication type: | Article |
Language: | English |
Year of first publication: | 2021 |
Publication year: | 2021 |
Release date: | 2024/05/21 |
Tag: | digital transformation; e-government; impact evaluation; public value; public values |
Volume: | 14 |
Issue: | 1 |
Number of pages: | 21 |
First page: | 3 |
Last Page: | 23 |
Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Sozialwissenschaften / Fachgruppe Politik- & Verwaltungswissenschaft |
DDC classification: | 3 Sozialwissenschaften / 32 Politikwissenschaft / 320 Politikwissenschaft |
Peer review: | Nicht referiert |
Publishing method: | Open Access / Hybrid Open-Access |
License (German): | CC-BY - Namensnennung 4.0 International |