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Wissensmanagement
(2019)
Wissen ist für die Bewältigung der Verwaltungsaufgaben eine wichtige Ressource.
Das wirft die Frage auf, wie das notwendige Wissen erzeugt, bewahrt, verteilt und auffindbar gemacht werden kann. Ein solches Wissensmanagement kann die Arbeit der Behörden qualitativ verbessern und effizienter machen. Dennoch wird Wissen in der Verwaltungspraxis bisher nur unzureichend gemanagt.
Ein systematisches Wissensmanagement erfordert personelle, finanzielle und technische Ressourcen. Sind diese nicht vorhanden, können Verwaltungen zunächst auf einzelne Instrumente des Wissensmanagements zurückgreifen, um ihre Arbeit mit begrenztem Aufwand zu verbessern.
The public encounter
(2019)
This thesis puts the citizen-state interaction at its center. Building on a comprehensive model incorporating various perspectives on this interaction, I derive selected research gaps. The three articles, comprising this thesis, tackle these gaps. A focal role plays the citizens’ administrative literacy, the relevant competences and knowledge necessary to successfully interact with public organizations. The first article elaborates on the different dimensions of administrative literacy and develops a survey instrument to assess these. The second study shows that public employees change their behavior according to the competences that citizens display during public encounters. They treat citizens preferentially that are well prepared and able to persuade them of their application’s potential. Thereby, they signal a higher success potential for bureaucratic success criteria which leads to the employees’ cream-skimming behavior. The third article examines the dynamics of employees’ communication strategies when recovering from a service failure. The study finds that different explanation strategies yield different effects on the client’s frustration. While accepting the responsibility and explaining the reasons for a failure alleviates the frustration and anger, refusing the responsibility leads to no or even reinforcing effects on the client’s frustration. The results emphasize the different dynamics that characterize the nature of citizen-state interactions and how they establish their short- and long-term outcomes.
The Collatz conjecture is a number theoretical problem, which has puzzled countless researchers using myriad approaches. Presently, there are scarcely any methodologies to describe and treat the problem from the perspective of the Algebraic Theory of Automata. Such an approach is promising with respect to facilitating the comprehension of the Collatz sequence’s "mechanics". The systematic technique of a state machine is both simpler and can fully be described by the use of algebraic means.
The current gap in research forms the motivation behind the present contribution. The present authors are convinced that exploring the Collatz conjecture in an algebraic manner, relying on findings and fundamentals of Graph Theory and Automata Theory, will simplify the problem as a whole.
The Collatz conjecture is a number theoretical problem, which has puzzled countless researchers using myriad approaches. Presently, there are scarcely any methodologies to describe and treat the problem from the perspective of the Algebraic Theory of Automata. Such an approach is promising with respect to facilitating the comprehension of the Collatz sequences "mechanics". The systematic technique of a state machine is both simpler and can fully be described by the use of algebraic means.
The current gap in research forms the motivation behind the present contribution. The present authors are convinced that exploring the Collatz conjecture in an algebraic manner, relying on findings and fundamentals of Graph Theory and Automata Theory, will simplify the problem as a whole.