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Böwe, H.
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Metz, Anna-Marie
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Rothe, Heinz-Jürgen
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Kundenzufriedenheit : der Einfluss von Stabilität des Kontakts zwischen Unternehmensmitarbeitern und Kunden
(1994)
Rothe, Heinz-Jürgen
;
Metz, Anna-Marie
;
Böwe, H.
;
Schumann, J.
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