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Digitalisation Labs
(2021)
The federal system has long been seen as one of the biggest obstacles to the digital transformation of the German state. With the enactment of the Online Access Act (OZG), a law that obliges all federal levels to offer their administrative services digitally in a joint portal network by the end of 2022, a new arena for multilevel collaboration has developed in Germany; the so-called digitalisation labs. The labs are intended to bring together representatives of all federal levels, external actors and citizens to promote problem-oriented policy design and the development of innovative policy solutions. Following a neo-institutionalist perspective and using the analytical concepts of multilevel governance and problem-solving, this paper investigates how the institutional settings, internal dynamics and actors’ composition influence policy design processes in the labs. The empirical analysis is built on a qualitative case study of two digitalisation labs in the policy field ‘Immigration and Emigration', and based on ten expert interviews as well as an extensive document analysis. The paper concludes that, by promoting problem-solving, the institutional settings as well as the organisational design and actors’ constellations have influenced the policy design process in several ways.
The recently adopted German Online Access Act triggered the creation of digitalization labs for designing digital services, bringing together federal, state, and local authorities; end-users; and private-sector actors. These labs provide opportunities for boundary spanning due to organizational field and lab features. Our comparative case studies on three digitalization labs show variations in boundary spanning and reveal lab members de-coupling from their parent organizations to a varying extent. We have concluded labs offer boundary spanning that supports safeguarding the legitimacy of innovative policy designs but also raise concerns over public accountability.