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- Hasso-Plattner-Institut für Digital Engineering gGmbH (3) (entfernen)
Nowadays, business processes are increasingly supported by IT services that produce massive amounts of event data during process execution. Aiming at a better process understanding and improvement, this event data can be used to analyze processes using process mining techniques. Process models can be automatically discovered and the execution can be checked for conformance to specified behavior. Moreover, existing process models can be enhanced and annotated with valuable information, for example for performance analysis. While the maturity of process mining algorithms is increasing and more tools are entering the market, process mining projects still face the problem of different levels of abstraction when comparing events with modeled business activities. Mapping the recorded events to activities of a given process model is essential for conformance checking, annotation and understanding of process discovery results. Current approaches try to abstract from events in an automated way that does not capture the required domain knowledge to fit business activities. Such techniques can be a good way to quickly reduce complexity in process discovery. Yet, they fail to enable techniques like conformance checking or model annotation, and potentially create misleading process discovery results by not using the known business terminology.
In this thesis, we develop approaches that abstract an event log to the same level that is needed by the business. Typically, this abstraction level is defined by a given process model. Thus, the goal of this thesis is to match events from an event log to activities in a given process model. To accomplish this goal, behavioral and linguistic aspects of process models and event logs as well as domain knowledge captured in existing process documentation are taken into account to build semiautomatic matching approaches. The approaches establish a pre--processing for every available process mining technique that produces or annotates a process model, thereby reducing the manual effort for process analysts. While each of the presented approaches can be used in isolation, we also introduce a general framework for the integration of different matching approaches.
The approaches have been evaluated in case studies with industry and using a large industry process model collection and simulated event logs. The evaluation demonstrates the effectiveness and efficiency of the approaches and their robustness towards nonconforming execution logs.
Business process management (BPM) is a systematic and structured approach to model, analyze, control, and execute business operations also referred to as business processes that get carried out to achieve business goals. Central to BPM are conceptual models. Most prominently, process models describe which tasks are to be executed by whom utilizing which information to reach a business goal. Process models generally cover the perspectives of control flow, resource, data flow, and information systems.
Execution of business processes leads to the work actually being carried out. Automating them increases the efficiency and is usually supported by process engines. This, though, requires the coverage of control flow, resource assignments, and process data. While the first two perspectives are well supported in current process engines, data handling needs to be implemented and maintained manually. However, model-driven data handling promises to ease implementation, reduces the error-proneness through graphical visualization, and reduces development efforts through code generation.
This thesis addresses the modeling, analysis, and execution of data in business processes and presents a novel approach to execute data-annotated process models entirely model-driven. As a first step and formal grounding for the process execution, a conceptual framework for the integration of processes and data is introduced. This framework is complemented by operational semantics through a Petri net mapping extended with data considerations. Model-driven data execution comprises the handling of complex data dependencies, process data, and data exchange in case of communication between multiple process participants. This thesis introduces concepts from the database domain into BPM to enable the distinction of data operations, to specify relations between data objects of the same as well as of different types, to correlate modeled data nodes as well as received messages to the correct run-time process instances, and to generate messages for inter-process communication. The underlying approach, which is not limited to a particular process description language, has been implemented as proof-of-concept.
Automation of data handling in business processes requires data-annotated and correct process models. Targeting the former, algorithms are introduced to extract information about data nodes, their states, and data dependencies from control information and to annotate the process model accordingly. Usually, not all required information can be extracted from control flow information, since some data manipulations are not specified. This requires further refinement of the process model. Given a set of object life cycles specifying allowed data manipulations, automated refinement of the process model towards containment of all data manipulations is enabled. Process models are an abstraction focusing on specific aspects in detail, e.g., the control flow and the data flow views are often represented through activity-centric and object-centric process models. This thesis introduces algorithms for roundtrip transformations enabling the stakeholder to add information to the process model in the view being most appropriate.
Targeting process model correctness, this thesis introduces the notion of weak conformance that checks for consistency between given object life cycles and the process model such that the process model may only utilize data manipulations specified directly or indirectly in an object life cycle. The notion is computed via soundness checking of a hybrid representation integrating control flow and data flow correctness checking. Making a process model executable, identified violations must be corrected. Therefore, an approach is proposed that identifies for each violation multiple, alternative changes to the process model or the object life cycles.
Utilizing the results of this thesis, business processes can be executed entirely model-driven from the data perspective in addition to the control flow and resource perspectives already supported before. Thereby, the model creation is supported by algorithms partly automating the creation process while model consistency is ensured by data correctness checks.
Business Process Management has become an integral part of modern organizations in the private and public sector for improving their operations. In the course of Business Process Management efforts, companies and organizations assemble large process model repositories with many hundreds and thousands of business process models bearing a large amount of information. With the advent of large business process model collections, new challenges arise as structuring and managing a large amount of process models, their maintenance, and their quality assurance.
This is covered by business process architectures that have been introduced for organizing and structuring business process model collections. A variety of business process architecture approaches have been proposed that align business processes along aspects of interest, e. g., goals, functions, or objects. They provide a high level categorization of single processes ignoring their interdependencies, thus hiding valuable information. The production of goods or the delivery of services are often realized by a complex system of interdependent business processes. Hence, taking a holistic view at business processes interdependencies becomes a major necessity to organize, analyze, and assess the impact of their re-/design. Visualizing business processes interdependencies reveals hidden and implicit information from a process model collection.
In this thesis, we present a novel Business Process Architecture approach for representing and analyzing business process interdependencies on an abstract level. We propose a formal definition of our Business Process Architecture approach, design correctness criteria, and develop analysis techniques for assessing their quality. We describe a methodology for applying our Business Process Architecture approach top-down and bottom-up. This includes techniques for Business Process Architecture extraction from, and decomposition to process models while considering consistency issues between business process architecture and process model level. Using our extraction algorithm, we present a novel technique to identify and visualize data interdependencies in Business Process Data Architectures. Our Business Process Architecture approach provides business process experts,managers, and other users of a process model collection with an overview that allows reasoning about a large set of process models,
understanding, and analyzing their interdependencies in a facilitated way. In this regard we evaluated our Business Process Architecture approach in an experiment and provide implementations of selected techniques.