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Knowledge-intensive business processes are flexible and data-driven. Therefore, traditional process modeling languages do not meet their requirements: These languages focus on highly structured processes in which data plays a minor role. As a result, process-oriented information systems fail to assist knowledge workers on executing their processes. We propose a novel case management approach that combines flexible activity-centric processes with data models, and we provide a joint semantics using colored Petri nets. The approach is suited to model, verify, and enact knowledge-intensive processes and can aid the development of information systems that support knowledge work.
Knowledge-intensive processes are human-centered, multi-variant, and data-driven. Typical domains include healthcare, insurances, and law. The processes cannot be fully modeled, since the underlying knowledge is too vast and changes too quickly. Thus, models for knowledge-intensive processes are necessarily underspecified. In fact, a case emerges gradually as knowledge workers make informed decisions. Knowledge work imposes special requirements on modeling and managing respective processes. They include flexibility during design and execution, ad-hoc adaption to unforeseen situations, and the integration of behavior and data. However, the predominantly used process modeling languages (e.g., BPMN) are unsuited for this task.
Therefore, novel modeling languages have been proposed. Many of them focus on activities' data requirements and declarative constraints rather than imperative control flow. Fragment-Based Case Management, for example, combines activity-centric imperative process fragments with declarative data requirements. At runtime, fragments can be combined dynamically, and new ones can be added. Yet, no integrated semantics for flexible activity-centric process models and data models exists.
In this thesis, Wickr, a novel case modeling approach extending fragment-based Case Management, is presented. It supports batch processing of data, sharing data among cases, and a full-fledged data model with associations and multiplicity constraints. We develop a translational semantics for Wickr targeting (colored) Petri nets. The semantics assert that a case adheres to the constraints in both the process fragments and the data models. Among other things, multiplicity constraints must not be violated. Furthermore, the semantics are extended to multiple cases that operate on shared data. Wickr shows that the data structure may reflect process behavior and vice versa. Based on its semantics, prototypes for executing and verifying case models showcase the feasibility of Wickr. Its applicability to knowledge-intensive and to data-centric processes is evaluated using well-known requirements from related work.
In current practice, business processes modeling is done by trained method experts. Domain experts are interviewed to elicit their process information but not involved in modeling. We created a haptic toolkit for process modeling that can be used in process elicitation sessions with domain experts. We hypothesize that this leads to more effective process elicitation. This paper brakes down "effective elicitation" to 14 operationalized hypotheses. They are assessed in a controlled experiment using questionnaires, process model feedback tests and video analysis. The experiment compares our approach to structured interviews in a repeated measurement design. We executed the experiment with 17 student clerks from a trade school. They represent potential users of the tool. Six out of fourteen hypotheses showed significant difference due to the method applied. Subjects reported more fun and more insights into process modeling with tangible media. Video analysis showed significantly more reviews and corrections applied during process elicitation. Moreover, people take more time to talk and think about their processes. We conclude that tangible media creates a different working mode for people in process elicitation with fun, new insights and instant feedback on preliminary results.
Enacting business processes in process engines requires the coverage of control flow, resource assignments, and process data. While the first two aspects are well supported in current process engines, data dependencies need to be added and maintained manually by a process engineer. Thus, this task is error-prone and time-consuming. In this report, we address the problem of modeling processes with complex data dependencies, e.g., m:n relationships, and their automatic enactment from process models. First, we extend BPMN data objects with few annotations to allow data dependency handling as well as data instance differentiation. Second, we introduce a pattern-based approach to derive SQL queries from process models utilizing the above mentioned extensions. Therewith, we allow automatic enactment of data-aware BPMN process models. We implemented our approach for the Activiti process engine to show applicability.