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A business process is a set of steps designed to be executed in a certain order to achieve a business value. Such processes are often driven by and documented using process models. Nowadays, process models are also applied to drive process execution. Thus, correctness of business process models is a must. Much of the work has been devoted to check general, domain-independent correctness criteria, such as soundness. However, business processes must also adhere to and show compliance with various regulations and constraints, the so-called compliance requirements. These are domain-dependent requirements.
In many situations, verifying compliance on a model level is of great value, since violations can be resolved in an early stage prior to execution. However, this calls for using formal verification techniques, e.g., model checking, that are too complex for business experts to apply. In this paper, we utilize a visual language. BPMN-Q to express compliance requirements visually in a way similar to that used by business experts to build process models. Still, using a pattern based approach, each BPMN-Qgraph has a formal temporal logic expression in computational tree logic (CTL). Moreover, the user is able to express constraints, i.e., compliance rules, regarding control flow and data flow aspects. In order to provide valuable feedback to a user in case of violations, we depend on temporal logic querying approaches as well as BPMN-Q to visually highlight paths in a process model whose execution causes violations.
Analysis of behavioural consistency is an important aspect of software engineering. In process and service management, consistency verification of behavioural models has manifold applications. For instance, a business process model used as system specification and a corresponding workflow model used as implementation have to be consistent. Another example would be the analysis to what degree a process log of executed business operations is consistent with the corresponding normative process model. Typically, existing notions of behaviour equivalence, such as bisimulation and trace equivalence, are applied as consistency notions. Still, these notions are exponential in computation and yield a Boolean result. In many cases, however, a quantification of behavioural deviation is needed along with concepts to isolate the source of deviation.
In this article, we propose causal behavioural profiles as the basis for a consistency notion. These profiles capture essential behavioural information, such as order, exclusiveness, and causality between pairs of activities of a process model. Consistency based on these profiles is weaker than trace equivalence, but can be computed efficiently for a broad class of models. In this article, we introduce techniques for the computation of causal behavioural profiles using structural decomposition techniques for sound free-choice workflow systems if unstructured net fragments are acyclic or can be traced back to S-or T-nets. We also elaborate on the findings of applying our technique to three industry model collections.
Process compliance measurement is getting increasing attention in companies due to stricter legal requirements and market pressure for operational excellence. In order to judge on compliance of the business processing, the degree of behavioural deviation of a case, i.e., an observed execution sequence, is quantified with respect to a process model (referred to as fitness, or recall). Recently, different compliance measures have been proposed. Still, nearly all of them are grounded on state-based techniques and the trace equivalence criterion, in particular. As a consequence, these approaches have to deal with the state explosion problem. In this paper, we argue that a behavioural abstraction may be leveraged to measure the compliance of a process log - a collection of cases. To this end, we utilise causal behavioural profiles that capture the behavioural characteristics of process models and cases, and can be computed efficiently. We propose different compliance measures based on these profiles, discuss the impact of noise in process logs on our measures, and show how diagnostic information on non-compliance is derived. As a validation, we report on findings of applying our approach in a case study with an international service provider.
Business Process Management (BPM) emerged as a means to control, analyse, and optimise business operations. Conceptual models are of central importance for BPM. Most prominently, process models define the behaviour that is performed to achieve a business value. In essence, a process model is a mapping of properties of the original business process to the model, created for a purpose. Different modelling purposes, therefore, result in different models of a business process. Against this background, the misalignment of process models often observed in the field of BPM is no surprise. Even if the same business scenario is considered, models created for strategic decision making differ in content significantly from models created for process automation. Despite their differences, process models that refer to the same business process should be consistent, i.e., free of contradictions. Apparently, there is a trade-off between strictness of a notion of consistency and appropriateness of process models serving different purposes. Existing work on consistency analysis builds upon behaviour equivalences and hierarchical refinements between process models. Hence, these approaches are computationally hard and do not offer the flexibility to gradually relax consistency requirements towards a certain setting. This thesis presents a framework for the analysis of behaviour consistency that takes a fundamentally different approach. As a first step, an alignment between corresponding elements of related process models is constructed. Then, this thesis conducts behavioural analysis grounded on a relational abstraction of the behaviour of a process model, its behavioural profile. Different variants of these profiles are proposed, along with efficient computation techniques for a broad class of process models. Using behavioural profiles, consistency of an alignment between process models is judged by different notions and measures. The consistency measures are also adjusted to assess conformance of process logs that capture the observed execution of a process. Further, this thesis proposes various complementary techniques to support consistency management. It elaborates on how to implement consistent change propagation between process models, addresses the exploration of behavioural commonalities and differences, and proposes a model synthesis for behavioural profiles.