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Process compliance measurement is getting increasing attention in companies due to stricter legal requirements and market pressure for operational excellence. In order to judge on compliance of the business processing, the degree of behavioural deviation of a case, i.e., an observed execution sequence, is quantified with respect to a process model (referred to as fitness, or recall). Recently, different compliance measures have been proposed. Still, nearly all of them are grounded on state-based techniques and the trace equivalence criterion, in particular. As a consequence, these approaches have to deal with the state explosion problem. In this paper, we argue that a behavioural abstraction may be leveraged to measure the compliance of a process log - a collection of cases. To this end, we utilise causal behavioural profiles that capture the behavioural characteristics of process models and cases, and can be computed efficiently. We propose different compliance measures based on these profiles, discuss the impact of noise in process logs on our measures, and show how diagnostic information on non-compliance is derived. As a validation, we report on findings of applying our approach in a case study with an international service provider.
Process-aware information systems typically involve various kinds of process stakeholders. That, in turn, leads to multiple process models that capture a common process from different perspectives and at different levels of abstraction. In order to guarantee a certain degree of uniformity, the consistency of such related process models is evaluated using formal criteria. However, it is unclear how modelling experts assess the consistency between process models, and which kind of notion they perceive to be appropriate.
In this paper, we focus on control flow aspects and investigate the adequacy of consistency notions. In particular, we report findings from an online experiment, which allows us to compare in how far trace equivalence and two notions based on behavioural profiles approximate expert perceptions on consistency. Analysing 69 expert statements from process analysts, we conclude that trace equivalence is not suited to be applied as a consistency notion, whereas the notions based on behavioural profiles approximate the perceived consistency of our subjects significantly. Therefore, our contribution is an empirically founded answer to the correlation of behaviour consistency notions and the consistency perception by experts in the field of business process modelling.
There is a wide variety of drivers for business process modelling initiatives, reaching from organisational redesign to the development of information systems. Consequently, a common business process is often captured in multiple models that overlap in content due to serving different purposes. Business process management aims at flexible adaptation to changing business needs. Hence, changes of business processes occur frequently and have to be incorporated in the respective process models. Once a process model is changed, related process models have to be updated accordingly, despite the fact that those process models may only be loosely coupled. In this article, we introduce an approach that supports change propagation between related process models. Given a change in one process model, we leverage the behavioural abstraction of behavioural profiles for corresponding activities in order to determine a change region in another model. Our approach is able to cope with changes in pairs of models that are not related by hierarchical refinement and show behavioural inconsistencies. We evaluate the applicability of our approach with two real-world process model collections. To this end, we either deduce change operations from different model revisions or rely on synthetic change operations.
Process instantiation
(2009)
Although several process modeling languages allow one to specify processes with multiple start elements, the precise semantics of such models are often unclear, both from a pragmatic and from a theoretical point of view. This paper addresses the lack of research on this problem and introduces the CASU framework (from Creation, Activation, subscription, Unsubscription). The contribution of this framework is a systematic description of design alternatives for the specification of instantiation semantics of process modeling languages. We classify six prominent languages by the help of this framework. We validate the relevance of the CASU framework through empirical investigations involving a large set of process models from practice. Our work provides the basis for the design of new correctness criteria as well as for the formalization of Event-driven Process Chains (EPCs) and extension of the Business Process Modeling Notation (BPMN). It complements research such as the workflow patterns.
Business process management experiences a large uptake by the industry, and process models play an important role in the analysis and improvement of processes. While an increasing number of staff becomes involved in actual modeling practice, it is crucial to assure model quality and homogeneity along with providing suitable aids for creating models. In this paper we consider the problem of offering recommendations to the user during the act of modeling. Our key contribution is a concept for defining and identifying so-called action patterns - chunks of actions often appearing together in business processes. In particular, we specify action patterns and demonstrate how they can be identified from existing process model repositories using association rule mining techniques. Action patterns can then be used to suggest additional actions for a process model. Our approach is challenged by applying it to the collection of process models from the SAP Reference Model.