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Cooperation is — despite not being predicted by game theory — a widely documented aspect of human behaviour in Prisoner’s Dilemma (PD) situations. This article presents a comparison between subjects restricted to playing pure strategies and subjects allowed to play mixed strategies in a one-shot symmetric PD laboratory experiment. Subjects interact with 10 other subjects and take their decisions all at once. Because subjects in the mixed-strategy treatment group are allowed to condition their level of cooperation more precisely on their beliefs about their counterparts’ level of cooperation, we predicted the cooperation rate in the mixed-strategy treatment group to be higher than in the pure-strategy control group. The results of our experiment reject our prediction: even after controlling for beliefs about the other subjects’ level of cooperation, we find that cooperation in the mixed-strategy group is lower than in the pure-strategy group. We also find, however, that subjects in the mixedstrategy group condition their cooperative behaviour more closely on their beliefs than in the pure-strategy group. In the mixed-strategy group, most subjects choose intermediate levels of cooperation.
This paper presents an experiment on the effect of retroactive price-reduction schemes on buyers’ repeated purchase decisions. Such schemes promise buyers a reduced price for all units that are bought in a certain time frame if the total quantity that is purchased passes a given threshold. This study finds a loyalty-enhancing effect of retroactive price-reduction schemes only if the buyers ex-ante expected that entering into the scheme would maximize their monetary gain, but later learn that they should leave the scheme. Furthermore, the effect crucially hinges on the framing of the price reduction.
”Thanks in Advance”
(2019)
This paper studies the effect of the commonly used phrase “thanks in advance” on compliance with a small request. In a controlled laboratory experiment we ask participants to give a detailed answer to an open question. The treatment variable is whether or not they see the phrase “thanks in advance.” Our participants react to the treatment by exerting less effort in answering the request even though they perceive the phrase as polite.
There are numerous situations in which people ask for something or make a request, e.g. asking a favor, asking for help or requesting compliance with specific norms. For this reason, how to ask for something in order to increase people’s willingness to fulfill such requests is one of the most important question for many people working in various different fields of responsibility such as charitable giving, marketing, management or policy making.
This dissertation consists of four chapters that deal with the effects of small changes in the decision-making environment on altruistic decision-making and compliance behavior. Most notably, written communication as an influencing factor is the focus of the first three chapters. The starting point was the question how to devise a request in order to maximize its chance of success (Chapter 1). The results of the first chapter originate the ideas for the second and third chapter. Chapter 2 analyzes how communication by a neutral third-party, i.e. a text from the experimenters that either reminds potential benefactors of their responsibility or highlights their freedom of choice, affects altruistic decision-making. Chapter 3 elaborates on the effect of thanking people in advance when asking them for help. While being not as closely related to the other chapters as the three first ones are, the fourth chapter deals as well with the question how compliance (here: compliance with norms and rules) is affected by subtle manipulations of the environment in which decisions are made. This chapter analyzes the effect of default settings in a tax return on tax compliance.
In order to study the research questions outlined above, controlled experiments were conducted. Chapter 1, which analyzes the effect of text messages on the decision to give something to another person, employs a mini-dictator game. The recipient sends a free-form text message to the dictator before the latter makes a binary decision whether or not to give part of her or his endowment to the recipient. We find that putting effort into the message by writing a long note without spelling mistakes increases dictators’ willingness to give. Moreover, writing in a humorous way and mentioning reasons why the money is needed pays off. Furthermore, men and women seem to react differently to some message categories. Only men react positively to efficiency arguments, while only women react to messages that emphasize the dictator’s power and responsibility.
Building on this last result, Chapter 2 attempts to disentangle the effect of reminding potential benefactors of their responsibility for the potential beneficiary and the effect of highlighting their decision power and freedom of choice on altruistic decision-making by studying the effects of two different texts on giving in a dictator game. We find that only men react positively to a text that stresses their responsibility for the recipient by giving more to her or him, whereas only women seem to react positively to a text that emphasizes their decision power and freedom of choice.
Chapter 3 focuses on the compliance with a request. In the experiment, participants are asked to provide a detailed answer to an open question. Compliance is measured by the effort participants spend on answering the question. The treatment variable is whether or not they see the text “thanks in advance.” We find that participants react negatively by putting less effort into complying with the request in response to the phrase “thanks in advance.”
Chapter 4 studies the effect of prefilled tax returns with mostly inaccurate default values on tax compliance. In a laboratory experiment, participants earn income by performing a real-effort task and must subsequently file a tax return for three consecutive rounds. In the main treatment, the tax return is prefilled with a default value, resulting from participants’ own performance in previous rounds, which varies in its relative size. The results suggest that there is no lasting effect of a default value on tax honesty, neither for relatively low nor relatively high defaults. However, participants who face a default that is lower than their true income in the first round evade significantly and substantially more taxes in this round than participants in the control treatment without a default.