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In the context of persistent images of self-perpetuated technologies, we discuss the interplay of digital technologies and organisational dynamics against the backdrop of systems theory. Building on the case of an international corporation that, during an agile reorganisation, introduced an AI-based personnel management platform, we show how technical systems produce a form of algorithmic contingency that subsequently leads to the emergence of formal and informal interaction systems. Using the concept of datafication, we explain how these interactions are barriers to the self-perpetuation of data-based decision-making, making it possible to take into consideration further decision factors and complementing the output of the platform. The research was carried out within the scope of the research project ‘Organisational Implications of Digitalisation: The Development of (Post-)Bureaucratic Organisational Structures in the Context of Digital Transformation’ funded by the German Research Foundation (DFG).
Feedback in Scrum
(2019)
Improving the way that teams work together by reflecting and improving the executed process is at the heart of agile processes. The idea of iterative process improvement takes various forms in different agile development methodologies, e.g. Scrum Retrospectives. However, these methods do not prescribe how improvement steps should be conducted in detail. In this research we investigate how agile software teams can use their development data, such as commits or tickets, created during regular development activities, to drive and track process improvement steps. Our previous research focused on data-informed process improvement in the context of student teams, where controlled circumstances and deep domain knowledge allowed creation and usage of specific process measures. Encouraged by positive results in this area, we investigate the process improvement approaches employed in industry teams. Researching how the vital mechanism of process improvement is implemented and how development data is already being used in practice in modern software development leads to a more complete picture of agile process improvement. It is the first step in enabling a data-informed feedback and improvement process, tailored to a team's context and based on the development data of individual teams.