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In current practice, business processes modeling is done by trained method experts. Domain experts are interviewed to elicit their process information but not involved in modeling. We created a haptic toolkit for process modeling that can be used in process elicitation sessions with domain experts. We hypothesize that this leads to more effective process elicitation. This paper brakes down "effective elicitation" to 14 operationalized hypotheses. They are assessed in a controlled experiment using questionnaires, process model feedback tests and video analysis. The experiment compares our approach to structured interviews in a repeated measurement design. We executed the experiment with 17 student clerks from a trade school. They represent potential users of the tool. Six out of fourteen hypotheses showed significant difference due to the method applied. Subjects reported more fun and more insights into process modeling with tangible media. Video analysis showed significantly more reviews and corrections applied during process elicitation. Moreover, people take more time to talk and think about their processes. We conclude that tangible media creates a different working mode for people in process elicitation with fun, new insights and instant feedback on preliminary results.
Enacting business processes in process engines requires the coverage of control flow, resource assignments, and process data. While the first two aspects are well supported in current process engines, data dependencies need to be added and maintained manually by a process engineer. Thus, this task is error-prone and time-consuming. In this report, we address the problem of modeling processes with complex data dependencies, e.g., m:n relationships, and their automatic enactment from process models. First, we extend BPMN data objects with few annotations to allow data dependency handling as well as data instance differentiation. Second, we introduce a pattern-based approach to derive SQL queries from process models utilizing the above mentioned extensions. Therewith, we allow automatic enactment of data-aware BPMN process models. We implemented our approach for the Activiti process engine to show applicability.
Business process management (BPM) deals with modeling, executing, monitoring, analyzing, and improving business processes. During execution, the process communicates with its environment to get relevant contextual information represented as events. Recent development of big data and the Internet of Things (IoT) enables sources like smart devices and sensors to generate tons of events which can be filtered, grouped, and composed to trigger and drive business processes.
The industry standard Business Process Model and Notation (BPMN) provides several event constructs to capture the interaction possibilities between a process and its environment, e.g., to instantiate a process, to abort an ongoing activity in an exceptional situation, to take decisions based on the information carried by the events, as well as to choose among the alternative paths for further process execution. The specifications of such interactions are termed as event handling. However, in a distributed setup, the event sources are most often unaware of the status of process execution and therefore, an event is produced irrespective of the process being ready to consume it. BPMN semantics does not support such scenarios and thus increases the chance of processes getting delayed or getting in a deadlock by missing out on event occurrences which might still be relevant.
The work in this thesis reviews the challenges and shortcomings of integrating real-world events into business processes, especially the subscription management. The basic integration is achieved with an architecture consisting of a process modeler, a process engine, and an event processing platform. Further, points of subscription and unsubscription along the process execution timeline are defined for different BPMN event constructs. Semantic and temporal dependencies among event subscription, event occurrence, event consumption and event unsubscription are considered. To this end, an event buffer with policies for updating the buffer, retrieving the most suitable event for the current process instance, and reusing the event has been discussed that supports issuing of early subscription.
The Petri net mapping of the event handling model provides our approach with a translation of semantics from a business process perspective. Two applications based on this formal foundation are presented to support the significance of different event handling configurations on correct process execution and reachability of a process path. Prototype implementations of the approaches show that realizing flexible event handling is feasible with minor extensions of off-the-shelf process engines and event platforms.