Moral person categories as a transformational mechanism in political service relations: The example of job centre interaction
- The present article shows, in a case study, how basic problems of interactions in Job Centres are shaped by expectations deriving from the social levels of organization and interaction and can be solved by a specific modification of the person category of the good customer. This client is categorized as a customer with the will to be willing: By wanting what the Job Center staff wants him or her to want and by accommodating to the contingent goals of political discourse and public administration as much as possible she or he enables the interaction to transform organizational and interactional expectations into addressable expectations. In this way he or she constitutes a vital link within the managerial guidance system of a modern labor administration.
Metadaten| Author details: | Christine Weinbach |
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| ISSN: | 0340-1804 |
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| Title of parent work (German): | Zeitschrift für Soziologie |
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| Publisher: | Lucius & Lucius |
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| Place of publishing: | Stuttgart |
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| Publication type: | Article |
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| Language: | German |
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| Year of first publication: | 2014 |
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| Publication year: | 2014 |
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| Release date: | 2017/03/27 |
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| Tag: | Conversation Analysis; Labor Administration; Level Differentiation; Managerialism; Person Categories; Political Inclusion; Social Differentiation |
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| Volume: | 43 |
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| Issue: | 2 |
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| Number of pages: | 17 |
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| First page: | 150 |
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| Last Page: | 166 |
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| Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Sozialwissenschaften |
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| Peer review: | Referiert |
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