650 Management und unterstützende Tätigkeiten
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In many revenue management applications risk-averse decision-making is crucial. In dynamic settings, however, it is challenging to find the right balance between maximizing expected rewards and minimizing various kinds of risk. In existing approaches utility functions, chance constraints, or (conditional) value at risk considerations are used to influence the distribution of rewards in a preferred way. Nevertheless, common techniques are not flexible enough and typically numerically complex. In our model, we exploit the fact that a distribution is characterized by its mean and higher moments. We present a multi-valued dynamic programming heuristic to compute risk-sensitive feedback policies that are able to directly control the moments of future rewards. Our approach is based on recursive formulations of higher moments and does not require an extension of the state space. Finally, we propose a self-tuning algorithm, which allows to identify feedback policies that approximate predetermined (risk-sensitive) target distributions. We illustrate the effectiveness and the flexibility of our approach for different dynamic pricing scenarios. (C) 2020 Elsevier Ltd. All rights reserved.
Purpose This study aims to explore under which institutional and organizational conditions the national e-government reform efforts of EU member states lead to very high availability of e-services. Design/methodology/approach Following e-government literature of information systems and public administration research, this study applies an analytical framework encompassing characteristics of the national politico-administrative system (state structure, government capacity, managerial innovation orientation and civil service system) to understand why a common policy framework does not lead to convergence but great variety in the degree of e-service availability. A comparative case study approach using fuzzy set qualitative comparative analysis (fsQCA) is applied to systematically compare e-service availability in the former 28 EU member states. Findings Three configurations of sufficient conditions are identified: government capacity in conjunction with either bureaucratic human resource practices, centralized state structure or managerial innovation orientation. Three country clusters are derived: effective bureaucrats, effective centralists and effective managers. Originality/value The results demonstrate the importance of administrative effectiveness for the digital transformation. Rather than mimicking best practices, countries are advised to learn from better performing countries that are most similar in terms of institutional and organizational characteristics of the politico-administrative system.
As overconsumption has negative effects on ecological balance, social equality, and individual well-being, reducing consumption levels among the materially affluent is an emerging strategy for sustainable development. Today's youth form a crucial target group for intervening in unsustainable overconsumption habits and for setting the path and ideas on responsible living. This article explores young people's motivations for engaging in three behavioural patterns linked to anti-consumption (voluntary simplicity, collaborative consumption, and living within one's means) in relation to sustainability. Applying a qualitative approach, laddering interviews reveal the consequences and values behind the anti-consumption behaviours of young people of ages 14 to 24 according to a means-end chains analysis. The findings highlight potential for and the challenges involved in motivating young people to reduce material levels of consumption for the sake of sustainability. Related consumer policy tools from the fields of education and communication are identified. This article provides practical implications for policy makers, activists, and educators. Consumer policies may strengthen anti-consumption among young people by addressing individual benefits, enabling reflection on personal values, and referencing credible narratives. The presented insights can help give a voice to young consumers, who struggle to establish themselves as key players in shaping the future consumption regime.
One of the most striking features of recent public sector reform in Europe is privatization. This development raises questions of accountability: By whom and for what are managers of private for-profit organizations delivering public goods held accountable? Analyzing accountability mechanisms through the lens of an institutional organizational approach and on the empirical basis of hospital privatization in Germany, the article contributes to the empirical and theoretical understanding of public accountability of private actors. The analysis suggests that accountability is not declining but rather multiplying. The shifts in the locus and content of accountability cause organizational stress for private hospitals.
Die weltweite Forderung nach einer Zunahme der gesellschaftlichen Verantwortung der Unternehmen ist in den letzten Jahren über alle Anspruchsgruppen (Stakeholder) hinweg stetig größer geworden.1 Die Übernahme eben dieser Verantwortung findet in dem facettenreichen Begriff der Corporate Social Responsibility (CSR) ihren Ausdruck. Diesem Leitbild entsprechend verpflichten sich Unternehmen zum verantwortungsbewussten Verhalten gegenüber Eigentümern, Konsumenten, Lieferanten, Mitarbeitern und der Gesellschaft als Ganzes.2 Eine CSR-Strategie, die ein ausgewogenes Maß der ‘Triple-Bottom-Line’ bestehend aus sozialen, ökologischen und ökonomischen Aspekten berücksichtigt, wird mittlerweile als Notwendigkeit dafür angesehen, dass ein Unternehmen auch in Zukunft seine ‘license to operate’, d.h. seine gesellschaftliche Unterstützung für die Geschäftstätigkeit behält bzw. sichert.
Culture-driven innovation
(2017)
This cumulative dissertation deals with the potential of underexplored cultural sources for innovation.
Nowadays, firms recognize an increasing demand for innovation to keep pace with an ever-growing dynamic worldwide competition. Knowledge is one of the most crucial sources and resource, while until now innovation has been foremost driven by technology. But since the last years, we have been witnessing a change from technology's role as a driver of innovation to an enabler of innovation. Innovative products and services increasingly differentiate through emotional qualities and user experience. These experiences are hard to grasp and require alignment in innovation management theory and practice.
This work cares about culture in a broader matter as a source for innovation. It investigates the requirements and fundamentals for "culture-driven innovation" by studying where and how to unlock cultural sources. The research questions are the following: What are cultural sources for knowledge and innovation? Where can one find cultural sources and how to tap into them?
The dissertation starts with an overview of its central terms and introduces cultural theories as an overarching frame to study cultural sources for innovation systematically. Here, knowledge is not understood as something an organization owns like a material resource, but it is seen as something created and taking place in practices. Such a practice theoretical lens inheres the rejection of the traditional economic depiction of the rational Homo Oeconomicus. Nevertheless, it also rejects the idea of the Homo Sociologicus about the strong impact of society and its values on individual actions. Practice theory approaches take account of both concepts by underscoring the dualism of individual (agency, micro-level) and structure (society, macro-level). Following this, organizations are no enclosed entities but embedded within their socio-cultural environment, which shapes them and is also shaped by them.
Then, the first article of this dissertation acknowledges a methodological stance of this dualism by discussing how mixed methods support an integrated approach to study the micro- and macro-level. The article focuses on networks (thus communities) as a central research unit within studies of entrepreneurship and innovation.
The second article contains a network analysis and depicts communities as central loci for cultural sources and knowledge. With data from the platform Meetup.com about events etc., the study explores which overarching communities and themes have been evolved in Berlin's start up and tech scene.
While the latter study was about where to find new cultural sources, the last article addresses how to unlock such knowledge sources. It develops the concept of a cultural absorptive capacity, that is the capability of organizations to open up towards cultural sources. Furthermore, the article points to the role of knowledge intermediaries in the early phases of knowledge acquisition. Two case studies on companies working with artists illustrate the roles of such intermediaries and how they support firms to gain knowledge from cultural sources.
Overall, this dissertation contributes to a better understanding of culture as a source for innovation from a theoretical, methodological, and practitioners' point of view. It provides basic research to unlock the potential of such new knowledge sources for companies - sources that so far have been neglected in innovation management.
Personalauswahlentscheidungen zeichnen sich durch eine hohe Komplexität aus. Die damit verbundene Unsicherheit lässt Entscheider vielfach die Verantwortung an teure Personalauswahlverfahren oder an Personalberater abgeben. Diese Arbeit gibt einen Überblick über die bestehende Personalauswahlforschung und zeigt dabei auf, wie das rationale Paradigma in der Personalauswahl Emotionen als Entscheidungshilfe bisher systematisch ausgegrenzt. Denn Personalverantwortliche stoßen im Rahmen der Auswahlentscheidung immer wieder auf die Frage nach dem „richtigen“ Verhältnis von Emotionen und Verstand: Kann oder soll ich sogar meinen Gefühlen vertrauen? Um eine Antwort auf diese Frage zu finden, wurden mehrere Entscheider vom Top-Management bis zum Kleinunternehmer befragt. Das Ergebnis ist eine Studie, welche die vielfältigen Strategien im Umgang mit Emotionen in Entscheidungsprozessen analysiert und darstellt. Es wird aufgezeigt, wie Emotionen einerseits Entscheider behindern, stören und Kosten verursachen und wie man anderseits mit einer gewinnbringenden Integration von Emotionen zu besseren Personalentscheidungen gelangen kann. Dabei verknüpft die vorliegende Untersuchung die neuesten Erkenntnisse der Hirnforschung mit der praxisorientierten Welt von Personalentscheidern. Emotionen sind Teil von Entscheidungen. Dies für sich zu erkennen und richtig zu nutzen, führt nach Ansicht des Autors zu besseren und zufriedenstellenderen Entscheidungen.
Purpose
This chapter is aimed at contributing to the question of how institutional reforms affect multi-level governance (MLG) capacities and thus the performance of public task fulfillment with a particular focus on the local level of government in England, France, and Germany.
Methodology/approach
Drawing on concepts of institutional evaluation, we analytically distinguish six dimensions of impact assessment: vertical coordination; horizontal coordination; efficiency/savings; effectiveness/quality; political accountability/democratic control; equity of service standards. Methodologically, we rely on document analysis and expert judgments that could be gleaned from case studies in the three countries and a comprehensive evaluation of the available secondary data in the respective national and local contexts.
Findings
Institutional reforms in the intergovernmental setting have exerted a significant influence on task fulfillment and the performance of service delivery. Irrespective of whether MLG practice corresponds to type I or type II, task devolution (decentralization/de-concentration) furthers the interlocal variation and makes the equity of service delivery shrink. There is a general tendency of improved horizontal/MLG type I coordination capacities, especially after political decentralization, less in the case of administrative decentralization. However, decentralization often entails considerable additional costs which sometimes overload local governments.
Research implications
The distinction between multi-purpose territorial organization/MLG I and single-purpose functional organization/MLG II provides a suitable analytical frame for institutional evaluation and impact assessment of reforms in the intergovernmental setting. Furthermore, comparative research into the relationship between MLG and institutional reforms is needed to reveal the explanatory power of intervening factors, such as the local budgetary and staff situation, local policy preferences, and political interests in conjunction with the salience of the transferred tasks.
Practical implications
The findings provide evidence on the causal relationship between specific types of (vertical) institutional reforms, performance, and task-related characteristics. Policy-makers and government actors may use this information when drafting institutional reform programs and determining the allocation of public tasks in the intergovernmental setting.
Social implications
In general, the euphoric expectations placed upon decentralization strategies in modern societies cannot straightforwardly be justified. Our findings show that any type of task transfer to lower levels of government exacerbates existing disparities or creates new ones. However, the integration of tasks within multi-functional, politically accountable local governments may help to improve MLG type I coordination in favor of local communities and territorially based societal actors, while the opposite may be said with regard to de-concentration and the strengthening of MLG type II coordination.
Originality/value
The chapter addresses a missing linkage in the existing MLG literature which has hitherto predominantly been focused on the political decision-making and on the implementation of reforms in the intergovernmental settings of European countries, whereas the impact of such reforms and of their consequences for MLG has remained largely ignored.
Der Erfolg eines Finanzinstituts im Kreditgeschäft mit Firmenkunden wird maßgeblich von der Fähigkeit bestimmt, die künftige Bonität von Unternehmen einzuschätzen. Durch eine zunehmend starke Regulierung und einen sich verschärfenden Wettbewerb gewinnen prognosestarke Kreditrisikomodelle weiter an Bedeutung. Sowohl in der theoretischen Forschung als auch in der Regulierungspraxis, wie in der Kreditwirtschaft insgesamt, dominieren jedoch seit Jahrzehnten Modelle und Verfahren der Ausfallprognose, welche eine starke Vergangenheitsorientierung implizieren. Dies betrifft im Grunde die gesamte betriebswirtschaftliche Krisenforschung.
Dieses Spannungsfeld – einhergehend mit einer mangelnden theoretischen Fundierung bisheriger Ansätze zur Bonitätsprognose – greift der Autor auf, indem er die Logik des Unternehmensbewertungsmodells von Schwartz/Moon (2001) auf die Ausfallprognose von Unternehmen überträgt. Erweiterungen dieses Modells, etwa um die Berücksichtigung qualitativer Einflussfaktoren wie der Managementqualität, resultieren im Potsdamer Modell zur simulativen Prognose der Ausfallwahrscheinlichkeit von Unternehmen. Ausgangspunkt des Verfahrens bildet die Monte Carlo Simulation, wodurch – im Gegensatz zu traditionellen Verfahren der Insolvenzprognose – ökonomisch fundierte Ursache-Wirkungszusammenhänge einen Ausfall definieren. Die empirische Untersuchung verdeutlicht das große Potenzial des Modells und damit einhergehend die Notwendigkeit eines Paradigmenwechsels bei der Prognose der Ausfallwahrscheinlichkeit von Unternehmen.