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Zum Einfluss von Adaptivität auf die Wahrnehmung von Komplexität in der Mensch-Technik-Interaktion
(2021)
Wir leben in einer Gesellschaft, die von einem stetigen Wunsch nach Innovation und Fortschritt geprägt ist. Folgen dieses Wunsches sind die immer weiter fortschreitende Digitalisierung und informatische Vernetzung aller Lebensbereiche, die so zu immer komplexeren sozio-technischen Systemen führen. Ziele dieser Systeme sind u. a. die Unterstützung von Menschen, die Verbesserung ihrer Lebenssituation oder Lebensqualität oder die Erweiterung menschlicher Möglichkeiten. Doch haben neue komplexe technische Systeme nicht nur positive soziale und gesellschaftliche Effekte. Oft gibt es unerwünschte Nebeneffekte, die erst im Gebrauch sichtbar werden, und sowohl Konstrukteur*innen als auch Nutzer*innen komplexer vernetzter Technologien fühlen sich oft orientierungslos. Die Folgen können von sinkender Akzeptanz bis hin zum kompletten Verlust des Vertrauens in vernetze Softwaresysteme reichen. Da komplexe Anwendungen, und damit auch immer komplexere Mensch-Technik-Interaktionen, immer mehr an Relevanz gewinnen, ist es umso wichtiger, wieder Orientierung zu finden. Dazu müssen wir zuerst diejenigen Elemente identifizieren, die in der Interaktion mit vernetzten sozio-technischen Systemen zu Komplexität beitragen und somit Orientierungsbedarf hervorrufen.
Mit dieser Arbeit soll ein Beitrag geleistet werden, um ein strukturiertes Reflektieren über die Komplexität vernetzter sozio-technischer Systeme im gesamten Konstruktionsprozess zu ermöglichen. Dazu wird zuerst eine Definition von Komplexität und komplexen Systemen erarbeitet, die über das informatische Verständnis von Komplexität (also der Kompliziertheit von Problemen, Algorithmen oder Daten) hinausgeht. Im Vordergrund soll vielmehr die sozio-technische Interaktion mit und in komplexen vernetzten Systemen stehen. Basierend auf dieser Definition wird dann ein Analysewerkzeug entwickelt, welches es ermöglicht, die Komplexität in der Interaktion mit sozio-technischen Systemen sichtbar und beschreibbar zu machen.
Ein Bereich, in dem vernetzte sozio-technische Systeme zunehmenden Einzug finden, ist jener digitaler Bildungstechnologien. Besonders adaptiven Bildungstechnologien wurde in den letzten Jahrzehnten ein großes Potential zugeschrieben. Zwei adaptive Lehr- bzw. Trainingssysteme sollen deshalb exemplarisch mit dem in dieser Arbeit entwickelten Analysewerkzeug untersucht werden. Hierbei wird ein besonderes Augenmerkt auf den Einfluss von Adaptivität auf die Komplexität von Mensch-Technik-Interaktionssituationen gelegt. In empirischen Untersuchungen werden die Erfahrungen von Konstrukteur*innen und Nutzer*innen jener adaptiver Systeme untersucht, um so die entscheidenden Kriterien für Komplexität ermitteln zu können. Auf diese Weise können zum einen wiederkehrende Orientierungsfragen bei der Entwicklung adaptiver Bildungstechnologien aufgedeckt werden. Zum anderen werden als komplex wahrgenommene Interaktionssituationen identifiziert. An diesen Situationen kann gezeigt werden, wo aufgrund der Komplexität des Systems die etablierten Alltagsroutinen von Nutzenden nicht mehr ausreichen, um die Folgen der Interaktion mit dem System vollständig erfassen zu können. Dieses Wissen kann sowohl Konstrukteur*innen als auch Nutzer*innen helfen, in Zukunft besser mit der inhärenten Komplexität moderner Bildungstechnologien umzugehen.
The exponential expanding of the numbers of web sites and Internet users makes WWW the most important global information resource. From information publishing and electronic commerce to entertainment and social networking, the Web allows an inexpensive and efficient access to the services provided by individuals and institutions. The basic units for distributing these services are the web sites scattered throughout the world. However, the extreme fragility of web services and content, the high competence between similar services supplied by different sites, and the wide geographic distributions of the web users drive the urgent requirement from the web managers to track and understand the usage interest of their web customers. This thesis, "X-tracking the Usage Interest on Web Sites", aims to fulfill this requirement. "X" stands two meanings: one is that the usage interest differs from various web sites, and the other is that usage interest is depicted from multi aspects: internal and external, structural and conceptual, objective and subjective. "Tracking" shows that our concentration is on locating and measuring the differences and changes among usage patterns. This thesis presents the methodologies on discovering usage interest on three kinds of web sites: the public information portal site, e-learning site that provides kinds of streaming lectures and social site that supplies the public discussions on IT issues. On different sites, we concentrate on different issues related with mining usage interest. The educational information portal sites were the first implementation scenarios on discovering usage patterns and optimizing the organization of web services. In such cases, the usage patterns are modeled as frequent page sets, navigation paths, navigation structures or graphs. However, a necessary requirement is to rebuild the individual behaviors from usage history. We give a systematic study on how to rebuild individual behaviors. Besides, this thesis shows a new strategy on building content clusters based on pair browsing retrieved from usage logs. The difference between such clusters and the original web structure displays the distance between the destinations from usage side and the expectations from design side. Moreover, we study the problem on tracking the changes of usage patterns in their life cycles. The changes are described from internal side integrating conceptual and structure features, and from external side for the physical features; and described from local side measuring the difference between two time spans, and global side showing the change tendency along the life cycle. A platform, Web-Cares, is developed to discover the usage interest, to measure the difference between usage interest and site expectation and to track the changes of usage patterns. E-learning site provides the teaching materials such as slides, recorded lecture videos and exercise sheets. We focus on discovering the learning interest on streaming lectures, such as real medias, mp4 and flash clips. Compared to the information portal site, the usage on streaming lectures encapsulates the variables such as viewing time and actions during learning processes. The learning interest is discovered in the form of answering 6 questions, which covers finding the relations between pieces of lectures and the preference among different forms of lectures. We prefer on detecting the changes of learning interest on the same course from different semesters. The differences on the content and structure between two courses leverage the changes on the learning interest. We give an algorithm on measuring the difference on learning interest integrated with similarity comparison between courses. A search engine, TASK-Moniminer, is created to help the teacher query the learning interest on their streaming lectures on tele-TASK site. Social site acts as an online community attracting web users to discuss the common topics and share their interesting information. Compared to the public information portal site and e-learning web site, the rich interactions among users and web content bring the wider range of content quality, on the other hand, provide more possibilities to express and model usage interest. We propose a framework on finding and recommending high reputation articles in a social site. We observed that the reputation is classified into global and local categories; the quality of the articles having high reputation is related with the content features. Based on these observations, our framework is implemented firstly by finding the articles having global or local reputation, and secondly clustering articles based on their content relations, and then the articles are selected and recommended from each cluster based on their reputation ranks.
Nowadays, model-driven engineering (MDE) promises to ease software development by decreasing the inherent complexity of classical software development. In order to deliver on this promise, MDE increases the level of abstraction and automation, through a consideration of domain-specific models (DSMs) and model operations (e.g. model transformations or code generations). DSMs conform to domain-specific modeling languages (DSMLs), which increase the level of abstraction, and model operations are first-class entities of software development because they increase the level of automation. Nevertheless, MDE has to deal with at least two new dimensions of complexity, which are basically caused by the increased linguistic and technological heterogeneity. The first dimension of complexity is setting up an MDE environment, an activity comprised of the implementation or selection of DSMLs and model operations. Setting up an MDE environment is both time-consuming and error-prone because of the implementation or adaptation of model operations. The second dimension of complexity is concerned with applying MDE for actual software development. Applying MDE is challenging because a collection of DSMs, which conform to potentially heterogeneous DSMLs, are required to completely specify a complex software system. A single DSML can only be used to describe a specific aspect of a software system at a certain level of abstraction and from a certain perspective. Additionally, DSMs are usually not independent but instead have inherent interdependencies, reflecting (partial) similar aspects of a software system at different levels of abstraction or from different perspectives. A subset of these dependencies are applications of various model operations, which are necessary to keep the degree of automation high. This becomes even worse when addressing the first dimension of complexity. Due to continuous changes, all kinds of dependencies, including the applications of model operations, must also be managed continuously. This comprises maintaining the existence of these dependencies and the appropriate (re-)application of model operations. The contribution of this thesis is an approach that combines traceability and model management to address the aforementioned challenges of configuring and applying MDE for software development. The approach is considered as a traceability approach because it supports capturing and automatically maintaining dependencies between DSMs. The approach is considered as a model management approach because it supports managing the automated (re-)application of heterogeneous model operations. In addition, the approach is considered as a comprehensive model management. Since the decomposition of model operations is encouraged to alleviate the first dimension of complexity, the subsequent composition of model operations is required to counteract their fragmentation. A significant portion of this thesis concerns itself with providing a method for the specification of decoupled yet still highly cohesive complex compositions of heterogeneous model operations. The approach supports two different kinds of compositions - data-flow compositions and context compositions. Data-flow composition is used to define a network of heterogeneous model operations coupled by sharing input and output DSMs alone. Context composition is related to a concept used in declarative model transformation approaches to compose individual model transformation rules (units) at any level of detail. In this thesis, context composition provides the ability to use a collection of dependencies as context for the composition of other dependencies, including model operations. In addition, the actual implementation of model operations, which are going to be composed, do not need to implement any composition concerns. The approach is realized by means of a formalism called an executable and dynamic hierarchical megamodel, based on the original idea of megamodels. This formalism supports specifying compositions of dependencies (traceability and model operations). On top of this formalism, traceability is realized by means of a localization concept, and model management by means of an execution concept.
Im Mittelpunkt dieser Arbeit stehen virtuelle 3D-Stadtmodelle, die Objekte, Phänomene und Prozesse in urbanen Räumen in digitaler Form repräsentieren. Sie haben sich zu einem Kernthema von Geoinformationssystemen entwickelt und bilden einen zentralen Bestandteil geovirtueller 3D-Welten. Virtuelle 3D-Stadtmodelle finden nicht nur Verwendung als Mittel für Experten in Bereichen wie Stadtplanung, Funknetzplanung, oder Lärmanalyse, sondern auch für allgemeine Nutzer, die realitätsnah dargestellte virtuelle Städte in Bereichen wie Bürgerbeteiligung, Tourismus oder Unterhaltung nutzen und z. B. in Anwendungen wie GoogleEarth eine räumliche Umgebung intuitiv erkunden und durch eigene 3D-Modelle oder zusätzliche Informationen erweitern. Die Erzeugung und Darstellung virtueller 3D-Stadtmodelle besteht aus einer Vielzahl von Prozessschritten, von denen in der vorliegenden Arbeit zwei näher betrachtet werden: Texturierung und Visualisierung. Im Bereich der Texturierung werden Konzepte und Verfahren zur automatischen Ableitung von Fototexturen aus georeferenzierten Schrägluftbildern sowie zur Speicherung oberflächengebundener Daten in virtuellen 3D-Stadtmodellen entwickelt. Im Bereich der Visualisierung werden Konzepte und Verfahren für die multiperspektivische Darstellung sowie für die hochqualitative Darstellung nichtlinearer Projektionen virtueller 3D-Stadtmodelle in interaktiven Systemen vorgestellt. Die automatische Ableitung von Fototexturen aus georeferenzierten Schrägluftbildern ermöglicht die Veredelung vorliegender virtueller 3D-Stadtmodelle. Schrägluftbilder bieten sich zur Texturierung an, da sie einen Großteil der Oberflächen einer Stadt, insbesondere Gebäudefassaden, mit hoher Redundanz erfassen. Das Verfahren extrahiert aus dem verfügbaren Bildmaterial alle Ansichten einer Oberfläche und fügt diese pixelpräzise zu einer Textur zusammen. Durch Anwendung auf alle Oberflächen wird das virtuelle 3D-Stadtmodell flächendeckend texturiert. Der beschriebene Ansatz wurde am Beispiel des offiziellen Berliner 3D-Stadtmodells sowie der in GoogleEarth integrierten Innenstadt von München erprobt. Die Speicherung oberflächengebundener Daten, zu denen auch Texturen zählen, wurde im Kontext von CityGML, einem international standardisierten Datenmodell und Austauschformat für virtuelle 3D-Stadtmodelle, untersucht. Es wird ein Datenmodell auf Basis computergrafischer Konzepte entworfen und in den CityGML-Standard integriert. Dieses Datenmodell richtet sich dabei an praktischen Anwendungsfällen aus und lässt sich domänenübergreifend verwenden. Die interaktive multiperspektivische Darstellung virtueller 3D-Stadtmodelle ergänzt die gewohnte perspektivische Darstellung nahtlos um eine zweite Perspektive mit dem Ziel, den Informationsgehalt der Darstellung zu erhöhen. Diese Art der Darstellung ist durch die Panoramakarten von H. C. Berann inspiriert; Hauptproblem ist die Übertragung des multiperspektivischen Prinzips auf ein interaktives System. Die Arbeit stellt eine technische Umsetzung dieser Darstellung für 3D-Grafikhardware vor und demonstriert die Erweiterung von Vogel- und Fußgängerperspektive. Die hochqualitative Darstellung nichtlinearer Projektionen beschreibt deren Umsetzung auf 3D-Grafikhardware, wobei neben der Bildwiederholrate die Bildqualität das wesentliche Entwicklungskriterium ist. Insbesondere erlauben die beiden vorgestellten Verfahren, dynamische Geometrieverfeinerung und stückweise perspektivische Projektionen, die uneingeschränkte Nutzung aller hardwareseitig verfügbaren, qualitätssteigernden Funktionen wie z.~B. Bildraumgradienten oder anisotroper Texturfilterung. Beide Verfahren sind generisch und unterstützen verschiedene Projektionstypen. Sie ermöglichen die anpassungsfreie Verwendung gängiger computergrafischer Effekte wie Stilisierungsverfahren oder prozeduraler Texturen für nichtlineare Projektionen bei optimaler Bildqualität. Die vorliegende Arbeit beschreibt wesentliche Technologien für die Verarbeitung virtueller 3D-Stadtmodelle: Zum einen lassen sich mit den Ergebnissen der Arbeit Texturen für virtuelle 3D-Stadtmodelle automatisiert herstellen und als eigenständige Attribute in das virtuelle 3D-Stadtmodell einfügen. Somit trägt diese Arbeit dazu bei, die Herstellung und Fortführung texturierter virtueller 3D-Stadtmodelle zu verbessern. Zum anderen zeigt die Arbeit Varianten und technische Lösungen für neuartige Projektionstypen für virtueller 3D-Stadtmodelle in interaktiven Visualisierungen. Solche nichtlinearen Projektionen stellen Schlüsselbausteine dar, um neuartige Benutzungsschnittstellen für und Interaktionsformen mit virtuellen 3D-Stadtmodellen zu ermöglichen, insbesondere für mobile Geräte und immersive Umgebungen.
With increasing number of applications in Internet and mobile environments, distributed software systems are demanded to be more powerful and flexible, especially in terms of dynamism and security. This dissertation describes my work concerning three aspects: dynamic reconfiguration of component software, security control on middleware applications, and web services dynamic composition. Firstly, I proposed a technology named Routing Based Workflow (RBW) to model the execution and management of collaborative components and realize temporary binding for component instances. The temporary binding means component instances are temporarily loaded into a created execution environment to execute their functions, and then are released to their repository after executions. The temporary binding allows to create an idle execution environment for all collaborative components, on which the change operations can be immediately carried out. The changes on execution environment will result in a new collaboration of all involved components, and also greatly simplifies the classical issues arising from dynamic changes, such as consistency preserving etc. To demonstrate the feasibility of RBW, I created a dynamic secure middleware system - the Smart Data Server Version 3.0 (SDS3). In SDS3, an open source implementation of CORBA is adopted and modified as the communication infrastructure, and three secure components managed by RBW, are created to enhance the security on the access of deployed applications. SDS3 offers multi-level security control on its applications from strategy control to application-specific detail control. For the management by RBW, the strategy control of SDS3 applications could be dynamically changed by reorganizing the collaboration of the three secure components. In addition, I created the Dynamic Services Composer (DSC) based on Apache open source projects, Apache Axis and WSIF. In DSC, RBW is employed to model the interaction and collaboration of web services and to enable the dynamic changes on the flow structure of web services. Finally, overall performance tests were made to evaluate the efficiency of the developed RBW and SDS3. The results demonstrated that temporary binding of component instances makes slight impacts on the execution efficiency of components, and the blackout time arising from dynamic changes can be extremely reduced in any applications.
Structuring process models
(2012)
One can fairly adopt the ideas of Donald E. Knuth to conclude that process modeling is both a science and an art. Process modeling does have an aesthetic sense. Similar to composing an opera or writing a novel, process modeling is carried out by humans who undergo creative practices when engineering a process model. Therefore, the very same process can be modeled in a myriad number of ways. Once modeled, processes can be analyzed by employing scientific methods. Usually, process models are formalized as directed graphs, with nodes representing tasks and decisions, and directed arcs describing temporal constraints between the nodes. Common process definition languages, such as Business Process Model and Notation (BPMN) and Event-driven Process Chain (EPC) allow process analysts to define models with arbitrary complex topologies. The absence of structural constraints supports creativity and productivity, as there is no need to force ideas into a limited amount of available structural patterns. Nevertheless, it is often preferable that models follow certain structural rules. A well-known structural property of process models is (well-)structuredness. A process model is (well-)structured if and only if every node with multiple outgoing arcs (a split) has a corresponding node with multiple incoming arcs (a join), and vice versa, such that the set of nodes between the split and the join induces a single-entry-single-exit (SESE) region; otherwise the process model is unstructured. The motivations for well-structured process models are manifold: (i) Well-structured process models are easier to layout for visual representation as their formalizations are planar graphs. (ii) Well-structured process models are easier to comprehend by humans. (iii) Well-structured process models tend to have fewer errors than unstructured ones and it is less probable to introduce new errors when modifying a well-structured process model. (iv) Well-structured process models are better suited for analysis with many existing formal techniques applicable only for well-structured process models. (v) Well-structured process models are better suited for efficient execution and optimization, e.g., when discovering independent regions of a process model that can be executed concurrently. Consequently, there are process modeling languages that encourage well-structured modeling, e.g., Business Process Execution Language (BPEL) and ADEPT. However, the well-structured process modeling implies some limitations: (i) There exist processes that cannot be formalized as well-structured process models. (ii) There exist processes that when formalized as well-structured process models require a considerable duplication of modeling constructs. Rather than expecting well-structured modeling from start, we advocate for the absence of structural constraints when modeling. Afterwards, automated methods can suggest, upon request and whenever possible, alternative formalizations that are "better" structured, preferably well-structured. In this thesis, we study the problem of automatically transforming process models into equivalent well-structured models. The developed transformations are performed under a strong notion of behavioral equivalence which preserves concurrency. The findings are implemented in a tool, which is publicly available.
In the early days of computer graphics, research was mainly driven by the goal to create realistic synthetic imagery. By contrast, non-photorealistic computer graphics, established as its own branch of computer graphics in the early 1990s, is mainly motivated by concepts and principles found in traditional art forms, such as painting, illustration, and graphic design, and it investigates concepts and techniques that abstract from reality using expressive, stylized, or illustrative rendering techniques. This thesis focuses on the artistic stylization of two-dimensional content and presents several novel automatic techniques for the creation of simplified stylistic illustrations from color images, video, and 3D renderings. Primary innovation of these novel techniques is that they utilize the smooth structure tensor as a simple and efficient way to obtain information about the local structure of an image. More specifically, this thesis contributes to knowledge in this field in the following ways. First, a comprehensive review of the structure tensor is provided. In particular, different methods for integrating the minor eigenvector field of the smoothed structure tensor are developed, and the superiority of the smoothed structure tensor over the popular edge tangent flow is demonstrated. Second, separable implementations of the popular bilateral and difference of Gaussians filters that adapt to the local structure are presented. These filters avoid artifacts while being computationally highly efficient. Taken together, both provide an effective way to create a cartoon-style effect. Third, a generalization of the Kuwahara filter is presented that avoids artifacts by adapting the shape, scale, and orientation of the filter to the local structure. This causes directional image features to be better preserved and emphasized, resulting in overall sharper edges and a more feature-abiding painterly effect. In addition to the single-scale variant, a multi-scale variant is presented, which is capable of performing a highly aggressive abstraction. Fourth, a technique that builds upon the idea of combining flow-guided smoothing with shock filtering is presented, allowing for an aggressive exaggeration and an emphasis of directional image features. All presented techniques are suitable for temporally coherent per-frame filtering of video or dynamic 3D renderings, without requiring expensive extra processing, such as optical flow. Moreover, they can be efficiently implemented to process content in real-time on a GPU.
This work introduces novel internal and external memory algorithms for computing voxel skeletons of massive voxel objects with complex network-like architecture and for converting these voxel skeletons to piecewise linear geometry, that is triangle meshes and piecewise straight lines. The presented techniques help to tackle the challenge of visualizing and analyzing 3d images of increasing size and complexity, which are becoming more and more important in, for example, biological and medical research. Section 2.3.1 contributes to the theoretical foundations of thinning algorithms with a discussion of homotopic thinning in the grid cell model. The grid cell model explicitly represents a cell complex built of faces, edges, and vertices shared between voxels. A characterization of pairs of cells to be deleted is much simpler than characterizations of simple voxels were before. The grid cell model resolves topologically unclear voxel configurations at junctions and locked voxel configurations causing, for example, interior voxels in sets of non-simple voxels. A general conclusion is that the grid cell model is superior to indecomposable voxels for algorithms that need detailed control of topology. Section 2.3.2 introduces a noise-insensitive measure based on the geodesic distance along the boundary to compute two-dimensional skeletons. The measure is able to retain thin object structures if they are geometrically important while ignoring noise on the object's boundary. This combination of properties is not known of other measures. The measure is also used to guide erosion in a thinning process from the boundary towards lines centered within plate-like structures. Geodesic distance based quantities seem to be well suited to robustly identify one- and two-dimensional skeletons. Chapter 6 applies the method to visualization of bone micro-architecture. Chapter 3 describes a novel geometry generation scheme for representing voxel skeletons, which retracts voxel skeletons to piecewise linear geometry per dual cube. The generated triangle meshes and graphs provide a link to geometry processing and efficient rendering of voxel skeletons. The scheme creates non-closed surfaces with boundaries, which contain fewer triangles than a representation of voxel skeletons using closed surfaces like small cubes or iso-surfaces. A conclusion is that thinking specifically about voxel skeleton configurations instead of generic voxel configurations helps to deal with the topological implications. The geometry generation is one foundation of the applications presented in Chapter 6. Chapter 5 presents a novel external memory algorithm for distance ordered homotopic thinning. The presented method extends known algorithms for computing chamfer distance transformations and thinning to execute I/O-efficiently when input is larger than the available main memory. The applied block-wise decomposition schemes are quite simple. Yet it was necessary to carefully analyze effects of block boundaries to devise globally correct external memory variants of known algorithms. In general, doing so is superior to naive block-wise processing ignoring boundary effects. Chapter 6 applies the algorithms in a novel method based on confocal microscopy for quantitative study of micro-vascular networks in the field of microcirculation.
Although it has become common practice to build applications based on the reuse of existing components or services, technical complexity and semantic challenges constitute barriers to ensuring a successful and wide reuse of components and services. In the geospatial application domain, the barriers are self-evident due to heterogeneous geographic data, a lack of interoperability and complex analysis processes.
Constructing workflows manually and discovering proper services and data that match user intents and preferences is difficult and time-consuming especially for users who are not trained in software development. Furthermore, considering the multi-objective nature of environmental modeling for the assessment of climate change impacts and the various types of geospatial data (e.g., formats, scales, and georeferencing systems) increases the complexity challenges.
Automatic service composition approaches that provide semantics-based assistance in the process of workflow design have proven to be a solution to overcome these challenges and have become a frequent demand especially by end users who are not IT experts. In this light, the major contributions of this thesis are:
(i) Simplification of service reuse and workflow design of applications for climate impact analysis by following the eXtreme Model-Driven Development (XMDD) paradigm.
(ii) Design of a semantic domain model for climate impact analysis applications that comprises specifically designed services, ontologies that provide domain-specific vocabulary for referring to types and services, and the input/output annotation of the services using the terms defined in the ontologies.
(iii) Application of a constraint-driven method for the automatic composition of workflows for analyzing the impacts of sea-level rise. The application scenario demonstrates the impact of domain modeling decisions on the results and the performance of the synthesis algorithm.
Cloud computing is a model for enabling on-demand access to a shared pool of computing resources. With virtually limitless on-demand resources, a cloud environment enables the hosted Internet application to quickly cope when there is an increase in the workload. However, the overhead of provisioning resources exposes the Internet application to periods of under-provisioning and performance degradation. Moreover, the performance interference, due to the consolidation in the cloud environment, complicates the performance management of the Internet applications. In this dissertation, we propose two approaches to mitigate the impact of the resources provisioning overhead. The first approach employs control theory to scale resources vertically and cope fast with workload. This approach assumes that the provider has knowledge and control over the platform running in the virtual machines (VMs), which limits it to Platform as a Service (PaaS) and Software as a Service (SaaS) providers. The second approach is a customer-side one that deals with the horizontal scalability in an Infrastructure as a Service (IaaS) model. It addresses the trade-off problem between cost and performance with a multi-goal optimization solution. This approach finds the scale thresholds that achieve the highest performance with the lowest increase in the cost. Moreover, the second approach employs a proposed time series forecasting algorithm to scale the application proactively and avoid under-utilization periods. Furthermore, to mitigate the interference impact on the Internet application performance, we developed a system which finds and eliminates the VMs suffering from performance interference. The developed system is a light-weight solution which does not imply provider involvement. To evaluate our approaches and the designed algorithms at large-scale level, we developed a simulator called (ScaleSim). In the simulator, we implemented scalability components acting as the scalability components of Amazon EC2. The current scalability implementation in Amazon EC2 is used as a reference point for evaluating the improvement in the scalable application performance. ScaleSim is fed with realistic models of the RUBiS benchmark extracted from the real environment. The workload is generated from the access logs of the 1998 world cup website. The results show that optimizing the scalability thresholds and adopting proactive scalability can mitigate 88% of the resources provisioning overhead impact with only a 9% increase in the cost.