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Widespread on social networking sites (SNSs), envy has been linked to an array of detrimental outcomes for users’ well-being. While envy has been considered a status-related emotion and is likely to be experienced in response to perceiving another’s higher status, there is a lack of research exploring how status perceptions influence the emergence of envy on SNSs. This is important because SNSs typically quantify social interactions and reach with metrics that indicate users’ relative rank and status in the network. To understand how status perceptions impact SNS users, we introduce a new form of metric-based digital status rooted in SNS metrics that are available and visible on a platform. Drawing on social comparison theory and status literature, we conducted an online experiment to investigate how different forms of status contribute to the proliferation of envy on SNSs. Our findings shed light on how metric-based digital status influences feelings of envy on SNSs. Specifically, we could show that metric-based digital status impacts envy through increasing perceptions of others’ socioeconomic and sociometric statuses. Our study contributes to the growing discourse on the negative outcomes associated with SNS use and its consequences for users and society.
Does AI control or support?
(2022)
Many companies are currently investing in artificial intelligence (AI) because of its potential to increase customer satisfaction or financial performance. However, the success rates in implementing AI systems are low, partly due to technology-centric approaches that neglect work practices. This study draws on Bourdieu’s theory of practice to highlight the potential power shift related to AI in customer relationship management, based on the concepts field, capital, and habitus. Two longitudinal case studies were conducted to understand the power shift related to AI implementation. These two AI systems were designed with the objective to support employees. However, subsequently, their implementation changed the balance of power with a significant shift towards more management control, resulting in a devaluation of employees’ work practices. The paper discusses implications for theory and practice in terms of the discrepancies and power shifts following the introduction of AI systems to support customer relationship management.
Process mining techniques are valuable to gain insights into and help improve (work) processes. Many of these techniques focus on the sequential order in which activities are performed. Few of these techniques consider the statistical relations within processes. In particular, existing techniques do not allow insights into how responses to an event (action) result in desired or undesired outcomes (effects). We propose and formalize the ARE miner, a novel technique that allows us to analyze and understand these action-response-effect patterns. We take a statistical approach to uncover potential dependency relations in these patterns. The goal of this research is to generate processes that are: (1) appropriately represented, and (2) effectively filtered to show meaningful relations. We evaluate the ARE miner in two ways. First, we use an artificial data set to demonstrate the effectiveness of the ARE miner compared to two traditional process-oriented approaches. Second, we apply the ARE miner to a real-world data set from a Dutch healthcare institution. We show that the ARE miner generates comprehensible representations that lead to informative insights into statistical relations between actions, responses, and effects.
Digital transformation fundamentally changes the way individuals conduct work in organisations. In accordance with this statement, prevalent literature understands digital workplace transformation as a second-order effect of implementing new information technology to increase organisational effectiveness or reach other strategic goals. This paper, in contrast, provides empirical evidence from two remote-first organisations that undergo a proactive rather than reactive digital workplace transformation. The analysis of these cases suggests that new ways of working can be the consequence of an identity change that is a precondition for introducing new information technology rather than its outcome. The resulting process model contributes a competing argument to the existing debate in digital transformation literature. Instead of issuing digital workplace transformation as a deliverable of technological progress and strategic goals, this paper supports a notion of digital workplace transformation that serves a desired identity based on work preferences.
Anomaly detection in process mining aims to recognize outlying or unexpected behavior in event logs for purposes such as the removal of noise and identification of conformance violations. Existing techniques for this task are primarily frequency-based, arguing that behavior is anomalous because it is uncommon. However, such techniques ignore the semantics of recorded events and, therefore, do not take the meaning of potential anomalies into consideration. In this work, we overcome this caveat and focus on the detection of anomalies from a semantic perspective, arguing that anomalies can be recognized when process behavior does not make sense. To achieve this, we propose an approach that exploits the natural language associated with events. Our key idea is to detect anomalous process behavior by identifying semantically inconsistent execution patterns. To detect such patterns, we first automatically extract business objects and actions from the textual labels of events. We then compare these against a process-independent knowledge base. By populating this knowledge base with patterns from various kinds of resources, our approach can be used in a range of contexts and domains. We demonstrate the capability of our approach to successfully detect semantic execution anomalies through an evaluation based on a set of real-world and synthetic event logs and show the complementary nature of semantics-based anomaly detection to existing frequency-based techniques.
Portal Wissen = Learning
(2023)
Changing through learning is one of the most important characteristics we humans have. We are born and can – it seems – do nothing. We have to comprehend, copy, and acquire everything: grasping and walking, eating and speaking. Of course, we also have to read and do number work. In the meantime, we know: We will never be able to finish this. At best, we learn for a lifetime. If we stop, it harms us. The Greek philosopher Plato said more than 2,400 years ago, “There is no shame in not knowing something. The shame is in not being willing to learn.”
As humans we are also capable of learning; thanks to more and more knowledge about the world around us, we have moved from the Stone Age into the digital age. That this development is not a finish line either, but that we still have a long way to go, is shown by man-made climate change – and above all by our inability as a global community to translate what research teaches us into appropriate actions. Let us dare to hope that we also comprehend this.
What we tend to ignore in the intensive discussion about the multi-layered levels of learning: We are by no means the only learners. Many, if not all, living beings on our planet learn, some more in a more purposeful and complex and more cognitive way than others. And for some time now, machines have also been able to learn more or less independently. Artificial intelligence sends its regards.
The significance of learning for human beings can hardly be overestimated. Science has also understood this and has discovered the learning processes and conditions in almost all contexts for itself, no matter whether it is about our own learning processes and conditions or those around us. We have investigated some of these for the current issue of “Portal Wissen”.
Psycholinguist Natalie Boll-Avetisyan has developed a box that can be used to detect language learning disorders already in young children. The behavioral biologists Jana Eccard and Valeria Mazza investigated the behavior of small rodents and found out that they do not only develop different personality traits but they also described how they learn to adapt them different environmental conditions. Computer linguist David Schlangen examines the question what machines have to learn so that our communication with them works even better.
Since research is ultimately always a learning process that strives to understand something yet unknown, this time all texts are somehow along the motto of the title theme: It is about what the history of past centuries reveals about “military cultures of violence” and the question of what lessons we should learn from natural hazards for the future.
We talked with a legal scholar who looks beyond the university’s backyard and wants to make law comprehensible to everyone. We also talked with a philosopher who analyzes why “having an opinion” means something different today than 100 years ago. We report about an AI-based genome analysis that can change healthcare sustainably. Furthermore, it is about the job profile “YouTuber”, minor cosmopolitanisms, and wildlife management in Africa. When you have finished reading, you will have learnt something. Promised! Enjoy your read!
The digital transformation sets new requirements to all classes of enterprise systems in companies. ERP systems in particular, which represent the dominant class of enterprise systems, are struggling to meet the new requirements at all levels of the architecture. Therefore, there is an urgent need to reconsider the overall architecture of the systems and address the root of the related issues. Given that many restrictions ERP pose on their adaptability are related to the standardization of data, the database layer of ERP systems is addressed. Since database serve as the foundation for data storage and retrieval, they limit the flexibility of enterprise systems and the chance to adapt to new requirements accordingly. So far, relational databases are widely used. Using a systematic literature approach, recent requirements for ERP systems were identified. Prominent database approaches were assessed against the 23 requirements identified. The results reveal the strengths and weaknesses of recent database approaches. To this end, the results highlight the demand to combine multiple database approaches to fulfill recent business requirements. From a conceptual point of view, this paper supports the idea of federated databases which are interoperable to fulfill future requirements and support business operation. This research forms the basis for renewal of the current generation of ERP systems and proposes to ERP vendors to use different database concepts in the future.
Portal Wissen = Excellence
(2023)
When something is not just good or very good, we often call it excellent. But what does that really mean? Coming from the Latin word “excellere,” it describes things, persons, or actions that are outstanding or superior and distinguish themselves from others. It cannot get any better. Excellence is the top choice for being the first or the best. Research is no exception.
At the university, you will find numerous exceptional researchers, outstanding projects, and, time and again, sensational findings, publications, and results. But is the University of Potsdam also excellent? A question that will certainly create a different stir in 2023 than it did perhaps 20 years ago. Since the launch of the Excellence Initiative in 2005, universities that succeed in winning the most comprehensive funding program for research in Germany have been considered – literally – excellent. Whether in the form of graduate schools, research clusters, or – since the program was continued in 2019 under the title “Excellence Strategy” – entire universities of excellence: Anyone who wants to be among the best research universities needs the seal of excellence.
The University of Potsdam is applying for funding with three cluster proposals in the recently launched new round of the “Excellence Strategy of the German Federal and State Governments.” One proposal comes from ecology and biodiversity research. The aim is to paint a comprehensive picture of ecological processes by examining the role of single individuals as well as the interactions among many species in an ecosystem to precisely determine the function of biodiversity. A second proposal has been submitted by the cognitive sciences. Here, the complex coexistence of language and cognition, development and learning, as well as motivation and behavior will be researched as a dynamic interrelation. The projects will include cooperation with the educational sciences to constantly consider linked learning and educational processes. The third proposal from the geo and environmental sciences concentrates on extreme and particularly devastating natural hazards and processes such as floods and droughts. The researchers examine these extreme events, focusing on their interaction with society, to be able to better assess the risks and damages they might involve and to initiate timely measures in the future.
“All three proposals highlight the excellence of our performance,” emphasizes University President Prof. Oliver Günther, Ph.D. “The outlines impressively document our commitment, existing research excellence, and the potential of the University of Potsdam as a whole. The fact that three powerful consortia have come together in different subject areas shows that we have taken a good step forward on our way to becoming one of the top German universities.”
In this issue, we are looking at what is in and behind these proposals: We talked to the researchers who wrote them. We asked them about their plans in case their proposals are successful and they bring a cluster of excellence to the university. But we also looked at the research that has led to the proposals, has long shaped the university’s profile, and earned it national and international recognition. We present a small selection of projects, methods, and researchers to illustrate why there really is excellent research in these proposals!
By the way, “excellence” is also not the end of the flagpole. After all, the adjective “excellent” even has a comparative and a superlative. With this in mind, I wish you the most excellent pleasure reading this issue!
This article presents results of an exploratory investigation combining multimodal cohesion analysis and eye-tracking studies. Multimodal cohesion, as a tool of multimodal discourse analysis, goes beyond lin-guistic cohesive mechanisms to enable the construction of cross-modal discourse structures that system-atically relate technical details of audio, visual and verbal modalities. Patterns of multimodal cohesion from these discourse structures were used to design eye-tracking experiments and questionnaires in order to empirically investigate how auditory and visual cohesive cues affect attention and comprehen-sion. We argue that the cross-modal structures of cohesion revealed by our method offer a strong methodology for addressing empirical questions concerning viewers' comprehension of narrative settings and the comparative salience of visual, verbal and audio cues. Analyses are presented of the beginning of Hitchcock's The Birds (1963) and a sketch from Monty Python filmed in 1971. Our approach balances the narrative-based issue of how narrative elements in film guide meaning interpretation and the recipient -based question of where a film viewer's attention is directed during viewing and how this affects comprehension.
Active use of social networking sites (SNSs) has long been assumed to benefit users' well-being. However, this established hypothesis is increasingly being challenged, with scholars criticizing its lack of empirical support and the imprecise conceptualization of active use. Nevertheless, with considerable heterogeneity among existing studies on the hypothesis and causal evidence still limited, a final verdict on its robustness is still pending. To contribute to this ongoing debate, we conducted a week-long randomized control trial with N = 381 adult Instagram users recruited via Prolific. Specifically, we tested how active SNS use, operationalized as picture postings on Instagram, affects different dimensions of well-being. The results depicted a positive effect on users' positive affect but null findings for other well-being outcomes. The findings broadly align with the recent criticism against the active use hypothesis and support the call for a more nuanced view on the impact of SNSs. <br /> Lay Summary Active use of social networking sites (SNSs) has long been assumed to benefit users' well-being. However, this established assumption is increasingly being challenged, with scholars criticizing its lack of empirical support and the imprecise conceptualization of active use. Nevertheless, with great diversity among conducted studies on the hypothesis and a lack of causal evidence, a final verdict on its viability is still pending. To contribute to this ongoing debate, we conducted a week-long experimental investigation with 381 adult Instagram users. Specifically, we tested how posting pictures on Instagram affects different aspects of well-being. The results of this study depicted a positive effect of posting Instagram pictures on users' experienced positive emotions but no effects on other aspects of well-being. The findings broadly align with the recent criticism against the active use hypothesis and support the call for a more nuanced view on the impact of SNSs on users.