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Worldwide, governments have introduced novel information and communication technologies (ICTs) for policy formulation and service delivery, radically changing the working environment of government employees. Following the debate on work stress and particularly on technostress, we argue that the use of ICTs triggers “digital overload” that decreases government employees’ job satisfaction via inhibiting their job autonomy. Contrary to prior research, we consider job autonomy as a consequence rather than a determinant of digital overload, because ICT-use accelerates work routines and interruptions and eventually diminishes employees’ freedom to decide how to work. Based on novel survey data from government employees in Germany, Italy, and Norway, our structural equation modeling (SEM) confirms a significant negative effect of digital overload on job autonomy. More importantly, job autonomy partially mediates the negative relationship between digital overload and job satisfaction, pointing to the importance of studying the micro-foundations of ICT-use in the public sector.
Creativity is a crucial part of policy capacity in governments. Existing studies on creative behavior in the public sector assess employees' openness to new ideas and creative solutions, and they confirm the relevance of organizational and individual determinants for pro-creativity attitudes. Yet we lack systemic evidence on the explicit level of work-related creativity among policy officials in government organizations. At the same time, novel technologies and particularly social networking services change the working environment of policy officials radically, alter organizational features, and may also yield crucial individual effects. Our study analyses “policy creativity” of policy officials in three European governments. We demonstrate the importance of organizational and individual features, including the stress triggered by using social networking services. Our study captures officials' creativity explicitly and adds to debates on creativity and innovation in the public sector as well as the micro-level foundations of the digital transformation in the public sector.
Public sector organizations at all levels of government increasingly rely on Big Data Algorithmic Systems (BDAS) to support decision-making along the entire policy cycle. But while our knowledge on the use of big data continues to grow for government agencies implementing and delivering public services, empirical research on applications for anticipatory policy design is still in its infancy. Based on the concept of policy analytical capacity (PAC), this case study examines the application of BDAS for early crisis detection within the German Federal Government—that is, the German Federal Foreign Office (FFO) and the Federal Ministry of Defence (FMoD). It uses the nested model of PAC to reflect on systemic, organizational, and individual capacity-building from a neoinstitutional perspective and allow for the consideration of embedded institutional contexts. Results from semi-structured interviews indicate that governments seeking to exploit BDAS in policymaking depend on their institutional environment (e.g., through research and data governance infrastructure). However, specific capacity-building strategies may differ according to the departments' institutional framework, with the FMoD relying heavily on subordinate agencies and the FFO creating network-like structures with external researchers. Government capacity-building at the individual and organizational level is similarly affected by long-established institutional structures, roles, and practices within the organization and beyond, making it important to analyze these three levels simultaneously instead of separately.
This study examines the institutionalization of information technologies for policy formulation by investigating the case of eNAP. The digital tool was introduced in the spring of 2018 with the aim of supporting and improving sustainability impact assessments (SIAs) within the German Federal Government. Applying a neo-institutional perspective, this study shows how a tool like eNAP is embedded into prevailing regulative, normative, and cultural–cognitive structures. Findings from 10 semi-structured interviews indicate that the application of eNAP varies according to intra-ministerial coordination practices and portfolio-specific information-processing schemata. Overall, the tool serves to translate the abstract regulation to conduct an SIA, as well as to translate the vague norm of “sustainability” into a concrete assessment requirement, thereby helping increase policy officials’ awareness of sustainability goals. However, consistent with previous studies, great importance is not attached to SIAs in policy formulation, and prevailing norms and routines make the implementation of eNAP to increase the use of evidence or in-depth considerations of policy alternatives and their consequences unlikely.