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A Procedural Model for the Production of reusable and standard-compliant E-Learning Offerings
(2005)
Cost-efficient production of high-quality learning contents is an important success factor for a sustainable and economic realisation of E-Learning. This necessitates the design of sustainable production processes, which create reusable Learning Objects and require minimal resources. In such a context, this contribution introduces a practical and business-process oriented Procedural Model for the Production of reusable and standard-compliant E-Learning Offerings. It has been developed and applied in a project that produces learning contents for a Master program of an international virtual university. After the introduction of a reengineering method, a special analysis instrument for E-Learning has been designed to analyse the existing production processes and to improve them in terms of efficiency, costs, standard- compliance, and process automation. The method introduced is hence not focussing on individual technical solutions but on the efficiency of the whole E-Learning production and value chain. It gives an orientation for establishing and maintaining sustainable and competitive E-Learning production processes with appropriate effort.
Der vorliegende Beitrag gibt eine Einführung in die Analyse und Optimierung wissensintensiver Geschäftsprozesse. Dazu wird die Modellierungsmethodik KMDL® vorgestellt und ein Szenario ihrer Anwendung auf wissensintensive Prozesse im Finanzdienstleistungssektor entworfen. Dies wird exemplarisch am Dienstleistungsentwicklungsprozess sowie am Kundenberatungsprozess demonstriert. Dabei werden für beide Prozesse durch den Einsatz der KMDL® erkennbare Potenzialfelder aufgezeigt und Handlungsempfehlungen entworfen.