Behind videoconferencing fatigue at work
- A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.
Author details: | Olga AbramovaGND, Margarita GladkayaORCiDGND |
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DOI: | https://doi.org/10.1007/s12599-024-00874-7 |
ISSN: | 2363-7005 |
ISSN: | 1867-0202 |
Title of parent work (English): | Business & information systems engineering |
Publisher: | Springer Fachmedien |
Place of publishing: | Wiesbaden |
Publication type: | Article |
Language: | English |
Date of first publication: | 2024/08/07 |
Publication year: | 2024 |
Release date: | 2024/08/16 |
Tag: | Zoom fatigue; emote work; self-awareness; self-view; technostress; videoconferencing |
Number of pages: | 19 |
Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Wirtschaftswissenschaften / Fachgruppe Betriebswirtschaftslehre |
DDC classification: | 0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik |
Peer review: | Referiert |
Publishing method: | Open Access / Hybrid Open-Access |
License (German): | ![]() |