Business process model abstraction : theory and practice

  • Business process management aims at capturing, understanding, and improving work in organizations. The central artifacts are process models, which serve different purposes. Detailed process models are used to analyze concrete working procedures, while high-level models show, for instance, handovers between departments. To provide different views on process models, business process model abstraction has emerged. While several approaches have been proposed, a number of abstraction use case that are both relevant for industry and scientifically challenging are yet to be addressed. In this paper we systematically develop, classify, and consolidate different use cases for business process model abstraction. The reported work is based on a study with BPM users in the health insurance sector and validated with a BPM consultancy company and a large BPM vendor. The identified fifteen abstraction use cases reflect the industry demand. The related work on business process model abstraction is evaluated against the use cases, which leads to a resBusiness process management aims at capturing, understanding, and improving work in organizations. The central artifacts are process models, which serve different purposes. Detailed process models are used to analyze concrete working procedures, while high-level models show, for instance, handovers between departments. To provide different views on process models, business process model abstraction has emerged. While several approaches have been proposed, a number of abstraction use case that are both relevant for industry and scientifically challenging are yet to be addressed. In this paper we systematically develop, classify, and consolidate different use cases for business process model abstraction. The reported work is based on a study with BPM users in the health insurance sector and validated with a BPM consultancy company and a large BPM vendor. The identified fifteen abstraction use cases reflect the industry demand. The related work on business process model abstraction is evaluated against the use cases, which leads to a research agenda.show moreshow less

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Metadaten
Author:Sergey Smirnov, Hajo A. Reijers, Thijs Nugteren, Mathias Weske
URN:urn:nbn:de:kobv:517-opus-41782
Series (Serial Number):Technische Berichte des Hasso-Plattner-Instituts für Softwaresystemtechnik an der Universität Potsdam (35)
Publisher:Universitätsverlag Potsdam
Place of publication:Potsdam
Document Type:Book
Language:English
Date of Publication (online):2010/06/15
Year of Completion:2010
Publishing Institution:Universität Potsdam
Release Date:2010/06/15
Pagenumber:17
RVK - Regensburg Classification:ST 230
Organizational units:Extern / Extern
An-Institute / Hasso-Plattner-Institut für Softwaresystemtechnik GMBH
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
Publication Way:Universitätsverlag Potsdam
Licence (German):License LogoKeine Nutzungslizenz vergeben - es gilt das deutsche Urheberrecht
Notes extern:
In Printform erschienen im Universitätsverlag Potsdam:

Business process model abstraction : theory and practice / Sergey Smirnov, Hajo A. Reijers, Thijs Nugteren, Mathias Weske. - Potsdam : Universitätsverlag Potsdam, 2010. - 17 S. : graph. Darst.
(Technische Berichte des Hasso-Plattner-Instituts für Softwaresystemtechnik an der Universität Potsdam ; 35)
ISSN 1613-5652
ISBN 978-3-86956-054-0
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