TY - JOUR A1 - Haupt, Johannes A1 - Bender, Benedict A1 - Fabian, Benjamin A1 - Lessmann, Stefan T1 - Robust identification of email tracking BT - a machine learning approach JF - European Journal of Operational Research N2 - Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather data without user consent or awareness. Striving to increase privacy in email communication, this paper develops a detection engine to be the core of a selective tracking blocking mechanism in the form of three contributions. First, a large collection of email newsletters is analyzed to show the wide usage of tracking over different countries, industries and time. Second, we propose a set of features geared towards the identification of tracking images under real-world conditions. Novel features are devised to be computationally feasible and efficient, generalizable and resilient towards changes in tracking infrastructure. Third, we test the predictive power of these features in a benchmarking experiment using a selection of state-of-the-art classifiers to clarify the effectiveness of model-based tracking identification. We evaluate the expected accuracy of the approach on out-of-sample data, over increasing periods of time, and when faced with unknown senders. (C) 2018 Elsevier B.V. All rights reserved. KW - Analytics KW - Data privacy KW - Email tracking KW - Machine learning Y1 - 2018 U6 - https://doi.org/10.1016/j.ejor.2018.05.018 SN - 0377-2217 SN - 1872-6860 VL - 271 IS - 1 SP - 341 EP - 356 PB - Elsevier CY - Amsterdam ER - TY - CHAP A1 - Bender, Benedict A1 - Grum, Marcus T1 - Gamification and dynamisation of the continous improvement processes BT - design and realization of a gamification platform for continous improvement T2 - International Conference on Electrical, Computer and Energy Technologies N2 - The idea of the continuous improvement process (CIP) helps companies to continuously improve their operation and thereby contributes to their competitiveness. Through digi tization, new potentials emerge to solve known CIP issues. This contribution specifically addresses the individual motivation of employees to contribute to the CIP. Typically, related initiatives lack contributions over time. The use of gamification is a promising way to achieve continuous participation by addressing the individual needs of participants. While the use of extrinsic motivation elements is common in practice, the idea of this approach is to specifically address intrinsic motivations which serve as a long-term motivator. This article contributes to a gam-ification concept for the continuous improvement process. The main results include an adapted CIP, a gamification concept, and a market mechanism. Furthermore, the concept is implemented and demonstrated as a prototype in an online platform. Y1 - 2021 U6 - https://doi.org/10.1109/ICECET52533.2021.9698530 SP - 1 EP - 7 PB - IEEE CY - New York ER - TY - CHAP A1 - Grum, Marcus A1 - Bender, Benedict A1 - Alfa, Attahiru S. T1 - The construction of a common objective function for analytical infrastructures T2 - 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC) N2 - The paper deals with the increasing growth of embedded systems and their role within structures similar to the Internet (Internet of Things) as those that provide calculating power and are more or less appropriate for analytical tasks. Faced with the example of a cyber-physical manufacturing system, a common objective function is developed with the intention to measure efficient task processing within analytical infrastructures. A first validation is realized on base of an expert panel. KW - Analytic Infrastructures KW - Cyber-Physical Manufacturing Systems KW - Measuring Efficient Task Processing Y1 - 2018 U6 - https://doi.org/10.1109/ICE.2017.8279892 SP - 219 EP - 225 PB - IEEE CY - New York ER - TY - CHAP A1 - Bender, Benedict A1 - Grum, Marcus T1 - Entwicklung eines Architekturkonzepts zum flexiblen Einsatz von Analytics T2 - Proceedings INFORMATIK - Jahrestagung der Gesellschaft für Informatik e.V. ; Lecture Notes in Informatics (LNI) N2 - Die optimale Dimensionierung von IT-Hardware stellt Entscheider aufgrund der stetigen Weiterentwicklung zunehmend vor Herausforderungen. Dies gilt im Speziellen auch für Analytics-Infrastrukturen, die zunehmend auch neue Software zur Analyse von Daten einsetzen, welche in den Ressourcenanforderungen stark variieren. Damit eine flexible und gleichzeitig effiziente Gestaltung von Analytics-Infrastrukturen erreicht werden kann, wird ein dynamisch arbeitendes Architekturkonzept vorgeschlagen, das Aufgaben auf Basis einer systemspezifischen Entscheidungsmaxime mit Hilfe einer Eskalationsmatrix verteilt und hierfür Aufgabencharakteristiken sowie verfügbare Hardwareausstattungen entsprechend ihrer Auslastung berücksichtigt. KW - Analytics KW - Architekturkonzept KW - Cyber-Phsysische Systeme KW - Cloud KW - Internet of Things Y1 - 2016 UR - https://dl.gi.de/handle/20.500.12116/1189 IS - P259 SP - 815 EP - 824 PB - Gesellschaft für Informatik e.V. CY - Bonn ER - TY - CHAP A1 - Eigelshoven, Felix A1 - Ullrich, André A1 - Bender, Benedict T1 - Public blockchain BT - a systematic literature review on the sustainability of consensus algorithms T2 - Proceedings of the 28th European Conference on Information Systems (ECIS)- A Virtual AIS Conference N2 - Blockchain has the potential to change business transactions to a major extent. Thereby, underlying consensus algorithms are the core mechanism to achieve consistency in distributed infrastructures. Their application aims for transparency and accountability in societal transactions. As a result of missing reviews holistically covering consensus algorithms, we aim to (1) identify prevalent consensus algorithms for public blockchains, and (2) address the resource perspective with a sustainability consideration (whereby we address the three spheres of sustainability). Our systematic literature review identified 33 different consensus algorithms for public blockchains. Our contribution is twofold: first, we provide a systematic summary of consensus algorithms for public blockchains derived from the scientific literature as well as real-world applications and systemize them according to their research focus; second, we assess the sustainability of consensus algorithms using a representative sample and thereby highlight the gaps in literature to address the holistic sustainability of consensus algorithms. KW - Blockchain KW - Consensus algorithms KW - Sustainability KW - Systematic literature revieew Y1 - 2020 UR - https://aisel.aisnet.org/ecis2020_rp/202 SP - 1 EP - 19 ER - TY - CHAP A1 - Bender, Benedict A1 - Szadowiak, Andrzej Marcin T1 - Feature removal on software platforms BT - discontinued core features on browser platformsa case study on mozilla firefox T2 - IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) N2 - Software platforms allow for the extension of features by third-party contributors. Thereby, platform innovation is an important aspects of platforms attractiveness for users and complementors. While previous research focused the introduction of new features, the aspect of feature removal and discontinued features on software platforms has been disregarded. To explore the phenomenon and motivations for feature removal on software platforms, a review of recent literature is provided. To illustrate the existence of and motivations for feature removal, a case study of the browser platform Mozilla Firefox is presented. The results reveal feature removal to regularly occur on browser platforms for user- and developer-related features. Frequent reasons for feature removal involve unused features, security concerns, and bugs. Related motivations for feature removal are discussed from the platform owner's perspective. Implications for complementors and users are highlighted. KW - Software Platforms KW - Discontinued Features KW - Feature Removal KW - Lean Core KW - Platform Innovation KW - Browser Platform KW - Mozilla Firefox Y1 - 2021 U6 - https://doi.org/10.1109/ICE/ITMC52061.2021.9570245 SP - 1 EP - 9 PB - IEEE CY - New York ER - TY - JOUR A1 - Bender, Benedict A1 - Lass, Sander A1 - Habib, Natalie A1 - Scheel, Laura T1 - Plattform-Bereitstellungsstrategien im Maschinen- und Anlagenbau T1 - Platform Delivery Strategies in Mechanical and Plant Engineering BT - Strategien deutscher Unternehmen im Industrie 4.0-Kontext BT - Strategies of German Companies in the Industry 4.0 Context JF - HMD - Praxis der Wirtschaftsinformatik N2 - Digitale Plattformen finden zunehmende Verbreitung in unterschiedlichen Industriezweigen. Immer mehr Unternehmen sind an der Erschließung verbundener Potenziale für ihr Geschäft interessiert. Im Maschinen- und Anlagenbau wird die Vernetzung von Maschinen zunehmend ein Wettbewerbsfaktor für Hersteller. Der Einsatz digitaler Plattformen im Maschinen- und Anlagenbau bietet Herstellern Möglichkeiten zur gezielten Erweiterung des Geschäftsmodells. Für die Bereitstellung digitaler Plattformen können Unternehmen auf unterschiedliche Strategien zurückgreifen. Hierbei sollten Unternehmen die für ihre Konstellation geeignete Variante systematisch identifizieren, um die angestrebten Ziele zu erreichen. Die geeignete Strategie ist von einer Vielzahl an Faktoren abhängig. Als Grundlage für die Identifikation der geeigneten Strategie bietet dieser Beitrag eine systematische Untersuchung der möglichen Bereitstellungsstrategien für Unternehmen. Neben der theoretischen Systematisierung werden gegenwärtig genutzte Strategien am Beispiel des Maschinen- und Anlagenbaus in Deutschland vorgestellt. Zudem werden spezifische Merkmale, welche die Nutzung einer Strategie beeinflussen, als Ansatzpunkt für einen Strategieformulierungsprozess identifiziert. Im Maschinen- und Anlagenbau ist die Bereitstellung einer eigenen Plattform, insbesondere bei Großunternehmen vorherrschend. Die Strategien von KMU unterschieden sich von Großunternehmen. N2 - Digital platforms are becoming increasingly widespread across different industries. More and more companies are interested in developing related potential for their business. In mechanical and plant engineering, the networking of machines becomes increasingly important and a strategic advantage for manufacturers. The use of digital platforms in mechanical and plant engineering offers manufacturers opportunities for targeted expansion of their business model. For the provision of digital platforms, companies can use different strategical approaches. Companies should systematically identify the variant suitable for their constellation in order to achieve the desired objectives. The appropriate strategy depends on a variety of factors. As a basis for the identification of the appropriate strategy, this article offers a systematic overview of the possible deployment strategies for companies. In addition to the theoretical systematization, currently used strategies are presented using the example of the mechanical and plant engineering industry in Germany. In addition, specific features that influence the use of a strategy are identified as a starting point for a strategy formulation process. In mechanical and plant engineering, the provision of an own platform is predominant, especially in large companies. The strategies of SMEs differ from those of large companies. KW - Digitale Plattformen KW - KMU KW - Maschinen- und Anlagenbau KW - Industrie 4.0 KW - Plattform-Bereitstellungsstrategien KW - Digital platforms KW - SME KW - Machinery and plant engineering KW - Industry 4.0 KW - Platform delivery strategies Y1 - 2020 U6 - https://doi.org/10.1365/s40702-020-00648-1 SN - 2198-2775 SN - 1436-3011 IS - 58 SP - 645 EP - 660 PB - Springer CY - Wiesbaden ER - TY - JOUR A1 - Bender, Benedict T1 - The impact of integration on application success and customer satisfaction in mobile device platforms JF - Business & information systems engineering : the international journal of Wirtschaftsinformatik N2 - Digital software platforms allow third parties to develop applications and thus extend their functionality. Platform owners provide platform boundary resources that allow for application development. For developers, platform integration, understood as the employment of platform resources, helps to realize application functionality effectively. Simultaneously, it requires integration effort and increases dependencies. Developers are interested to know whether integration contributes to success in hypercompetitive platform settings. While aspects of platform participation have been studied, research on a comprehensive notion of integration and related implications are missing. By proposing a platform integration model, this study supports a better understanding of integration. Concerning dynamics related to integration, effects were tested using information from over 82,000 Apple AppStore applications. Regression model analysis reveals that application success and customer satisfaction is positively influenced by platform integration. To achieve superior results, developers should address multiple aspects of integration, such as devices, data, the operating system, the marketplace as well as other applications, and provide updates. Finally, the study highlights the importance for all platform participants and their possibilities to employ integration as a strategic instrument. KW - Integration KW - Digital platforms KW - Boundary resources KW - Application success KW - Customer satisfaction KW - Mobile device platforms Y1 - 2020 U6 - https://doi.org/10.1007/s12599-020-00629-0 SN - 2363-7005 SN - 1867-0202 VL - 62 IS - 6 SP - 515 EP - 533 PB - Springer Fachmedien Wiesbaden GmbH CY - Wiesbaden ER - TY - CHAP A1 - Gronau, Norbert A1 - Grum, Marcus A1 - Bender, Benedict T1 - Determining the optimal level of autonomy in cyber-physical production systems T2 - IEEE 14th International Conference on Industrial Informatics (INDIN) N2 - Traditional production systems are enhanced by cyber-physical systems (CPS) and Internet of Things. A kind of next generation systems, those cyber-physical production systems (CPPS) are able to raise the level of autonomy of its production components. To find the optimal degree of autonomy in a given context, a research approach is formulated using a simulation concept. Based on requirements and assumptions, a cyber-physical market is modeled and qualitative hypotheses are formulated, which will be verified with the help of the CPPS of a hybrid simulation environment. KW - cyber-physical systems KW - hybrid simulation KW - Internet of Things KW - manufacturing systems KW - production engineering computing KW - cyber-physical production systems Y1 - 2017 U6 - https://doi.org/10.1109/INDIN.2016.7819367 SP - 1293 EP - 1299 PB - IEEE CY - New York ER - TY - JOUR A1 - Panzer, Marcel A1 - Bender, Benedict T1 - Deep reinforcement learning in production systems BT - a systematic literature review JF - International Journal of Production Research N2 - Shortening product development cycles and fully customizable products pose major challenges for production systems. These not only have to cope with an increased product diversity but also enable high throughputs and provide a high adaptability and robustness to process variations and unforeseen incidents. To overcome these challenges, deep Reinforcement Learning (RL) has been increasingly applied for the optimization of production systems. Unlike other machine learning methods, deep RL operates on recently collected sensor-data in direct interaction with its environment and enables real-time responses to system changes. Although deep RL is already being deployed in production systems, a systematic review of the results has not yet been established. The main contribution of this paper is to provide researchers and practitioners an overview of applications and to motivate further implementations and research of deep RL supported production systems. Findings reveal that deep RL is applied in a variety of production domains, contributing to data-driven and flexible processes. In most applications, conventional methods were outperformed and implementation efforts or dependence on human experience were reduced. Nevertheless, future research must focus more on transferring the findings to real-world systems to analyze safety aspects and demonstrate reliability under prevailing conditions. KW - Machine learning KW - reinforcement learning KW - production control KW - production planning KW - manufacturing processes KW - systematic literature review Y1 - 2021 U6 - https://doi.org/10.1080/00207543.2021.1973138 SN - 1366-588X SN - 0020-7543 VL - 13 IS - 60 PB - Taylor & Francis CY - London ER - TY - CHAP A1 - Lass, Sander A1 - Bender, Benedict T1 - Dedicated Data Sovereignty as Enabler for Platform-Based Business Models T2 - Proceedings of the 2. Conference on Production Systems and Logistics N2 - The digitalization of value networks holds out the prospect of many advantages for the participating compa- nies. Utilizing information platforms, cross-company data exchange enables increased efficiency of collab- oration and offers space for new business models and services. In addition to the technological challenges, the fear of know-how leakage appears to be a significant roadblock that hinders the beneficial realization of new business models in digital ecosystems. This paper provides the necessary building blocks of digital participation and, in particular, classifies the issue of trust creation within it as a significant success factor. Based on these findings, it presents a solution concept that, by linking the identified building blocks, offers the individual actors of the digital value network the opportunity to retain sovereignty over their data and know-how and to use the potential of extensive networking. In particular, the presented concept takes into account the relevant dilemma, that every actor (e. g. the machine users) has to be able to control his commu- nicated data at any time and have sufficient possibilities for intervention that, on the one hand, satisfy the need for protection of his knowledge and, on the other hand, do not excessively diminish the benefits of the system or the business. Taking up this perspective, this paper introduces dedicated data sovereignty and shows a possible implementation concept. KW - information gateway KW - data security KW - information flow control KW - platform acceptance Y1 - 2021 U6 - https://doi.org/10.15488/11299 SP - 382 EP - 393 PB - publish-Ing. CY - Hannover ER - TY - CHAP A1 - Bender, Benedict A1 - Fabian, Benjamin A1 - Haupt, Johannes A1 - Neumann, Tom T1 - Track and Treat BT - usage of e-mail tracking for newsletter individualization T2 - Twenty-Sixth European Conference on Information Systems (ECIS 2018) N2 - E-Mail tracking mechanisms gather information on individual recipients’ reading behavior. Previous studies show that e-mail newsletters commonly include tracking elements. However, prior work does not examine the degree to which e-mail senders actually employ gathered user information. The paper closes this research gap by means of an experimental study to clarify the use of tracking-based infor- mation. To that end, twelve mail accounts are created, each of which subscribes to a pre-defined set of newsletters from companies based in Germany, the UK, and the USA. Systematically varying e-mail reading patterns across accounts, each account simulates a different type of user with individual read- ing behavior. Assuming senders to track e-mail reading habits, we expect changes in mailer behavior. The analysis confirms the prominence of tracking in that over 92% of the newsletter e-mails contain tracking images. For 13 out of 44 senders an adjustment of communication policy in response to user reading behavior is observed. Observed effects include sending newsletters at different times, adapting advertised products to match the users’ IT environment, increased or decreased mailing frequency, and mobile-specific adjustments. Regarding legal issues, not all companies that adapt the mail-sending behavior state the usage of such mechanisms in their privacy policy. KW - E-Mail Tracking KW - Newsletter KW - Individualization KW - Personalization KW - Privacy Y1 - 2018 UR - https://aisel.aisnet.org/ecis2018_rp/59 ER - TY - CHAP A1 - Bender, Benedict A1 - Fabian, Benjamin A1 - Lessmann, Stefan A1 - Haupt, Johannes T1 - E-Mail Tracking BT - status quo and novel countermeasures T2 - Proceedings of the 37th International Conference on Information Systems (ICIS) N2 - E-mail advertisement, as one instrument in the marketing mix, allows companies to collect fine-grained behavioural data about individual users’ e-mail reading habits realised through sophisticated tracking mechanisms. Such tracking can be harmful for user privacy and security. This problem is especially severe since e-mail tracking techniques gather data without user consent. Striving to increase privacy and security in e-mail communication, the paper makes three contributions. First, a large database of newsletter e-mails is developed. This data facilitates investigating the prevalence of e- mail tracking among 300 global enterprises from Germany, the United Kingdom and the United States. Second, countermeasures are developed for automatically identifying and blocking e-mail tracking mechanisms without impeding the user experience. The approach consists of identifying important tracking descriptors and creating a neural network-based detection model. Last, the effectiveness of the proposed approach is established by means of empirical experimentation. The results suggest a classification accuracy of 99.99%. KW - E-Mail Tracking KW - Countermeasures KW - Privacy KW - Security KW - Machine Learning Y1 - 2016 UR - https://aisel.aisnet.org/icis2016/ISSecurity/Presentations/13/ ER - TY - CHAP A1 - Fabian, Benjamin A1 - Bender, Benedict A1 - Weimann, Lars T1 - E-Mail tracking in online marketing BT - Methods, Detection, and Usage T2 - Proceedings of the 12th International Conference on Wirtschaftsinformatik N2 - E-Mail tracking uses personalized links and pictures for gathering information on user behavior, for example, where, when, on what kind of device, and how often an e-mail has been read. This information can be very useful for marketing purposes. On the other hand, privacy and security requirements of customers could be violated by tracking. This paper examines how e-mail tracking works, how it can be detected automatically, and to what extent it is used in German e-commerce. We develop a detection model and software tool in order to collect and analyze more than 600 newsletter e-mails from companies of several different industries. The results show that the usage of e-mail tracking in Germany is prevalent but also varies depending on the industry. KW - E-Mail Tracking KW - Online Marketing KW - Privacy Y1 - 2015 UR - https://aisel.aisnet.org/wi2015/74 SN - 978-3-00-049184-9 IS - 74 PB - Associations for Information Systems AIS CY - Atlanta ER - TY - JOUR A1 - Fabian, Benjamin A1 - Bender, Benedict A1 - Hesseldieck, Ben A1 - Haupt, Johannes A1 - Lessmann, Stefan T1 - Enterprise-grade protection against e-mail tracking JF - Information Systems N2 - E-mail tracking provides companies with fine-grained behavioral data about e-mail recipients, which can be a threat for individual privacy and enterprise security. This problem is especially severe since e-mail tracking techniques often gather data without the informed consent of the recipients. So far e-mail recipients lack a reliable protection mechanism. This article presents a novel protection framework against e-mail tracking that closes an impor- tant gap in the field of enterprise security and privacy-enhancing technologies. We conceptualize, implement and evaluate an anti-tracking mail server that is capable of identifying tracking images in e-mails via machine learning with very high accuracy, and can selectively replace them with arbitrary images containing warning messages for the recipient. Our mail protection framework implements a selective prevention strategy as enterprise-grade software using the design science research paradigm. It is flexibly extensible, highly scalable, and ready to be applied under actual production conditions. Experimental evaluations show that these goals are achieved through solid software design, adoption of recent technologies and the creation of novel flexible software components. KW - E-Mail Tracking KW - Enterprise-grade KW - Anti-Tracking Infrastructure KW - Software Prototype Y1 - 2020 U6 - https://doi.org/10.1016/j.is.2020.101702 SN - 0306-4379 IS - 97 PB - Elsevier CY - Amsterdam ER - TY - JOUR A1 - Vladova, Gergana A1 - Ullrich, André A1 - Bender, Benedict T1 - Chancen und Grenzen digitaler Lehre an Hochschulen aus Studierendenperspektive BT - Empirische Befunde und Gestaltungshinweise JF - HMD : Praxis der Wirtschaftsinformatik N2 - The design of qualitative, excellent teaching requires collaboration between teachers and learners. For this purpose, face-to-face teaching benefits from a long-standing tradition, while digital teaching is comparatively still at the beginning of its dissemination. A major developmental step toward the digitization of teaching was achieved in the context of university teaching during the Covid 19 pandemic in spring 2020, when face-to-face teaching was interrupted for months. During this time, important insights into the opportunities and limitations of digital teaching were gained. This paper presents selected results of a study conducted at four German universities and with 875 responses in spring 2020. The study uncovers opportunities and limitations of digital teaching from the students’ perspective and against the background of their experience in the completely digital semester. The results are used as a basis for deriving design guidelines for digital teaching and learning offerings. Based on a model for analyzing the design of teaching and learning formats, these indications are structured according to the elements learners, teachers, teaching content, environment and teaching style. Y1 - 2021 U6 - https://doi.org/https://doi.org/10.1365/s40702-021-00796-y SN - 2198-2775 SN - 1436-3011 VL - 58 SP - 1313 EP - 1326 PB - Springer CY - Wiesbaden ER - TY - JOUR A1 - Bender, Benedict A1 - Heine, Moreen T1 - Government as a Platform? BT - the power of platforms to support personalization of public services JF - Journal of Data Intelligence N2 - Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. In the public sector, different understandings of the platform concept prevail. To guide the development and further re-search a coherent understanding is required. To address this gap, we identify the constitutive elements of platforms in the public sector. Moreover, their potential to coordinate partially autonomous entities as typical for federal organized states is highlighted. This study contributes through a uniform understanding of public service platforms by providing a framework with constitutive elements, that may guide future analysis. Apart from chance regarding coordination, platforms are well suited to support contextual eGovernment targets. Among them is service personalization. Highly individualized service offerings support targets such as No Stop government. To this end, the paper extends the framework for service personalization in the public sector and exemplifies related aspects using a reference case. KW - Public service platforms KW - Digital platforms KW - Government as a platform KW - Public sector KW - Platform economy KW - Federal states Y1 - 2022 U6 - https://doi.org/10.26421/JDI3.1-5 SN - 2577-610X VL - 3 IS - 1 SP - 169 EP - 187 PB - Rinton Press CY - New Jersey ER - TY - JOUR A1 - Bender, Benedict A1 - Teichmann, Malte A1 - Ullrich, Andre T1 - Mobile IIoT-Technologien als Erfolgsfaktor für Fertigung und Lernszenarien JF - Industrial Internet of Things in der Arbeits- und Betriebsorganisation Y1 - 2017 SN - 978-3-95545-225-4 SP - 235 EP - 257 PB - Gito CY - Berlin ER - TY - JOUR A1 - Gronau, Norbert A1 - Bender, Benedict A1 - Bertheau, Clementine A1 - Lauppe, Hannah T1 - Robotic Process Automation statt neuem ERP-System T1 - Robotic Process Automation instead of new ERP systems BT - das steckt hinter dem Hype BT - what’s behind the hype JF - ERP-Management : Auswahl, Einführung und Betrieb von ERP-Systemen N2 - Robotic Process Automation (RPA) steht für die softwareunterstützte Bedienung von Softwarelösungen über deren Benutzeroberfläche. Das primäre Ziel, das mit RPA erreicht werden soll, ist die automatisierte Ausführung von Routineaufgaben, die bisher einen menschlichen Eingriff erforderten. Das Potenzial von RPA, Prozesse langfristig zu verbessern, ist allerdings stark begrenzt. Die Automatisierung von Prozessen und die Überbrückung von Medienbrüchen auf der Front-End-Ebene führt zu einer Vielzahl von Abhängigkeiten und Bedingungen, die in diesem Beitrag zusammengefasst werden. Der Weg zu einer nachhaltigen Unternehmensarchitektur (bestehend aus Prozessen und Systemen) erfordert offene, adaptive Systeme mit moderner Architektur, die sich durch ein hohes Maß an Interoperabilität auf verschiedenen Ebenen auszeichnen. N2 - Robotic Process Automation (RPA) stands for the software-sup-ported operation of software solutions via their user interface. The primary goal to be achieved by RPA is the automated execution of tasks that previously required human intervention. The potential of RPA to improve process improvements in the long term must be considered greatly limited. Automating processes and bridging media gaps at the front-end level results in a multitude of dependencies and conditions which this paper summarizes. The path to a sustainable enterprise architecture (consisting of processes and systems) requires open, adaptive systems with modern architecture, which are characterized by a high level of interoperability at different levels. KW - ERP KW - Robotic Process Automation KW - RPA KW - Prozessintegration KW - Automatisierung KW - process integration KW - automation Y1 - 2021 UR - https://www.wiso-net.de/document/ERP__c8c3f3e4b15758c79ca036e7003be81d0a8b3864 U6 - https://doi.org/10.30844/ERP_21-1_29-32 SN - 1860-6725 VL - 17 IS - 1 SP - 29 EP - 32 PB - GITO mbH Verlag CY - Berlin ER - TY - JOUR A1 - Bender, Benedict A1 - Körppen, Tim T1 - Integriert statt isoliert BT - Technologien für die erfolgreiche Umsetzung von datengetriebenem Management JF - Digital business : cloud N2 - Dass Daten und Analysen Innovationstreiber sind und nicht mehr nur einen Hygienefaktor darstellen, haben viele Unternehmen erkannt. Um Potenziale zu heben, müssen Daten zielführend integriert werden. Komplexe Systemlandschaften und isolierte Datenbestände erschweren dies. Technologien für die erfolgreiche Umsetzung von datengetriebenem Management müssen richtig eingesetzt werden. N2 - The fact that data and analyses are innovation drivers and no longer just represent a hygiene factor is nowadays understood by many companies. An important step for the development of this hidden potential is the target-oriented utilization of the existing data stocks in one's own company. In doing so, many companies face the hurdle of complex system landscapes and isolated data stocks. This article provides an overview of solutions for analysis-oriented data integration and helps decision-makers to select a suitable technology for their own company. KW - data analytics KW - data requirements KW - software selection Y1 - 2022 UR - https://www.wiso-net.de/document/DBC__584ddfcbfbc5ff400cb2ffb0f31eba6e6903fb3d SN - 2510-344X VL - 26 IS - 1 SP - 26 EP - 27 PB - WIN-Verlag GmbH & Co. KG CY - Vaterstetten ER - TY - CHAP A1 - Bender, Benedict A1 - Heine, Moreen ED - Kö, Andrea ED - Francesconi, Enrico ED - Kotsis, Gabriele ED - Tjoa, A. Min ED - Khalil, Ismail T1 - Government as a platform? BT - constitutive elements of public service platforms T2 - Electronic government and the information systems perspective N2 - Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. Motivated by the success of platforms in the private sector, they increasingly receive attention in the public sector. However, different understandings of the platform concept prevail. To guide the development and further research a coherent understanding is required. To address this gap, we identify the constitutive elements of platforms in the public sector. Moreover, their potential to coordinate partially autonomous entities as typical for federal organized states is highlighted. This study contributes through a uniform understanding of public service platforms. Despite constitutive elements, the proposed framework for platforms in the public sector may guide future analysis. The analysis framework is applied to platforms of federal states in the European Union. KW - public service platforms KW - digital platforms KW - government as a platform KW - public sector KW - platform economy KW - federal states Y1 - 2021 SN - 978-3-030-86610-5 SN - 978-3-030-86611-2 U6 - https://doi.org/10.1007/978-3-030-86611-2_1 SP - 3 EP - 20 PB - Springer International Publishing CY - Cham ER - TY - THES A1 - Bender, Benedict T1 - Platform Coring on Digital Software Platforms T2 - Schriften zur Business Analytics und zum Informationsmanagement N2 - Digital software platforms such as iOS or Android evolve quickly. Through regular updates, their set of built-in (core) features increases. While innovation allows strengthening platforms amidst competition, it can hurt contributors when introducing core features that are already provided by third-party developers (Platform Coring). This book addresses the underexplored phenomenon of Platform Coring and provides strategical guidance for platform owners and third-party contributors. Platform owners are well-advised to carefully consider the benefits and risks for their platform ecosystem. The book contributes by highlighting avenues to employ Platform Coring for the competitive advantage of the platform and ecosystem simultaneously. Y1 - 2021 SN - 978-3-658-34798-7 SN - 978-3-658-34799-4 U6 - https://doi.org/10.1007/978-3-658-34799-4 PB - Springer CY - Wiesbaden ER - TY - JOUR A1 - Bender, Benedict A1 - Bertheau, Clementine A1 - Körppen, Tim A1 - Lauppe, Hannah A1 - Gronau, Norbert T1 - A proposal for future data organization in enterprise systems BT - an analysis of established database approaches JF - Information systems and e-business management N2 - The digital transformation sets new requirements to all classes of enterprise systems in companies. ERP systems in particular, which represent the dominant class of enterprise systems, are struggling to meet the new requirements at all levels of the architecture. Therefore, there is an urgent need to reconsider the overall architecture of the systems and address the root of the related issues. Given that many restrictions ERP pose on their adaptability are related to the standardization of data, the database layer of ERP systems is addressed. Since database serve as the foundation for data storage and retrieval, they limit the flexibility of enterprise systems and the chance to adapt to new requirements accordingly. So far, relational databases are widely used. Using a systematic literature approach, recent requirements for ERP systems were identified. Prominent database approaches were assessed against the 23 requirements identified. The results reveal the strengths and weaknesses of recent database approaches. To this end, the results highlight the demand to combine multiple database approaches to fulfill recent business requirements. From a conceptual point of view, this paper supports the idea of federated databases which are interoperable to fulfill future requirements and support business operation. This research forms the basis for renewal of the current generation of ERP systems and proposes to ERP vendors to use different database concepts in the future. KW - database KW - enterprise system KW - ERP system KW - requirements KW - problems KW - future Y1 - 2022 U6 - https://doi.org/10.1007/s10257-022-00555-6 SN - 1617-9846 SN - 1617-9854 VL - 20 SP - 441 EP - 494 PB - Springer CY - Heidelberg ER - TY - BOOK A1 - Bender, Benedict T1 - Plattformbasierte Geschäftsmodelle BT - neue Ansätze zur Erweiterung bestehender Businesskonzepte N2 - Die Wettbewerbsposition von Unternehmen zukunftsorientiert ausbauenPlattformen als strategisches Geschäftsmodell können die unternehmerische Wettbewerbsfähigkeit verbessern. Mittels eigener Plattformen koordinieren Unternehmen externe Wertschöpfung, setzen strategische Impulse am Markt und reduzieren gleichzeitig die Risiken von Innovationen.Die Stellung am Markt festigen, absichern oder ausbauenDer Autor vermittelt einen Eindruck von den Potenzialen plattformbasierter Geschäftsmodelle, wobei er auf mögliche Stolpersteine hinweist. Dieses Buch zeigt anhand von Beispielen erfolgreicher Pioniere, welche unternehmerischen Chancen die Integration externer Partner in die Wertschöpfungskette mit sich bringt. Zudem bietet es folgende Inhalte:Praxistauglicher Zugang zu den Grundlagen der Plattformökonomie durch sorgfältig zusammengestellte ChecklistenHandlungsempfehlungen für kleine und mittelständische Unternehmen für die Realisierung plattformbasierter GeschäftsmodelleEntscheider werden durch das wissenschaftlich-fundierte Vorgehensmodell von der Konzeption bis zur nachhaltigen Umsetzung begleitetPlattformbasierte Geschäftsmodelle - Neue Ansätze zur Erweiterung bestehender Businesskonzepte gewährt einen Blick hinter die Kulissen von Plattformen für Industrie und Handel und hilft, mögliche Synergien für Unternehmen und Geschäfte zu identifizieren und von den Möglichkeiten der Plattformökonomie zu profitieren. Y1 - 2023 SN - 978-3-96251-153-1 PB - Frankfurter Allgemeine Buch CY - Frankfurt am Main ER - TY - JOUR A1 - Teichmann, Malte A1 - Ullrich, André A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Mobile IIoT-Technologien in hybriden Lernfabriken T1 - Using Mobile IIoT-Technologies in Hybrid Learning Factories BT - Szenariobasierte Entwicklung von Handlungskompetenz im Anwendungszentrum Industrie 4.0 BT - a Scenario-Based Development of Acting Capability in the Application Center Industry 4.0 JF - Industrie 4.0 Management N2 - Der Wandel zur automatisierten Produktion, die fortschreitende Digitalisierung der Wertschöpfungsprozesse sowie die stetige Implementierung von mobilen Industrial Internet of Things-Technologien (IIoT) in diese zur Unterstützung der Mitarbeiter stellen betriebliche Weiterbildung vor Herausforderungen. Komple-xere Anforderungen und veränderte Tätigkeitsprofile erfordern Handlungskom-petenzen bei Mitarbeitern im Sinne der Fähigkeit, in unbekannten Situationen auf Basis eigenen Könnens handlungsfähig zu bleiben. Jene sowie dafür notwendiges umfassendes Verständnis gegenüber digitalisierten Produktions-prozessen kann jedoch durch konventionelle Lehrmethoden nicht realisiert werden, da diese der erhöhten Anforderungskomplexität und den komplexen Rückkopplungen im Rahmen der Steuer- und Regelkreise nicht gerecht werden können. Diese Aspekte aufgreifend wird im Folgenden ein szenariobasierter Wei-terbildungsansatz für eine Lernfabrik vorgestellt, der insbesondere die Potenziale mobiler IIoT-Technologien zur Ausgestaltung dieser in den Blick nimmt. N2 - Recently, implementation procedures of automatic production, digitalization and Industrial Internet of Things technologies (IIoT) play an increasing role in industrial manufacturing processes. Subsequently, the competence requirements for employees change. These changes cannot be anticipated by traditional learning approaches. The following contribution faces this challenge and will show a new integrated learning factory approach which combines the application of new technologies with a flexible production environment. Thus establishing production surroundings that are familiar to the learner. The contribution demonstrates this approach using a quality control process in the context of logistics. KW - Mobile IIoT-Technologie KW - Lernszenario KW - Anwendungszentrum Industrie 4.0 KW - Lernfabrik KW - mobile IIoT-technologies KW - learning scenario KW - application center Industrie 4.0 KW - digital learning factory Y1 - 2018 U6 - https://doi.org/10.30844/I40M_18-3_S21-24 SN - 2364-9208 VL - 34 IS - 3 SP - 21 EP - 24 PB - GITO CY - Berlin ER - TY - JOUR A1 - Gronau, Norbert A1 - Ulrich, Andre A1 - Bender, Benedict T1 - Hybride Lernfabrik im Anwendungszentrum Industrie 4.0 JF - Industrial Internet of Things in der Arbeits- und Betriebsorganisation Y1 - 2017 SN - 978-3-95545-225-4 SP - 1 EP - 23 PB - Gito CY - Berlin ER - TY - CHAP A1 - Grum, Marcus A1 - Bender, Benedict A1 - Gronau, Norbert A1 - Alfa, Attahiru S. T1 - Efficient task realizations in networked production infrastructures T2 - Proceedings of the Conference on Production Systems and Logistics N2 - As Industry 4.0 infrastructures are seen as highly evolutionary environment with volatile, and time-dependent workloads for analytical tasks, particularly the optimal dimensioning of IT hardware is a challenge for decision makers because the digital processing of these tasks can be decoupled from their physical place of origin. Flexible architecture models to allocate tasks efficiently with regard to multi-facet aspects and a predefined set of local systems and external cloud services have been proven in small example scenarios. This paper provides a benchmark of existing task realization strategies, composed of (1) task distribution and (2) task prioritization in a real-world scenario simulation. It identifies heuristics as superior strategies. KW - Industry 4.0 KW - CPS KW - Decentral Decision Making KW - Industrial Analytics KW - Case Study Y1 - 2020 U6 - https://doi.org/10.15488/9682 SP - 397 EP - 407 PB - publish-Ing. CY - Hannover ER - TY - CHAP A1 - Bender, Benedict A1 - Bertheau, Clementine A1 - Gronau, Norbert T1 - Future ERP Systems BT - a research agenda T2 - Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS 2021) N2 - This paper presents a research agenda on the current generation of ERP systems which was developed based on a literature review on current problems of ERP systems. The problems are presented following the ERP life cycle. In the next step, the identified problems are mapped on a reference architecture model of ERP systems that is an extension of the three-tier architecture model that is widely used in practice. The research agenda is structured according to the reference architecture model and addresses the problems identified regarding data, infrastructure, adaptation, processes, and user interface layer. KW - ERP KW - Enterprise Resource Planning KW - Enterprise System KW - Three-tier Architecture KW - eference Architecture Model KW - Problems KW - Research Agenda Y1 - 2021 SN - 978-989-758-509-8 U6 - https://doi.org/10.5220/0010477307760783 SN - 2184-4992 IS - 2 SP - 776 EP - 783 PB - Science and Technology Publications CY - Setúbal ER - TY - JOUR A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Auswahl von ERP-Systemen im Kontext von Individuallösungen JF - ERP Management N2 - Die Auswahl von Standardsoftware stellt viele Unternehmen vor Herausforderungen. Gerade im deutschen Mittelstand kommen vermehrt eigenentwickelte Individuallösungen zum Einsatz. Ent- sprechende Unternehmen sind daher nicht mit komplexen Soft- wareauswahlprojekten vertraut. Das breite Angebot an ERP-Systemen erschwert die Vergleichbarkeit der Lösungen und die zielgerichtete Auswahl des idealen Systems zusätzlich. KW - ERP KW - Systemauswahl KW - Systematisches Vorgehen KW - Invidiuallösungen KW - Altsyteme Y1 - 2020 UR - https://lswi.de/assets/downloads/publikationen/108/Bender-Auswahl-von-ERP-Systemen.pdf UR - https://www.wiso-net.de/document/ERP__d61045587574bf5a750d22c1db87cccd91e84d13 SN - 1860-6725 VL - 16 IS - 4 SP - 37 EP - 40 PB - Gito CY - Berlin ER - TY - JOUR A1 - Gronau, Norbert A1 - Bender, Benedict T1 - Die Bedeutung von Plattformen im IoT-Umfeld JF - Red Stack Magazin N2 - Produkte werden zunehmend internetfähig. Gerade im Kontext der Industrie 4.0 statten beispielsweise Maschinen- und Anlagenbauer sowie Komponentenhersteller ihre Produkte mit Option zur Netzwerk- und Internetanbindung aus. Neben der technischen Realisierung beschäftigt Unternehmen die Frage, wie diese neue Geschäftsmodelle realisieren können. Gerade bei Produkten, die bei Kunden im Einsatz sind, kommt der Nutzung von IoT-Plattformen eine wichtige Bedeutung zu. KW - Digitale Plattformen KW - Internet of Things KW - Geschäftsmodelle Y1 - 2020 SN - 2366-7915 IS - 4 SP - 78 EP - 80 PB - DOAG Dienstleistungen GmbH CY - Berlin ER - TY - CHAP A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Coring on Digital Platforms BT - Fundamentals and Examples from the Mobile Device Sector T2 - Proceedings of the 38th International Conference on Information Systems (ICIS) N2 - Today’s mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple’s iOS and WhatsApp. Specifically, it investigates activities regarding platform coring, as the integration of several functionalities provided by third-party applications in the platform core. The paper makes three contributions. First, a systematization of coring activities is developed. Coring modes are differentiated by the amount of coring and application maintenance. Second, the case study revealed that the phenomenon of platform coring is present on digital platforms for mobile devices. Third, the fundamentals of coring are discussed as a first step towards theoretical development. Even though coring constitutes a potential threat for third-party developers regarding their functional differentiation, an idea of what a beneficial partnership incorporating coring activities could look like is developed here. KW - Coring KW - Digital Platforms KW - Digital Marketplaces KW - Mobile Software Ecosystems Y1 - 2017 UR - https://aisel.aisnet.org/icis2017/DigitalPlatforms/Presentations/6/ SN - 978-0-9966831-5-9 IS - 8 SP - 5256 EP - 5274 PB - Association for Information Systems (AIS) CY - Atlanta ER - TY - CHAP A1 - Glaschke, Christian A1 - Gronau, Norbert A1 - Bender, Benedict T1 - Cross-System Process Mining using RFID Technology T2 - Proceedings of the Sixth International Symposium on Business Modeling and Software Design - BMSD N2 - In times of digitalization, the collection and modeling of business processes is still a challenge for companies. The demand for trustworthy process models that reflect the actual execution steps therefore increases. The respective kinds of processes significantly determine both, business process analysis and the conception of future target processes and they are the starting point for any kind of change initiatives. Existing approaches to model as-is processes, like process mining, are exclusively focused on reconstruction. Therefore, transactional protocols and limited data from a single application system are used. Heterogeneous application landscapes and business processes that are executed across multiple application systems, on the contrary, are one of the main challenges in process mining research. Using RFID technology is hence one approach to close the existing gap between different application systems. This paper focuses on methods for data collection from real world objects via RFID technology and possible combinations with application data (process mining) in order to realize a cross system mining approach. KW - Process Mining KW - RFID KW - Production KW - Cross-System Y1 - 2016 SN - 978-989-758-190-8 U6 - https://doi.org/10.5220/0006223501790186 SP - 179 EP - 186 PB - SCITEPRESS - Science and Technology Publications CY - Setúbal ER - TY - JOUR A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Coring on digital software platforms BT - Fundamentals and Examples from the Mobile Device Sector JF - Schriften zur Business Analytics und zum Informationsmanagement N2 - Today’s mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple’s iOS and WhatsApp. Specifically, it investigates activities regarding platform coring, as the integration of several functionalities provided by third-party applications in the platform core. The paper makes three contributions. First, a systematization of coring activities is developed. Coring modes are differentiated by the amount of coring and application maintenance. Second, the case study revealed that the phenomenon of platform coring is present on digital platforms for mobile devices. Third, the fundamentals of coring are discussed as a first step towards theoretical development. Even though coring constitutes a potential threat for third-party developers regarding their functional differentiation, an idea of what a beneficial partnership incorporating coring activities could look like is developed here. KW - coring KW - digital platforms KW - digital marketplaces KW - mobile software ecosystems Y1 - 2021 SN - 978-3-658-34798-7 SN - 978-3-658-34799-4 U6 - https://doi.org/10.1007/978-3-658-34799-4_4 SN - 2946-0670 SN - 2946-0662 SP - 45 EP - 77 PB - Springer CY - Wiesbaden ER - TY - JOUR A1 - Bender, Benedict A1 - Thieme, Johanna Luise A1 - Gronau, Norbert A1 - Wenig, Christoph A1 - Menold, Paul T1 - Adaptive Spielifizierung im KVP BT - Verbesserung von Qualität und Kontinuität des KVP in KMU JF - ERP Management N2 - Für die Wettbewerbsfähigkeit von Unternehmen hat der Kontinuierliche Verbesserungsprozess (KVP) eine hohe Bedeutung. Hinsichtlich der Qualität und Quantität der Beiträge für den KVP durch die Mitarbeitenden stoßen Unternehmen, insbesondere KMU, jedoch auf vielfältige Herausforderungen. Diesen Problemen können Unternehmen durch das KVP-Tool begegnen, welches im Projekt „Adaptive Spielifizierung im KVP“ entwickelt wird. Durch die Digitalisierung und Spielifizierung des Prozes- ses im KVP-Tool wird die kontinuierliche Beteiligung nachhaltig durch intrinsische Anreize gefördert. Die Neuartigkeit des Projektes ergibt sich aus der Adaptivität der Spielifizierung, also die Wechselwirkung zu den Nutzenden. Dabei werden zwei Aspekte fokussiert: unterschiedliche Spielertypen und Marktdynamik. KW - KVP KW - Verbesserungen KW - Verbesserungsprozess KW - Kaizen KW - Spielifizierung KW - Adaptivität KW - Qualität Y1 - 2019 SN - 1860-6725 VL - 15 IS - 3 SP - 57 EP - 59 PB - Gito CY - Berlin ER - TY - GEN A1 - Bender, Benedict A1 - Grum, Marcus A1 - Gronau, Norbert A1 - Alfa, Attahiru A1 - Maharaj, B. T. T1 - Design of a worldwide simulation system for distributed cyber-physical production networks T2 - 2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) N2 - Modern production infrastructures of globally operating companies usually consist of multiple distributed production sites. While the organization of individual sites consisting of Industry 4.0 components itself is demanding, new questions regarding the organization and allocation of resources emerge considering the total production network. In an attempt to face the challenge of efficient distribution and processing both within and across sites, we aim to provide a hybrid simulation approach as a first step towards optimization. Using hybrid simulation allows us to include real and simulated concepts and thereby benchmark different approaches with reasonable effort. A simulation concept is conceptualized and demonstrated qualitatively using a global multi-site example. KW - production networks KW - geographical distribution KW - task realization strategies KW - Industry 4.0 KW - simulation KW - evaluation Y1 - 2019 SN - 978-1-7281-3401-7 SN - 978-1-7281-3402-4 U6 - https://doi.org/10.1109/ICE.2019.8792609 SN - 2334-315X PB - IEEE CY - New York ER - TY - GEN A1 - Vladova, Gergana A1 - Ullrich, André A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Students’ Acceptance of Technology-Mediated Teaching – How It Was Influenced During the COVID-19 Pandemic in 2020: A Study From Germany T2 - Postprints der Universität Potsdam Wirtschafts- und Sozialwissenschaftliche Reihe N2 - In response to the impending spread of COVID-19, universities worldwide abruptly stopped face-to-face teaching and switched to technology-mediated teaching. As a result, the use of technology in the learning processes of students of different disciplines became essential and the only way to teach, communicate and collaborate for months. In this crisis context, we conducted a longitudinal study in four German universities, in which we collected a total of 875 responses from students of information systems and music and arts at four points in time during the spring–summer 2020 semester. Our study focused on (1) the students’ acceptance of technology-mediated learning, (2) any change in this acceptance during the semester and (3) the differences in acceptance between the two disciplines. We applied the Technology Acceptance Model and were able to validate it for the extreme situation of the COVID-19 pandemic. We extended the model with three new variables (time flexibility, learning flexibility and social isolation) that influenced the construct of perceived usefulness. Furthermore, we detected differences between the disciplines and over time. In this paper, we present and discuss our study’s results and derive short- and long-term implications for science and practice. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 141 KW - COVID-19 KW - digital learning KW - discipline differences KW - e-learning KW - TAM KW - technology acceptance KW - technology-mediated teaching KW - university teaching Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-521615 SN - 1867-5808 ER - TY - JOUR A1 - Vladova, Gergana A1 - Ullrich, André A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Students’ acceptance of technology-mediated teaching – How it was influenced during the COVID-19 Pandemic in 2020 BT - A study from Germany JF - Frontiers in psychology / Frontiers Research Foundation N2 - In response to the impending spread of COVID-19, universities worldwide abruptly stopped face-to-face teaching and switched to technology-mediated teaching. As a result, the use of technology in the learning processes of students of different disciplines became essential and the only way to teach, communicate and collaborate for months. In this crisis context, we conducted a longitudinal study in four German universities, in which we collected a total of 875 responses from students of information systems and music and arts at four points in time during the spring–summer 2020 semester. Our study focused on (1) the students’ acceptance of technology-mediated learning, (2) any change in this acceptance during the semester and (3) the differences in acceptance between the two disciplines. We applied the Technology Acceptance Model and were able to validate it for the extreme situation of the COVID-19 pandemic. We extended the model with three new variables (time flexibility, learning flexibility and social isolation) that influenced the construct of perceived usefulness. Furthermore, we detected differences between the disciplines and over time. In this paper, we present and discuss our study’s results and derive short- and long-term implications for science and practice. KW - COVID-19 KW - digital learning KW - discipline differences KW - e-learning KW - TAM KW - technology acceptance KW - technology-mediated teaching KW - university teaching Y1 - 2020 U6 - https://doi.org/10.3389/fpsyg.2021.636086 SN - 1664-1078 VL - 12 PB - Frontiers Research Foundation CY - Lausanne ER - TY - JOUR A1 - Grum, Marcus A1 - Bender, Benedict A1 - Alfa, A. S. A1 - Gronau, Norbert T1 - A decision maxim for efficient task realization within analytical network infrastructures JF - Decision support systems : DSS ; the international journal N2 - Faced with the increasing needs of companies, optimal dimensioning of IT hardware is becoming challenging for decision makers. In terms of analytical infrastructures, a highly evolutionary environment causes volatile, time dependent workloads in its components, and intelligent, flexible task distribution between local systems and cloud services is attractive. With the aim of developing a flexible and efficient design for analytical infrastructures, this paper proposes a flexible architecture model, which allocates tasks following a machine-specific decision heuristic. A simulation benchmarks this system with existing strategies and identifies the new decision maxim as superior in a first scenario-based simulation. KW - Analytics KW - Architecture concepts KW - Cyber-physical systems KW - Internet of things KW - Task realization strategies KW - Simulation Y1 - 2018 U6 - https://doi.org/10.1016/j.dss.2018.06.005 SN - 0167-9236 SN - 1873-5797 VL - 112 SP - 48 EP - 59 PB - Elsevier CY - Amsterdam ER - TY - JOUR A1 - Haase, Jennifer A1 - Vladova, Gergana A1 - Bender, Benedict T1 - Dating on a different stage, but with the same habits BT - an analysis of offline vs. online dating behavior JF - PsyArXiv N2 - This study aims to compare online vs. offline flirting and dating behavior using the example of the location-based real-time dating (LBRTD) app Tinder, a popular dating platform. We focus on persons' self-descriptions like self-esteem, social desirability, state social anxiety, and adjustment behavior on Tinder and the perceived data privacy of the app. Data was gathered using a survey approach with Tinder users reporting their behavior in offline and online settings. The comparison between offline and online behavior was made using Response Surface Analysis. The results suggest that the different conditions of the natural and digital worlds do not influence the individual's behavior and emotional perception. The results are analyzed and discuss gender, age, motivation to use the app, and the user's relationship status. KW - Online behavior KW - Online Dating KW - Data Privacy KW - Self-esteem KW - Tinder Y1 - 2022 U6 - https://doi.org/10.31234/osf.io/kj68b IS - 245 ER - TY - JOUR A1 - Bender, Benedict T1 - Internet of things BT - eine Einführung JF - Industrial Internet of Things - Grundlagen. Band 1 Y1 - 2018 SN - 978-3-95545-247-6 SP - 1 EP - 38 PB - Gito CY - Berlin ER - TY - JOUR A1 - Bender, Benedict T1 - Sensorik im Produktionskontext JF - Industrial Internet of Things - Grundlagen. Band 1 Y1 - 2018 SN - 978-3-95545-247-6 SP - 123 EP - 163 PB - Gito CY - Berlin ER - TY - CHAP A1 - Bender, Benedict A1 - Gronau, Norbert ED - Bui, Tung T1 - Introduction to the Minitrack on towards the future of enterprise systems T2 - Proceedings of the 55th Hawaii International Conference on System Sciences N2 - Enterprise systems have long played an important role in businesses of various sizes. With the increasing complexity of today’s business relationships, specialized application systems are being used more and more. Moreover, emerging technologies such as artificial intelligence are becoming accessible for enterprise systems. This raises the question of the future role of enterprise systems. This minitrack covers novel ideas that contribute to and shape the future role of enterprise systems with five contributions. Y1 - 2022 SN - 978-0-9981331-5-7 U6 - https://doi.org/10.24251/HICSS.2022.869 SP - 7232 EP - 7233 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Böhme, Lukas A1 - Wuttke, Tobias A1 - Bender, Benedict A1 - Teusner, Ralf A1 - Baltes, Sebastian A1 - Matthies, Christoph A1 - Perscheid, Michael T1 - From full-fledged erp systems towards process-centric business process platforms T2 - Twenty-ninth Americas Conference on Information Systems, Panama, 2023 N2 - Enterprise Resource Planning (ERP) systems are critical to the success of enterprises, facilitating business operations through standardized digital processes. However, existing ERP systems are unsuitable for startups and small and medium-sized enterprises that grow quickly and require adaptable solutions with low barriers to entry. Drawing upon 15 explorative interviews with industry experts, we examine the challenges of current ERP systems using the task technology fit theory across companies of varying sizes. We describe high entry barriers, high costs of implementing implicit processes, and insufficient interoperability of already employed tools. We present a vision of a future business process platform based on three enablers: Business processes as first-class entities, semantic data and processes, and cloud-native elasticity and high availability. We discuss how these enablers address current ERP systems' challenges and how they may be used for research on the next generation of business software for tomorrow's enterprises. KW - ERP system KW - enterprise system KW - business process platform Y1 - 2023 U6 - https://doi.org/10.48550/arXiv.2306.02995 PB - arXiv.org, Cornell University CY - Ithaca, NY ER - TY - CHAP A1 - Winter, Robert A1 - Bender, Benedict A1 - Aier, Stephan ED - Bui, Tung X. T1 - Enterprise-level IS research – need, conceptualization, exemplary knowledge contributions and future opportunities T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - Enterprise solutions, specifically enterprise systems, have allowed companies to integrate enterprises’ operations throughout. The integration scope of enterprise solutions has increasingly widened, now often covering customer activities, activities along supply chains, and platform ecosystems. IS research has contributed a wide range of explanatory and design knowledge dealing with this class of IS. During the last two decades, many technological as well as managerial/organizational innovations extended the affordances of enterprise solutions—but this broader scope also challenges traditional approaches to their analysis and design. This position paper presents an enterprise-level (i.e., cross-solution) perspective on IS, discusses the challenges of complexity and coordination for IS design and management, presents selected enterprise-level insights for IS coordination and governance, and explores avenues towards a more comprehensive body of knowledge on this important level of analysis. KW - enterprise ecosystems: the integrated enterprise KW - levels of information systems research (process, enterprise-, ecosystem- & industry-level) KW - enterprise architecture KW - enterprise systems KW - is governance KW - it/business alignment KW - organizational level Y1 - 2024 SN - 978-0-9981331-7-1 SP - 6402 EP - 6411 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Bender, Benedict A1 - Winter, Robert A1 - Schmidt, Pamela A1 - Narasimhan, Sathya ED - Bui, Tung X. T1 - Minitrack introduction: Enterprise Ecosystems BT - the integrated enterprise, levels of information systems research (process, enterprise-, ecosystem- & industry-level) T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - While Information Systems Research exists at the individual and workgroup levels, research on IS at the enterprise level is less common. The potential synergies between the study of enterprise systems (ES) and related fields have been underexplored and often treated as separate entities. The ongoing challenge is to seamlessly integrate technological advances and align business processes across organizations. While systems integration within an organization is common, changes occur when industry and ecosystem perspectives come into play. The four selected papers address different facets of the future role of enterprise ecosystems, including implementation challenges, ecosystem boundaries, and B2B platform specifics. KW - information systems research KW - ERP KW - enteprise-level KW - enterprise systems Y1 - 2024 SN - 978-0-9981331-7-1 SN - 2572-6862 SP - 6370 EP - 6371 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Bender, Benedict A1 - Gronau, Norbert A1 - Winter, Robert ED - Bui, Tung X. T1 - Minitrack introduction enterprise-level information systems BT - research minitrack T2 - Proceedings of the 56th Hawaii International Conference on System Sciences N2 - While Information Systems (IS) Research on the individual and workgroup level of analysis is omnipresent, research on the enterprise-level IS is less frequent. Even though research on Enterprise Systems and their management is established in academic associations and conference programs, enterprise-level phenomena are underrepresented. This minitrack provides a forum to integrate existing research streams that traditionally needed to be attached to other topics (such as IS management or IS governance). The minitrack received broad attention. The three selected papers address different facets of the future role of enterprise-wide IS including aspects such as carbonization, ecosystem integration, and technology-organization fit. KW - information systems research KW - enteprise-level KW - enterprise systems Y1 - 2023 SN - 978-0-9981331-6-4 SN - 2572-6862 SP - 5809 EP - 5810 PB - Hawaii International Conference on System Sciences CY - Honolulu, HI ER - TY - CHAP A1 - Bender, Benedict A1 - Thim, Christof ED - Bender, Benedict T1 - Entering complementary markets on software platforms BT - the third-party perspective T2 - Platform coring on digital software platforms N2 - Software platforms regularly introduce new features to remain competitive. While platform innovation is considered to be a critical success factor, adding certain features could hurt the ecosystem. If platform owners provide functionality that was previously provided by a contributor, the owners enter complementary product spaces. Complementary market entry frequently occurs on software platforms and is a major concern for third-party developers. Divergent findings on the impact of complementary market entry call for the consideration of additional factors. As prior research neglected the third-party perspective, this contribution aims to address this gap. We explore the use of measures to prevent complementary market entry using a survey approach on browser platforms. The research model is tested with 655 responses among developer from Mozilla Firefox and Google Chrome. To explain countermeasures employment, developer’s attitude and perceived likelihood are important. The results reveal that developers employ countermeasures if complementary market entry is assessed negatively and perceived as likely for their extension. Differences among browser platforms concerning complementary market entry are identified. Product spaces of extensions being available on multiple platforms are less likely to be entered and more heavily protected. Implications for research and stakeholders, i.e. platform owners and contributors are discussed. KW - complementary market entry KW - third-party developer KW - digital platforms KW - software platforms KW - browser platforms KW - platform innovation Y1 - 2021 SN - 978-3-658-34798-7 SN - 978-3-658-34799-4 U6 - https://doi.org/10.1007/978-3-658-34799-4_7 SP - 149 EP - 199 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Bender, Benedict A1 - Thim, Christof A1 - Linke, Felix ED - Bender, Benedict T1 - Platform coring in the browser domain BT - an exploratory study T2 - Platform coring on digital software platforms N2 - Modern browsers are digital software platforms, as they allow third parties to extend functionality by providing extensions. In a highly competitive environment, differentiation through provided functionality is a key factor for browser platforms. As the development of browsers progress, new functions are constantly being released. Browsers could thus enter complementary markets by adding functionality previously provided by third-party extensions, which is referred to as ‘platform coring’. Previous studies have missed the perspective of the parties involved. To address this gap, we conducted interviews with third-party and core developers in the security and privacy domain from Firefox and Chrome. This study provides three contributions. First, insights into stakeholder-specific issues concerning coring. Second, measures to prevent coring. Third, strategical guidance for developers and owners. Third-party vendors experienced and core developers confirmed that coring occurs on browser platforms. While developers with extrinsic motivations assess coring negatively, developers with intrinsic motivations perceive coring positively. KW - platform coring KW - browser platforms KW - platform innovation KW - Firefox KW - Chrome Y1 - 2021 SN - 978-3-658-34798-7 SN - 978-3-658-34799-4 U6 - https://doi.org/10.1007/978-3-658-34799-4_6 SP - 119 EP - 148 PB - Springer Gabler CY - Wiesbaden ER - TY - JOUR A1 - Bender, Benedict A1 - Körppen, Tim T1 - Data Warehouse, Data Lake oder Data Platform BT - eine Übersicht analyseorientierter Datenhaltungslösungen JF - ERP-Management : Auswahl, Einführung und Betrieb von ERP-Systemen N2 - Die Digitalisierung des deutschen Mittelstandes schreitet weiterhin schleppend voran. So verfügt zwar ein wachsender Teil dieser Unternehmen über vereinzelte Informations- und Kommunikationssysteme, die zielführende Vernetzung und Integration dieser Systeme stellt jedoch weiterhin eine große Aufgabe dar [1]. Besonders vor dem Hintergrund wachsender Bedürfnisse für Informationen und Transparenz sehen sich Unternehmen zunehmend mit der analyseorientierten Nutzbarmachung der Unternehmensdaten konfrontiert [2]. Y1 - 2021 UR - https://www.wiso-net.de/document/ERP__ffa066cd51fc1133cb63f47337a74ecee09b97a2 SN - 1860-6725 VL - 17 IS - 6 SP - 34 EP - 37 PB - GITO mbH Verlag CY - Berlin ER - TY - CHAP A1 - Bender, Benedict A1 - Thim, Christof A1 - Linke, Felix T1 - Platform coring in the browser domain BT - an exploratory study T2 - Proceedings Information Systems - The Heart of Innovation Ecosystems (ICIS 2019) N2 - Modern web browsers are digital software platforms, as they allow third-parties to extend functionality by providing extensions. Given the intense competition, differentiation through provided functionality is a key factor for browser platforms. As browsers progress, they constantly release new features. Browsers might thereby enter complementary markets if they add functionality formerly provided by third-party extensions, which is referred to as ‘platform coring’. Previous studies missed the perspective of the involved parties. To address this gap, we conduct interviews with third-party and core developers in the security and privacy domain from Firefox and Chrome. In essence, the study provides three contributions. First, insights into stakeholder-specific issues concerning coring. Second, measures to prevent coring. Third, strategical guidance for developers and owners. Third-parties experienced and core developers acknowledged coring to occur on browser platforms. While developers with extrinsic motivations assess coring negatively, developers with intrinsic motivations perceive coring positively. KW - Platform Coring KW - Browser Platforms KW - Platform Innovation KW - Firefox KW - Chrome Y1 - 2019 UR - https://aisel.aisnet.org/icis2019/is_heart_of_innovation_ecosystems/innovation_ecosystems/4/ SN - 978-0-9966831-9-7 ER -