TY  - CHAP
A1  - Thim, Christof
A1  - Gronau, Norbert
A1  - Haase, Jennifer
A1  - Grum, Marcus
A1  - Schüffler, Arnulf
A1  - Roling, Wiebke
A1  - Kluge, Annette
ED  - Shishkov, Boris
T1  - Modeling change in business processes
T2  - Business modeling and software design
N2  - Business processes are regularly modified either to capture requirements from the organization’s environment or due to internal optimization and restructuring. Implementing the changes into the individual work routines is aided by change management tools. These tools aim at the acceptance of the process by and empowerment of the process executor. They cover a wide range of general factors and seldom accurately address the changes in task execution and sequence. Furthermore, change is only framed as a learning activity, while most obstacles to change arise from the inability to unlearn or forget behavioural patterns one is acquainted with. Therefore, this paper aims to develop and demonstrate a notation to capture changes in business processes and identify elements that are likely to present obstacles during change. It connects existing research from changes in work routines and psychological insights from unlearning and intentional forgetting to the BPM domain. The results contribute to more transparency in business process models regarding knowledge changes. They provide better means to understand the dynamics and barriers of change processes.
KW  - intentional forgetting
KW  - routines
KW  - business processes
KW  - unlearning
Y1  - 2023
SN  - 978-3-031-36756-4
SN  - 978-3-031-36757-1
U6  - https://doi.org/10.1007/978-3-031-36757-1_1
SP  - 3
EP  - 17
PB  - Springer Nature
CY  - Cham
ER  -