TY - CHAP A1 - Grum, Marcus A1 - Kotarski, David A1 - Ambros, Maximilian A1 - Biru, Tibebu A1 - Krallmann, Hermann A1 - Gronau, Norbert ED - Shishkov, Boris T1 - Managing knowledge of intelligent systems BT - the design of a chatbot using domain-specific knowledge T2 - Business modeling and software design : 11th International Symposium, BMSD 2021, Sofia, Bulgaria, July 5–7, 2021, Proceedings N2 - Since more and more business tasks are enabled by Artificial Intelligence (AI)-based techniques, the number of knowledge-intensive tasks increase as trivial tasks can be automated and non-trivial tasks demand human-machine interactions. With this, challenges regarding the management of knowledge workers and machines rise [9]. Furthermore, knowledge workers experience time pressure, which can lead to a decrease in output quality. Artificial Intelligence-based systems (AIS) have the potential to assist human workers in knowledge-intensive work. By providing a domain-specific language, contextual and situational awareness as well as their process embedding can be specified, which enables the management of human and AIS to ease knowledge transfer in a way that process time, cost and quality are improved significantly. This contribution outlines a framework to designing these systems and accounts for their implementation. KW - domain-specific language KW - morphologic box KW - explainability Y1 - 2021 SN - 978-3-030-79975-5 SN - 978-3-030-79976-2 U6 - https://doi.org/10.1007/978-3-030-79976-2_5 VL - 422 SP - 78 EP - 96 PB - Springer International Publishing CY - Cham ER - TY - CHAP A1 - Gronau, Norbert ED - Shishkov, Boris T1 - Errors in the process of modeling business processes T2 - Business modeling and software design : 12th International Symposium, BMSD 2022, Fribourg, Switzerland, June 27–29, 2022, proceedings N2 - Process models are the basic ingredient for many attempts to improve business processes. The graphical depiction of otherwise not observable behavior in an enterprise is one of the most important techniques in the digital society. They help to enable decision making in the design of processes and workflows. Nevertheless it is not easy to correctly model business processes. Some approaches try to detect errors by an automated analysis of the process model. This contribution focuses on the creation of the first model from scratch. Which errors occur most frequently and how can these be avoided? KW - business process modeling KW - errors in modeling KW - process of modeling Y1 - 2022 SN - 978-3-031-11509-7 SN - 978-3-031-11510-3 SN - 978-3-031-11511-0 U6 - https://doi.org/10.1007/978-3-031-11510-3_13 VL - 453 SP - 221 EP - 229 PB - Springer International Publishing CY - Cham ER - TY - CHAP A1 - Grum, Marcus A1 - Gronau, Norbert ED - Shishkov, Boris T1 - Quantification of knowledge transfers BT - the design of an experiment setting for the examination of knowledge transfers T2 - Business modeling and software design : 11th International Symposium, BMSD 2021, Sofia, Bulgaria, July 5–7, 2021, Proceedings N2 - Faced with the triad of time-cost-quality, the realization of knowledge-intensive tasks at economic conditions is not trivial. Since the number of knowledge-intensive processes is increasing more and more nowadays, the efficient design of knowledge transfers at business processes as well as the target-oriented improvement of them is essential, so that process outcomes satisfy high quality criteria and economic requirements. This particularly challenges knowledge management, aiming for the assignment of ideal manifestations of influence factors on knowledge transfers to a certain task. Faced with first attempts of knowledge transfer-based process improvements [1], this paper continues research about the quantitative examination of knowledge transfers and presents a ready-to-go experiment design that is able to examine quality of knowledge transfers empirically and is suitable to examine knowledge transfers on a quantitative level. Its use is proven by the example of four influence factors, which namely are stickiness, complexity, competence and time pressure. KW - knowledge management KW - knowledge transfer KW - conversion KW - empirical examination KW - experiment Y1 - 2021 SN - 978-3-030-79975-5 SN - 978-3-030-79976-2 U6 - https://doi.org/10.1007/978-3-030-79976-2_13 VL - 422 SP - 224 EP - 242 PB - Springer International Publishing CY - Cham ER - TY - CHAP A1 - Gronau, Norbert ED - Shishkov, Boris T1 - Modeling the handling of knowledge for Industry 4.0 T2 - Business modeling and software design : 11th International Symposium, BMSD 2021, Sofia, Bulgaria, July 5–7, 2021, Proceedings N2 - Industry 4.0, i.e. the connection of cyber-physical systems via the Internet in production and logistics, leads to considerable changes in the socio-technical system of the factory. The effects range from a considerable need for further training, which is exacerbated by the current shortage of skilled workers, to an opening of the previously inaccessible boundaries of the factory to third-party access, an increasing merging of office IT and manufacturing IT, and a new understanding of what machines can do with their data. This results in new requirements for the modeling, analysis and design of information processing and performance mapping business processes. In the past, procedures were developed under the name of “process-oriented knowledge management” with which the exchange and use of knowledge in business processes could be represented, analyzed and improved. However, these approaches were limited to the office environment. A method that makes it possible to document, analyze and jointly optimize the new possibilities of knowledge processing by using artificial intelligence and machine learning in production and logistics in the same way and in a manner compatible with the approach in the office environment does not exist so far. The extension of the modeling language KMDL, which is described in this paper, will contribute to close this research gap. This paper describes first approaches for an analysis and design method for a knowledge management integrating man and machine in the age of Industry 4.0. KW - 4th industrial revolution KW - knowledge management KW - business process management Y1 - 2021 SN - 978-3-030-79975-5 SN - 978-3-030-79976-2 U6 - https://doi.org/10.1007/978-3-030-79976-2_12 VL - 422 SP - 207 EP - 223 PB - Springer International Publishing CY - Cham ER - TY - CHAP A1 - Gronau, Norbert A1 - Weber, Edzard A1 - Wander, Paul A1 - Ullrich, André ED - Plapper, Peter T1 - A regional remanufacturing network approach BT - modeling and simulation of circular economy processes in the era of industry 4.0 T2 - Digitization of the work environment for sustainable production N2 - Manufacturing companies still have relatively few points of contact with the circular economy. Especially, extending life time of whole products or parts via remanufacturing is an promising approach to reduce waste. However, necessary cost-efficient assessment of the condition of the individual parts is challenging and assessment procedures are technically complex (e.g., scanning and testing procedures). Furthermore, these assessment procedures are usually only available after the disassembly process has been completed. This is where conceptualization, data acquisition and simulation of remanufacturing processes can help. One major constraining aspect of remanufacturing is reducing logistic efforts, since these also have negative external effects on the environment. Thus regionalization is an additional but in the end consequential challenge for remanufacturing. This article aims to fill a gap by providing an regional remanufacturing approach, in particular the design of local remanufacturing chains. Thereby, further focus lies on modeling and simulating alternative courses of action, including feasibility study and eco-nomic assessment. KW - regional network KW - remanufacturing KW - scenario modeling Y1 - 2022 SN - 978-3-95545-407-4 U6 - https://doi.org/10.30844/WGAB_2022_8 SP - 145 EP - 170 PB - GITO Verlag CY - Berlin ER - TY - CHAP A1 - Grum, Marcus A1 - Thim, Christof A1 - Gronau, Norbert ED - Andersen, Ann-Louise ED - Andersen, Rasmus ED - Brunoe, Thomas Ditlev ED - Larsen, Maria Stoettrup Schioenning ED - Nielsen, Kjeld ED - Napoleone, Alessia ED - Kjeldgaard, Stefan T1 - Aiming for knowledge-transfer-optimizing intelligent cyber-physical systems T2 - Towards sustainable customization : cridging smart products and manufacturing systems N2 - Since more and more production tasks are enabled by Industry 4.0 techniques, the number of knowledge-intensive production tasks increases as trivial tasks can be automated and only non-trivial tasks demand human-machine interactions. With this, challenges regarding the competence of production workers, the complexity of tasks and stickiness of required knowledge occur [1]. Furthermore, workers experience time pressure which can lead to a decrease in output quality. Cyber-Physical Systems (CPS) have the potential to assist workers in knowledge-intensive work grounded on quantitative insights about knowledge transfer activities [2]. By providing contextual and situational awareness as well as complex classification and selection algorithms, CPS are able to ease knowledge transfer in a way that production time and quality is improved significantly. CPS have only been used for direct production and process optimization, knowledge transfers have only been regarded in assistance systems with little contextual awareness. Embedding production and knowledge transfer optimization thus show potential for further improvements. This contribution outlines the requirements and a framework to design these systems. It accounts for the relevant factors. KW - smart automation KW - smart production KW - human-machine-interaction Y1 - 2021 SN - 978-3-030-90699-3 SN - 978-3-030-90700-6 SN - 978-3-030-90702-0 U6 - https://doi.org/10.1007/978-3-030-90700-6_16 SP - 149 EP - 157 PB - Springer CY - Cham ER - TY - CHAP A1 - Langemeyer, Ines A1 - Gronau, Norbert A1 - Schmid-Walz, Sabrina A1 - Kotarski, David A1 - Reimann, Daniela A1 - Teichmann, Malte T1 - From employee to expert BT - towards a corona-sensitive approach for data collection T2 - 2021 Crossing Boundaries Muttenz/Basel and Bern : 4th International VET Conference Crossing Boundaries 8 to 9 April 2021, online, Muttenz and Bern, Switzerland N2 - In the context of the collaborative project Ageing-appropriate, process-oriented and interactive further training in SME (API-KMU), innovative solutions for the challenges of demographic change and digitalisation are being developed for SMEs. To this end, an approach to age-appropriate training will be designed with the help of AR technology. In times of the corona pandemic, a special research design is necessary for the initial survey of the current state in the companies, which will be systematically elaborated in this paper. The results of the previous methodological considerations illustrate the necessity of a mix of methods to generate a deeper insight into the work processes. Video-based retrospective interviews seem to be a suitable instrument to adequately capture the employees' interpretative perspectives on their work activities. In conclusion, the paper identifies specific challenges, such as creating acceptance among employees, open questions, e.g., how a transfer or generalization of the results can succeed, and hypotheses that will have to be tested in the further course of the research process. KW - cross self-confrontation KW - recording of workplaces KW - corona-sensitive data collection KW - age-appropriate vocational training KW - augmented reality Y1 - 2021 U6 - https://doi.org/10.5281/zenodo.4590196 SP - 226 EP - 231 ER - TY - CHAP A1 - Gronau, Norbert A1 - Teichmann, Malte A1 - Weber, Edzard ED - Shishkov, Boris T1 - Serious game-based haptic modeling BT - an application-oriented approach for sequentially developing new business models from tacit knowledge T2 - Business modeling and software design N2 - The authors propose that while tacit knowledge is a valuable resource for developing new business models, its externalization presents several challenges. One major challenge is that individuals often don’t recognize their tacit knowledge resources, while another is the reluctance to share one’s knowledge with others. Addressing these challenges, the authors present an application-oriented serious game-based haptic modeling approach for externalize tacit knowledge, which can be used to develop the first versions of business models based on tacit knowledge. Both conceptual and practical design fundamentals are presented based on elaborated theoretical approaches, which were developed with the help of a design science approach. The development of the research process is presented step by step, whereby we focused on the high accessibility of the presented research. Practitioners are presented with guidelines for implementing their serious game projects. Scientists benefit from starting points for their research topics of externalization, internalization, and socialization of tacit knowledge, development of business models, and serious games or gamification. The paper concludes with open research desiderata and questions from the presented research process. KW - serious game KW - tacit knowledge KW - business model KW - SECI-model KW - conversion sequences KW - design science Y1 - 2023 SN - 978-3-031-36756-4 U6 - https://doi.org/10.1007/978-3-031-36757-1_3 SP - 32 EP - 55 PB - Springer Nature CY - Cham ER - TY - CHAP A1 - Thim, Christof A1 - Gronau, Norbert A1 - Haase, Jennifer A1 - Grum, Marcus A1 - Schüffler, Arnulf A1 - Roling, Wiebke A1 - Kluge, Annette ED - Shishkov, Boris T1 - Modeling change in business processes T2 - Business modeling and software design N2 - Business processes are regularly modified either to capture requirements from the organization’s environment or due to internal optimization and restructuring. Implementing the changes into the individual work routines is aided by change management tools. These tools aim at the acceptance of the process by and empowerment of the process executor. They cover a wide range of general factors and seldom accurately address the changes in task execution and sequence. Furthermore, change is only framed as a learning activity, while most obstacles to change arise from the inability to unlearn or forget behavioural patterns one is acquainted with. Therefore, this paper aims to develop and demonstrate a notation to capture changes in business processes and identify elements that are likely to present obstacles during change. It connects existing research from changes in work routines and psychological insights from unlearning and intentional forgetting to the BPM domain. The results contribute to more transparency in business process models regarding knowledge changes. They provide better means to understand the dynamics and barriers of change processes. KW - intentional forgetting KW - routines KW - business processes KW - unlearning Y1 - 2023 SN - 978-3-031-36756-4 SN - 978-3-031-36757-1 U6 - https://doi.org/10.1007/978-3-031-36757-1_1 SP - 3 EP - 17 PB - Springer Nature CY - Cham ER - TY - CHAP A1 - Gonnermann, Jana A1 - Brandenburger, Bonny A1 - Vladova, Gergana A1 - Gronau, Norbert ED - Bui, Tung X. T1 - To what extent can individualisation in terms of different types of mode improve learning outcomes and learner satisfaction? BT - a pre-study T2 - Proceedings of the 56th Annual Hawaii International Conference on System Sciences January 3-6, 2023 N2 - With the latest technological developments and associated new possibilities in teaching, the personalisation of learning is gaining more and more importance. It assumes that individual learning experiences and results could generally be improved when personal learning preferences are considered. To do justice to the complexity of the personalisation possibilities of teaching and learning processes, we illustrate the components of learning and teaching in the digital environment and their interdependencies in an initial model. Furthermore, in a pre-study, we investigate the relationships between the learner's ability to (digital) self-organise, the learner’s prior- knowledge learning in different variants of mode and learning outcomes as one part of this model. With this pre-study, we are taking the first step towards a holistic model of teaching and learning in digital environments. KW - advances in teaching and learning technologies KW - digital learning KW - digital teaching KW - experimental design KW - personalised learning KW - teaching and learning model Y1 - 2023 SN - 978-0-9981331-6-4 SP - 123 EP - 132 PB - Department of IT Management Shidler College of Business University of Hawaii CY - Honolulu, HI ER - TY - CHAP A1 - Thim, Christof A1 - Grum, Marcus A1 - Schüffler, Arnulf A1 - Roling, Wiebke A1 - Kluge, Annette A1 - Gronau, Norbert ED - Andersen, Ann-Louise ED - Andersen, Rasmus ED - Brunoe, Thomas Ditlev ED - Larsen, Maria Stoettrup Schioenning ED - Nielsen, Kjeld ED - Napoleone, Alessia ED - Kjeldgaard, Stefan T1 - A concept for a distributed Interchangeable knowledge base in CPPS T2 - Towards sustainable customization: cridging smart products and manufacturing systems N2 - As AI technology is increasingly used in production systems, different approaches have emerged from highly decentralized small-scale AI at the edge level to centralized, cloud-based services used for higher-order optimizations. Each direction has disadvantages ranging from the lack of computational power at the edge level to the reliance on stable network connections with the centralized approach. Thus, a hybrid approach with centralized and decentralized components that possess specific abilities and interact is preferred. However, the distribution of AI capabilities leads to problems in self-adapting learning systems, as knowledgebases can diverge when no central coordination is present. Edge components will specialize in distinctive patterns (overlearn), which hampers their adaptability for different cases. Therefore, this paper aims to present a concept for a distributed interchangeable knowledge base in CPPS. The approach is based on various AI components and concepts for each participating node. A service-oriented infrastructure allows a decentralized, loosely coupled architecture of the CPPS. By exchanging knowledge bases between nodes, the overall system should become more adaptive, as each node can “forget” their present specialization. KW - learning KW - distributed knowledge base KW - artificial intelligence KW - CPPS Y1 - 2021 SN - 978-3-030-90699-3 SN - 978-3-030-90702-0 SN - 978-3-030-90700-6 U6 - https://doi.org/10.1007/978-3-030-90700-6_35 SP - 314 EP - 321 PB - Springer CY - Cham ER - TY - CHAP A1 - Ullrich, André A1 - Gronau, Norbert ED - Panetto, Hervé ED - Madani, Kurosh ED - Smirnov, Alexander T1 - Time to change BT - considering the 4th Industrial Revolution from three sustainability perspectives T2 - Proceedings of the International Conference on Innovative Intelligent Industrial Production and Logistics N2 - Industry 4.0 leads to a radical change that is progressing incrementally. The new information and communication technologies provide many conceivable opportunities for their application in the context of sustainable corporate management. The combination of new digital technologies with the ecological and social goals of companies offers a multitude of unimagined potentials and challenges. Although companies already see the need for action, there was in the past and currently still is a lack of concrete measures that lever the potential of Industry 4.0 for sustainability management. During the course of this position paper we develop six theses (two from each sustainability perspective) against the background of the current situation in research and practice, and policy. KW - industry 4.0 KW - sustainability KW - triple bottom line Y1 - 2020 SN - 978-989-758-476-3 U6 - https://doi.org/10.5220/0010148601090116 SP - 109 EP - 116 PB - SciTePress CY - [Erscheinungsort nicht ermittelbar] ER - TY - CHAP A1 - Lederer, Markus A1 - Höhne, Chris A1 - Stehle, Fee A1 - Hickmann, Thomas A1 - Fuhr, Harald ED - Wurzel, Rüdiger K. W. ED - Andersen, Mikael Skou ED - Tobin, Paul T1 - Multilevel climate governance in Brazil and Indonesia BT - domestic pioneership and leadership in the Global South T2 - Climate governance across the globe : Pioneers, leaders and followers N2 - Focusing on forest policy and urban climate politics in Brazil and Indonesia, the primary objective of this chapter is to identify domestic pioneers and leaders who, compared to other sectors, governmental levels or jurisdictions within the same nation-state, move ‘ahead of the troops’ (Liefferink and Wurzel, 2017: 2-3). The chapter focuses especially on the role of multilevel governance in bringing about pioneership and leadership and on the different types of that have emerged. It also explores whether and, if so, to what extent domestic pioneers and leaders attract followers and whether there are signs of sustained domestic leadership. The chapter identifies the actors that constitute pioneers and leaders and assesses the processes which lead to their emergence. The chapter authors take up Wurzel et al.’s (2019) call to open up the black box of the nation-state. But instead of stressing the role of non-state actors, the chapter authors focus on vertical interactions among different governmental levels within nation states. The main argument put forward is that international and transnational processes, incentives, and ideas often trigger the development of domestic pioneership and leadership. Such processes, however, cannot be understood properly if domestic politics and dynamics across governmental levels within the nation-state are not taken into account. Y1 - 2020 SN - 978-1-003-01424-9 SN - 978-0-367-65047-6 SN - 978-0-367-43436-6 U6 - https://doi.org/10.4324/9781003014249 SP - 101 EP - 119 PB - Routledge CY - Abingdon, Oxon ; New York, NY ER - TY - CHAP A1 - Kaya, Gizem A1 - Kopshteyn, Georgy ED - Kubbe, Ina ED - Varraich, Aiysha T1 - Dispersing the fog BT - a philosophical analysis of institutional corruption applied to the MENA region T2 - Corruption and informal practices in the Middle East and North Africa N2 - Countries in the Middle East generally fare poorly in Transparency International’s Corruption Perceptions Index. One of the biggest challenges for the anti-corruption-regime in the Middle East are the many forms of corruption that are not being recognised as such on the local level, if assessed against a culturally relativistic benchmark. Our paper seeks to establish a unifying ground by providing a functional analysis of corruption which is both, normatively guiding and culturally sensitive. We demarcate our work as follows: (1) our reference point will be the phenomenon of institutional corruption, whereas (2) our working definition of corruption will conceive of corruption as a violation of role-specific norms that is motivated by the role-occupier’s private motives. In an attempt to offer a comprehensive approach, corruption will be viewed on two differing levels. On the external level, we will begin with an investigation of features within a norm-order that typically instantiate corruption. We will argue that corruption is externally conditioned by an authority’s inability to enforce and (re)establish the norms of conduct that ought to be action-guiding in office. This changes the expectation-structure within a norm-order and erodes public trust in the authorities, giving rise to willing perpetrators. Complementing this, the internal level of our framework will emphasize the motivational deficits of corrupt acts. It will be argued that this deficit can typically be found in societies that lack civic virtues. This, we suspect, is the functional reason why corrupt societies have such a hard time to overcome the problem: they lack both features and are, as a consequence, caught in a vicious circle as they struggle to strengthen civil society and consolidate institutional structures – whereas corruption increasingly disappears from the radar as it becomes accepted reality. Y1 - 2020 SN - 978-0-367-82285-9 SN - 978-0-367-42226-4 U6 - https://doi.org/10.4324/9780367822859-2 SP - 23 EP - 42 PB - Routledge CY - London ER - TY - CHAP A1 - Weiß, Norman A1 - Zimmermann, Andreas ED - Zimmermann, Andreas ED - Weiß, Norman T1 - Remarks on the relationship between international human rights law and international humanitarian law T2 - Human rights and international humanitarian law : challenges ahead N2 - Back in 1949, and thus only one year after the 1948 Universal Declaration of Human Rights, the four Geneva Conventions were adopted, providing a strong signal for a new world order created after 1945 with the United Nations at their centre and combining as their goals both the maintenance of peace and security and the protection of human rights, but also recognising, realistically, that succeeding generations had so far not yet been saved from the scourge of war. Hence, the continued need for rules governing, and limiting, the means and methods of warfare once an armed conflict has erupted. At the same time, the international community has unfortunately not been able so far to fully safeguard individual human rights, its efforts to that effect and the continuous development of international human rights law over the years notwithstanding. Y1 - 2022 SN - 978-1-83910-826-6 SN - 978-1-83910-827-3 U6 - https://doi.org/10.4337/9781839108273.00006 SP - 1 EP - 10 PB - Edward Elgar Publishing CY - Cheltenham ER - TY - CHAP A1 - Zimmermann, Andreas ED - Ambos, Kai T1 - Article 124 Transitional provision T2 - Rome statute of the International Criminal Court Y1 - 2022 SN - 978-3-406-77926-8 SN - 978-3-406-74384-9 SN - 978-1-5099-4405-7 SN - 978-3-8487-7648-1 SP - 2905 EP - 2914 PB - Beck CY - München ET - Fourth ER - TY - CHAP A1 - Zimmermann, Andreas A1 - Freiburg-Braun, Elisa ED - Ambos, Kai T1 - Article 8bis Crime of aggression T2 - Rome statute of the International Criminal Court Y1 - 2022 SN - 978-3-406-77926-8 SN - 978-3-406-74384-9 SN - 978-1-5099-4405-7 SN - 978-3-8487-7648-1 U6 - https://doi.org/10.17104/9783406779268-686 SP - 686 EP - 726 PB - Beck CY - München ET - Fourth ER - TY - CHAP A1 - Zimmermann, Andreas A1 - Freiburg-Braun, Elisa ED - Ambos, Kai T1 - Article 15ter Exercise of jurisdiction over the crime of aggression (Security Council referral) T2 - Rome statute of the International Criminal Court Y1 - 2022 SN - 978-3-406-77926-8 SN - 978-3-406-74384-9 SN - 978-1-5099-4405-7 SN - 978-3-8487-7648-1 U6 - https://doi.org/10.17104/9783406779268-927 SP - 927 EP - 932 PB - Beck CY - München ET - Fourth ER - TY - CHAP A1 - Zimmermann, Andreas ED - Ambos, Kai T1 - Article 5 Crimes within the jurisdiction of the Court T2 - Rome statute of the International Criminal Court Y1 - 2022 SN - 978-3-406-74384-9 SN - 978-3-406-77926-8 SN - 978-1-5099-4405-7 SP - 107 EP - 116 PB - Beck CY - München ET - Fourth ER - TY - CHAP A1 - Zimmermann, Andreas ED - Ambos, Kai T1 - Article 15bis. Exercise of jurisdiction over the crime of aggression (State referral, proprio motu) T2 - Rome statute of the International Criminal Court Y1 - 2022 SN - 978-3-406-77926-8 SN - 978-3-406-74384-9 SN - 978-1-5099-4405-7 SN - 978-3-8487-7648-1 U6 - https://doi.org/10.17104/9783406779268-899 SP - 899 EP - 926 PB - Beck CY - München ET - Fourth ER -