TY - JOUR A1 - Dehnert, Maik A1 - Schumann, Josephine T1 - Uncovering the digitalization impact on consumer decision-making for checking accounts in banking JF - Electronic markets N2 - Checking account providers must understand the importance of digital and non-digital service attributes across different customer segments to achieve a product-market fit in digitalization. In particular, various latent personal characteristics influence customer choices in digital banking. However, there is only limited research on banking customer behavior beyond the technology acceptance model, and none that explores customer preferences for checking accounts experimentally. Against this background, we present the results of a discrete choice experiment on customer preferences towards checking accounts in Germany. The outcome of the paper is a detailed quantitative assessment of the relationships between checking account service attributes and a set of latent influencing factors on choice. While customer service experience, the scope of services, and professional expertise are identified as re-occurring critical aspects for customers when choosing their banking service provider, the type of provider and digital product innovation showed little impact on customer choice overall. In multigroup analyses, we reveal the moderating impact of influencing factors on the preference of checking account service attributes. Additional segmentation analyses point to six customer segments from which four still prefer a traditional operating model. The largest segment of traditional product-innovative customers prefers digitalized, i.e., data-driven checking accounts in a mixed-mode with human customer advisory and on-site branch services from a traditional bank. At the other end of the spectrum, a small innovative Fintech customer segment, influenced by non-pragmatism and social norms, prefers a purely digital operating model with data-driven applications in banking. KW - digitalization KW - banking KW - checking account KW - consumer behavior KW - digital transformation KW - fintech Y1 - 2022 U6 - https://doi.org/10.1007/s12525-022-00524-4 SN - 1019-6781 SN - 1422-8890 VL - 32 IS - 3 SP - 1503 EP - 1528 PB - Springer CY - Berlin ER - TY - JOUR A1 - Baumgart, Lene A1 - Boos, Pauline A1 - Braunsmann, Katharina T1 - A circulatory loop BT - the reciprocal relationship of organizations, digitalization, and gender JF - Social inclusion N2 - In the digitalization debate, gender biases in digital technologies play a significant role because of their potential for social exclusion and inequality. It is therefore remarkable that organizations as drivers of digitalization and as places for social integration have been widely overlooked so far. Simultaneously, gender biases and digitalization have structurally immanent connections to organizations. Therefore, a look at the reciprocal relationship between organizations, digitalization, and gender is needed. The article provides answers to the question of whether and how organizations (re)produce, reinforce, or diminish gender‐specific inequalities during their digital transformations. On the one hand, gender inequalities emerge when organizations use post‐bureaucratic concepts through digitalization. On the other hand, gender inequalities are reproduced when organizations either program or implement digital technologies and fail to establish control structures that prevent gender biases. This article shows that digitalization can act as a catalyst for inequality‐producing mechanisms, but also has the potential to mitigate inequalities. We argue that organizations must be considered when discussing the potential of exclusion through digitalization. KW - digitalization KW - gender bias KW - gender inequalities KW - organizations Y1 - 2023 U6 - https://doi.org/10.17645/si.v11i4.7056 SN - 2183-2803 VL - 11 IS - 4 SP - 160 EP - 171 PB - Cogitatio Press CY - Lisbon ER - TY - RPRT A1 - Gagrčin, Emilija A1 - Schaetz, Nadja A1 - Rakowski, Niklas A1 - Toth, Roland A1 - Renz, André A1 - Vladova, Gergana A1 - Emmer, Martin T1 - We and AI BT - living in a datafied world : experiences & attitudes of young Europeans KW - sociology & anthropology KW - technology (applied sciences) KW - sociology of science KW - sociology of technology KW - research on science and technology KW - technology assessment KW - artificial intelligence KW - digitalization KW - educational technology KW - decision making KW - data security KW - monitoring KW - data protection KW - automation KW - Europe KW - attitude KW - young adult KW - technological change KW - new technology Y1 - 2021 U6 - https://doi.org/10.34669/wi/1 PB - Weizenbaum Institute for the Networked Society - the German Internet CY - Berlin ER - TY - CHAP A1 - Vladova, Gergana A1 - Rüdian, Sylvio Leo T1 - From learners to educators BT - development of online courses by students for students T2 - The future of education N2 - The rapid growth of technology and its evolving potential to support the transformation of teaching and learning in post-secondary institutions is a major challenge to the basic understanding of both the university and the communities it serves. In higher education, the standard forms of learning and teaching are increasingly being challenged and a more comprehensive process of differentiation is taking place. Student-centered teaching methods are becoming increasingly important in course design and the role of the lecturer is changing from the knowledge mediator to moderator and learning companion. However, this is accelerating the need for strategically planned faculty support and a reassessment of the role of teaching and learning. Even though the benefits of experience-based learning approaches for the development of life skills are well known, most knowledge transfer is still realized through lectures in higher education. Teachers have the goal to design the curriculum, new assignments, and share insights into evolving pedagogy. Student engagement could be the most important factor in the learning success of university students, regardless of the university program or teaching format. Against this background, this article presents the development, application, and initial findings of an innovative learning concept. In this concept, students are allowed to deal with a scientific topic, but instead of a presentation and a written elaboration, their examination consists of developing an online course in terms of content, didactics, and concept to implement it in a learning environment, which is state of the art. The online courses include both self-created teaching material and interactive tasks. The courses are created to be available to other students as learning material after a review process and are thus incorporated into the curriculum. KW - future curriculum KW - digitalization KW - online courses KW - COVID-19 Y1 - 2020 UR - https://conference.pixel-online.net/files/foe/ed0010/FP/6824-CUD4792-FP-FOE10.pdf SN - 978-88-85813-87-8 U6 - https://doi.org/10.26352/E618_2384-9509 SN - 2420-9732 VL - 10 PB - Pixel CY - Florenz ER - TY - CHAP A1 - Kuhlmann, Sabine A1 - Marienfeldt, Justine ED - Teles, Filipe T1 - Comparing local government systems and reforms in Europe BT - from new public management to digital era governance? T2 - Handbook on local and regional governance N2 - The study of subnational and local government systems and reforms has become an increasingly salient topic in comparative public administration. In many European countries, policy implementation, the execution of public tasks and the delivery of services to citizens are largely carried out by local governments, which, at the same time, have been subjected to multiple reforms and sometimes comprehensive institutional re-organizations. This chapter discusses analytical key concepts and outcomes of the comparative study of local governments and local government reforms. It outlines frameworks and analytical tools to capture the variety of institutional settings and developments at the local level of government. It provides an introduction into crucial comparative dimensions, such as functional, territorial and political profiles of local governments, and analyses current reform approaches and outcomes based on recent empirical findings. Finally, the chapter addresses salient issues to be taken up in future comparative studies about local government. KW - comparative public administration KW - local government systems KW - digitalization KW - territorial reforms KW - decentralization KW - (post) new public management Y1 - 2023 SN - 978-1-80037-119-4 SN - 978-1-80037-120-0 U6 - https://doi.org/10.4337/9781800371200.00033 SP - 313 EP - 329 PB - Edward Elgar Publishing CY - Cheltenham, UK ER - TY - CHAP A1 - Kuhlmann, Sabine ED - Goldfinch, Shaun F. T1 - From Weberian bureaucracy to digital government? BT - trajectories of administrative reform in Germany T2 - Handbook of public administration reform N2 - Over the past decades, the traditional profile of the German administrative system has significantly been reshaped and remoulded through reforms and transformations. Manifold modernization efforts have been undertaken to adjust administrative structures and procedures to increasing challenges and pressures. In this chapter, the attempt is made to outline major institutional reform paths in Germany from Weberian bureaucracy to most recent reforms towards a digital transformation of public administration. We will show to what extent the German administrative system has moved away from the classical Weberian bureaucracy to a hybrid system where elements of the ‘old’ model and new reform paradigms such as the NPM and digital government are hybridized, labelled the Neo Weberian State. The question will be addressed as to what extent this shift has taken shape and which hurdles and path-dependencies can be identified to explain partial persistence and continuity over time. KW - neo weberian state KW - digitalization KW - new public management KW - territorial reforms KW - intergovernmental reforms KW - Germany Y1 - 2023 SN - 978-1-80037-674-8 SN - 978-1-80037-673-1 U6 - https://doi.org/10.4337/9781800376748.00016 SP - 207 EP - 226 PB - Edward Elgar Publishing CY - Cheltenham, UK ER - TY - JOUR A1 - Bertschek, Irene A1 - Block, Joern A1 - Kritikos, Alexander A1 - Stiel, Caroline T1 - German financial state aid during Covid-19 pandemic BT - higher impact among digitalized self-employed JF - Entrepreneurship & regional development N2 - In response to strong revenue and income losses facing a large share of self-employed individuals during the COVID-19 pandemic, the German federal government introduced a €50bn emergency-aid program. Based on real-time online-survey data comprising more than 20,000 observations, we analyze the impact of this program on the confidence to survive the crisis. We investigate how the digitalization level of self-employed individuals influences the program’s effectiveness. Employing propensity score matching, we find that the emergency-aid program had only moderately positive effects on the confidence of self-employed to survive the crisis. However, self-employed whose businesses were highly digitalized, benefitted much more from the state aid than those whose businesses were less digitalized. This only holds true for those self-employed, who started the digitalization processes already before the crisis. Taking a regional perspective, we find suggestive evidence that the quality of the regional broadband infrastructure matters in the sense that it increases the effectiveness of the emergency-aid program. Our findings show the interplay between governmental support programs, the digitalization levels of entrepreneurs, and the regional digital infrastructure. The study helps public policy to improve the impact of crisis-related policy instruments, ultimately increasing the resilience of small firms in times of crises. KW - self-employment KW - emergency-aid KW - treatment effects KW - COVID-19 KW - entrepreneurship KW - digitalization KW - resilience Y1 - 2023 U6 - https://doi.org/10.1080/08985626.2023.2196267 SN - 0898-5626 SN - 1464-5114 VL - 36 IS - 1-2 SP - 76 EP - 97 PB - Taylor & Francis CY - London ER - TY - JOUR A1 - Schulz, Anne A1 - Eder, Amelie A1 - Tiberius, Victor A1 - Solorio, Samantha Casas A1 - Fabro, Manuela A1 - Brehmer, Nataliia T1 - The digitalization of motion picture production and its value chain implications JF - Journalism and media N2 - Technological change and development have been ongoing in the motion picture industry since its beginnings some 125 years ago. What further advancements of digitalization can be expected over the next decade and what are its implications for the industry’s value chain? To answer this question, we conducted an international two-stage Delphi study. The results suggested a more frequent use of smartphones as cameras, the emergence of full digital film sets and digital star avatars, as well as advancements in VR-based and interactive movies. The findings imply challenges for traditional players in the motion picture value chain. Production technology becomes both simpler and more complex, leading to the threat of new entrants. KW - cinema KW - Delphi study KW - digitalization KW - film KW - movie KW - motion picture KW - technological forecasting Y1 - 2021 U6 - https://doi.org/10.3390/journalmedia2030024 SN - 2673-5172 VL - 2 IS - 3 SP - 397 EP - 416 PB - MPDI CY - Basel ER - TY - CHAP A1 - Siegel, John A1 - Proeller, Isabella ED - Schedler, Kuno T1 - Strategic management in public administration T2 - Elgar encyclopedia of public management N2 - Strategic management is the deliberate engagement of an administration with the challenges of fulfilling its mission and ensuring and improving its ability to act by clarifying measures of success, an understanding of how to influence patterns of action, and organiza-tional learning. In this respect, it is not just about planning, but about an understanding of the emerging strategies of the administration in fulfilling its tasks and the use of opportunities for performance improvement, taking into account stakeholder expectations, resource base and organizational capabilities. KW - strategy KW - performance KW - leadership KW - change KW - digitalization Y1 - 2022 SN - 978-1-80037-548-2 SN - 978-1-80037-549-9 U6 - https://doi.org/10.4337/9781800375499.strategic SP - 302 EP - 306 PB - Edward Elgar Publishing CY - Cheltenham ER - TY - JOUR A1 - Beier, Grischa A1 - Ullrich, André A1 - Niehoff, Silke A1 - Reißig, Malte A1 - Habich, Matthias T1 - Industry 4.0 BT - how it is defined from a sociotechnical perspective and how much sustainability it includes - a literature review JF - Journal of cleaner production N2 - Industry 4.0 has had a strong influence on the debate on the digitalization of industrial processes, despite being criticized for lacking a proper definition. However, Industry 4.0 might offer a huge chance to align the goals of a sustainable development with the ongoing digital transformation in industrial development. The main contribution of this paper is therefore twofold. We provide a de-facto definition of the concept "Industry 4.0" from a sociotechnical perspective based on its most often cited key features, as well as a thorough review of how far the concept of sustainability is incorporated in it. KW - sustainability KW - digitalization KW - manufacturing KW - Industry 4.0 KW - definition KW - sociotechnical approach Y1 - 2020 U6 - https://doi.org/10.1016/j.jclepro.2020.120856 SN - 0959-6526 SN - 1879-1786 VL - 259 PB - Elsevier Science CY - Amsterdam ER - TY - JOUR A1 - Fleischer, Julia A1 - Carstens, Nora T1 - Policy labs as arenas for boundary spanning BT - inside the digital transformation in Germany JF - Public Management Review N2 - The recently adopted German Online Access Act triggered the creation of digitalization labs for designing digital services, bringing together federal, state, and local authorities; end-users; and private-sector actors. These labs provide opportunities for boundary spanning due to organizational field and lab features. Our comparative case studies on three digitalization labs show variations in boundary spanning and reveal lab members de-coupling from their parent organizations to a varying extent. We have concluded labs offer boundary spanning that supports safeguarding the legitimacy of innovative policy designs but also raise concerns over public accountability. KW - boundary spanning KW - collaboration KW - digitalization KW - inter-governmental relations Y1 - 2021 U6 - https://doi.org/10.1080/14719037.2021.1893803 SN - 1470-1065 SN - 1461-667X VL - 24 IS - 8 SP - 1208 EP - 1225 PB - Routledge CY - London ER -