TY  - JOUR
A1  - Pousttchi, Key
A1  - Dehnert, Maik
T1  - Exploring the digitalization impact on consumer decision-making in retail banking
JF  - Electronic Markets
N2  - Retail banking has undergone a massive transformation in the last few years. A major aspect is changing consumer behavior. The aim of the paper is to better understand retail banking consumers regarding the impact of digitalization. Consequently, we acquired online consumer review data from Germany, the UK and US. We analyzed the data using coding techniques of grounded theory, supported by interdisciplinary literature to identify and categorize the relevant influence factors. The outcome of the paper is an integrated model of consumer decision-making in today’s retail banking along with four detailed partial models of the respective decision stages.
KW  - Digitalization
KW  - Retail banking
KW  - Consumer behavior
KW  - Decision
KW  - Choice
KW  - FinTech
Y1  - 2018
U6  - https://doi.org/10.1007/s12525-017-0283-0
SN  - 1019-6781
SN  - 1422-8890
VL  - 28
IS  - 3
SP  - 265
EP  - 286
PB  - Springer
CY  - Heidelberg
ER  - 
TY  - JOUR
A1  - Klatt, Stefanie
A1  - Noel, Benjamin
A1  - Musculus, Lisa
A1  - Werner, Karsten
A1  - Laborde, Sylvain
A1  - Lopes, Mariana Calabria
A1  - Greco, Pablo J.
A1  - Memmert, Daniel
A1  - Raab, Markus
T1  - Creative and Intuitive Decision-Making Processes: A Comparison of Brazilian and German Soccer Coaches and Players
JF  - Research Quarterly for Exercise and Sport
N2  - Purpose: The concepts of creativity and intuition have been well studied in isolation, but less is known about their distinctive contributions to option generation in decision making. Method: We examined the relation between creative and intuitive decision making in two studies-one involving coaches and one involving soccer players-using video footage of real soccer matches. Additionally, we analyzed whether this relation is culture generic or culture specific by conducting matched cross-cultural studies in a European and a South American country. Results: In Study 1, results indicate a conceptual overlap of creativity and intuition for Brazilian and German soccer coaches. Furthermore, coaches did not differ in their evaluation of creative and intuitive actions of players of both cultures. In Study 2, we found that for both subsamples the total number of generated options was positively correlated with the quality of the first and the final option and that the quality of players' first (intuitive) option was higher than that of options generated later. Moreover, results indicate a positive correlation between a player's creativity score and the quality of the first generated option for the whole sample. Conclusion: Overall, our findings provide meaningful information regarding athletes' and coaches' option-generation processes in decision making in complex team sports.
KW  - Choice
KW  - cognitive process
KW  - evaluation
KW  - soccer
Y1  - 2019
U6  - https://doi.org/10.1080/02701367.2019.1642994
SN  - 0270-1367
SN  - 2168-3824
VL  - 90
IS  - 4
SP  - 651
EP  - 665
PB  - Routledge, Taylor & Francis Group
CY  - Abingdon
ER  -