TY - JOUR A1 - Grum, Marcus A1 - Gronau, Norbert T1 - The impact of knowledge characteristics on process performance BT - experimenting with the conversion perspective on knowledge transfer velocity JF - Business process management journal N2 - Purpose With shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research on the effects of knowledge transfer velocity at the individual level by considering the effect of complexity, stickiness, competencies, and further demographic factors on knowledge-intensive business processes at the conversion-specific levels. Design/methodology/approach We empirically assess the impact of situation-dependent knowledge transfer velocities on time consumption in teams and individuals. Further, we issue the demographic effect on this relationship. We study a sample of 178 experiments of project teams and individuals applying ordinary least squares (OLS) for regression analysis-based modeling. Findings The authors find that time consumed at knowledge transfers is negatively associated with the complexity of tasks. Moreover, competence among team members has a complementary effect on this relationship and stickiness retards knowledge transfers. Thus, while demographic factors urgently need to be considered for effective and speedy knowledge transfers, these influencing factors should be addressed on a conversion-specific basis so that some tasks are realized in teams best while others are not. Guidelines and interventions are derived to identify best task realization variants, so that process performance is improved by a new kind of process improvement method. Research limitations/implications This study establishes empirically the importance of conversion-specific influence factors and demographic factors as drivers of high knowledge transfer velocities in teams and among individuals. The contribution connects the field of knowledge management to important streams in the wider business literature: process improvement, management of knowledge resources, design of information systems, etc. Whereas the model is highly bound to the experiment tasks, it has high explanatory power and high generalizability to other contexts. Practical implications Team managers should take care to allow the optimal knowledge transfer situation within the team. This is particularly important when knowledge sharing is central, e.g. in product development and consulting processes. If this is not possible, interventions should be applied to the individual knowledge transfer situation to improve knowledge transfers among team members. Social implications Faster and more effective knowledge transfers improve the performance of both commercial and non-commercial organizations. As nowadays, the individual is faced with time pressure to finalize tasks, the deliberated increase of knowledge transfer velocity is a core capability to realize this goal. Quantitative knowledge transfer models result in more reliable predictions about the duration of knowledge transfers. These allow the target-oriented modification of knowledge transfer situations so that processes speed up, private firms are more competitive and public services are faster to citizens. Originality/value Time consumption is an increasingly relevant factor in contemporary business but so far not been explored in experiments at all. This study extends current knowledge by considering quantitative effects on knowledge velocity and improved knowledge transfers. KW - knowledge transfer KW - time consumption KW - knowledge transfer velocity KW - knowledge KW - experimentation KW - process improvement KW - process simulation KW - process design Y1 - 2024 U6 - https://doi.org/10.1108/BPMJ-10-2023-0853 SN - 1463-7154 VL - 30 IS - 4 SP - 1088 EP - 1110 PB - Emerald CY - Bingley ER - TY - JOUR A1 - Marienfeldt, Justine A1 - Kühler, Jakob A1 - Kuhlmann, Sabine A1 - Proeller, Isabella T1 - Kommunale Verwaltungsdigitalisierung im föderalen Kontext T1 - Local government digitalization in a federal context BT - ein europäischer Ländervergleich BT - a European country comparison JF - der moderne staat – Zeitschrift für Public Policy, Recht und Management N2 - Dieser Beitrag vergleicht die kommunale Verwaltungsdigitalisierung in Deutschland, Österreich und der Schweiz (DACH-Länder) als Vertreter der kontinentaleuropäisch-föderalen Verwaltungstradition bei zugleich unterschiedlichen Digitalisierungsansätzen und -fortschritten. Basierend auf Interviews mit 22 Expert*innen und Beobachtungen in je einer Kommune pro Land sowie Dokumenten-, Literatur- und Sekundärdatenanalysen untersucht die Studie, wie Verwaltungsdigitalisierung im Mehrebenensystem organisiert ist und welche Rolle dabei das Verwaltungsprofil spielt sowie welche Innovationsschwerpunkte die Kommunen im Hinblick auf die Leistungserbringung und die internen Prozesse setzen. Die Ergebnisse zeigen, dass der hohe Grad lokaler Autonomie den Kommunen ermöglicht, eigene Akzente in der Verwaltungsdigitalisierung zu setzen. Zugleich wirken die stark verflochtenen komplexen Entscheidungsstrukturen und hohen Koordinationsbedarfe in verwaltungsföderalen Systemen, die in Deutschland am stärksten, in Österreich etwas schwächer und in der Schweiz am geringsten ausgeprägt sind, als Digitalisierungshemmnisse. Ferner weisen die Befunde auf eine unitarisierende Wirkung der Verwaltungsdigitalisierung als Reformbereich hin. Insgesamt trägt die Studie zu einem besseren Verständnis dafür bei, welche Problematik die Verwaltungsdigitalisierung für föderal-dezentrale Verwaltungsmodelle mit sich bringt. N2 - This article compares the digitalization of local government in Germany, Austria and Switzerland (DACH countries) as representatives of the continental European federal administrative tradition, but with different approaches to and progress in digitalization. Based on interviews with 22 experts and observations in one municipality per country as well as document, literature and secondary data analyses, the study examines how administrative digitalization is organized in the multi-level system and what role the administrative profile plays in this, as well as what innovation priorities the municipalities set with regard to service provision and internal processes. The results show that the high degree of local autonomy enables the municipalities to set their own innovation priorities. Simultaneously, the highly intertwined complex decision-making structures and need for coordination in federal administrative systems, which are most pronounced in Germany, somewhat weaker in Austria and least pronounced in Switzerland, act as barriers to digitalization. Furthermore, the findings point to a unitarizing effect of administrative digitalization as an area of reform. Overall, the study contributes to a better understanding of the problems that administrative digitalization poses for federal-decentralized administrative systems. KW - digitalization KW - administrative reform KW - local government KW - DACH countries KW - comparative case study KW - Digitalisierung KW - Verwaltungsreform KW - Kommunen KW - DACH-Länder KW - Vergleich Y1 - 2024 UR - https://www.wiso-net.de/document/DMS__98bb1422067fd8d5bd11f47f8f2651fab936d2ce U6 - https://doi.org/10.3224/dms.v17i1.03 SN - 1865-7192 SN - 2196-1395 VL - 17 IS - 1 SP - 35 EP - 59 PB - Verlag Barbara Budrich CY - Leverkusen-Opladen ER - TY - JOUR A1 - Kühler, Jakob A1 - Drathschmidt, Nicolas A1 - Großmann, Daniela T1 - ‘Modern talking’ BT - narratives of agile by German public sector employees JF - Information polity N2 - Despite growing interest, we lack a clear understanding of how the arguably ambiguous phenomenon of agile is perceived in government practice. This study aims to alleviate this puzzle by investigating how managers and employees in German public sector organisations make sense of agile as a spreading management fashion in the form of narratives. This is important because narratives function as innovation carriers that ultimately influence the manifestations of the concept in organisations. Based on a multi-case study of 31 interviews and 24 responses to a qualitative online survey conducted in 2021 and 2022, we provide insights into what public sector managers, employees and consultants understand (and, more importantly, do not understand) as agile and how they weave it into their existing reality of bureaucratic organisations. We uncover three meta-narratives of agile government, which we label ‘renew’, ‘complement’ and ‘integrate’. In particular, the meta-narratives differ in their positioning of how agile interacts with the characteristics of bureaucratic organisations. Importantly, we also show that agile as a management fad serves as a projection surface for what actors want from a modern and digital organisation. Thus, the vocabulary of agile government within the narratives is inherently linked to other diffusing phenomena such as new work or digitalisation. KW - agile government KW - agility KW - narratives KW - public administration KW - public sector organizations KW - fashion KW - digital transformation KW - interpretative research Y1 - 2024 U6 - https://doi.org/10.3233/IP-230059 SN - 1570-1255 SN - 1875-8754 VL - 29 IS - 2 SP - 199 EP - 216 PB - IOS Press CY - Amsterdam ER - TY - JOUR A1 - Roling, Wiebke M. A1 - Grum, Marcus A1 - Gronau, Norbert A1 - Kluge, Annette T1 - The roots of errors in adaptive performance BT - clustering behavioral patterns after the introduction of a change JF - Journal of workplace learning N2 - Purpose The purpose of this study was to investigate work-related adaptive performance from a longitudinal process perspective. This paper clustered specific behavioral patterns following the introduction of a change and related them to retentivity as an individual cognitive ability. In addition, this paper investigated whether the occurrence of adaptation errors varied depending on the type of change content. Design/methodology/approach Data from 35 participants collected in the simulated manufacturing environment of a Research and Application Center Industry 4.0 (RACI) were analyzed. The participants were required to learn and train a manufacturing process in the RACI and through an online training program. At a second measurement point in the RACI, specific manufacturing steps were subject to change and participants had to adapt their task execution. Adaptive performance was evaluated by counting the adaptation errors. Findings The participants showed one of the following behavioral patterns: (1) no adaptation errors, (2) few adaptation errors, (3) repeated adaptation errors regarding the same actions, or (4) many adaptation errors distributed over many different actions. The latter ones had a very low retentivity compared to the other groups. Most of the adaptation errors were made when new actions were added to the manufacturing process. Originality/value Our study adds empirical research on adaptive performance and its underlying processes. It contributes to a detailed understanding of different behaviors in change situations and derives implications for organizational change management. KW - adaptive performance KW - behavioral patterns KW - change KW - process perspective KW - quantitative KW - retentivity KW - rype of change content Y1 - 2024 U6 - https://doi.org/10.1108/JWL-10-2023-0168 SN - 1366-5626 VL - 36 IS - 4 SP - 267 EP - 281 PB - Emerald CY - Bradford ER - TY - THES A1 - Adam, Jan P. T1 - Top-Management-Support und die Digitalisierung von Verwaltungsleistungen T1 - Top management support and the digitalization of administrative services BT - Analyse zu den Effekten begrenzter Rationalität auf die Umsetzung von OZG-Leistungen und die Rolle des Verwaltungsmanagements BT - an analysis of the effects of bounded rationality on the implementation of OZG services and the role of administrative management N2 - Digitalization is a key component of current administrative reforms. Despite its high importance and long-standing efforts, the balance of administrative digitalization in Germany remains ambivalent. This study investigates the influencing factors on the implementation of digitalization projects in public administration, with a special focus on the role of top management support. This study focuses on three successful digitalization projects from the German Online Access Act (OZG) and analyzes, using problem-centered expert interviews, the influencing factors on the implementation of OZG projects and the role of management in this process. The analysis is theoretically grounded and based on the approach of bounded rationality and the economic theory of bureaucracy. The results suggest that the identified influencing factors affect the reusability and maturity level of administrative services differently and can be interpreted as consequences of bounded rationality in the human problem-solving process. Managers influence the bounded rationality of operational actors by implementing appropriate strategies in the support of their implementation tasks. This includes providing resources, contributing their expertise, making information accessible, changing decision-making pathways, and contributing to conflict resolution. The study provides valuable insights into actual management practices and derives recommendations for the implementation of public digitalization projects and the management of public administrations. This study makes an important contribution to understanding the influence of management in digitalization. It also underscores the need for further research in this area to better understand the practices and challenges of administrative digitalization and to effectively address them. N2 - Die Digitalisierung ist ein wesentlicher Bestandteil aktueller Verwaltungsreformen. Trotz der hohen Bedeutung und langjähriger Bemühungen bleibt die Bilanz der Verwaltungsdigitalisierung in Deutschland ambivalent. Diese Studie konzentriert sich auf drei erfolgreiche Digitalisierungsvorhaben aus dem Onlinezugangsgesetz (OZG) und analysiert mittels problemzentrierter Expertenbefragung Einflussfaktoren auf die Umsetzung von OZG-Vorhaben und den Einfluss des Managements in diesem Prozess. Die Analyse erfolgt theoriegeleitet basierend auf dem Ansatz der begrenzten Rationalität und der ökonomischen Theorie der Bürokratie. Die Ergebnisse zeigen, dass anzunehmen ist, dass die identifizierten Einflussfaktoren unterschiedlich auf Nachnutzbarkeit und Reifegrad von Verwaltungsleistungen wirken und als Folgen begrenzter Rationalität im menschlichen Problemlösungsprozess interpretiert werden können. Managerinnen unterstützen die operativen Akteure bei der Umsetzung, indem sie deren begrenzte Rationalität mit geeigneten Strategien adressieren. Dazu können sie Ressourcen bereitstellen, mit ihrer Expertise unterstützen, Informationen zugänglich machen, Entscheidungswege verändern sowie zur Konfliktlösung beitragen. Die Studie bietet wertvolle Einblicke in die tatsächliche Managementpraxis und leitet daraus Empfehlungen für die Umsetzung öffentlicher Digitalisierungsvorhaben sowie für die Steuerung öffentlicher Verwaltungen ab. Diese Studie liefert einen wichtigen Beitrag zum Verständnis des Einflusses des Managements in der Verwaltungsdigitalisierung. Die Studie unterstreicht außerdem die Notwendigkeit weiterer Forschung in diesem Bereich, um die Praktiken und Herausforderungen der Verwaltungsdigitalisierung besser zu verstehen und effektiv zu adressieren. KW - Verwaltungsdigitalisierung KW - Top-Management-Support KW - öffentliche Verwaltung KW - E-Government KW - begrenzte Rationalität KW - Digitalisierung KW - OZG-Umsetzung KW - Verwaltungsreformen KW - administrative digitalization KW - top management support KW - public administration KW - eGovernment KW - digitalization projects KW - bounded rationality KW - OZG implementation KW - management practices Y1 - 2024 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-647132 ER - TY - JOUR A1 - Brennecke, Julia T1 - Media Review: entrepreneurship as networking JF - Organization studies Y1 - 2023 U6 - https://doi.org/10.1177/01708406231200710 SN - 0170-8406 SN - 1741-3044 SP - 1 EP - 4 PB - Sage CY - London ER - TY - CHAP A1 - Bindenagel Šehović, Annamarie ED - Govender, Kaymarlin ED - Poku, Nana K. T1 - Protecting the vulnerable BT - human and health security beyond citizenship, exploring the rationale and the possibilities for adolescents T2 - Preventing HIV among young people in Southern and Eastern Africa : Emerging evidence and intervention strategies. - (Routledge Studies in health in Africa ; Vol. 2) N2 - Contemporary pressures of climate change and migration are abetting the spread of (re)emerging infectious diseases (EIDs), including HIV, Ebola and tuberculosis (TB). While the fact remains that any person can become infected, those most affected are vulnerable populations. In Eastern and Southern Africa (ESA) these include marginalized groups such as people who sell sex, LGBTI and MSM, but more widely also adolescents. Adolescents and young adults represent a particularly vulnerable group, caught as they are on the cusp between child protections and adult citizenship claims, including to health and educational provisions and protections. Without, or with incomplete claims, members of marginalized and vulnerable communities are excluded from access to provisions and protections of health as part of human security, whether out of apathy, fear or jurisdiction or through (deliberate) neglect. The chapter proceeds through the framework of human security, which puts the security of individuals at the centre of its analysis. This stands in contrast to the 1990s securitization argument which framed HIV as a threat to state security. This chapter analyzes unique challenges of vulnerable adolescent populations as these relate to HIV prevention and treatment access. In doing so, it pays special heed to the “double vulnerability” of non-citizenship and compromised citizenship among this cohort. By invoking the human security paradigm, this chapter explores HIV interventions as they pertain to and aim to protect vulnerable populations beyond borders. Y1 - 2021 SN - 978-0-429-46281-8 SN - 978-0-429-87076-7 U6 - https://doi.org/10.4324/9780429462818 SP - 110 EP - 124 PB - Routledge/Taylor & Francis Group CY - London ; New York ER - TY - CHAP A1 - David, Natalie A. A1 - Coutinho, James A. A1 - Brennecke, Julia ED - Gerbasi, Alexandra ED - Emery, Cécile ED - Parker, Andrew T1 - Workplace friendships BT - antecedents, consequences, and new challenges for employees and organizations T2 - Understanding workplace relationships N2 - Workplace friendships, i.e., when work colleagues are also friends, are a widespread phenomenon in organizations which has attracted increasing research interest in recent decades. Numerous studies have investigated consequences of workplace friendships and found positive outcomes, such as increased employee job satisfaction or organizational performance, as well as negative outcomes, such as decreased knowledge-sharing between different friendship cliques. Other studies have examined what shapes workplace friendships, focusing on determinants such as personality or the spatial composition of organizations. Finally, an increasing number of studies focus on multiplex workplace friendships, where employees who are friends are also linked by a specific work-focused relationship. In this chapter, we first take stock of the literature on workplace friendships by providing an overview of their antecedents and consequences at the individual, the group, and the organizational level, and review the smaller body of research on multiplex workplace friendships. Second, we critically discuss practical implications of workplace friendships, focusing on their relevance to three current challenges for employees and organizations: the increase in virtual work, social inequalities in organizations, and the increased overlap of professional and private life. Finally, we provide recommendations for organizations on how to address these challenges and effectively manage workplace friendships. Y1 - 2023 SN - 978-3-031-16639-6 SN - 978-3-031-16640-2 U6 - https://doi.org/10.1007/978-3-031-16640-2_11 SP - 325 EP - 368 PB - Palgrave Macmillan CY - Cham ER - TY - JOUR A1 - Becker, Kirstin A1 - Gronewold, Ulfert A1 - Weiß, Katharina T1 - Using legitimacy strategies to secure organisational survival over time BT - the case of EFRAG JF - Accounting and business research N2 - In this paper, we study how the European Financial Reporting Advisory Group (EFRAG) used different legitimacy strategies between 2004 and 2021 to secure its organisational survival. Although EFRAG is now an established player within the regulatory space of corporate reporting, the organisation’s path towards this position was not straightforward. Based on 20 interviews with current and former members of EFRAG and archival documents, we investigate how EFRAG initially gained and maintained its legitimacy and how it responded to a legitimacy crisis arising in the aftermath of the 2008–2009 financial crisis. Based on prior research on organisational strategies for legitimising actions, we derive a framework for our analysis and show how EFRAG has adapted various legitimacy strategies over time. We further find that the use of legitimacy strategies is constrained by various systemic factors and show how EFRAG’s adaptations to its legitimacy strategies led to new tensions. Our findings contribute to the literature on private regulatory organisations’ legitimacy and the political economy of standard setting. KW - EFRAG KW - legitimacy KW - organisational survival KW - regulatory intermediary KW - IFRS Y1 - 2024 U6 - https://doi.org/10.1080/00014788.2024.2346533 SN - 0001-4788 SN - 2159-4260 SP - 1 EP - 31 PB - Routledge, Taylor & Francis Group CY - New York ER - TY - CHAP A1 - Mirbabaie, Milad A1 - Rieskamp, Jonas A1 - Hofeditz, Lennart A1 - Stieglitz, Stefan ED - Bui, Tung X. T1 - Breaking down barriers BT - how conversational agents facilitate open science and data sharing T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - Many researchers hesitate to provide full access to their datasets due to a lack of knowledge about research data management (RDM) tools and perceived fears, such as losing the value of one's own data. Existing tools and approaches often do not take into account these fears and missing knowledge. In this study, we examined how conversational agents (CAs) can provide a natural way of guidance through RDM processes and nudge researchers towards more data sharing. This work offers an online experiment in which researchers interacted with a CA on a self-developed RDM platform and a survey on participants’ data sharing behavior. Our findings indicate that the presence of a guiding and enlightening CA on an RDM platform has a constructive influence on both the intention to share data and the actual behavior of data sharing. Notably, individual factors do not appear to impede or hinder this effect. KW - open science practices in information systems research KW - conversational agents KW - data sharing KW - digital nudging KW - open science KW - research data management Y1 - 2024 UR - https://hdl.handle.net/10125/106457 SN - 978-0-99813-317-1 SP - 672 EP - 681 PB - Department of IT Management Shidler College of Business University of Hawaii CY - Honolulu, HI ER -