TY - THES A1 - Rogge-Solti, Andreas T1 - Probabilistic Estimation of Unobserved Process Events T1 - Probabilistische Abschätzung Unbeobachteter Prozessereignisse N2 - Organizations try to gain competitive advantages, and to increase customer satisfaction. To ensure the quality and efficiency of their business processes, they perform business process management. An important part of process management that happens on the daily operational level is process controlling. A prerequisite of controlling is process monitoring, i.e., keeping track of the performed activities in running process instances. Only by process monitoring can business analysts detect delays and react to deviations from the expected or guaranteed performance of a process instance. To enable monitoring, process events need to be collected from the process environment. When a business process is orchestrated by a process execution engine, monitoring is available for all orchestrated process activities. Many business processes, however, do not lend themselves to automatic orchestration, e.g., because of required freedom of action. This situation is often encountered in hospitals, where most business processes are manually enacted. Hence, in practice it is often inefficient or infeasible to document and monitor every process activity. Additionally, manual process execution and documentation is prone to errors, e.g., documentation of activities can be forgotten. Thus, organizations face the challenge of process events that occur, but are not observed by the monitoring environment. These unobserved process events can serve as basis for operational process decisions, even without exact knowledge of when they happened or when they will happen. An exemplary decision is whether to invest more resources to manage timely completion of a case, anticipating that the process end event will occur too late. This thesis offers means to reason about unobserved process events in a probabilistic way. We address decisive questions of process managers (e.g., "when will the case be finished?", or "when did we perform the activity that we forgot to document?") in this thesis. As main contribution, we introduce an advanced probabilistic model to business process management that is based on a stochastic variant of Petri nets. We present a holistic approach to use the model effectively along the business process lifecycle. Therefore, we provide techniques to discover such models from historical observations, to predict the termination time of processes, and to ensure quality by missing data management. We propose mechanisms to optimize configuration for monitoring and prediction, i.e., to offer guidance in selecting important activities to monitor. An implementation is provided as a proof of concept. For evaluation, we compare the accuracy of the approach with that of state-of-the-art approaches using real process data of a hospital. Additionally, we show its more general applicability in other domains by applying the approach on process data from logistics and finance. N2 - Unternehmen versuchen Wettbewerbsvorteile zu gewinnen und die Kundenzufriedenheit zu erhöhen. Um die Qualität und die Effizienz ihrer Prozesse zu gewährleisten, wenden Unternehmen Geschäftsprozessmanagement an. Hierbei spielt die Prozesskontrolle im täglichen Betrieb eine wichtige Rolle. Prozesskontrolle wird durch Prozessmonitoring ermöglicht, d.h. durch die Überwachung des Prozessfortschritts laufender Prozessinstanzen. So können Verzögerungen entdeckt und es kann entsprechend reagiert werden, um Prozesse wie erwartet und termingerecht beenden zu können. Um Prozessmonitoring zu ermöglichen, müssen prozessrelevante Ereignisse aus der Prozessumgebung gesammelt und ausgewertet werden. Sofern eine Prozessausführungsengine die Orchestrierung von Geschäftsprozessen übernimmt, kann jede Prozessaktivität überwacht werden. Aber viele Geschäftsprozesse eignen sich nicht für automatisierte Orchestrierung, da sie z.B. besonders viel Handlungsfreiheit erfordern. Dies ist in Krankenhäusern der Fall, in denen Geschäftsprozesse oft manuell durchgeführt werden. Daher ist es meist umständlich oder unmöglich, jeden Prozessfortschritt zu erfassen. Zudem ist händische Prozessausführung und -dokumentation fehleranfällig, so wird z.B. manchmal vergessen zu dokumentieren. Eine Herausforderung für Unternehmen ist, dass manche Prozessereignisse nicht im Prozessmonitoring erfasst werden. Solch unbeobachtete Prozessereignisse können jedoch als Entscheidungsgrundlage dienen, selbst wenn kein exaktes Wissen über den Zeitpunkt ihres Auftretens vorliegt. Zum Beispiel ist bei der Prozesskontrolle zu entscheiden, ob zusätzliche Ressourcen eingesetzt werden sollen, wenn eine Verspätung angenommen wird. Diese Arbeit stellt einen probabilistischen Ansatz für den Umgang mit unbeobachteten Prozessereignissen vor. Dabei werden entscheidende Fragen von Prozessmanagern beantwortet (z.B. "Wann werden wir den Fall beenden?", oder "Wann wurde die Aktivität ausgeführt, die nicht dokumentiert wurde?"). Der Hauptbeitrag der Arbeit ist die Einführung eines erweiterten probabilistischen Modells ins Geschäftsprozessmanagement, das auf stochastischen Petri Netzen basiert. Dabei wird ein ganzheitlicher Ansatz zur Unterstützung der einzelnen Phasen des Geschäftsprozesslebenszyklus verfolgt. Es werden Techniken zum Lernen des probabilistischen Modells, zum Vorhersagen des Zeitpunkts des Prozessendes, zum Qualitätsmanagement von Dokumentationen durch Erkennung fehlender Einträge, und zur Optimierung von Monitoringkonfigurationen bereitgestellt. Letztere dient zur Auswahl von relevanten Stellen im Prozess, die beobachtet werden sollten. Diese Techniken wurden in einer quelloffenen prototypischen Anwendung implementiert. Zur Evaluierung wird der Ansatz mit existierenden Alternativen an echten Prozessdaten eines Krankenhauses gemessen. Die generelle Anwendbarkeit in weiteren Domänen wird examplarisch an Prozessdaten aus der Logistik und dem Finanzwesen gezeigt. KW - Geschäftsprozessmanagement KW - stochastische Petri Netze KW - Bayessche Netze KW - Probabilistische Modelle KW - Vorhersage KW - Fehlende Daten KW - Process Mining KW - business process management KW - stochastic Petri nets KW - Bayesian networks KW - probabilistic models KW - prediction KW - missing data KW - process mining Y1 - 2014 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus-70426 ER - TY - JOUR A1 - Prot, Sara A1 - Gentile, Douglas A. A1 - Anderson, Craig A. A1 - Suzuki, Kanae A1 - Swing, Edward A1 - Lim, Kam Ming A1 - Horiuchi, Yukiko A1 - Jelic, Margareta A1 - Krahé, Barbara A1 - Wei Liuqing, A1 - Liau, Albert K. A1 - Khoo, Angeline A1 - Petrescu, Poesis Diana A1 - Sakamoto, Akira A1 - Tajima, Sachi A1 - Toma, Roxana Andreea A1 - Warburton, Wayne A1 - Zhang, Xuemin A1 - Lam, Ben Chun Pan T1 - Long-term relations among prosocial-media use, empathy, and prosocial behavior JF - Psychological science : research, theory, & application in psychology and related sciences N2 - Despite recent growth of research on the effects of prosocial media, processes underlying these effects are not well understood. Two studies explored theoretically relevant mediators and moderators of the effects of prosocial media on helping. Study 1 examined associations among prosocial- and violent-media use, empathy, and helping in samples from seven countries. Prosocial-media use was positively associated with helping. This effect was mediated by empathy and was similar across cultures. Study 2 explored longitudinal relations among prosocial-video-game use, violent-video-game use, empathy, and helping in a large sample of Singaporean children and adolescents measured three times across 2 years. Path analyses showed significant longitudinal effects of prosocial- and violent-video-game use on prosocial behavior through empathy. Latent-growth-curve modeling for the 2-year period revealed that change in video-game use significantly affected change in helping, and that this relationship was mediated by change in empathy. KW - mass media KW - cross-cultural differences KW - social behavior KW - prosocial media KW - violent media KW - prosocial behavior KW - empathy KW - helping KW - general learning model KW - prediction Y1 - 2014 U6 - https://doi.org/10.1177/0956797613503854 SN - 0956-7976 SN - 1467-9280 VL - 25 IS - 2 SP - 358 EP - 368 PB - Sage Publ. CY - Thousand Oaks ER - TY - JOUR A1 - Zöller, Gert A1 - Ben-Zion, Yehuda T1 - Large earthquake hazard of the San Jacinto fault zone, CA, from long record of simulated seismicity assimilating the available instrumental and paleoseismic data JF - Pure and applied geophysics N2 - We investigate spatio-temporal properties of earthquake patterns in the San Jacinto fault zone (SJFZ), California, between Cajon Pass and the Superstition Hill Fault, using a long record of simulated seismicity constrained by available seismological and geological data. The model provides an effective realization of a large segmented strike-slip fault zone in a 3D elastic half-space, with heterogeneous distribution of static friction chosen to represent several clear step-overs at the surface. The simulated synthetic catalog reproduces well the basic statistical features of the instrumental seismicity recorded at the SJFZ area since 1981. The model also produces events larger than those included in the short instrumental record, consistent with paleo-earthquakes documented at sites along the SJFZ for the last 1,400 years. The general agreement between the synthetic and observed data allows us to address with the long-simulated seismicity questions related to large earthquakes and expected seismic hazard. The interaction between m a parts per thousand yen 7 events on different sections of the SJFZ is found to be close to random. The hazard associated with m a parts per thousand yen 7 events on the SJFZ increases significantly if the long record of simulated seismicity is taken into account. The model simulations indicate that the recent increased number of observed intermediate SJFZ earthquakes is a robust statistical feature heralding the occurrence of m a parts per thousand yen 7 earthquakes. The hypocenters of the m a parts per thousand yen 5 events in the simulation results move progressively towards the hypocenter of the upcoming m a parts per thousand yen 7 earthquake. KW - Earthquake dynamics KW - Earthquake interaction KW - forecasting KW - prediction KW - Statistical seismology KW - Seismicity and tectonics Y1 - 2014 U6 - https://doi.org/10.1007/s00024-014-0783-1 SN - 0033-4553 SN - 1420-9136 VL - 171 IS - 11 SP - 2955 EP - 2965 PB - Springer CY - Basel ER -