TY - JOUR A1 - Reith, Florian A1 - Seyfried, Markus T1 - Balancing the Moods BT - Quality Managers’ Perceptions and Actions Against Resistance JF - Higher education policy N2 - Quality management (QM) has spread around the world and reached higher education in Europe in the early 1990s (Mendel, 2006, 137; Kernegger and Vettori, 2013, 1). However, researchers were rather more interested in national quality assurance policies (macro-level) and accreditation systems (meso-level) than in intra-organizational perspectives about the day-to-day implementation of quality assurance policies by various actors (micro-level). Undoubtedly, organizational change is a challenging endeavor for all kinds of groups. On the one hand, it provides the opportunity of further development and innovation, but on the other hand, it exposes organizations and actors to the risk of losing established structures and accepted routines. Like in many other organizations, actors may not necessarily perceive change as a promoter of innovation and development. Instead, they may consider change as a threat to the existing status quo or, as March points out, as an “interplay between rationality and foolishness” (March, 1981, 563). Consequently, change provokes either affective or behavioral actions (Armenakis and Bedeian, 1999, 308–310), such as, for example, resistance. Anderson (2006, 2008) and Lucas (2014) have shown, for example, that academic resistance is an important issue. However, Piderit characterizes resistance as a multidimensional construct (Piderit, 2000, 786–787) subject to a wide variety of issues related to quality and QM. Although QM has been described as a “fashion” (Stensaker, 2007, 101) in the higher education sector that provokes many different reactions, its implementation in higher education institutions (HEIs) is still a rather unexplored field. Thus, the evidence provided by Anderson (2006, 2008) and others (Newton, 2000, 2002; McInnis et al., 1995; Fredman and Doughney, 2012; Lucas, 2014; etc.) needs to be expanded, because they only consider the perspective of academia. In particular, the view of other actors during the implementation of quality assurance policies is a missing piece in this empirical puzzle. Nearly nothing is known about how quality managers deal with reactions to organizational change like resistance and obstruction. Until now, only a few studies have focused on intra-organizational dynamics (see, for example: Csizmadia et al., 2008; Lipnicka, 2016). Besides the lack of research on the implementation of quality assurance policies in HEIs, quality managers seem to be an interesting subject for further investigations because they are “endogenous” to institutional processes. On the one hand, quality managers are the result of quality assurance policies, and on the other hand, they influence the implementation of quality assurance policies, which affect other actors (like academics, administrative staff, etc.). Here, quality managers, as members of an emerging higher education profession, are involved in various conflict lines between QM, HEI management and departments, which need further research (Seyfried and Pohlenz, 2018, 9). Therefore, the aim of our paper is twofold: firstly, to answer the question of how quality managers perceive resistance, and secondly, which measures they take in situations of perceived resistance. We offer a new research perspective and argue that resistance is not merely provoked by organizational change; it also provokes counter-reactions by actors who are confronted with resistance. Thus, resistance seems to be rather endogenous. To theorize our argument, we apply parts of the work of Christine Oliver (1991), which provides theoretical insights into strategic responses to institutional processes, ranging from acquiescence to manipulation (Oliver, 1991, 152). We, therefore, investigate the introduction of QM in teaching and learning, and the emergence of quality managers as higher education professionals as one of the results of quality assurance policies. Consequently, the introduction of QM may be considered as an institutional process provoking reactions and counter-reactions of various organizational units within HEIs. These circumstances are constitutive for how quality managers deal with resistance and other reactions toward organizational change. We use this theoretical framework to analyze the German higher education sector, because this particular case can be considered as a latecomer in New Public Management reforms (Schimank, 2005, 369) and Germany is a country where academic self-governance plays a very important role, and strongly influences academics’ behavior when it comes to organizational change (Wolter, 2004). Our empirical results are based on a mixed-methods research design and integrate half-structured interviews and a nationwide survey at the central level in German HEIs, which excludes faculty members of QM (decentral level). They reveal that quality managers take different types of action when resistance occurs during the implementation of quality assurance policies. Furthermore, quality managers mainly react with different tactics. These tactics seem to be relevant for convincing academics and for the enhancement of their commitment to improve the quality of teaching and learning, instead of provoking further resistance or avoidance practices. This article proceeds as follows: the next sections describe the context and explain our main theoretical concepts referring to the work of Oliver (1991) and others. After that, we present our case selection and the methodological framework, including the data sources and the operationalization of selected variables. Finally, we provide our empirical results about quality managers’ perceptions on resistance and we draw conclusions. KW - higher education KW - quality management KW - institutional processes KW - resistance KW - balancing Y1 - 2018 U6 - https://doi.org/10.1057/s41307-018-0124-6 SN - 0952-8733 SN - 1740-3863 VL - 32 IS - 1 SP - 71 EP - 91 PB - Palgrave Macmillan CY - Basingstoke ER - TY - BOOK A1 - Schinck, Kai Philipp T1 - Erfolgsfaktor Qualitätsmanagement? Die effektive Implementierung von Qualitätsmanagementsystemen in öffentlichen Organisationen T1 - Success Factor Quality Management? The effective implementation of quality management systems in public organizations N2 - Diese Arbeit ist im Bereich des Qualitätsmanagements (QM) in öffentlichen Organisationen zu verorten. Sie fragt konkret, welche Faktoren eine effektive Implementierung des QM-Systems Common Assessment Framework (CAF) in Deutschen Bundesbehörden beeinflussen. Auf der Basis des soziologischen Neo-Institutionalismus wurden Hypothesen zu möglichen Einflussfaktoren aufgestellt. Im Rahmen einer systematischen Fallauswahl wurden folgende Organisationen untersucht: das Bundeskartellamt, das Bundeszentralamt für Steuern sowie die Staatsbibliothek zu Berlin. Für den empirischen Teil dieser Arbeit wurden halbstrukturierte Leitfadeninterviews mit Experten der ausgewählten Organisationen geführt. Im Rahmen einer qualitativen Inhaltsanalyse wurden diese dann ausgewertet und mit einer „cross case synthesis“ nach Yin (2014) anschließend theoriegeleitet analysiert. Es lassen sich letztendlich drei entscheidende Bedingungen für eine effektive CAF-Implementierung in Bundesbehörden ableiten: Zum einen die formale Unterstützung der jeweiligen Hausleitung, die eine aktive Rolle innerhalb des CAF-Projektes einnimmt und dabei auch alle mittleren Führungsspitzen zielführend mit einbinden sollte, beispielsweise durch die Übernahme der QM-Projektleitung. Zum anderen ist es für eine zielkohärente Handlungsweise aller Organisationsmitgliedern vonnöten, die verschiedenen Steuerungsinstrumente im Rahmen einer mittelfristigen Gesamtstrategie miteinander zu verzahnen und so formal zu institutionalisieren. Außerdem ist die formale Institutionalisierung einer QM-Einheit, nahe der Hausleitung außerhalb der Fachabteilungen angesiedelt, zu empfehlen. Es hat sich im Rahmen der untersuchten Fallbeispiele gezeigt, dass diese Einheiten ein größeres Potential aufweisen, sich zu QM- und CAF-Kompetenzzentren zu entwickeln und unnötige Arbeiten, die das CAF-Engagement der Mitarbeiterschaft schmälern würden, von eben jener fernzuhalten. Durch diese Ergebnisse konnte die Arbeit zwei entscheidende Beiträge leisten: Die Forschungslandkarte der QM- und CAF-Forschung in öffentlichen Organisationen wies, speziell auf Bundesebene, vorab verschiedenste weiße Flecken auf, die von dieser Arbeit teilweise gefüllt werden konnten. Zum anderen ist es auf Basis dieser Forschungsarbeit nun möglich, Verwaltungspraktikern konkrete Handlungsempfehlungen an die Hand zu geben, wenn diese erstmals CAF in ihrer Organisation implementieren möchten oder bei einer schon erfolgten Einführung des QM-Instruments nachsteuern möchten. N2 - This work is rooted in the field of quality management (QM) in public organizations. It analyzes determinants for the effective implementation of the quality management system Common Assessment Framework (CAF) in these organizations at the German Federal level. On the theoretical basis of sociological Neo-Institutionalism hypotheses were systematically derived in order to explain possible influential factors. Through careful case selection the following organizations were analyzed: the Federal Cartel Office, the Federal Central Tax Office and the Berlin State Library. In the empirical part of this work semi-structured interviews were conducted with experts of the respective organizations. Within the framework of a qualitative content analysis the interview results were evaluated through „cross case synthesis“(Yin, 2014) and subsequently analyzed. Ultimately, three critical factors for an effective CAF implementation in public organizations at the German Federal level were identified: First, formal support of the organizational leadership assuming an active role within the CAF project as well as productively engaging top and middle management. Second, constructively interlocking the numerous strategic management tools in an organization within a holistic medium-term strategy. Third, the institutionalization of a QM unit outside of the formal line organization near top management is recommended. The case studies suggest that these departments might develop into QM and CAF competence centers keeping unnecessary and discouraging work away from the ordinary staff regarding CAF implementation. In sum, this work provides two main contributions: First, it helps better understanding influential factors of CAF implementation in public organizations at the German Federal level. Second, this paper provides concrete recommendations on how to implement CAF for the first time or even readjust an already running system. T3 - Schriftenreihe für Public und Nonprofit Management - 21 KW - Qualitätsmanagement KW - CAF KW - Bundesverwaltung KW - EFQM KW - quality management KW - CAF KW - German Federal Administration KW - EFQM Y1 - 2016 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-400520 SN - 2190-4561 ER - TY - BOOK A1 - Pohlenz, Philipp T1 - Kolloquien zur Qualität von Lehre und Studium BT - Professionalisierung durch Austausch N2 - Das im vorliegenden Beitrag beschriebene hochschuldidaktische Format des Kolloquiums dient dem kollegialen Austausch Lehrender über typische Probleme ihres Lehralltags und über mögliche Lösungswege. Dafür wird das Erfahrungswissen der Lehrenden als Praktikerinnen und Praktiker aktiviert. Das Format wurde 2012 an der Universität Potsdam eingeführt und wurde mittlerweile auf die Universität Magdeburg übertragen. Der Artikel beschreibt die Kennzeichen des Formats und diskutiert seinen theoretischen Hintergrund. N2 - The present paper describes colloquia as a format for academic development. Colloquia aim at stimulating and facilitating exchange of teachers on the problems which they encounter in their professional day to day work. The objective of such exchange is to activate implicit or tacit knowledge of teachers as practitioners and to make it beneficial in various contexts. The format was piloted in 2012 at Potsdam University and is by now being transferred to other Universities in Germany (University of Magdeburg). The paper discusses the format’s features and theoretical background. T3 - Hochschuldidaktische Weiterbildungskonzepte aus Brandenburg (BrandiKon) - 1 KW - Kolloquium KW - Systemakkreditierung KW - Qualitätsmanagement KW - kollegialer Austausch KW - colloquium KW - institutional accreditation (audit) KW - quality management KW - collegial sharing Y1 - 2015 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-73199 PB - Universitätsverlag Potsdam CY - Potsdam ER - TY - JOUR A1 - Roehrig, B. A1 - Nosper, M. A1 - Linck-Eleftheriadis, S. A1 - Strandt, G. A1 - Salzwedel, Annett A1 - Völler, Heinz T1 - Method of the assessment of patients Outcome in cardiac rehabilitation by means of quality indicators - a description of the method JF - Die Rehabilitation : Zeitschrift für Praxis und Forschung in der Rehabilitation N2 - Introduction: Cardiac rehabilitation is designed for patients suffering from cardiovascular diseases or functional disabilities. The aim of a cardiac rehabilitation is to improve overall physical health, psychological well-being, physical function, the ability to participate in social life and help patients to change their habits. Regarding the heterogeneity of these aims measuring of the effect of cardiac rehabilitation is still a challenge. This study recommends a concept to assess the effects of cardiac rehabilitation regarding the individual change of relevant quality indicators. Methods: With EVA-Reha; cardiac rehabilitation the Medical Advisory Service of Statutory Health Insurance Funds in Rhineland-Palatinate, Alzey (MDK Rheinland-Pfalz) developed a software to collect data set including sociodemographic and diagnostic data and also the results of specific assessments. The project was funded by the Techniker Krankenkasse, Hamburg, and supported by participating rehabilitation centers. From 01. July 2010 to 30. June 2011 1309 patients (age 71.5 years, 76.1% men) from 13 rehabilitation centers were consecutively enrolled. 13 quality indicators in 3 scales were developed for evaluation of cardiac rehabilitation: 1) cardiovascular risk factors (blood pressure, LDL cholesterol, triglycerides), 2) exercise capacity (resting heart rate, maximal exercise capacity, maximal walking distance, heart failure [NYHA classification], and angina pectoris [CCS classification]) and 3) subjective health (IRES-24: pain, somatic health, psychological wellbeing and depression as well as anxiety on the HADS). The study was prospective; data of patients were assessed at entry and discharge of rehabilitation. To measure the success of rehabilitation each parameter was graded in severity classes at entry and discharge. For each of the 13 quality indicators changes of severity class were rated in a rating matrix. For indicators without a requirement for medical care neither at entry nor at discharge no rating was performed. Results: The grading into severity classes as well as the minimal important differences were given for the 13 quality indicators. The result of rehabilitation can be demonstrated in suitable form by means of rating of the 13 quality indicators according to a clinical population. The rating model differs well between clinically changed and unchanged patients for the quality indicators. Conclusion: The result of cardiac rehabilitation can be assessed with 13 quality indicators measured at entry and discharge of the rehabilitation program. If a change into a more favorable category at the end of rehabilitation could be achieved it was counted as a success. The 13 quality indicators can be used to assess the individual result as well as the result of a population - e.g. all patients of a clinic in a specific time period. In addition, the assessment and rating of relevant quality indicators can be used for comparisons of rehabilitation centers. KW - cardiac rehabilitation KW - quality indicator KW - outcome KW - success KW - quality management Y1 - 2014 U6 - https://doi.org/10.1055/s-0033-1341457 SN - 0034-3536 SN - 1439-1309 VL - 53 IS - 1 SP - 31 EP - 37 PB - Thieme CY - Stuttgart ER - TY - JOUR A1 - Salzwedel, Annett A1 - Nosper, Manfred A1 - Roehrig, Bernd A1 - Linck-Eleftheriadis, Sigrid A1 - Strandt, Gert A1 - Völler, Heinz T1 - Outcome quality of in-patient cardiac rehabilitation in elderly patients - identification of relevant parameters JF - European journal of preventive cardiology : the official ESC journal for primary & secondary cardiovascular prevention, rehabilitation and sports cardiology N2 - Background: Outcome quality management requires the consecutive registration of defined variables. The aim was to identify relevant parameters in order to objectively assess the in-patient rehabilitation outcome. Methods: From February 2009 to June 2010 1253 patients (70.9 +/- 7.0 years, 78.1% men) at 12 rehabilitation clinics were enrolled. Items concerning sociodemographic data, the impairment group (surgery, conservative/interventional treatment), cardiovascular risk factors, structural and functional parameters and subjective health were tested in respect of their measurability, sensitivity to change and their propensity to be influenced by rehabilitation. Results: The majority of patients (61.1%) were referred for rehabilitation after cardiac surgery, 38.9% after conservative or interventional treatment for an acute coronary syndrome. Functionally relevant comorbidities were seen in 49.2% (diabetes mellitus, stroke, peripheral artery disease, chronic obstructive lung disease). In three key areas 13 parameters were identified as being sensitive to change and subject to modification by rehabilitation: cardiovascular risk factors (blood pressure, low-density lipoprotein cholesterol, triglycerides), exercise capacity (resting heart rate, maximal exercise capacity, maximal walking distance, heart failure, angina pectoris) and subjective health (IRES-24 (indicators of rehabilitation status): pain, somatic health, psychological well-being and depression as well as anxiety on the Hospital Anxiety and Depression Scale). Conclusion: The outcome of in-patient rehabilitation in elderly patients can be comprehensively assessed by the identification of appropriate key areas, that is, cardiovascular risk factors, exercise capacity and subjective health. This may well serve as a benchmark for internal and external quality management. KW - Cardiac rehabilitation KW - quality management KW - outcome measures Y1 - 2014 U6 - https://doi.org/10.1177/2047487312469475 SN - 2047-4873 SN - 2047-4881 VL - 21 IS - 2 SP - 172 EP - 180 PB - Sage Publ. CY - London ER - TY - GEN A1 - Salzwedel, Annett A1 - Nosper, Manfred A1 - Röhrig, Bernd A1 - Linck-Eleftheriadis, Sigrid A1 - Strandt, Gert A1 - Völler, Heinz T1 - Outcome quality of in-patient cardiac rehabilitation in elderly patients – identification of relevant parameters T2 - Postprints der Universität Potsdam : Humanwissenschaftliche Reihe N2 - Background Outcome quality management requires the consecutive registration of defined variables. The aim was to identify relevant parameters in order to objectively assess the in-patient rehabilitation outcome. Methods From February 2009 to June 2010 1253 patients (70.9 ± 7.0 years, 78.1% men) at 12 rehabilitation clinics were enrolled. Items concerning sociodemographic data, the impairment group (surgery, conservative/interventional treatment), cardiovascular risk factors, structural and functional parameters and subjective health were tested in respect of their measurability, sensitivity to change and their propensity to be influenced by rehabilitation. Results The majority of patients (61.1%) were referred for rehabilitation after cardiac surgery, 38.9% after conservative or interventional treatment for an acute coronary syndrome. Functionally relevant comorbidities were seen in 49.2% (diabetes mellitus, stroke, peripheral artery disease, chronic obstructive lung disease). In three key areas 13 parameters were identified as being sensitive to change and subject to modification by rehabilitation: cardiovascular risk factors (blood pressure, low-density lipoprotein cholesterol, triglycerides), exercise capacity (resting heart rate, maximal exercise capacity, maximal walking distance, heart failure, angina pectoris) and subjective health (IRES-24 (indicators of rehabilitation status): pain, somatic health, psychological well-being and depression as well as anxiety on the Hospital Anxiety and Depression Scale). Conclusion The outcome of in-patient rehabilitation in elderly patients can be comprehensively assessed by the identification of appropriate key areas, that is, cardiovascular risk factors, exercise capacity and subjective health. This may well serve as a benchmark for internal and external quality management. T3 - Zweitveröffentlichungen der Universität Potsdam : Humanwissenschaftliche Reihe - 390 KW - cardiac rehabilitation KW - quality management KW - outcome measures Y1 - 2018 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-404151 IS - 390 ER - TY - JOUR A1 - Kleinert, Jens A1 - Brand, Ralf T1 - Quality management of sport psychology care in competitive sports - (no) effect without acceptance?! JF - Zeitschrift für Sportpsychologie N2 - In the past decade quality management (QM) has grown to be one of the most important topics in the area of applied sport psychology. There we discuss structures, processes, and results concerning QM, considering the QM model of the European Foundation of Quality Management (EFQM). In terms of results, quality can be defined in three areas: the coaching process itself (e. g., satisfaction and well-being of coach and client), psychological skills (e. g., efficacy of techniques used by the client), and health, personality, as well as sport performance (e. g., client's motor behavior in training and competition). Measures and processes to improve and ensure quality in these three areas are discussed as being dependent on four types of determinants: associated institutions, sport psychologists (i.e., individual competence and valence of tasks), coaching character, and socio-economic factors. As key processes of QM in this complex structure, both orientation to stakeholders and communication about quality and QM measures are identified. KW - quality management KW - applied sport psychology KW - competitive sports KW - orientation to stakeholders Y1 - 2011 U6 - https://doi.org/10.1026/1612-5010/a000041 SN - 1612-5010 VL - 18 IS - 2 SP - 60 EP - 72 PB - Hogrefe CY - Göttingen ER - TY - BOOK A1 - Marienfeldt, Justine T1 - Qualitätsmanagement in Nonprofit-Organisationen T1 - Quality Management in Non-Profit Organizations BT - eine mikropolitische Analyse am Beispiel des Landesverbandes der Arbeiterwohlfahrt Berlin BT - a micro-political analysis using the example of the worker's Welfare Association Berlin T3 - Schriftenreihe für Public und Nonprofit Management N2 - Die vorliegende Arbeit beschäftigt sich mit Qualitätsmanagementsystemen in Nonprofit-Organisationen. Sie stellt dabei das Spannungsfeld verschiedener Akteursinteressen innerhalb von Nonprofit-Organisationen in den Vordergrund. Dies erfolgt anhand des mikropolitischen Ansatzes, der allen Akteuren innerhalb einer Organisation eigene Interessen zugesteht, die sie durch Taktiken und Strategien in Machtkämpfen versuchen durchzusetzen. Untersucht wird der Prozess der Entstehung und Evaluation von konkreten Maßnahmen, den sogenannten Qualitätszielen, und den Einfluss von pädagogischen Mitarbeitenden auf deren Formulierung. Dies erfolgt anhand einer Einzelfallstudie. Mithilfe von qualitativen Interviews wurde untersucht, inwieweit pädagogische Mitarbeitende die Einflussmöglichkeiten des Qualitätsmanagementsystems zur strategischen Organisationsentwicklung und Durchsetzung eigener Interessen nutzen. Die Ergebnisse zeigen, dass es zwei Typen von Mitarbeitenden gibt, aktive und passive, die entweder einen Machtgewinn oder -verlust erleben. Aufgrund der kooperativen Art der Kommunikation und Entscheidungsfindung sowie kaum divergierenden Interessen zwischen den verschiedenen Akteuren bleiben die vorhandenen Einflussmöglichkeiten im Sinne von organisationsinternen Machtkämpfen und mikropolitischen Taktiken bisher jedoch weitestgehend ungenutzt. Diese Falleigenschaften erklären, wieso der mikropolitische Ansatz bei der Analyse nicht zu den antizipierten Resultaten geführt hat. N2 - The topic of this paper is the role of quality management systems in non-profit organizations. The paper focuses on the potentially conflicting interests of different actors with within these organizations. The theoretical framework is based on the micro-political approach, drawing attention to actors’ self-interest and how they apply tactics and strategies in intra-organizational power struggles. Examined was the process of development and evaluation of concrete measures, so-called quality objectives, and the influence of pedagogical staff in their formulation. The research design was a single case-study. Qualitative interviews helped to understand to what extend the pedagogical staff used its influence opportunities to achieve own interests. The results show two types of employees, active and passive, which gain or lose power. However, due to the cooperative communication and decision-making process as well as seldom divergent interests, intra-organizational power struggles do not take place and the actors do not need to use micro-political tactics. This case properties are the reason why the micro-political approach did not lead to the anticipated results. T3 - Schriftenreihe für Public und Nonprofit Management - 22 KW - Qualitätsmanagement KW - Qualitätsziele KW - Nonprofit-Organisationen KW - Mikropolitik KW - Akteursinteressen KW - quality management KW - quality targets KW - non-profit organizations KW - micropolitics KW - actor interests Y1 - 2016 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-408877 SN - 2190-4561 ER - TY - THES A1 - Brase, Alexa Kristin T1 - Spiele um Studium und Lehre? Zur mikropolitischen Nutzung von Qualitätsmanagementsystemen an Hochschulen in Deutschland T1 - About the micropolitical use of quality management systems in German higher education N2 - Die Wissenschaftsfreiheit ist ein Grundrecht, dessen Sinn und Auslegung im Rahmen von Reformen des Hochschulsystems nicht nur der Justiz, sondern auch der Wissenschaft selbst immer wieder Anlass zur Diskussion geben, so auch im Zuge der Einführung des so genannten Qualitätsmanagements von Studium und Lehre an deutschen Hochschulen. Die vorliegende Dissertationsschrift stellt die Ergebnisse einer empirischen Studie vor, die mit einer soziologischen Betrachtung des Qualitätsmanagements unterschiedlicher Hochschulen zu dieser Diskussion beiträgt. Auf Grundlage der Prämisse, dass Verlauf und Folgen einer organisationalen Innovation nur verstanden werden können, wenn der alltägliche Umgang der Organisationsmitglieder mit den neuen Strukturen und Prozessen in die Analyse einbezogen wird, geht die Studie von der Frage aus, wie Akteurinnen und Akteure an deutschen Hochschulen die Qualitätsmanagementsysteme ihrer Organisationen nutzen. Die qualitative inhaltsanalytische Auswertung von 26 Leitfaden-Interviews mit Prorektorinnen und -rektoren, Qualitätsmanagement-Personal und Studiendekaninnen und -dekanen an neun Hochschulen ergibt, dass die Strategien der Akteursgruppen an den Hochschulen im Zusammenspiel mit strukturellen Aspekten unterschiedliche Dynamiken entstehen lassen, mit denen Implikationen für die Lehrfreiheit verbunden sind: Während die Autonomie der Lehrenden durch das Qualitätsmanagement an einigen Hochschulen unterstützt wird, sind sowohl Autonomie als auch Verantwortung für Studium und Lehre an anderen Hochschulen Gegenstand andauernder Konflikte, die auch das Qualitätsmanagement einschließen. N2 - The meaning and interpretation of academic freedom in the context of higher education reforms in Germany create legal disputes as well as discussions within higher education itself. The introduction of quality management for study programs and teaching at German universities is one of the current topics related to these discussions. This dissertation contributes to them by presenting the results of an empirical study on different universities’ quality management systems. The study is based on the premise that the course and consequences of an organisational innovation can only be understood by including the day-to-day work of the organisation’s members with the new structures and processes in the analysis. It starts, therefore, with the question: How do actors at German universities use the quality management systems of their organisations? Twenty-six interviews were conducted with vice-rectors, quality management staff and deans of studies at nine universities. A qualitative content analysis shows that the strategies of the different groups of actors create different dynamics in interaction with structural characteristics. There are implications for academic freedom associated with this: At some universities, the autonomy of university teachers is supported by quality management, while at other universities, both autonomy and responsibility for study programs and teaching are the subject of ongoing conflicts also involving quality management. KW - Hochschulen KW - Qualitätsmanagement KW - Mikropolitik KW - higher education KW - quality management KW - micropolitics Y1 - 2019 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-437377 ER - TY - JOUR A1 - Seyfried, Markus A1 - Reith, Florian T1 - Strength of weakness BT - Quality managers as agents of multiple principals JF - Journal of higher education policy and management N2 - The paper investigates quality management in teaching and learning in higher education institutions from a principal-agent perspective. Based on data gained from semi-structured interviews and from a nation-wide survey with quality managers of German higher education institutions, the study shows how quality managers position themselves in relation to their perception of the interests of other actors in higher education institutions. The paper describes the various interests and discusses the main implications of this constellation of actors. It argues that quality managers, although they may be considered as rather weak actors within the higher education institution, may be characterised as having a strength of weakness due to diverging interests of their principals. KW - quality management KW - quality assurance KW - higher education KW - principal KW - agent KW - teaching Y1 - 2020 U6 - https://doi.org/10.1080/1360080X.2020.1812802 SN - 1360-080X SN - 1469-9508 VL - 43 IS - 3 SP - 298 EP - 314 PB - Routledge, Taylor & Francis Group CY - Abingdon ER - TY - JOUR A1 - Seyfried, Markus A1 - Döring, Matthias A1 - Ansmann, Moritz T1 - The sequence of isomorphism— BT - the temporal diffusion patterns of quality management in higher education institutions and hospitals JF - Administration & society N2 - Isomorphism has been widely used to describe why trends penetrate entire organizational fields. However, research so far has neglected the temporal aspects of such diffusion processes and the organizational reasons underlying the introduction of new management tools. We argue that during reform waves, the reasons for adopting the new tools differ over time. Using comparative data from two surveys on quality management in the field of higher education and the health sector, we show that early adopters are more likely to be motivated by instrumental reasons, while late adopters will more likely be motivated by institutional reasons. KW - isomorphism KW - quality management KW - hospitals KW - higher education KW - institutions KW - organization Y1 - 2021 U6 - https://doi.org/10.1177/00953997211017137 SN - 0095-3997 SN - 1552-3039 VL - 54 IS - 1 SP - 87 EP - 116 PB - Sage Publ. CY - Thousand Oaks ER -