TY - CHAP A1 - Grum, Marcus ED - Shishkov, Boris T1 - Managing multi-site artificial neural networks’ activation rates and activation cycles T2 - Business modeling and software design : 14th International Symposium, BMSD 2024, Luxembourg City, Luxembourg, July 1–3, 2024, proceedings N2 - Traditionally, business models and software designs used to model the usage of artificial intelligence (AI) at a very specific point in the process or rather fix implemented application. Since applications can be based on AI, such as networked artificial neural networks (ANN) on top of which applications are installed, these on-top applications can be instructed directly from their underlying ANN compartments [1]. However, with the integration of several AI-based systems, their coordination is a highly relevant target factor for the operation and improvement of networked processes, such as they can be found in cross-organizational production contexts spanning multiple distributed locations. This work aims to extend prior research on managing artificial knowledge transfers among interlinked AIs as coordination instrument by examining effects of different activation types (respective activation rates and cycles) on by ANN-instructed production machines. In a design-science-oriented way, this paper conceptualizes rhythmic state descriptions for dynamic systems and associated 14 experiment designs. Two experiments have been realized, analyzed and evaluated thereafter in regard with their activities and processes induced. Findings show that the simulator [2] used and experiments designed and realized, here, (I) enable research on ANN activation types, (II) illustrate ANN-based production networks disrupted by activation types and clarify the need for harmonizing them. Further, (III) management interventions are derived for harmonizing interlinked ANNs. This study establishes the importance of site-specific coordination mechanisms and novel forms of management interventions as drivers of efficient artificial knowledge transfer. Y1 - 2024 SN - 978-3-031-64072-8 SN - 978-3-031-64073-5 U6 - https://doi.org/10.1007/978-3-031-64073-5_17 SP - 258 EP - 269 PB - Springer CY - Cham ER - TY - CHAP A1 - Grum, Marcus ED - Shishkov, Boris T1 - Researching multi-site artificial neural networks’ activation rates and activation cycles T2 - Business modeling and software design : 14th International Symposium, BMSD 2024, Luxembourg City, Luxembourg, July 1–3, 2024, proceedings N2 - With the further development of more and more production machines into cyber-physical systems, and their greater integration with artificial intelligence (AI) techniques, the coordination of intelligent systems is a highly relevant target factor for the operation and improvement of networked processes, such as they can be found in cross-organizational production contexts spanning multiple distributed locations. This work aims to extend prior research on managing their artificial knowledge transfers as coordination instrument by examining effects of different activation types (respective activation rates and cycles) on by Artificial Neural Network (ANN)-instructed production machines. For this, it provides a new integration type of ANN-based cyber-physical production system as a tool to research artificial knowledge transfers: In a design-science-oriented way, a prototype of a simulation system is constructed as Open Source information system which will be used in on-building research to (I) enable research on ANN activation types in production networks, (II) illustrate ANN-based production networks disrupted by activation types and clarify the need for harmonizing them, and (III) demonstrate conceptual management interventions. This simulator shall establish the importance of site-specific coordination mechanisms and novel forms of management interventions as drivers of efficient artificial knowledge transfer. Y1 - 2024 SN - 978-3-031-64072-8 SN - 978-3-031-64073-5 U6 - https://doi.org/10.1007/978-3-031-64073-5_12 SP - 186 EP - 206 PB - Springer CY - Cham ER - TY - JOUR A1 - Abramova, Olga A1 - Gladkaya, Margarita T1 - Behind videoconferencing fatigue at work JF - Business & information systems engineering N2 - A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant. KW - videoconferencing KW - self-view KW - Zoom fatigue KW - emote work KW - technostress KW - self-awareness Y1 - 2024 U6 - https://doi.org/10.1007/s12599-024-00874-7 SN - 2363-7005 SN - 1867-0202 PB - Springer Fachmedien CY - Wiesbaden ER - TY - GEN A1 - Meythaler, Antonia A1 - Baumann, Annika A1 - Krasnova, Hanna A1 - Hinz, Oliver A1 - Spiekermann, Sarah T1 - Technology for humanity T2 - Business & information systems engineering Y1 - 2023 U6 - https://doi.org/10.1007/s12599-023-00831-w SN - 2363-7005 SN - 1867-0202 VL - 65 IS - 5 SP - 487 EP - 496 PB - Springer Fachmedien CY - Wiesbaden ER - TY - JOUR A1 - Gleiß, Alexander A1 - Degen, Konrad A1 - Knoth, Alexander A1 - Pousttchi, Key A1 - Lucke, Ulrike T1 - Governance principles and regulatory needs for a national digital education platform JF - Public policy and administration N2 - The educational sector currently faces a massive digital transformation with various digital offerings entering the market. To provide some orientation in this transforming space, a national digital education platform (NDEP) is under development in Germany as part of a nationwide flagship project. On the one hand, in efficiently connecting the relevant stakeholders to each other and to value-adding education-related offerings, various benefits emerge. On the other hand, monopolising the educational sector and influencing the respective market through a state-controlled platform bears potential regulatory risks from misuse of power by the platform to malpractice by the users. Against this background, we aim to identify and systematise these potential drawbacks prior to the platform’s actual development and implementation. We pursue a qualitative, interpretivist approach for policy analysis, based on ten elite interviews and two workshops. Our results are threefold: (1) We capture the consolidated NDEP architecture; (2) We categorise the range of relevant functions and value propositions of the NDEP; (3) We derive 23 regulatory areas of conflict across the three building blocks that result from the potential ecosystem and function scope configurations of the NDEP. As a contribution to research, we shed new interdisciplinary light on the governance and infrastructure of public-private platforms that enable innovation and collaboration while integrating respective market segments. As a contribution to practice, we provide clear guidance for policy-makers in strategizing the development and governance of and through national digital platforms in education. KW - education KW - information and communication technologies KW - governance KW - platform KW - policy making KW - regulation Y1 - 2023 U6 - https://doi.org/10.1177/09520767231202327 SN - 0952-0767 SN - 1749-4192 SP - 1 EP - 31 PB - Sage CY - London ER - TY - CHAP A1 - Gleiß, Alexander T1 - The patient will see you now-towards an understanding of on-demand healthcare T2 - 2020 IEEE 22nd Conference on Business Informatics (CBI) N2 - The increasing prevalence and ubiquity of digital technologies is changing the needs and expectations of patients towards healthcare services. As a result, a plethora of patient-centered services edges into the healthcare market. Since digital technologies bear the potential to surmount barriers in time and space, patients increasingly demand real-time or near-time healthcare services. Amongst a cloud of related concepts in the context of digital health, one term increasingly typifies this impulse: on-demand healthcare. While this term can be noticeably found in practice, there is hardly some theoretical foundation so far. Against this background, the aim of this paper is to address this research gap and to explore the phenomenon of on-demand healthcare. Based on a design-science approach including a literature review and analysis of in-depth interviews and empirical cases, the outcome of this paper is twofold: (1) a conceptual framework and (2) a proposal for a definition of on-demand healthcare. KW - on-demand healthcare KW - digital health KW - mHealth KW - smart health KW - connected health KW - healthcare technologies Y1 - 2020 SN - 978-1-7281-9926-9 SN - 978-1-7281-9927-6 U6 - https://doi.org/10.1109/CBI49978.2020.00024 SP - 154 EP - 161 PB - IEEE CY - Piscataway ER - TY - CHAP A1 - Dehnert, Maik A1 - Gleiß, Alexander A1 - Reiss, Frederick T1 - What makes a data-driven business model? BT - a consolidated taxonomy T2 - ECIS Proceedings 2021 N2 - The usage of data to improve or create business models has become vital for companies in the 21st century. However, to extract value from data it is important to understand the business model. Taxonomies for data-driven business models (DDBM) aim to provide guidance for the development and ideation of new business models relying on data. In IS research, however, different taxonomies have emerged in recent years, partly redundant, partly contradictory. Thus, there is a need to synthesize the common ground of these taxonomies within IS research. Based on 26 IS-related taxonomies and 30 cases, we derive and define 14 generic building blocks of DDBM to develop a consolidated taxonomy that represents the current state-of-the-art. Thus, we integrate existing research on DDBM and provide avenues for further exploration of data-induced potentials for business models as well as for the development and analysis of general or industry-specific DDBM. Y1 - 2021 UR - https://aisel.aisnet.org/ecis2021_rp/139 SN - 978-1-7336325-6-0 PB - AIS CY - Atlanta ER - TY - JOUR A1 - Dehnert, Maik A1 - Schumann, Josephine T1 - Uncovering the digitalization impact on consumer decision-making for checking accounts in banking JF - Electronic markets N2 - Checking account providers must understand the importance of digital and non-digital service attributes across different customer segments to achieve a product-market fit in digitalization. In particular, various latent personal characteristics influence customer choices in digital banking. However, there is only limited research on banking customer behavior beyond the technology acceptance model, and none that explores customer preferences for checking accounts experimentally. Against this background, we present the results of a discrete choice experiment on customer preferences towards checking accounts in Germany. The outcome of the paper is a detailed quantitative assessment of the relationships between checking account service attributes and a set of latent influencing factors on choice. While customer service experience, the scope of services, and professional expertise are identified as re-occurring critical aspects for customers when choosing their banking service provider, the type of provider and digital product innovation showed little impact on customer choice overall. In multigroup analyses, we reveal the moderating impact of influencing factors on the preference of checking account service attributes. Additional segmentation analyses point to six customer segments from which four still prefer a traditional operating model. The largest segment of traditional product-innovative customers prefers digitalized, i.e., data-driven checking accounts in a mixed-mode with human customer advisory and on-site branch services from a traditional bank. At the other end of the spectrum, a small innovative Fintech customer segment, influenced by non-pragmatism and social norms, prefers a purely digital operating model with data-driven applications in banking. KW - digitalization KW - banking KW - checking account KW - consumer behavior KW - digital transformation KW - fintech Y1 - 2022 U6 - https://doi.org/10.1007/s12525-022-00524-4 SN - 1019-6781 SN - 1422-8890 VL - 32 IS - 3 SP - 1503 EP - 1528 PB - Springer CY - Berlin ER - TY - CHAP A1 - Dehnert, Maik ED - Buchmann, Robert Andrei ED - Polini, Andrea ED - Johansson, Björn ED - Karagiannis, Dimitris T1 - Organizational change toward IT-supported personal advisory in incumbent banks T2 - Perspectives in business informatics research N2 - Due to changing customer behavior in digitalization, banks urge to change their traditional value creation in order to improve interaction with customers. New digital technologies such as core banking solutions change organizational structures to provide organizational and individual affordances in IT-supported personal advisory. Based on adaptive structuration theory and with qualitative data from 24 German banks, we identify first, second and third order issues of organizational change in value creation, which are connected with a set of affordances and constraints as the outcomes for customer interaction. Y1 - 2020 SN - 978-3-030-61139-2 SN - 978-3-030-61140-8 U6 - https://doi.org/10.1007/978-3-030-61140-8_14 VL - 398 SP - 205 EP - 219 PB - Springer CY - Cham ER - TY - GEN A1 - Krasnova, Hanna T1 - Interview with Christoph Neuberger on “How digital technologies are shaping our society and what we can do about it” T2 - Business & information systems engineering Y1 - 2023 U6 - https://doi.org/10.1007/s12599-023-00832-9 SN - 2363-7005 SN - 1867-0202 VL - 65 IS - 5 SP - 609 EP - 611 PB - Springer Fachmedien CY - Wiesbaden ER - TY - CHAP A1 - Gonnermann-Müller, Jana A1 - Teichmann, Malte ED - Davis, Fred D. ED - Riedl, René ED - vom Brocke, Jan ED - Léger, Pierre-Majorique ED - Randolph, Adriane B. ED - Müller-Putz, Gernot R. T1 - Examining the learner’s cognitive load in response to different learning material in high and low immersive virtual learning environments BT - an eye-tracking study T2 - Information systems and neuroscience N2 - Learning in virtual, immersive environments must be well-designed to foster learning instead of overwhelming and distracting the learner. So far, learning instructions based on cognitive load theory recommend keeping the learning instructions clean and simple to reduce the extraneous cognitive load of the learner to foster learning performance. The advantages of immersive learning, such as multiple options for realistic simulation, movement and feedback, raise questions about the tension between an increase of excitement and flow with highly realistic environments on the one hand and a reduction of cognitive load by developing clean and simple surroundings on the other hand. This study aims to gain insights into learners' cognitive responses during the learning process by continuously assessing cognitive load through eye-tracking. The experiment compares two distinct immersive learning environments and varying methods of content presentation. Y1 - 2024 SN - 978-3-031-58395-7 SN - 978-3-031-58396-4 U6 - https://doi.org/10.1007/978-3-031-58396-4_29 VL - 68 SP - 333 EP - 344 PB - Springer CY - Cham ER - TY - CHAP A1 - Gundlach, Jana A1 - Abramova, Olga T1 - Newsfeed clutter as an inhibitor of sensemaking T2 - AMCIS Proceedings 2021 N2 - As a central functionality of SNSs, the newsfeed is responsible for the way, how content is presented. This paper investigates the implications of current content presentation on Facebook, which has appeared to be a matter of users’ criticism. Leaning on the communication theory, we conceptualize clutter on a newsfeed as noise that hinders the receiver’s adequate message decoding (i.e., sensemaking). We further operationalize newsfeed clutter via perceived disorder, information overload, and system feature overload. Our participants browsed their Facebook newsfeed for at least 5 minutes. The follow-up survey results provide partial support for our hypotheses, with only perceived disorder significantly associated with lower sensemaking. These findings shed new light on user experience and underpin the importance of SNSs as communication systems, adding to the existent literature on the dark sides of social media. Y1 - 2021 UR - https://aisel.aisnet.org/amcis2021/virtual_communities/virtual_communities/3/ SN - 978-1-7336325-8-4 PB - AIS CY - Atlanta ER - TY - CHAP A1 - Bender, Benedict A1 - Bretschneider, Sina A1 - Fattah-Weil, Jasmin T1 - Advances in demand forecasting BT - a systematic review of methods, the role of AI, and data strategies in manufacturing T2 - AMCIS Proceedings 2024 N2 - This systematic literature review highlights the gap in demand forecasting in the manufacturing sector, which is challenged by complex supply chains and rapid market change. Traditional methods fall short in this dynamic environment, highlighting the need for an approach that combines advanced forecasting techniques, high-quality data, and industry-specific insights. Our research contributes by evaluating advanced forecasting methods, the effectiveness of AI and data strategies to improve accuracy. Our analysis reveals a shift towards machine learning and deep learning to improve accuracy and highlights the untapped potential of external data sources. Key findings provide both researchers and practitioners with guidance on effective forecasting strategies and key data types and offer an integrated framework for improving forecasting accuracy and strategic decision-making in manufacturing. This work fills a critical research gap and provides stakeholders with actionable insights to manage the complexity of modern manufacturing, representing a significant advance in forecasting practice. KW - demand forecasting KW - sales forecasting KW - forecasting methods KW - manufacturing industry KW - forecasting data KW - systematic literature review Y1 - 2024 UR - https://aisel.aisnet.org/amcis2024/stratcompis/stratcompis/7/ SP - 1 EP - 11 PB - AIS CY - Atlanta ER - TY - JOUR A1 - Baum, Katharina A1 - Baumann, Annika A1 - Batzel, Katharina T1 - Investigating innovation diffusion in gender-specific medicine BT - insights from social network analysis JF - Business & information systems engineering N2 - The field of healthcare is characterized by constant innovation, with gender-specific medicine emerging as a new subfield that addresses sex and gender disparities in clinical manifestations, outcomes, treatment, and prevention of disease. Despite its importance, the adoption of gender-specific medicine remains understudied, posing potential risks to patient outcomes due to a lack of awareness of the topic. Building on the Innovation Decision Process Theory, this study examines the spread of information about gender-specific medicine in online networks. The study applies social network analysis to a Twitter dataset reflecting online discussions about the topic to gain insights into its adoption by health professionals and patients online. Results show that the network has a community structure with limited information exchange between sub-communities and that mainly medical experts dominate the discussion. The findings suggest that the adoption of gender-specific medicine might be in its early stages, focused on knowledge exchange. Understanding the diffusion of gender-specific medicine among medical professionals and patients may facilitate its adoption and ultimately improve health outcomes. KW - health data KW - gender-specific medicine KW - social network analysis KW - diffusion of innovations KW - Twitter Y1 - 2024 U6 - https://doi.org/10.1007/s12599-024-00875-6 SN - 2363-7005 SN - 1867-0202 VL - 66 IS - 3 SP - 335 EP - 355 PB - Springer Fachmedien CY - Wiesbaden ER - TY - CHAP A1 - Abendroth, Adrian A1 - Parry, Douglas A. A1 - Le Roux, Daniel B. A1 - Gundlach, Jana ED - Hattingh, Marié ED - Matthee, Machdel ED - Smuts, Hanlie ED - Pappas, Ilias ED - Dwivedi, Yogesh K. ED - Mäntymäki, Matti T1 - An analysis of problematic media use and technology use addiction scales BT - what are they actually assessing? T2 - Responsible design, implementation and use of information and communication technology N2 - Increasingly, research attention is being afforded to various forms of problematic media use. Despite ongoing conceptual, theoretical, and empirical debates, a large number of retrospective self-report scales have been produced to ostensibly measure various classes of such behaviour. These scales are typically based on a variety of theoretical and diagnostic frameworks. Given current conceptual ambiguities, building on previous studies, we evaluated the dimensional structure of 50 scales targeting the assessment of supposedly problematic behaviours in relation to four technologies: Internet, smartphones, video games, and social network sites. We find that two dimensions (‘compulsive use’ and ‘negative outcomes’) account for over 50% of all scale-items analysed. With a median of five dimensions, on average, scales have considered fewer dimensions than various proposed diagnostic criteria and models. No relationships were found between the number of items in a scale and the number of dimensions, or the technology category and the dimensional structure. The findings indicate, firstly, that a majority of scales place an inordinate emphasis on some dimensions over others and, secondly, that despite differences in the items presented, at a dimensional level, there exists a high degree of similarity between scales. These findings highlight shortcomings in existing scales and underscore the need to develop more sophisticated conceptions and empirical tools to understand possible problematic interactions with various digital technologies. KW - technology addiction KW - problematic media use KW - self report scales KW - systematic review Y1 - 2020 SN - 978-3-030-45001-4 SN - 978-3-030-45002-1 U6 - https://doi.org/10.1007/978-3-030-45002-1_18 SP - 211 EP - 222 PB - Springer CY - Cham ER - TY - JOUR A1 - Kluge, Annette A1 - Schüffler, Arnulf S. A1 - Thim, Christof A1 - Gronau, Norbert T1 - Facilitating and hindering factors for routine adaptations in manufacturing and effects on human performance- unexpected insights from three experimental studies in a special purpose setting JF - Ergonomics : an international journal of research and practice in human factors and ergonomics N2 - Consumer behaviour changes and strategic management decisions are driving adaptations in manufacturing routines. Based on the theory of situational strength, we investigated how contextual and person-related factors influence workers’ adaptation in a two-worker position routine. Contextual factors, like retrieval cues (Study 1), time pressure (Study 2), and convenience (Study 3), were varied. Person-related factors included retentivity, general and routine-specific self-efficacy, and perceived adaptation costs. Dependent variables included various error types and production time before and after adaptation. In each study, 148 participants were trained in a production routine at t1 and executed an adapted routine at t2, one week later. Repeated measures ANOVA for performance at t1 and t2, and MANOVA for performance at t2, revealed that time increased for all groups at t2. For participants in Studies 1 & 2, error rates remained consistent. Retentivity significantly impacted errors at both t1 and t2, emphasising that routine changes in a ‘running business’ take time, regardless of contextual factors. Workers with lower retentivity may require additional support. KW - intentional forgetting KW - manufacturing KW - unlearning KW - multi-actor routine KW - person-related factors KW - situational strength KW - change management Y1 - 2024 U6 - https://doi.org/10.1080/00140139.2024.2369706 SN - 1366-5847 SN - 0014-0139 SP - 1 EP - 19 PB - Taylor & Francis CY - London ER - TY - JOUR A1 - Dragan, George Bogdan A1 - Arfi, Wissal Ben A1 - Tiberius, Victor A1 - Ammari, Aymen A1 - Ferasso, Marcos T1 - Acceptance of circular entrepreneurship BT - employees’ perceptions on organizations’ transition to the circular economy JF - Journal of business research N2 - The Circular Economy (CE) - based on five principles (reduce, reuse, refurbish, repair, and recycle) - has received increased attention in both academia and practice in recent years. The transition to CE by public and private organizations can be seen as an entrepreneurial act encompassing their strategic policies, business models, structures, and processes. Little is known about the involvement of employees of organizations making this transition. Therefore, this study investigates the influence of organizations’ commitment to the five CE principles on their employees’ perceptions of the usefulness, ease of implementation, and acceptability of the principles. The method used is exploratory, a mixed-method approach combining PLS-SEM and fsQCA. This research contributes to the field by developing a unified theoretical perspective on the entrepreneurial context. It also highlights the impact of CE principles on organizations that are transitioning to more sustainable development. Y1 - 2023 U6 - https://doi.org/10.1016/j.jbusres.2023.114461 SN - 0148-2963 SN - 1873-7978 VL - 173 PB - Elsevier CY - New York ER - TY - JOUR A1 - Ullrich, André A1 - Reißig, Malte A1 - Niehoff, Silke A1 - Beier, Grischa T1 - Employee involvement and participation in digital transformation BT - a combined analysis of literature and practitioners’ expertise JF - Journal of organizational change management N2 - Purpose This paper provides a systematization of the existing body of literature on both employee participation goals and the intervention formats in the context of organizational change. Furthermore, degrees of employee involvement that the intervention formats address are identified and related to the goals of employee participation. On this basis, determinants of employee involvement and participation in the context of digital transformation are unveiled. Design/methodology/approach Based on a systematic literature review the authors structure and relate employee participation goals and formats. Through a workshop with expert practitioners, the authors transfer and enhance these theoretical findings in the context of digital transformation. Experts rated the three most important goals and identified accompanying success factors, barriers and effects. Findings The results show that it is not necessarily the degree of involvement but a context-specific selection of measures, the quality of their implementation as well as the actual uptake of suggestions and activities developed by employees that contribute to employees accepting and participating in goal-directed transformations. Moreover, employees must have sufficient information and time for their participation in transformation processes. Originality/value This paper is based on a transformative approach, combining literature analysis to identify formats and goals of employee participation with experiential knowledge of digital transformation practitioners. In addition to relating intervention formats to goals pursued in organizational change processes, empirical and experiential perspectives are used to identify three very relevant goals and respective determinants in digital transformation processes. KW - digital transformation KW - employee involvement KW - employee participation KW - expert workshop KW - organizational change KW - systematic literature review Y1 - 2023 U6 - https://doi.org/10.1108/JOCM-10-2022-0302 SN - 0953-4814 SN - 1758-7816 VL - 36 IS - 8 SP - 29 EP - 48 PB - Emerald CY - Bingley ER - TY - JOUR A1 - Grum, Marcus A1 - Gronau, Norbert T1 - The impact of knowledge characteristics on process performance BT - experimenting with the conversion perspective on knowledge transfer velocity JF - Business process management journal N2 - Purpose With shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research on the effects of knowledge transfer velocity at the individual level by considering the effect of complexity, stickiness, competencies, and further demographic factors on knowledge-intensive business processes at the conversion-specific levels. Design/methodology/approach We empirically assess the impact of situation-dependent knowledge transfer velocities on time consumption in teams and individuals. Further, we issue the demographic effect on this relationship. We study a sample of 178 experiments of project teams and individuals applying ordinary least squares (OLS) for regression analysis-based modeling. Findings The authors find that time consumed at knowledge transfers is negatively associated with the complexity of tasks. Moreover, competence among team members has a complementary effect on this relationship and stickiness retards knowledge transfers. Thus, while demographic factors urgently need to be considered for effective and speedy knowledge transfers, these influencing factors should be addressed on a conversion-specific basis so that some tasks are realized in teams best while others are not. Guidelines and interventions are derived to identify best task realization variants, so that process performance is improved by a new kind of process improvement method. Research limitations/implications This study establishes empirically the importance of conversion-specific influence factors and demographic factors as drivers of high knowledge transfer velocities in teams and among individuals. The contribution connects the field of knowledge management to important streams in the wider business literature: process improvement, management of knowledge resources, design of information systems, etc. Whereas the model is highly bound to the experiment tasks, it has high explanatory power and high generalizability to other contexts. Practical implications Team managers should take care to allow the optimal knowledge transfer situation within the team. This is particularly important when knowledge sharing is central, e.g. in product development and consulting processes. If this is not possible, interventions should be applied to the individual knowledge transfer situation to improve knowledge transfers among team members. Social implications Faster and more effective knowledge transfers improve the performance of both commercial and non-commercial organizations. As nowadays, the individual is faced with time pressure to finalize tasks, the deliberated increase of knowledge transfer velocity is a core capability to realize this goal. Quantitative knowledge transfer models result in more reliable predictions about the duration of knowledge transfers. These allow the target-oriented modification of knowledge transfer situations so that processes speed up, private firms are more competitive and public services are faster to citizens. Originality/value Time consumption is an increasingly relevant factor in contemporary business but so far not been explored in experiments at all. This study extends current knowledge by considering quantitative effects on knowledge velocity and improved knowledge transfers. KW - knowledge transfer KW - time consumption KW - knowledge transfer velocity KW - knowledge KW - experimentation KW - process improvement KW - process simulation KW - process design Y1 - 2024 U6 - https://doi.org/10.1108/BPMJ-10-2023-0853 SN - 1463-7154 VL - 30 IS - 4 SP - 1088 EP - 1110 PB - Emerald CY - Bingley ER - TY - JOUR A1 - Marienfeldt, Justine A1 - Kühler, Jakob A1 - Kuhlmann, Sabine A1 - Proeller, Isabella T1 - Kommunale Verwaltungsdigitalisierung im föderalen Kontext T1 - Local government digitalization in a federal context BT - ein europäischer Ländervergleich BT - a European country comparison JF - der moderne staat – Zeitschrift für Public Policy, Recht und Management N2 - Dieser Beitrag vergleicht die kommunale Verwaltungsdigitalisierung in Deutschland, Österreich und der Schweiz (DACH-Länder) als Vertreter der kontinentaleuropäisch-föderalen Verwaltungstradition bei zugleich unterschiedlichen Digitalisierungsansätzen und -fortschritten. Basierend auf Interviews mit 22 Expert*innen und Beobachtungen in je einer Kommune pro Land sowie Dokumenten-, Literatur- und Sekundärdatenanalysen untersucht die Studie, wie Verwaltungsdigitalisierung im Mehrebenensystem organisiert ist und welche Rolle dabei das Verwaltungsprofil spielt sowie welche Innovationsschwerpunkte die Kommunen im Hinblick auf die Leistungserbringung und die internen Prozesse setzen. Die Ergebnisse zeigen, dass der hohe Grad lokaler Autonomie den Kommunen ermöglicht, eigene Akzente in der Verwaltungsdigitalisierung zu setzen. Zugleich wirken die stark verflochtenen komplexen Entscheidungsstrukturen und hohen Koordinationsbedarfe in verwaltungsföderalen Systemen, die in Deutschland am stärksten, in Österreich etwas schwächer und in der Schweiz am geringsten ausgeprägt sind, als Digitalisierungshemmnisse. Ferner weisen die Befunde auf eine unitarisierende Wirkung der Verwaltungsdigitalisierung als Reformbereich hin. Insgesamt trägt die Studie zu einem besseren Verständnis dafür bei, welche Problematik die Verwaltungsdigitalisierung für föderal-dezentrale Verwaltungsmodelle mit sich bringt. N2 - This article compares the digitalization of local government in Germany, Austria and Switzerland (DACH countries) as representatives of the continental European federal administrative tradition, but with different approaches to and progress in digitalization. Based on interviews with 22 experts and observations in one municipality per country as well as document, literature and secondary data analyses, the study examines how administrative digitalization is organized in the multi-level system and what role the administrative profile plays in this, as well as what innovation priorities the municipalities set with regard to service provision and internal processes. The results show that the high degree of local autonomy enables the municipalities to set their own innovation priorities. Simultaneously, the highly intertwined complex decision-making structures and need for coordination in federal administrative systems, which are most pronounced in Germany, somewhat weaker in Austria and least pronounced in Switzerland, act as barriers to digitalization. Furthermore, the findings point to a unitarizing effect of administrative digitalization as an area of reform. Overall, the study contributes to a better understanding of the problems that administrative digitalization poses for federal-decentralized administrative systems. KW - digitalization KW - administrative reform KW - local government KW - DACH countries KW - comparative case study KW - Digitalisierung KW - Verwaltungsreform KW - Kommunen KW - DACH-Länder KW - Vergleich Y1 - 2024 UR - https://www.wiso-net.de/document/DMS__98bb1422067fd8d5bd11f47f8f2651fab936d2ce U6 - https://doi.org/10.3224/dms.v17i1.03 SN - 1865-7192 SN - 2196-1395 VL - 17 IS - 1 SP - 35 EP - 59 PB - Verlag Barbara Budrich CY - Leverkusen-Opladen ER - TY - JOUR A1 - Kühler, Jakob A1 - Drathschmidt, Nicolas A1 - Großmann, Daniela T1 - ‘Modern talking’ BT - narratives of agile by German public sector employees JF - Information polity N2 - Despite growing interest, we lack a clear understanding of how the arguably ambiguous phenomenon of agile is perceived in government practice. This study aims to alleviate this puzzle by investigating how managers and employees in German public sector organisations make sense of agile as a spreading management fashion in the form of narratives. This is important because narratives function as innovation carriers that ultimately influence the manifestations of the concept in organisations. Based on a multi-case study of 31 interviews and 24 responses to a qualitative online survey conducted in 2021 and 2022, we provide insights into what public sector managers, employees and consultants understand (and, more importantly, do not understand) as agile and how they weave it into their existing reality of bureaucratic organisations. We uncover three meta-narratives of agile government, which we label ‘renew’, ‘complement’ and ‘integrate’. In particular, the meta-narratives differ in their positioning of how agile interacts with the characteristics of bureaucratic organisations. Importantly, we also show that agile as a management fad serves as a projection surface for what actors want from a modern and digital organisation. Thus, the vocabulary of agile government within the narratives is inherently linked to other diffusing phenomena such as new work or digitalisation. KW - agile government KW - agility KW - narratives KW - public administration KW - public sector organizations KW - fashion KW - digital transformation KW - interpretative research Y1 - 2024 U6 - https://doi.org/10.3233/IP-230059 SN - 1570-1255 SN - 1875-8754 VL - 29 IS - 2 SP - 199 EP - 216 PB - IOS Press CY - Amsterdam ER - TY - JOUR A1 - Roling, Wiebke M. A1 - Grum, Marcus A1 - Gronau, Norbert A1 - Kluge, Annette T1 - The roots of errors in adaptive performance BT - clustering behavioral patterns after the introduction of a change JF - Journal of workplace learning N2 - Purpose The purpose of this study was to investigate work-related adaptive performance from a longitudinal process perspective. This paper clustered specific behavioral patterns following the introduction of a change and related them to retentivity as an individual cognitive ability. In addition, this paper investigated whether the occurrence of adaptation errors varied depending on the type of change content. Design/methodology/approach Data from 35 participants collected in the simulated manufacturing environment of a Research and Application Center Industry 4.0 (RACI) were analyzed. The participants were required to learn and train a manufacturing process in the RACI and through an online training program. At a second measurement point in the RACI, specific manufacturing steps were subject to change and participants had to adapt their task execution. Adaptive performance was evaluated by counting the adaptation errors. Findings The participants showed one of the following behavioral patterns: (1) no adaptation errors, (2) few adaptation errors, (3) repeated adaptation errors regarding the same actions, or (4) many adaptation errors distributed over many different actions. The latter ones had a very low retentivity compared to the other groups. Most of the adaptation errors were made when new actions were added to the manufacturing process. Originality/value Our study adds empirical research on adaptive performance and its underlying processes. It contributes to a detailed understanding of different behaviors in change situations and derives implications for organizational change management. KW - adaptive performance KW - behavioral patterns KW - change KW - process perspective KW - quantitative KW - retentivity KW - rype of change content Y1 - 2024 U6 - https://doi.org/10.1108/JWL-10-2023-0168 SN - 1366-5626 VL - 36 IS - 4 SP - 267 EP - 281 PB - Emerald CY - Bradford ER - TY - THES A1 - Adam, Jan P. T1 - Top-Management-Support und die Digitalisierung von Verwaltungsleistungen T1 - Top management support and the digitalization of administrative services BT - Analyse zu den Effekten begrenzter Rationalität auf die Umsetzung von OZG-Leistungen und die Rolle des Verwaltungsmanagements BT - an analysis of the effects of bounded rationality on the implementation of OZG services and the role of administrative management N2 - Digitalization is a key component of current administrative reforms. Despite its high importance and long-standing efforts, the balance of administrative digitalization in Germany remains ambivalent. This study investigates the influencing factors on the implementation of digitalization projects in public administration, with a special focus on the role of top management support. This study focuses on three successful digitalization projects from the German Online Access Act (OZG) and analyzes, using problem-centered expert interviews, the influencing factors on the implementation of OZG projects and the role of management in this process. The analysis is theoretically grounded and based on the approach of bounded rationality and the economic theory of bureaucracy. The results suggest that the identified influencing factors affect the reusability and maturity level of administrative services differently and can be interpreted as consequences of bounded rationality in the human problem-solving process. Managers influence the bounded rationality of operational actors by implementing appropriate strategies in the support of their implementation tasks. This includes providing resources, contributing their expertise, making information accessible, changing decision-making pathways, and contributing to conflict resolution. The study provides valuable insights into actual management practices and derives recommendations for the implementation of public digitalization projects and the management of public administrations. This study makes an important contribution to understanding the influence of management in digitalization. It also underscores the need for further research in this area to better understand the practices and challenges of administrative digitalization and to effectively address them. N2 - Die Digitalisierung ist ein wesentlicher Bestandteil aktueller Verwaltungsreformen. Trotz der hohen Bedeutung und langjähriger Bemühungen bleibt die Bilanz der Verwaltungsdigitalisierung in Deutschland ambivalent. Diese Studie konzentriert sich auf drei erfolgreiche Digitalisierungsvorhaben aus dem Onlinezugangsgesetz (OZG) und analysiert mittels problemzentrierter Expertenbefragung Einflussfaktoren auf die Umsetzung von OZG-Vorhaben und den Einfluss des Managements in diesem Prozess. Die Analyse erfolgt theoriegeleitet basierend auf dem Ansatz der begrenzten Rationalität und der ökonomischen Theorie der Bürokratie. Die Ergebnisse zeigen, dass anzunehmen ist, dass die identifizierten Einflussfaktoren unterschiedlich auf Nachnutzbarkeit und Reifegrad von Verwaltungsleistungen wirken und als Folgen begrenzter Rationalität im menschlichen Problemlösungsprozess interpretiert werden können. Managerinnen unterstützen die operativen Akteure bei der Umsetzung, indem sie deren begrenzte Rationalität mit geeigneten Strategien adressieren. Dazu können sie Ressourcen bereitstellen, mit ihrer Expertise unterstützen, Informationen zugänglich machen, Entscheidungswege verändern sowie zur Konfliktlösung beitragen. Die Studie bietet wertvolle Einblicke in die tatsächliche Managementpraxis und leitet daraus Empfehlungen für die Umsetzung öffentlicher Digitalisierungsvorhaben sowie für die Steuerung öffentlicher Verwaltungen ab. Diese Studie liefert einen wichtigen Beitrag zum Verständnis des Einflusses des Managements in der Verwaltungsdigitalisierung. Die Studie unterstreicht außerdem die Notwendigkeit weiterer Forschung in diesem Bereich, um die Praktiken und Herausforderungen der Verwaltungsdigitalisierung besser zu verstehen und effektiv zu adressieren. KW - Verwaltungsdigitalisierung KW - Top-Management-Support KW - öffentliche Verwaltung KW - E-Government KW - begrenzte Rationalität KW - Digitalisierung KW - OZG-Umsetzung KW - Verwaltungsreformen KW - administrative digitalization KW - top management support KW - public administration KW - eGovernment KW - digitalization projects KW - bounded rationality KW - OZG implementation KW - management practices Y1 - 2024 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-647132 ER - TY - JOUR A1 - Brennecke, Julia T1 - Media Review: entrepreneurship as networking JF - Organization studies Y1 - 2023 U6 - https://doi.org/10.1177/01708406231200710 SN - 0170-8406 SN - 1741-3044 SP - 1 EP - 4 PB - Sage CY - London ER - TY - CHAP A1 - Bindenagel Šehović, Annamarie ED - Govender, Kaymarlin ED - Poku, Nana K. T1 - Protecting the vulnerable BT - human and health security beyond citizenship, exploring the rationale and the possibilities for adolescents T2 - Preventing HIV among young people in Southern and Eastern Africa : Emerging evidence and intervention strategies. - (Routledge Studies in health in Africa ; Vol. 2) N2 - Contemporary pressures of climate change and migration are abetting the spread of (re)emerging infectious diseases (EIDs), including HIV, Ebola and tuberculosis (TB). While the fact remains that any person can become infected, those most affected are vulnerable populations. In Eastern and Southern Africa (ESA) these include marginalized groups such as people who sell sex, LGBTI and MSM, but more widely also adolescents. Adolescents and young adults represent a particularly vulnerable group, caught as they are on the cusp between child protections and adult citizenship claims, including to health and educational provisions and protections. Without, or with incomplete claims, members of marginalized and vulnerable communities are excluded from access to provisions and protections of health as part of human security, whether out of apathy, fear or jurisdiction or through (deliberate) neglect. The chapter proceeds through the framework of human security, which puts the security of individuals at the centre of its analysis. This stands in contrast to the 1990s securitization argument which framed HIV as a threat to state security. This chapter analyzes unique challenges of vulnerable adolescent populations as these relate to HIV prevention and treatment access. In doing so, it pays special heed to the “double vulnerability” of non-citizenship and compromised citizenship among this cohort. By invoking the human security paradigm, this chapter explores HIV interventions as they pertain to and aim to protect vulnerable populations beyond borders. Y1 - 2021 SN - 978-0-429-46281-8 SN - 978-0-429-87076-7 U6 - https://doi.org/10.4324/9780429462818 SP - 110 EP - 124 PB - Routledge/Taylor & Francis Group CY - London ; New York ER - TY - CHAP A1 - David, Natalie A. A1 - Coutinho, James A. A1 - Brennecke, Julia ED - Gerbasi, Alexandra ED - Emery, Cécile ED - Parker, Andrew T1 - Workplace friendships BT - antecedents, consequences, and new challenges for employees and organizations T2 - Understanding workplace relationships N2 - Workplace friendships, i.e., when work colleagues are also friends, are a widespread phenomenon in organizations which has attracted increasing research interest in recent decades. Numerous studies have investigated consequences of workplace friendships and found positive outcomes, such as increased employee job satisfaction or organizational performance, as well as negative outcomes, such as decreased knowledge-sharing between different friendship cliques. Other studies have examined what shapes workplace friendships, focusing on determinants such as personality or the spatial composition of organizations. Finally, an increasing number of studies focus on multiplex workplace friendships, where employees who are friends are also linked by a specific work-focused relationship. In this chapter, we first take stock of the literature on workplace friendships by providing an overview of their antecedents and consequences at the individual, the group, and the organizational level, and review the smaller body of research on multiplex workplace friendships. Second, we critically discuss practical implications of workplace friendships, focusing on their relevance to three current challenges for employees and organizations: the increase in virtual work, social inequalities in organizations, and the increased overlap of professional and private life. Finally, we provide recommendations for organizations on how to address these challenges and effectively manage workplace friendships. Y1 - 2023 SN - 978-3-031-16639-6 SN - 978-3-031-16640-2 U6 - https://doi.org/10.1007/978-3-031-16640-2_11 SP - 325 EP - 368 PB - Palgrave Macmillan CY - Cham ER - TY - JOUR A1 - Becker, Kirstin A1 - Gronewold, Ulfert A1 - Weiß, Katharina T1 - Using legitimacy strategies to secure organisational survival over time BT - the case of EFRAG JF - Accounting and business research N2 - In this paper, we study how the European Financial Reporting Advisory Group (EFRAG) used different legitimacy strategies between 2004 and 2021 to secure its organisational survival. Although EFRAG is now an established player within the regulatory space of corporate reporting, the organisation’s path towards this position was not straightforward. Based on 20 interviews with current and former members of EFRAG and archival documents, we investigate how EFRAG initially gained and maintained its legitimacy and how it responded to a legitimacy crisis arising in the aftermath of the 2008–2009 financial crisis. Based on prior research on organisational strategies for legitimising actions, we derive a framework for our analysis and show how EFRAG has adapted various legitimacy strategies over time. We further find that the use of legitimacy strategies is constrained by various systemic factors and show how EFRAG’s adaptations to its legitimacy strategies led to new tensions. Our findings contribute to the literature on private regulatory organisations’ legitimacy and the political economy of standard setting. KW - EFRAG KW - legitimacy KW - organisational survival KW - regulatory intermediary KW - IFRS Y1 - 2024 U6 - https://doi.org/10.1080/00014788.2024.2346533 SN - 0001-4788 SN - 2159-4260 SP - 1 EP - 31 PB - Routledge, Taylor & Francis Group CY - New York ER - TY - CHAP A1 - Mirbabaie, Milad A1 - Rieskamp, Jonas A1 - Hofeditz, Lennart A1 - Stieglitz, Stefan ED - Bui, Tung X. T1 - Breaking down barriers BT - how conversational agents facilitate open science and data sharing T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - Many researchers hesitate to provide full access to their datasets due to a lack of knowledge about research data management (RDM) tools and perceived fears, such as losing the value of one's own data. Existing tools and approaches often do not take into account these fears and missing knowledge. In this study, we examined how conversational agents (CAs) can provide a natural way of guidance through RDM processes and nudge researchers towards more data sharing. This work offers an online experiment in which researchers interacted with a CA on a self-developed RDM platform and a survey on participants’ data sharing behavior. Our findings indicate that the presence of a guiding and enlightening CA on an RDM platform has a constructive influence on both the intention to share data and the actual behavior of data sharing. Notably, individual factors do not appear to impede or hinder this effect. KW - open science practices in information systems research KW - conversational agents KW - data sharing KW - digital nudging KW - open science KW - research data management Y1 - 2024 UR - https://hdl.handle.net/10125/106457 SN - 978-0-99813-317-1 SP - 672 EP - 681 PB - Department of IT Management Shidler College of Business University of Hawaii CY - Honolulu, HI ER - TY - CHAP A1 - Marx, Julian A1 - Brünker, Felix A1 - Mirbabaie, Milad A1 - Stieglitz, Stefan ED - Bui, Tung X. T1 - Digital activism on social media BT - the role of brand ambassadors and corporate reputation management T2 - Proceedings of the 57th Annual Hawaii International Conference on System Sciences N2 - Social media constitute an important arena for public debates and steady interchange of issues relevant to society. To boost their reputation, commercial organizations also engage in political, social, or environmental debates on social media. To engage in this type of digital activism, organizations increasingly utilize the social media profiles of executive employees and other brand ambassadors. However, the relationship between brand ambassadors’ digital activism and corporate reputation is only vaguely understood. The results of a qualitative inquiry suggest that digital activism via brand ambassadors can be risky (e.g., creating additional surface for firestorms, financial loss) and rewarding (e.g., emitting authenticity, employing ‘megaphones’ for industry change) at the same time. The paper informs both scholarship and practitioners about strategic trade-offs that need to be considered when employing brand ambassadors for digital activism. KW - the bright and dark side of social media in the marginalized contexts KW - brand ambassadors KW - digital activism KW - reputation management KW - social media Y1 - 2024 UR - https://hdl.handle.net/10125/107250 SN - 978-0-99813-317-1 SP - 7205 EP - 7214 PB - Department of IT Management Shidler College of Business University of Hawaii CY - Honolulu, HI ER - TY - CHAP A1 - Stieglitz, Stefan A1 - Fromm, Jennifer A1 - Kocur, Alexander A1 - Rostalski, Frauke A1 - Duda, Michelle A1 - Evans, Alison A1 - Rieskamp, Jonas A1 - Sievi, Luzia A1 - Pawelec, Maria A1 - Heesen, Jessica A1 - Loh, Wulf A1 - Fuchß, Christoph A1 - Eyilmez, Kaan T1 - What measures can government institutions in Germany take against digital disinformation? BT - a systematic literature review and ethical-legal discussion T2 - Wirtschaftsinformatik 2023 Proceedings N2 - Disinformation campaigns spread rapidly through social media and can cause serious harm, especially in crisis situations, ranging from confusion about how to act to a loss of trust in government institutions. Therefore, the prevention of digital disinformation campaigns represents an important research topic. However, previous research in the field of information systems focused on the technical possibilities to detect and combat disinformation, while ethical and legal perspectives have been neglected so far. In this article, we synthesize previous information systems literature on disinformation prevention measures and discuss these measures from an ethical and legal perspective. We conclude by proposing questions for future research on the prevention of disinformation campaigns from an IS, ethical, and legal perspective. In doing so, we contribute to a balanced discussion on the prevention of digital disinformation campaigns that equally considers technical, ethical, and legal issues, and encourage increased interdisciplinary collaboration in future research. KW - disinformation campaigns KW - social media KW - ethical implications KW - legal implications KW - government agencies Y1 - 2023 UR - https://aisel.aisnet.org/wi2023/20/ PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - JOUR A1 - Fromm, Jennifer A1 - Stieglitz, Stefan A1 - Mirbabaie, Milad T1 - Virtual reality in digital education BT - an affordance network perspective on effective use behavior JF - ACM SIGMIS database N2 - Virtual reality promises high potential as an immersive, hands-on learning tool for training 21st-century skills. However, previous research revealed that the mere use of digital tools in higher education does not automatically translate into learning outcomes. Instead, information systems studies emphasized the importance of effective use behavior to achieve technology usage goals. Applying the affordance network approach, we investigated what constitutes effective usage behavior regarding a virtual reality collaboration system in digital education. Therefore, we conducted 18 interviews with students and observations of six course sessions. The results uncover how affordance actualization contributed to the achievement of learning goals. A comparison with findings of previous studies on other information systems (i.e., electronic medical record systems, big data analytics, fitness wearables) allowed us to highlight system-specific differences in effective use behavior. We also demonstrated a clear distinction between concepts surrounding effective use theory facilitating the application of the affordance network approach in information systems research. KW - virtual reality KW - effective use behavior KW - affordance network approach KW - digital education KW - qualitative research Y1 - 2024 U6 - https://doi.org/10.1145/3663682.3663685 SN - 0095-0033 SN - 1532-0936 VL - 55 IS - 2 SP - 14 EP - 41 PB - ACM CY - New York, NY ER - TY - RPRT A1 - Clausen, Sünje A1 - Stieglitz, Stefan A1 - Wloka, Michelle T1 - Between reality & fantasy BT - transforming influencer relations through synthetic media T2 - Communication insights N2 - Synthetische Medien ermöglichen die zunehmend automatisierte Erstellung virtueller Influencer, von denen bereits einige Millionen Follower in sozialen Medien gewonnen haben. Unter der Leitung von Professor Stefan Stieglitz und Sünje Clausen (Universität Potsdam) und in Kooperation mit Sanofi hat ein Forschungsprojekt untersucht, wie computergenerierten Charaktere für die Influencer-Kommunikation im Unternehmensumfeld genutzt werden können. Nähere Informationen zu den Forschungsergebnissen können in der Communication Insights nachgelesen werden: eine kurze Einführung in die Influencer-Kommunikation, potenziellen Vorteile als auch Herausforderungen von virtuellen Influencern, Tipps für den Prozess der Gestaltung und Nutzung eines virtuellen Influencers. Y1 - 2023 UR - https://hdl.handle.net/10419/280991 U6 - https://doi.org/10419/280991 SN - 2749-893X VL - 19 PB - Academic Society for Management & Communication CY - Leipzig ER - TY - RPRT A1 - Stieglitz, Stefan A1 - Zerfaß, Ansgar A1 - Wloka, Michelle A1 - Clausen, Sünje T1 - Communications trend radar 2024 BT - information inflation, AI literacy, workforce shift, content integrity & decoding humans T2 - Communication insights N2 - What does the future hold for corporate communications? The Communications Trend Radar is an applied research project. On an annual basis, it identifies relevant trends for corporate communications from the fields of society, management, and technology. The research team at the University of Potsdam (Professor Stefan Stieglitz, Sünje Clausen, MS.) and Leipzig University (Professor Ansgar Zerfass, Dr Michelle Wloka) identified the following trends for 2024: Information Inflation, AI Literacy, Workforce Shift, Content Integrity, Decoding Humans. More information on the trends can be found in the Communications Trend Radar Report 2024 N2 - Wo steht die Kommunikationsbranche und wohin wird sie sich entwickeln? Der Communications Trend Radar ist eine wissenschaftliche, interessensunabhängige Studie, die jedes Jahr relevante Trends für die Unternehmenskommunikation aus den Bereichen Gesellschaft, Management und Technologie herausarbeitet. Das Forschungsteam der Universität Potsdam (Prof. Dr. Stefan Stieglitz, Sünje Clausen, M.Sc.) und der Universität Leipzig (Prof. Dr. Ansgar Zerfaß, Dr. Michelle Wloka) identifiziert für 2024 die Trends: Information Inflation, AI Literacy, Workforce Shift, Content Integrity, Decoding Humans. Weitere Informationen zu den Trends können im Communications Trend Radar Report 2024 nachgelesen werden. Y1 - 2024 UR - https://hdl.handle.net/10419/284410 U6 - https://doi.org/10419/284410 SN - 2749-893X VL - 20 PB - Academic Society for Management & Communication CY - Leipzig ER - TY - JOUR A1 - Stieglitz, Stefan A1 - Mirbabaie, Milad A1 - Deubel, Annika A1 - Braun, Lea-Marie A1 - Kissmer, Tobias T1 - Corrigendum to “The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications” [International Journal of Information Management 72 (2023) 102665] JF - International journal of information management N2 - We would like to inform the readers and editors of the journal that we have discovered some errors in the references of our paper. These errors were brought to our attention by a reader who noticed some inconsistencies between the citations in the text and the bibliography. Upon further investigation, we realized that our literature management software had mistakenly linked some of the references to wrong or non-existent sources. We apologize for this oversight and assure you that it did not affect the validity or quality of our arguments and results, which were based on the correct sources. Below you find a list of the incorrect references along with their corresponding correct ones. We hope that this correction statement will clarify any confusion or misunderstanding that may have arisen from this mistake. The authors would like to apologise for any inconvenience caused. Y1 - 2024 U6 - https://doi.org/10.1016/j.ijinfomgt.2024.102774 SN - 0268-4012 SN - 1873-4707 VL - 76 PB - Elsevier CY - Oxford ER - TY - JOUR A1 - Marx, Julian A1 - Blanco, Beatriz A1 - Amaral, Adriana A1 - Stieglitz, Stefan A1 - Aquino, Maria Clara T1 - Combating misinformation with internet culture BT - the case of Brazilian public health organizations and their COVID-19 vaccination campaigns JF - Internet research N2 - Purpose This study investigates the communication behavior of public health organizations on Twitter during the COVID-19 vaccination campaign in Brazil. It contributes to the understanding of the organizational framing of health communication by showcasing several instances of framing devices that borrow from (Brazilian) internet culture. The investigation of this case extends the knowledge by providing a rich description of the organizational framing of health communication to combat misinformation in a politically charged environment. Design/methodology/approach The authors collected a Twitter dataset of 77,527 tweets and analyzed a purposeful subsample of 536 tweets that contained information provided by Brazilian public health organizations about COVID-19 vaccination campaigns. The data analysis was carried out quantitatively and qualitatively by combining social media analytics techniques and frame analysis. Findings The analysis showed that Brazilian health organizations used several framing devices that have been identified by previous literature such as hashtags, links, emojis or images. However, the analysis also unearthed hitherto unknown visual framing devices for misinformation prevention and debunking that borrow from internet culture such as “infographics,” “pop culture references” and “internet-native symbolism.” Research limitations/implications First, the identification of framing devices relating to internet culture add to our understanding of the so far little addressed framing of misinformation combat messages. The case of Brazilian health organizations provides a novel perspective to knowledge by offering a notion of internet-native symbols (e.g. humor, memes) and popular culture references for misinformation combat, including misinformation prevention. Second, this study introduces a frontier of political contextualization to misinformation research that does not relate to the partisanship of the spreaders but that relates to the political dilemmas of public organizations with a commitment to provide accurate information to citizens. Practical implications The findings inform decision-makers and public health organizations about framing devices that are tailored to internet-native audiences and can guide strategies to carry out information campaigns in misinformation-laden social media environments. Social implications The findings of this case study expose the often-overlooked cultural peculiarities of framing information campaigns on social media. The report of this study from a country in the Global South helps to contrast several assumptions and strategies that are prevalent in (health) discourses in Western societies and scholarship. Originality/value This study uncovers unconventional and barely addressed framing devices of health organizations operating in Brazil, which provides a novel perspective to the body of research on misinformation. It contributes to existing knowledge about frame analysis and broadens the understanding of frame devices borrowing from internet culture. It is a call for a frontier in misinformation research that deals with internet culture as part of organizational strategies for successful misinformation combat. KW - misinformation KW - internet culture KW - frame analysis KW - social media KW - twitter KW - global south Y1 - 2023 U6 - https://doi.org/10.1108/INTR-07-2022-0573 SN - 1066-2243 SN - 2054-5657 VL - 33 IS - 5 SP - 1990 EP - 2012 PB - Emerald CY - Bingley ER - TY - JOUR A1 - Biermann, Kaija A1 - Nowak, Bianca A1 - Braun, Lea-Marie A1 - Taddicken, Monika A1 - Krämer, Nicole C. A1 - Stieglitz, Stefan T1 - Does scientific evidence sell? BT - combining manual and automated content analysis to investigate scientists’ and laypeople’s evidence practices on social media JF - Science communication N2 - Examining the dissemination of evidence on social media, we analyzed the discourse around eight visible scientists in the context of COVID-19. Using manual (N = 1,406) and automated coding (N = 42,640) on an account-based tracked Twitter/X dataset capturing scientists’ activities and eliciting reactions over six 2-week periods, we found that visible scientists’ tweets included more scientific evidence. However, public reactions contained more anecdotal evidence. Findings indicate that evidence can be a message characteristic leading to greater tweet dissemination. Implications for scientists, including explicitly incorporating scientific evidence in their communication and examining evidence in science communication research, are discussed. KW - evidence KW - public engagement KW - social media KW - COVID-19 KW - computational methods Y1 - 2024 U6 - https://doi.org/10.1177/10755470241249468 SN - 1075-5470 SN - 1552-8545 VL - 0 PB - Sage CY - Thousand Oaks, Calif. ER - TY - CHAP A1 - Wagner, Dieter A1 - Tellez, Ibrahin Amhed León ED - Hickmann, Thomas ED - Lederer, Markus T1 - Knowledge and technology-transfer-networks BT - examples in the nutrition, food and agricultural sector in Germany and Cuba T2 - Leidenschaft und Augenmaß : sozialwissenschaftliche Perspektiven auf Entwicklung, Verwaltung, Umwelt und Klima : Festschrift für Harald Fuhr Y1 - 2020 SN - 978-3-8487-5249-2 SN - 978-3-8452-9429-2 U6 - https://doi.org/10.5771/9783845294292-285 SP - 285 EP - 298 PB - Nomos CY - Baden-Baden ER - TY - CHAP A1 - Dunn, Malcolm H. A1 - Ganahl, Joseph P. ED - Hickmann, Thomas ED - Lederer, Markus T1 - Das Prinzip und System der modernen Armut T2 - Leidenschaft und Augenmaß : sozialwissenschaftliche Perspektiven auf Entwicklung, Verwaltung, Umwelt und Klima : Festschrift für Harald Fuhr Y1 - 2020 SN - 978-3-8487-5249-2 SN - 978-3-8452-9429-2 U6 - https://doi.org/10.5771/9783845294292-23 SP - 23 EP - 38 PB - Nomos CY - Baden-Baden ER - TY - CHAP A1 - Batzel, Katharina A1 - Baum, Katharina T1 - Exploring information flow on twitter: social network analysis on gender-specific sedicine T2 - AMCIS Proceedings 2022 N2 - To date, sex and gender differences play only a minor role in medical research and practice, thereby putting individuals’ health at risk. Gender-specific medicine, or the practice of taking these differences into account when conducting research and treating patients so far is being discussed primarily by experts. With people increasingly using social media such as Twitter for sharing and searching for health-related information online, Twitter can potentially educate about gender-specific medicine. However, little is known about the information circulation and the structure of interactions on the Twitter network discussing this topic. Results of a network analysis show that the network exhibits a community-structure, with information exchange being limited and concentrated in silos. This indicates that there is untapped potential for acquiring new information by users through interacting with individuals outside their community. Public health officials may benefit from this insight and tailor online campaigns to enhance awareness on gender-specific medicine. Y1 - 2022 SN - 978-1-958200-00-1 IS - 1548 PB - AIS CY - Atlanta ER - TY - JOUR A1 - Tiberius, Victor A1 - Weyland, Michael T1 - Enhancing higher entrepreneurship education: insights from practitioners for curriculum improvement JF - The International journal of Management Education N2 - Curricula for higher entrepreneurship education should meet the requirements of both a solid theoretical foundation and a practical orientation. When these curricula are designed by education specialists, entrepreneurs are usually not consulted. To explore practitioners’ curricular recommendations, we conducted 73 semi-structured interviews with entrepreneurs with at least five years of professional experience. We collected 49 items for teaching and learning objectives, 37 for contents, 28 for teaching methods, and 17 for assessment methods. The respondents are convinced that students should acquire solid knowledge in business and management, legal issues, and entrepreneurship. For the latter, only some core aspects are provided. The entrepreneurs put greater emphasis on entrepreneurial skills and attitudes and consider experiential learning designs as most suitable, both in the secure setting of the classroom and in real life. The findings can help reflect on current entrepreneurship curriculum designs. KW - curriculum design KW - curriculum development KW - entrepreneurship education Y1 - 2024 U6 - https://doi.org/10.1016/j.ijme.2024.100981 SN - 1472-8117 SN - 2352-3565 VL - 22 IS - 2 PB - Elsevier CY - Amsterdam ER - TY - JOUR A1 - Brennecke, Julia A1 - Coutinho, James A. A1 - Gilding, Michael A1 - Lusher, Dean A1 - Schaffer, Graham T1 - Invisible iterations: how formal and informal organization shape knowledge networks for coordination JF - Journal of management studies N2 - This study takes a network approach to investigate coordination among knowledge workers as grounded in both formal and informal organization. We first derive hypotheses regarding patterns of knowledge-sharing relationships by which workers pass on and exchange tacit and codified knowledge within and across organizational hierarchies to address the challenges that underpin contemporary knowledge work. We use survey data and apply exponential random graph models to test our hypotheses. We then extend the quantitative network analysis with insights from qualitative interviews and demonstrate that the identified knowledge-sharing patterns are the micro-foundational traces of collective coordination resulting from two underlying coordination mechanisms which we label ‘invisible iterations’ and ‘bringing in the big guns’. These mechanisms and, by extension, the associated knowledge-sharing patterns enable knowledge workers to perform in a setting that is characterized by complexity, uncertainty and ambiguity. Our research contributes to theory on the interplay between formal and informal organization for coordination by showing how self-directed, informal action is supported by the formal organizational hierarchy. In doing so, it also extends understanding of the role that hierarchy plays for knowledge-intensive work. Finally, it establishes the collective need to coordinate work as a previously overlooked driver of knowledge network relationships and network patterns. © 2024 The Authors. Journal of Management Studies published by Society for the Advancement of Management Studies and John Wiley & Sons Ltd. KW - coordination KW - hierarchy KW - informal organization KW - knowledge sharing KW - multiplexity KW - social network Y1 - 2024 U6 - https://doi.org/10.1111/joms.13076 SN - 0022-2380 SN - 1467-6486 SP - 1 EP - 42 PB - Wiley-Blackwell CY - Oxford ER - TY - BOOK A1 - Gronau, Norbert T1 - Knowledge Modeling and Description Language (KMDL) 3.0 BT - an introduction into the creation of knowledge-intensive business processes Y1 - 2024 SN - 978-3-95545-416-6 PB - GITO mbH Verlag CY - Berlin ER - TY - CHAP A1 - Rudian, Sylvio Leo A1 - Haase, Jennifer A1 - Pinkwart, Niels T1 - Predicting creativity in online courses T2 - 2022 International Conference on Advanced Learning Technologies (ICALT) N2 - Many prediction tasks can be done based on users’ trace data. This paper explores divergent and convergent thinking as person-related attributes and predicts them based on features gathered in an online course. We use the logfile data of a short Moodle course, combined with an image test (IMT), the Alternate Uses Task (AUT), the Remote Associates Test (RAT), and creative self-efficacy (CSE). Our results show that originality and elaboration metrics can be predicted with an accuracy of ~.7 in cross-validation, whereby predicting fluency and RAT scores perform worst. CSE items can be predicted with an accuracy of ~.45. The best performing model is a Random Forest Tree, where the features were reduced using a Linear Discriminant Analysis in advance. The promising results can help to adjust online courses to the learners’ needs based on their creative performances. KW - prediction KW - online course KW - trace data KW - creativity Y1 - 2022 SN - 978-1-6654-9519-6 SN - 978-1-6654-9520-2 U6 - https://doi.org/10.1109/ICALT55010.2022.00056 SP - 164 EP - 168 PB - IEEE CY - Piscataway, NJ ER - TY - CHAP A1 - Krause, Hannes-Vincent A1 - Baumann, Annika T1 - The devil in disguise BT - malicious envy’s impact on harmful interactions between social networking site users T2 - ICIS 2021: user behaviors, engagement, and consequences N2 - Envy constitutes a serious issue on Social Networking Sites (SNSs), as this painful emotion can severely diminish individuals' well-being. With prior research mainly focusing on the affective consequences of envy in the SNS context, its behavioral consequences remain puzzling. While negative interactions among SNS users are an alarming issue, it remains unclear to which extent the harmful emotion of malicious envy contributes to these toxic dynamics. This study constitutes a first step in understanding malicious envy’s causal impact on negative interactions within the SNS sphere. Within an online experiment, we experimentally induce malicious envy and measure its immediate impact on users’ negative behavior towards other users. Our findings show that malicious envy seems to be an essential factor fueling negativity among SNS users and further illustrate that this effect is especially pronounced when users are provided an objective factor to mask their envy and justify their norm-violating negative behavior. Y1 - 2021 UR - https://aisel.aisnet.org/icis2021/user_behaivors/user_behaivors/21 PB - AIS Electronic Library (AISeL) CY - [Erscheinungsort nicht ermittelbar] ER - TY - CHAP A1 - Sultanow, Eldar A1 - Chircu, Alina A1 - Wüstemann, Stefanie A1 - Schwan, André A1 - Lehmann, Andreas A1 - Sept, André A1 - Szymaski, Oliver A1 - Venkatesan, Sripriya A1 - Ritterbusch, Georg David A1 - Teichmann, Malte Rolf T1 - Metaverse opportunities for the public sector T2 - International Conference on Information Systems 2022 : Special Interest Group on Big Data : Proceedings N2 - The metaverse is envisioned as a virtual shared space facilitated by emerging technologies such as virtual reality (VR), augmented reality (AR), the Internet of Things (IoT), 5G, artificial intelligence (AI), big data, spatial computing, and digital twins (Allam et al., 2022; Dwivedi et al., 2022; Ravenscraft, 2022; Wiles, 2022). While still a nascent concept, the metaverse has the potential to “transform the physical world, as well as transport or extend physical activities to a virtual world” (Wiles, 2022). Big data technologies will also be essential in managing the enormous amounts of data created in the metaverse (Sun et al., 2022). Metaverse technologies can offer the public sector a host of benefits, such as simplified information exchange, stronger communication with citizens, better access to public services, or benefiting from a new virtual economy. Implementations are underway in several cities around the world (Geraghty et al., 2022). In this paper, we analyze metaverse opportunities for the public sector and explore their application in the context of Germany’s Federal Employment Agency. Based on an analysis of academic literature and practical examples, we create a capability map for potential metaverse business capabilities for different areas of the public sector (broadly defined). These include education (virtual training and simulation, digital campuses that offer not just online instruction but a holistic university campus experience, etc.), tourism (virtual travel to remote locations and museums, virtual festival participation, etc.), health (employee training – as for emergency situations, virtual simulations for patient treatment – for example, for depression or anxiety, etc.), military (virtual training to experience operational scenarios without being exposed to a real-world threats, practice strategic decision-making, or gain technical knowledge for operating and repairing equipment, etc.), administrative services (document processing, virtual consultations for citizens, etc.), judiciary (AI decision-making aids, virtual proceedings, etc.), public safety (virtual training for procedural issues, special operations, or unusual situations, etc.), emergency management (training for natural disasters, etc.), and city planning (visualization of future development projects and interactive feedback, traffic management, attraction gamification, etc.), among others. We further identify several metaverse application areas for Germany's Federal Employment Agency. These applications can help it realize the goals of the German government for digital transformation that enables faster, more effective, and innovative government services. They include training of employees, training of customers, and career coaching for customers. These applications can be implemented using interactive learning games with AI agents, virtual representations of the organizational spaces, and avatars interacting with each other in these spaces. Metaverse applications will both use big data (to design the virtual environments) and generate big data (from virtual interactions). Issues related to data availability, quality, storage, processing (and related computing power requirements), interoperability, sharing, privacy and security will need to be addressed in these emerging metaverse applications (Sun et al., 2022). Special attention is needed to understand the potential for power inequities (wealth inequity, algorithmic bias, digital exclusion) due to technologies such as VR (Egliston & Carter, 2021), harmful surveillance practices (Bibri & Allam, 2022), and undesirable user behavior or negative psychological impacts (Dwivedi et al., 2022). The results of this exploratory study can inform public sector organizations of emerging metaverse opportunities and enable them to develop plans for action as more of the metaverse technologies become a reality. While the metaverse body of research is still small and research agendas are only now starting to emerge (Dwivedi et al., 2022), this study offers a building block for future development and analysis of metaverse applications. Y1 - 2022 UR - https://aisel.aisnet.org/sigbd2022/5/ PB - AIS CY - Atlanta ER - TY - GEN A1 - Panzer, Marcel A1 - Bender, Benedict A1 - Gronau, Norbert T1 - Deep reinforcement learning in production planning and control BT - A systematic literature review T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe N2 - Increasingly fast development cycles and individualized products pose major challenges for today's smart production systems in times of industry 4.0. The systems must be flexible and continuously adapt to changing conditions while still guaranteeing high throughputs and robustness against external disruptions. Deep reinforcement learning (RL) algorithms, which already reached impressive success with Google DeepMind's AlphaGo, are increasingly transferred to production systems to meet related requirements. Unlike supervised and unsupervised machine learning techniques, deep RL algorithms learn based on recently collected sensorand process-data in direct interaction with the environment and are able to perform decisions in real-time. As such, deep RL algorithms seem promising given their potential to provide decision support in complex environments, as production systems, and simultaneously adapt to changing circumstances. While different use-cases for deep RL emerged, a structured overview and integration of findings on their application are missing. To address this gap, this contribution provides a systematic literature review of existing deep RL applications in the field of production planning and control as well as production logistics. From a performance perspective, it became evident that deep RL can beat heuristics significantly in their overall performance and provides superior solutions to various industrial use-cases. Nevertheless, safety and reliability concerns must be overcome before the widespread use of deep RL is possible which presumes more intensive testing of deep RL in real world applications besides the already ongoing intensive simulations. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 198 KW - deep reinforcement learning KW - machine learning KW - production planning KW - production control KW - systematic literature review Y1 - 2021 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-605722 SN - 2701-6277 SN - 1867-5808 ER - TY - GEN A1 - Abramova, Olga A1 - Wagner, Amina A1 - Olt, Christian M. A1 - Buxmann, Peter T1 - One for all, all for one BT - social considerations in user acceptance of contact tracing apps using longitudinal evidence from Germany and Switzerland T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe N2 - We propose a conceptual model of acceptance of contact tracing apps based on the privacy calculus perspective. Moving beyond the duality of personal benefits and privacy risks, we theorize that users hold social considerations (i.e., social benefits and risks) that underlie their acceptance decisions. To test our propositions, we chose the context of COVID-19 contact tracing apps and conducted a qualitative pre-study and longitudinal quantitative main study with 589 participants from Germany and Switzerland. Our findings confirm the prominence of individual privacy calculus in explaining intention to use and actual behavior. While privacy risks are a significant determinant of intention to use, social risks (operationalized as fear of mass surveillance) have a notably stronger impact. Our mediation analysis suggests that social risks represent the underlying mechanism behind the observed negative link between individual privacy risks and contact tracing apps' acceptance. Furthermore, we find a substantial intention–behavior gap. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 167 KW - digital contact tracing KW - privacy calculus KW - longitudinal study KW - privacy risks KW - surveillance KW - intention-behavior gap Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-605856 SN - 1867-5808 ER - TY - GEN A1 - Fischer, Caroline A1 - Siegel, John A1 - Proeller, Isabella A1 - Drathschmidt, Nicolas T1 - Resilience through digitalisation BT - how individual and organisational resources affect public employees working from home during the COVID-19 pandemic T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe N2 - This article examines public service resilience during the COVID-19 pandemic and studies the switch to telework due to social distancing measures. We argue that the pandemic and related policies led to increasing demands on public organisations and their employees. Following the job demands-resources model, we argue that resilience only can arise in the presence of resources for buffering these demands. Survey data were collected from 1,189 German public employees, 380 participants were included for analysis. The results suggest that the public service was resilient against the crisis and that the shift to telework was not as demanding as expected. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 168 KW - resilience KW - digitalisation KW - innovation KW - telework KW - work-place behavior KW - capacity KW - job demands-resources model KW - multi-level study Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-608040 SN - 1867-5808 IS - 4 ER - TY - GEN A1 - Deyanova, Kameliya A1 - Brehmer, Nataliia A1 - Lapidus, Artur A1 - Tiberius, Victor A1 - Walsh, Steve T1 - Hatching start-ups for sustainable growth BT - A bibliometric review on business incubators T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe N2 - Business incubators hatch start-ups, helping them to survive their early stage and to create a solid foundation for sustainable growth by providing services and access to knowledge. The great practical relevance led to a strong interest of researchers and a high output of scholarly publications, which made the field complex and scattered. To organize the research on incubators and provide a systematic overview of the field, we conducted bibliometric performance analyses and science mappings. The performance analyses depict the temporal development of the number of incubator publications and their citations, the most cited and most productive journals, countries, and authors, and the 20 most cited articles. The author keyword co-occurrence analysis distinguishes six, and the bibliographic coupling seven research themes. Based on a content analysis of the science mappings, we propose a research framework for future research on business incubators. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 169 KW - business incubators KW - bibliometric analysis KW - nascent entrepreneurs KW - start-ups Y1 - 2022 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-608434 SN - 1863-6683 SN - 1867-5808 IS - 7 ER - TY - GEN A1 - Ewelt-Knauer, Corinna A1 - Schwering, Anja A1 - Winkelmann, Sandra T1 - Doing good by doing bad BT - How tone at the top and tone at the bottom impact performance-improving noncompliant behavior T2 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe N2 - This study investigates how tone at the top, implemented by top management, and tone at the bottom, in an employee's immediate work environment, determine noncompliance. We focus on the disallowed actions of employees that improve their own and, in turn, the company's performance, referred to as performance-improving noncompliant behavior (PINC behavior). We conduct a survey of German sales employees to investigate specifically how, on the one hand, (1) corporate rules and (2) performance pressure, both implemented by top management, and, on the other hand, (3) others' PINC expectations and (4) others' PINC behavior, both arising from the employee's immediate work environment, influence PINC behavior. When considered in isolation, we find that corporate rules, as top management's main instrument to guide employee behavior, decrease employee PINC behavior. However, this effect is negatively influenced by the employees' immediate work environment when employees are expected to engage in PINC or when others engage in PINC. In contrast, even though top management places great performance pressure on employees, that by itself does not increase PINC behavior. Overall, our study informs practitioners and researchers about whether and how the four determinants increase or decrease employees' PINC behavior, which is important to comprehend triggers and to counteract such misconduct. T3 - Zweitveröffentlichungen der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe - 170 KW - noncompliance KW - tone at the top KW - tone at the bottom KW - corporate rules KW - performance pressure KW - others’ expectations KW - 0thers’ behavior Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus4-577912 SN - 1867-5808 IS - 3 ER -