TY  - JOUR
A1  - Abeler, Johannes
A1  - Calaki, Juljana
A1  - Andree, Kai
A1  - Basek, Christoph
T1  - The power of apology
N2  - How should firms react to customer complaints after an unsatisfactory purchase? In a field experiment, we test the effect of different reactions and find that a cheap-talk apology yields significantly better outcomes for the firm than offering a monetary compensation.
Y1  - 2010
UR  - http://www.sciencedirect.com/science/journal/01651765
U6  - https://doi.org/10.1016/j.econlet.2010.01.033
SN  - 0165-1765
ER  - 
TY  - RPRT
A1  - Andree, Kai
T1  - Spatial discrimination, nations' size and transportation costs
N2  - In this paper we develop a spatial Cournot trade model with two unequally sized countries, using the geographical interpretation of the Hotelling line. We analyze the trade and welfare effects of international trade between these two countries. The welfare analysis indicates that in this framework the large country benefits from free trade and the small country may be hurt by opening to trade. This finding is contrary to the results of Shachmurove and Spiegel (1995) as well as Tharakan and Thisse (2002), who use related models to analyze size effects in international trade, where the small country usually gains from trade and the large country may lose.
T3  - Volkswirtschaftliche Diskussionsbeiträge - 101 
KW  - Landesgröße
KW  - Außenwirtschaftstheorie
KW  - Zwei-Länder-Modell
KW  - Räumlicher Wettbewerb
KW  - Transportkosten
KW  - Neue ökonomische Geographie
Y1  - 2010
U6  - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:517-opus-48117
ER  -