TY - JOUR A1 - Ansmann, Moritz A1 - Seyfried, Markus T1 - Isomorphism and organizational performance BT - evidence from quality management in higher education JF - Quality assurance in education N2 - Purpose Quality management has become an integral part of management reforms in public sector organizations. Drawing on a new institutionalist perspective, this study aims to investigate the relation of management reforms and organizational performance in the context of higher education. Design/methodology/approach The authors analyse the interaction between isomorphic conformity in quality management adoption, organizational learning and quality improvement and, in so doing, address the central theoretical question of what effects isomorphic conformity has on organizational performance. Empirically, the study draws on survey data from quality managers at public higher education institutions in Germany. Methodically, it applies confirmatory factor analysis and structural equation modelling. Findings The results suggest that mimetic isomorphism is surprisingly compatible with processes of organizational learning, and thus, does not inevitably compromise organizational development. Originality/value By presenting these findings, the authors contribute to the controversial theoretical debate concerning the effects of isomorphism and to the ongoing discussion regarding the organizational impact of quality management in higher education. KW - Quality management KW - Quality assurance KW - Higher education KW - Structural KW - equation modelling KW - New institutionalism Y1 - 2021 U6 - https://doi.org/10.1108/QAE-07-2021-0114 SN - 0968-4883 SN - 1758-7662 VL - 30 IS - 1 SP - 135 EP - 149 PB - Emerald Group Publishing Limited CY - Bingley ER - TY - JOUR A1 - Seyfried, Markus A1 - Ansmann, Moritz T1 - Unfreezing higher education institutions? BT - understanding the introduction of quality management in teaching and learning in Germany JF - Higher Education N2 - Quality management (QM) in teaching and learning has strongly “infected” the higher education sector and spread around the world. It has almost everywhere become an integral part of higher education reforms. While existing research on QM mainly focuses on the national level from a macro-perspective, its introduction at the institutional level is only rarely analyzed. The present article addresses this research gap. Coming from the perspective of organization studies, it examines the factors that were crucial for the introduction of QM at higher education institutions in Germany. As the introduction of QM can be considered to be a process of organizational change, the article refers to Kurt Lewin’s seminal concept of “unfreezing” organizations as a theoretical starting point. Methodologically, a mixed methods approach is applied by combining qualitative data derived from interviews with institutional quality managers and quantitative data gathered from a nationwide survey. The results show that the introduction of QM is initiated by either internal or external processes. Furthermore, some institutions follow a rather voluntary approach of unfreezing, while others show modes of forced unfreezing. Consequently, the way how QM was introduced has important implications for its implementation. KW - Quality management KW - Organizational change KW - Higher education KW - Mixed methods Y1 - 2018 U6 - https://doi.org/10.1007/s10734-017-0185-2 SN - 0018-1560 SN - 1573-174X VL - 75 IS - 6 SP - 1061 EP - 1076 PB - Springer CY - Dordrecht ER - TY - JOUR A1 - Seyfried, Markus A1 - Ansmann, Moritz A1 - Pohlenz, Philipp T1 - Institutional isomorphism, entrepreneurship and effectiveness BT - the adoption and implementation of quality management in teaching and learning in Germany JF - Tertiary Education and Management N2 - This paper presents empirical evidence on the adoption, implementation and the perceived effectiveness of quality management in teaching and learning in German higher education institutions. Theoretically, the article combines two new institutionalist approaches: institutional isomorphism and institutional entrepreneurship. Empirically, the study refers to qualitative interview data and quantitative survey data. The analysis reveals that isomorphism is a leading driver behind the adoption of quality management in German higher education institutions, whereas institutional entrepreneurship plays an important role in quality management implementation. While isomorphism can be regarded as a conclusive reason behind the absence of a perception of quality management’s effectiveness, institutional entrepreneurship may function as a corrective towards the overall negative impact of isomorphic conformity by institutionalizing quality management in a sustainable manner. KW - Higher education KW - Quality management KW - Quality assurance KW - New institutionalism KW - Isomorphism KW - Institutional entrepreneurship Y1 - 2019 U6 - https://doi.org/10.1007/s11233-019-09022-3 SN - 1358-3883 SN - 1573-1936 VL - 25 IS - 2 SP - 115 EP - 129 PB - Springer CY - Dordrecht ER - TY - JOUR A1 - Seyfried, Markus A1 - Reith, Florian T1 - The seven deadly sins of quality management: trade-offs and implications for further research JF - Quality in higher education N2 - Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each ‘sin’ illustrating an inherent trade-off or paradox in the implementation of internal quality management in teaching and learning in higher education institutions. Identifying the trade-offs behind these sins is essential for a better understanding of quality management as an organisational problem. KW - Quality management KW - higher education KW - governance KW - trade-offs KW - teaching KW - research Y1 - 2019 U6 - https://doi.org/10.1080/13538322.2019.1683943 SN - 1353-8322 SN - 1470-1081 VL - 25 IS - 3 SP - 289 EP - 303 PB - Routledge, Taylor & Francis Group CY - Abingdon ER -