TY  - JOUR
A1  - Pousttchi, Key
A1  - Dehnert, Maik
T1  - Exploring the digitalization impact on consumer decision-making in retail banking
JF  - Electronic Markets
N2  - Retail banking has undergone a massive transformation in the last few years. A major aspect is changing consumer behavior. The aim of the paper is to better understand retail banking consumers regarding the impact of digitalization. Consequently, we acquired online consumer review data from Germany, the UK and US. We analyzed the data using coding techniques of grounded theory, supported by interdisciplinary literature to identify and categorize the relevant influence factors. The outcome of the paper is an integrated model of consumer decision-making in today’s retail banking along with four detailed partial models of the respective decision stages.
KW  - Digitalization
KW  - Retail banking
KW  - Consumer behavior
KW  - Decision
KW  - Choice
KW  - FinTech
Y1  - 2018
U6  - https://doi.org/10.1007/s12525-017-0283-0
SN  - 1019-6781
SN  - 1422-8890
VL  - 28
IS  - 3
SP  - 265
EP  - 286
PB  - Springer
CY  - Heidelberg
ER  - 
TY  - JOUR
A1  - Tiberius, Victor
A1  - Gojowy, Robin
A1  - Dabic, Marina
T1  - Forecasting the future of robo advisory
BT  - a three-stage delphi study on economic, technological, and societal implications
JF  - Technological forecasting & social change
N2  - Robo advisors represent a digital financial advice solution challenging traditional wealth and asset management, investment advice, retirement planning, and tax-loss harvesting. Based on algorithms, big data analysis, machine learning, and other technologies, these services minimize the necessity for human intervention. Based on an international three-stage Delphi study, we provide a plausible forecast of the development of the robo advisor industry, with regards to market development, competition, drivers of growth, customer segments, challenges, services, technologies, and societal change. The results suggest that the financial advice market will experience a further increase in the number of robo advisor services available. Existing and traditional financial advice players will be forced to adjust to the changing environment of the market. Due to low fees and ease of use, robo advisors will be made available to a broad cross section of society, and will cause significant market losses for traditional investment advice companies. Ten years from now, the predominant investment class will remain Exchange Traded Funds (ETFs). Even though degrees of human intervention are expected to vary considering the complexity of advice, automation will increase in significance when it comes to the development of robo advisors.
KW  - Robo advisor
KW  - Financial technology
KW  - FinTech
KW  - Investment advice
KW  - Delphi study
KW  - scenari
Y1  - 2022
U6  - https://doi.org/10.1016/j.techfore.2022.121824
SN  - 0040-1625
SN  - 1873-5509
VL  - 182
PB  - Elsevier
CY  - New York
ER  -