TY  - JOUR
A1  - Klippert, Monika
A1  - Stolpmann, Robert
A1  - Grum, Marcus
A1  - Thim, Christof
A1  - Gronau, Norbert
A1  - Albers, Albert
T1  - Knowledge transfer quality improvement
BT  - the quality enhancement of knowledge transfers in product engineering
JF  - Procedia CIRP
N2  - Developing a new product generation requires the transfer of knowledge among various knowledge carriers. Several factors influence knowledge transfer, e.g., the complexity of engineering tasks or the competence of employees, which can decrease the efficiency and effectiveness of knowledge transfers in product engineering. Hence, improving those knowledge transfers obtains great potential, especially against the backdrop of experienced employees leaving the company due to retirement, so far, research results show, that the knowledge transfer velocity can be raised by following the Knowledge Transfer Velocity Model and implementing so-called interventions in a product engineering context. In most cases, the implemented interventions have a positive effect on knowledge transfer speed improvement. In addition to that, initial theoretical findings describe factors influencing the quality of knowledge transfers and outline a setting to empirically investigate how the quality can be improved by introducing a general description of knowledge transfer reference situations and principles to measure the quality of knowledge artifacts. To assess the quality of knowledge transfers in a product engineering context, the Knowledge Transfer Quality Model (KTQM) is created, which serves as a basis to develop and implement quality-dependent interventions for different knowledge transfer situations. As a result, this paper introduces the specifications of eight situation-adequate interventions to improve the quality of knowledge transfers in product engineering following an intervention template. Those interventions are intended to be implemented in an industrial setting to measure the quality of knowledge transfers and validate their effect.
KW  - knowledge transfer
KW  - product generation engineering
KW  - improvement
KW  - quality
KW  - intervention
Y1  - 2023
U6  - https://doi.org/10.1016/j.procir.2023.02.171
SN  - 2212-8271
VL  - 119
SP  - 919
EP  - 925
PB  - Elsevier
CY  - Amsterdam
ER  -