TY  - JOUR
A1  - Bender, Benedict
T1  - The impact of integration on application success and customer satisfaction in mobile device platforms
JF  - Business & information systems engineering : the international journal of Wirtschaftsinformatik
N2  - Digital software platforms allow third parties to develop applications and thus extend their functionality. Platform owners provide platform boundary resources that allow for application development. For developers, platform integration, understood as the employment of platform resources, helps to realize application functionality effectively. Simultaneously, it requires integration effort and increases dependencies. Developers are interested to know whether integration contributes to success in hypercompetitive platform settings. While aspects of platform participation have been studied, research on a comprehensive notion of integration and related implications are missing. By proposing a platform integration model, this study supports a better understanding of integration. Concerning dynamics related to integration, effects were tested using information from over 82,000 Apple AppStore applications. Regression model analysis reveals that application success and customer satisfaction is positively influenced by platform integration. To achieve superior results, developers should address multiple aspects of integration, such as devices, data, the operating system, the marketplace as well as other applications, and provide updates. Finally, the study highlights the importance for all platform participants and their possibilities to employ integration as a strategic instrument.
KW  - Integration
KW  - Digital platforms
KW  - Boundary resources
KW  - Application success
KW  - Customer satisfaction
KW  - Mobile device platforms
Y1  - 2020
U6  - https://doi.org/10.1007/s12599-020-00629-0
SN  - 2363-7005
SN  - 1867-0202
VL  - 62
IS  - 6
SP  - 515
EP  - 533
PB  - Springer Fachmedien Wiesbaden GmbH
CY  - Wiesbaden
ER  - 
TY  - JOUR
A1  - Bender, Benedict
A1  - Heine, Moreen
T1  - Government as a Platform?
BT  - the power of platforms to support personalization of public services
JF  - Journal of Data Intelligence
N2  - Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. In the public sector, different understandings of the platform concept prevail. To guide the development and further re-search a coherent understanding is required. To address this gap, we identify the constitutive elements of platforms in the public sector. Moreover, their potential to coordinate partially autonomous entities as typical for federal organized states is highlighted. This study contributes through a uniform understanding of public service platforms by providing a framework with constitutive elements, that may guide future analysis.  Apart from chance regarding coordination, platforms are well suited to support contextual eGovernment targets. Among them is service personalization. Highly individualized service offerings support targets such as No Stop government. To this end, the paper extends the framework for service personalization in the public sector and exemplifies related aspects using a reference case.
KW  - Public service platforms
KW  - Digital platforms
KW  - Government as a platform
KW  - Public sector
KW  - Platform economy
KW  - Federal states
Y1  - 2022
U6  - https://doi.org/10.26421/JDI3.1-5
SN  - 2577-610X
VL  - 3
IS  - 1
SP  - 169
EP  - 187
PB  - Rinton Press
CY  - New Jersey
ER  -