@incollection{Kuhlmann2016, author = {Kuhlmann, Sabine}, title = {Benchmarking in der {\"o}ffentlichen Verwaltung}, series = {Praxishandbuch Public Management}, booktitle = {Praxishandbuch Public Management}, publisher = {WEKA}, address = {Z{\"u}rich}, isbn = {978-3-297-00936-9}, publisher = {Universit{\"a}t Potsdam}, pages = {321 -- 339}, year = {2016}, language = {de} } @incollection{KuhlmannVeit2023, author = {Kuhlmann, Sabine and Veit, Sylvia}, title = {Evaluation of and in public administration}, series = {Handbook of public policy evaluation}, booktitle = {Handbook of public policy evaluation}, editor = {Varone, Fr{\´e}d{\´e}ric and Jacob, Steve and Bundi, Pirmin}, publisher = {Edward Elgar Publishing}, address = {Cheltenham, UK}, isbn = {9781800884892}, doi = {10.4337/9781800884892.00023}, pages = {220 -- 237}, year = {2023}, abstract = {This chapter addresses the role of evaluation of and in public administration. We focus on two analytical key dimensions: a) the provider of the evaluation and b) the subject of the evaluation. Four major types of evaluation are distinguished: (1) external institutional evaluation, (2) internal institutional evaluation, (3) external evaluation of administrative action/results, (4) internal evaluation of administrative action/results. Type 1 and 2 refer to evaluation of administrative structures and processes as the subject of administrative reform. Type 3 and 4 represent different versions of evaluation in public administration, because the subject is administrative action and its outputs. The chapter highlights salient approaches and organizational settings of evaluation and provides insights into the institutionalization of an evaluation function in public administration. Finally, the chapter draws lessons regarding strengths and potentials but also remaining weaknesses and challenges of evaluation of and in public administration.}, language = {en} } @incollection{JannBouckaert2017, author = {Jann, Werner and Bouckaert, Geert}, title = {Current and Future Trends in European Public Sector Research}, series = {Starke Kommunen - wirksame Verwaltung : Fortschritte und Fallstricke der internationalen Verwaltungs- und Kommunalforschung}, booktitle = {Starke Kommunen - wirksame Verwaltung : Fortschritte und Fallstricke der internationalen Verwaltungs- und Kommunalforschung}, editor = {Kuhlmann, Sabine and Schwab, Oliver}, publisher = {Springer VS}, address = {Wiesbaden}, isbn = {978-3-658-17134-6}, doi = {10.1007/978-3-658-17135-3_4}, publisher = {Universit{\"a}t Potsdam}, pages = {43 -- 61}, year = {2017}, abstract = {Emmanuel Kant asked three important questions which will always be with us: What can we know? What should we do? What may we hope for? These three key existentialist questions are, of course, also relevant for a reflection on the future of Public Administration: What can we know, as researchers in the field of Public Administration, about our object of public administration? What should we do as researchers and teachers to make sure we remain part of a solution and to guarantee that we are ahead of reality and its future problems? What kind of improvement (or not) may we hope for a public sector in an increasingly complex society? This chapter tries to explore some possible answers to these three important questions for our field of Public Administration. The background is our common project about 'European Perspectives for Public Administration' (EPPA), which we hope to establish as a continuous dialogue and discourse in the context of European Public Administration and the 'European Group for Public Administration' (EGPA).}, language = {en} } @incollection{SchwabBogumilKuhlmannetal.2020, author = {Schwab, Christian and Bogumil, J{\"o}rg and Kuhlmann, Sabine and Gerber, Sascha}, title = {Digitalisierung von Verwaltungsleistungen in B{\"u}rger{\"a}mtern}, series = {Handbuch Digitalisierung in Staat und Verwaltung}, booktitle = {Handbuch Digitalisierung in Staat und Verwaltung}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-23667-0}, doi = {10.1007/978-3-658-23668-7}, pages = {437 -- 448}, year = {2020}, abstract = {Die Digitalisierung der {\"o}ffentlichen Leistungserbringung f{\"u}r die B{\"u}rger bildet gegenw{\"a}rtig einen Schwerpunkt der Modernisierungsaktivit{\"a}ten in Staat und Verwaltung. Hinsichtlich der digitalen Informationsbereitstellung hat es zwar deutliche Fortschritte gegeben, insgesamt zeigt sich jedoch eine allenfalls moderate „E-Government-Performanz" bei der digitalen Kommunikation zwischen Verwaltung und B{\"u}rgern sowie bei Transaktionen, d. h. der medienbruchfreien Abschließbarkeit von Verwaltungsvorg{\"a}ngen. Als wesentliche Gr{\"u}nde f{\"u}r die ern{\"u}chternde Bilanz der lokalen Verwaltungsdigitalisierung sind neben technischen, rechtlichen, finanziellen und personellen Barrieren insbesondere politische und institutionelle H{\"u}rden zu nennen. Viele Probleme sind zudem auch bei E-Government-Funktionen (z. B. der Online-Formulare oder elektronischen Bezahlm{\"o}glichkeiten) zu verzeichnen. Positiv schneidet dagegen die elektronische Terminvergabe ab, die in den B{\"u}rger{\"a}mtern zu wesentlichen Prozess- und Serviceverbesserungen gef{\"u}hrt hat. Allerdings sind neben positiven Effekten, wie beispielsweise schnelleren Bearbeitungszeiten und k{\"u}rzeren Wartezeiten, auch dysfunktionale Digitalisierungseffekte zu verzeichnen, wie erh{\"o}hter Arbeitsstress aufgrund eines gestiegenen Kommunikationsaufkommens (v. a. durch Email) und der damit einhergehenden Verlagerung des Arbeitsaufkommens vom Frontoffice ins Backoffice.}, language = {de} } @incollection{KuhlmannSeyfried2020, author = {Kuhlmann, Sabine and Seyfried, Markus}, title = {Comparative methods B}, series = {Handbook of research methods in public administration, management and policy}, booktitle = {Handbook of research methods in public administration, management and policy}, editor = {Vigoda-Gadot, Eran and Vashdi, Dana R.}, publisher = {Edward Elgar Publishing}, address = {Cheltenham, UK}, isbn = {978-1-78990-347-8}, doi = {10.4337/9781789903485.00017}, pages = {181 -- 196}, year = {2020}, abstract = {This chapter outlines the relevance and value of comparative approaches and methods in studying Public Administration (PA). It discusses the roots and current developments of comparative research in PA and discusses various methodological venues for cross-country comparisons, such as most similar/dissimilar systems designs, the method of concomitant variation and the difference-in-difference method. Besides the description of these approaches, we highlight their conceptual value for theory-driven empirical comparative research. Drawing on selected pieces of comparative research, the chapter furthermore provides examples for the application of comparative methods in practice presenting empirical findings and highlighting strengths and weaknesses. The chapter finally emphasizes that the methodological development in comparative PA research has by far not yet reached its end, and that some future challenges need to be addressed, such as the issues of causality, generalizability, and mixed-methods approaches.}, language = {en} } @incollection{Heuberger2020, author = {Heuberger, Moritz}, title = {Digitaler Organisationswandel}, series = {Handbuch Digitalisierung in Staat und Verwaltung}, booktitle = {Handbuch Digitalisierung in Staat und Verwaltung}, editor = {Klenk, Tanja and Nullmeier, Frank and Wewer, G{\"o}ttrik}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-23667-0}, doi = {10.1007/978-3-658-23668-7_54}, pages = {587 -- 598}, year = {2020}, abstract = {In diesem Artikel werden die Voraussetzungen f{\"u}r eine erfolgreiche Digitalisierung der {\"o}ffentlichen Verwaltung diskutiert. Dabei liegt der Fokus auf den internen Verwaltungsprozessen sowie auf der Kommunikation und Koordination innerhalb und zwischen Beh{\"o}rden. Zur richtigen Anlage eines digitalen Organisationswandels sind vor allem das Personalmanagement, die Organisationsform des Ver{\"a}nderungsprozesses sowie der Technologieeinsatz von zentraler Bedeutung.}, language = {de} }