@incollection{Kuhlmann2016, author = {Kuhlmann, Sabine}, title = {Benchmarking in der {\"o}ffentlichen Verwaltung}, series = {Praxishandbuch Public Management}, booktitle = {Praxishandbuch Public Management}, publisher = {WEKA}, address = {Z{\"u}rich}, isbn = {978-3-297-00936-9}, publisher = {Universit{\"a}t Potsdam}, pages = {321 -- 339}, year = {2016}, language = {de} } @incollection{KuhlmannVeit2023, author = {Kuhlmann, Sabine and Veit, Sylvia}, title = {Evaluation of and in public administration}, series = {Handbook of public policy evaluation}, booktitle = {Handbook of public policy evaluation}, editor = {Varone, Fr{\´e}d{\´e}ric and Jacob, Steve and Bundi, Pirmin}, publisher = {Edward Elgar Publishing}, address = {Cheltenham, UK}, isbn = {9781800884892}, doi = {10.4337/9781800884892.00023}, pages = {220 -- 237}, year = {2023}, abstract = {This chapter addresses the role of evaluation of and in public administration. We focus on two analytical key dimensions: a) the provider of the evaluation and b) the subject of the evaluation. Four major types of evaluation are distinguished: (1) external institutional evaluation, (2) internal institutional evaluation, (3) external evaluation of administrative action/results, (4) internal evaluation of administrative action/results. Type 1 and 2 refer to evaluation of administrative structures and processes as the subject of administrative reform. Type 3 and 4 represent different versions of evaluation in public administration, because the subject is administrative action and its outputs. The chapter highlights salient approaches and organizational settings of evaluation and provides insights into the institutionalization of an evaluation function in public administration. Finally, the chapter draws lessons regarding strengths and potentials but also remaining weaknesses and challenges of evaluation of and in public administration.}, language = {en} } @misc{KuhlmannRadtke2015, author = {Kuhlmann, Sabine and Radtke, Ina}, title = {Die Bundesverwaltung als moderner Betrieb II : Teil 4}, publisher = {Hochschule des Bundes f{\"u}r {\"o}ffentliche Verwaltung}, address = {Br{\"u}hl}, pages = {67}, year = {2015}, language = {de} } @article{KuhlmannWayenberg2016, author = {Kuhlmann, Sabine and Wayenberg, Ellen}, title = {Institutional impact assessment in multi-level systems: conceptualizing decentralization effects from a comparative perspective}, series = {International review of administrative sciences : an international journal of comparative public administration}, volume = {82}, journal = {International review of administrative sciences : an international journal of comparative public administration}, number = {2}, publisher = {Sage}, address = {London}, issn = {0020-8523}, doi = {10.1177/0020852315583194}, pages = {233 -- 272}, year = {2016}, abstract = {Comparative literature on institutional reforms in multi-level systems proceeds from a global trend towards the decentralization of state functions. However, there is only scarce knowledge about the impact that decentralization has had, in particular, upon the sub-central governments involved. How does it affect regional and local governments? Do these reforms also have unintended outcomes on the sub-central level and how can this be explained? This article aims to develop a conceptual framework to assess the impacts of decentralization on the sub-central level from a comparative and policy-oriented perspective. This framework is intended to outline the major patterns and models of decentralization and the theoretical assumptions regarding de-/re-centralization impacts, as well as pertinent cross-country approaches meant to evaluate and compare institutional reforms. It will also serve as an analytical guideline and a structural basis for all the country-related articles in this Special Issue. Points for practitioners Decentralization reforms are approved as having a key role to play in the attainment of 'good governance'. Yet, there is also the enticement on the part of state governments to offload an ever-increasing amount of responsibilities to, and overtask, local levels of government, which can lead to increasing performance disparities within local sub-state jurisdictions. Against this background, the article provides a conceptual framework to assess reform impacts from a comparative perspective. The analytical framework can be used by practitioners to support their decisions about new decentralization strategies or necessary adjustments regarding ongoing reform measures.}, language = {en} } @incollection{SchwabBogumilKuhlmannetal.2020, author = {Schwab, Christian and Bogumil, J{\"o}rg and Kuhlmann, Sabine and Gerber, Sascha}, title = {Digitalisierung von Verwaltungsleistungen in B{\"u}rger{\"a}mtern}, series = {Handbuch Digitalisierung in Staat und Verwaltung}, booktitle = {Handbuch Digitalisierung in Staat und Verwaltung}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-23667-0}, doi = {10.1007/978-3-658-23668-7}, pages = {437 -- 448}, year = {2020}, abstract = {Die Digitalisierung der {\"o}ffentlichen Leistungserbringung f{\"u}r die B{\"u}rger bildet gegenw{\"a}rtig einen Schwerpunkt der Modernisierungsaktivit{\"a}ten in Staat und Verwaltung. Hinsichtlich der digitalen Informationsbereitstellung hat es zwar deutliche Fortschritte gegeben, insgesamt zeigt sich jedoch eine allenfalls moderate „E-Government-Performanz" bei der digitalen Kommunikation zwischen Verwaltung und B{\"u}rgern sowie bei Transaktionen, d. h. der medienbruchfreien Abschließbarkeit von Verwaltungsvorg{\"a}ngen. Als wesentliche Gr{\"u}nde f{\"u}r die ern{\"u}chternde Bilanz der lokalen Verwaltungsdigitalisierung sind neben technischen, rechtlichen, finanziellen und personellen Barrieren insbesondere politische und institutionelle H{\"u}rden zu nennen. Viele Probleme sind zudem auch bei E-Government-Funktionen (z. B. der Online-Formulare oder elektronischen Bezahlm{\"o}glichkeiten) zu verzeichnen. Positiv schneidet dagegen die elektronische Terminvergabe ab, die in den B{\"u}rger{\"a}mtern zu wesentlichen Prozess- und Serviceverbesserungen gef{\"u}hrt hat. Allerdings sind neben positiven Effekten, wie beispielsweise schnelleren Bearbeitungszeiten und k{\"u}rzeren Wartezeiten, auch dysfunktionale Digitalisierungseffekte zu verzeichnen, wie erh{\"o}hter Arbeitsstress aufgrund eines gestiegenen Kommunikationsaufkommens (v. a. durch Email) und der damit einhergehenden Verlagerung des Arbeitsaufkommens vom Frontoffice ins Backoffice.}, language = {de} } @incollection{KuhlmannSeyfried2020, author = {Kuhlmann, Sabine and Seyfried, Markus}, title = {Comparative methods B}, series = {Handbook of research methods in public administration, management and policy}, booktitle = {Handbook of research methods in public administration, management and policy}, editor = {Vigoda-Gadot, Eran and Vashdi, Dana R.}, publisher = {Edward Elgar Publishing}, address = {Cheltenham, UK}, isbn = {978-1-78990-347-8}, doi = {10.4337/9781789903485.00017}, pages = {181 -- 196}, year = {2020}, abstract = {This chapter outlines the relevance and value of comparative approaches and methods in studying Public Administration (PA). It discusses the roots and current developments of comparative research in PA and discusses various methodological venues for cross-country comparisons, such as most similar/dissimilar systems designs, the method of concomitant variation and the difference-in-difference method. Besides the description of these approaches, we highlight their conceptual value for theory-driven empirical comparative research. Drawing on selected pieces of comparative research, the chapter furthermore provides examples for the application of comparative methods in practice presenting empirical findings and highlighting strengths and weaknesses. The chapter finally emphasizes that the methodological development in comparative PA research has by far not yet reached its end, and that some future challenges need to be addressed, such as the issues of causality, generalizability, and mixed-methods approaches.}, language = {en} } @book{KuhlmannDumasHeuberger2022, author = {Kuhlmann, Sabine and Dumas, Beno{\^i}t Paul and Heuberger, Moritz}, title = {The capacity of local governments in Europe}, publisher = {Palgrave Macmillan}, address = {Cham}, isbn = {978-3-031-07961-0}, doi = {10.1007/978-3-031-07962-7}, pages = {7 -- 55}, year = {2022}, abstract = {This book compares local self-government in Europe. It examines local institutional structures, autonomy, and capacities in six selected countries - France, Italy, Sweden, Hungary, Poland, and the United Kingdom - each of which represents a typical model of European local government. Within Europe, an overall trend towards more local government capacities and autonomy can be identified, but there are also some counter tendencies to this trend and major differences regarding local politico-administrative settings, functional responsibilities, and resources. The book demonstrates that a certain degree of local financial autonomy and fiscal discretion is necessary for effective service provision. Furthermore, a robust local organization, viable territorial structures, a professional public service, strong local leadership, and well-functioning tools of democratic participation are key aspects for local governments to effectively fulfill their tasks and ensure political accountability. The book will appeal to students and scholars of Public Administration and Public Management, as well as practitioners and policy-makers at different levels of government, in public enterprises, and in NGOs.}, language = {en} }