@article{HauptBenderFabianetal.2018, author = {Haupt, Johannes and Bender, Benedict and Fabian, Benjamin and Lessmann, Stefan}, title = {Robust identification of email tracking}, series = {European Journal of Operational Research}, volume = {271}, journal = {European Journal of Operational Research}, number = {1}, publisher = {Elsevier}, address = {Amsterdam}, issn = {0377-2217}, doi = {10.1016/j.ejor.2018.05.018}, pages = {341 -- 356}, year = {2018}, abstract = {Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather data without user consent or awareness. Striving to increase privacy in email communication, this paper develops a detection engine to be the core of a selective tracking blocking mechanism in the form of three contributions. First, a large collection of email newsletters is analyzed to show the wide usage of tracking over different countries, industries and time. Second, we propose a set of features geared towards the identification of tracking images under real-world conditions. Novel features are devised to be computationally feasible and efficient, generalizable and resilient towards changes in tracking infrastructure. Third, we test the predictive power of these features in a benchmarking experiment using a selection of state-of-the-art classifiers to clarify the effectiveness of model-based tracking identification. We evaluate the expected accuracy of the approach on out-of-sample data, over increasing periods of time, and when faced with unknown senders. (C) 2018 Elsevier B.V. All rights reserved.}, language = {en} } @inproceedings{BenderGrum2021, author = {Bender, Benedict and Grum, Marcus}, title = {Gamification and dynamisation of the continous improvement processes}, series = {International Conference on Electrical, Computer and Energy Technologies}, booktitle = {International Conference on Electrical, Computer and Energy Technologies}, publisher = {IEEE}, address = {New York}, doi = {10.1109/ICECET52533.2021.9698530}, pages = {1 -- 7}, year = {2021}, abstract = {The idea of the continuous improvement process (CIP) helps companies to continuously improve their operation and thereby contributes to their competitiveness. Through digi tization, new potentials emerge to solve known CIP issues. This contribution specifically addresses the individual motivation of employees to contribute to the CIP. Typically, related initiatives lack contributions over time. The use of gamification is a promising way to achieve continuous participation by addressing the individual needs of participants. While the use of extrinsic motivation elements is common in practice, the idea of this approach is to specifically address intrinsic motivations which serve as a long-term motivator. This article contributes to a gam-ification concept for the continuous improvement process. The main results include an adapted CIP, a gamification concept, and a market mechanism. Furthermore, the concept is implemented and demonstrated as a prototype in an online platform.}, language = {en} } @inproceedings{GrumBenderAlfa2017, author = {Grum, Marcus and Bender, Benedict and Alfa, Attahiru S.}, title = {The construction of a common objective function for analytical infrastructures}, series = {2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, booktitle = {2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, publisher = {IEEE}, address = {New York}, doi = {10.1109/ICE.2017.8279892}, pages = {219 -- 225}, year = {2017}, abstract = {The paper deals with the increasing growth of embedded systems and their role within structures similar to the Internet (Internet of Things) as those that provide calculating power and are more or less appropriate for analytical tasks. Faced with the example of a cyber-physical manufacturing system, a common objective function is developed with the intention to measure efficient task processing within analytical infrastructures. A first validation is realized on base of an expert panel.}, language = {en} } @inproceedings{BenderGrum2016, author = {Bender, Benedict and Grum, Marcus}, title = {Entwicklung eines Architekturkonzepts zum flexiblen Einsatz von Analytics}, series = {Proceedings INFORMATIK - Jahrestagung der Gesellschaft f{\"u}r Informatik e.V. ; Lecture Notes in Informatics (LNI)}, booktitle = {Proceedings INFORMATIK - Jahrestagung der Gesellschaft f{\"u}r Informatik e.V. ; Lecture Notes in Informatics (LNI)}, number = {P259}, publisher = {Gesellschaft f{\"u}r Informatik e.V.}, address = {Bonn}, pages = {815 -- 824}, year = {2016}, abstract = {Die optimale Dimensionierung von IT-Hardware stellt Entscheider aufgrund der stetigen Weiterentwicklung zunehmend vor Herausforderungen. Dies gilt im Speziellen auch f{\"u}r Analytics-Infrastrukturen, die zunehmend auch neue Software zur Analyse von Daten einsetzen, welche in den Ressourcenanforderungen stark variieren. Damit eine flexible und gleichzeitig effiziente Gestaltung von Analytics-Infrastrukturen erreicht werden kann, wird ein dynamisch arbeitendes Architekturkonzept vorgeschlagen, das Aufgaben auf Basis einer systemspezifischen Entscheidungsmaxime mit Hilfe einer Eskalationsmatrix verteilt und hierf{\"u}r Aufgabencharakteristiken sowie verf{\"u}gbare Hardwareausstattungen entsprechend ihrer Auslastung ber{\"u}cksichtigt.}, language = {de} } @inproceedings{EigelshovenUllrichBender2020, author = {Eigelshoven, Felix and Ullrich, Andr{\´e} and Bender, Benedict}, title = {Public blockchain}, series = {Proceedings of the 28th European Conference on Information Systems (ECIS)- A Virtual AIS Conference}, booktitle = {Proceedings of the 28th European Conference on Information Systems (ECIS)- A Virtual AIS Conference}, pages = {1 -- 19}, year = {2020}, abstract = {Blockchain has the potential to change business transactions to a major extent. Thereby, underlying consensus algorithms are the core mechanism to achieve consistency in distributed infrastructures. Their application aims for transparency and accountability in societal transactions. As a result of missing reviews holistically covering consensus algorithms, we aim to (1) identify prevalent consensus algorithms for public blockchains, and (2) address the resource perspective with a sustainability consideration (whereby we address the three spheres of sustainability). Our systematic literature review identified 33 different consensus algorithms for public blockchains. Our contribution is twofold: first, we provide a systematic summary of consensus algorithms for public blockchains derived from the scientific literature as well as real-world applications and systemize them according to their research focus; second, we assess the sustainability of consensus algorithms using a representative sample and thereby highlight the gaps in literature to address the holistic sustainability of consensus algorithms.}, language = {en} } @inproceedings{BenderSzadowiak2021, author = {Bender, Benedict and Szadowiak, Andrzej Marcin}, title = {Feature removal on software platforms}, series = {IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, booktitle = {IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, publisher = {IEEE}, address = {New York}, doi = {10.1109/ICE/ITMC52061.2021.9570245}, pages = {1 -- 9}, year = {2021}, abstract = {Software platforms allow for the extension of features by third-party contributors. Thereby, platform innovation is an important aspects of platforms attractiveness for users and complementors. While previous research focused the introduction of new features, the aspect of feature removal and discontinued features on software platforms has been disregarded. To explore the phenomenon and motivations for feature removal on software platforms, a review of recent literature is provided. To illustrate the existence of and motivations for feature removal, a case study of the browser platform Mozilla Firefox is presented. The results reveal feature removal to regularly occur on browser platforms for user- and developer-related features. Frequent reasons for feature removal involve unused features, security concerns, and bugs. Related motivations for feature removal are discussed from the platform owner's perspective. Implications for complementors and users are highlighted.}, language = {en} } @article{BenderLassHabibetal.2020, author = {Bender, Benedict and Lass, Sander and Habib, Natalie and Scheel, Laura}, title = {Plattform-Bereitstellungsstrategien im Maschinen- und Anlagenbau}, series = {HMD - Praxis der Wirtschaftsinformatik}, journal = {HMD - Praxis der Wirtschaftsinformatik}, number = {58}, publisher = {Springer}, address = {Wiesbaden}, issn = {2198-2775}, doi = {10.1365/s40702-020-00648-1}, pages = {645 -- 660}, year = {2020}, abstract = {Digitale Plattformen finden zunehmende Verbreitung in unterschiedlichen Industriezweigen. Immer mehr Unternehmen sind an der Erschließung verbundener Potenziale f{\"u}r ihr Gesch{\"a}ft interessiert. Im Maschinen- und Anlagenbau wird die Vernetzung von Maschinen zunehmend ein Wettbewerbsfaktor f{\"u}r Hersteller. Der Einsatz digitaler Plattformen im Maschinen- und Anlagenbau bietet Herstellern M{\"o}glichkeiten zur gezielten Erweiterung des Gesch{\"a}ftsmodells. F{\"u}r die Bereitstellung digitaler Plattformen k{\"o}nnen Unternehmen auf unterschiedliche Strategien zur{\"u}ckgreifen. Hierbei sollten Unternehmen die f{\"u}r ihre Konstellation geeignete Variante systematisch identifizieren, um die angestrebten Ziele zu erreichen. Die geeignete Strategie ist von einer Vielzahl an Faktoren abh{\"a}ngig. Als Grundlage f{\"u}r die Identifikation der geeigneten Strategie bietet dieser Beitrag eine systematische Untersuchung der m{\"o}glichen Bereitstellungsstrategien f{\"u}r Unternehmen. Neben der theoretischen Systematisierung werden gegenw{\"a}rtig genutzte Strategien am Beispiel des Maschinen- und Anlagenbaus in Deutschland vorgestellt. Zudem werden spezifische Merkmale, welche die Nutzung einer Strategie beeinflussen, als Ansatzpunkt f{\"u}r einen Strategieformulierungsprozess identifiziert. Im Maschinen- und Anlagenbau ist die Bereitstellung einer eigenen Plattform, insbesondere bei Großunternehmen vorherrschend. Die Strategien von KMU unterschieden sich von Großunternehmen.}, language = {de} } @article{Bender2020, author = {Bender, Benedict}, title = {The impact of integration on application success and customer satisfaction in mobile device platforms}, series = {Business \& information systems engineering : the international journal of Wirtschaftsinformatik}, volume = {62}, journal = {Business \& information systems engineering : the international journal of Wirtschaftsinformatik}, number = {6}, publisher = {Springer Fachmedien Wiesbaden GmbH}, address = {Wiesbaden}, issn = {2363-7005}, doi = {10.1007/s12599-020-00629-0}, pages = {515 -- 533}, year = {2020}, abstract = {Digital software platforms allow third parties to develop applications and thus extend their functionality. Platform owners provide platform boundary resources that allow for application development. For developers, platform integration, understood as the employment of platform resources, helps to realize application functionality effectively. Simultaneously, it requires integration effort and increases dependencies. Developers are interested to know whether integration contributes to success in hypercompetitive platform settings. While aspects of platform participation have been studied, research on a comprehensive notion of integration and related implications are missing. By proposing a platform integration model, this study supports a better understanding of integration. Concerning dynamics related to integration, effects were tested using information from over 82,000 Apple AppStore applications. Regression model analysis reveals that application success and customer satisfaction is positively influenced by platform integration. To achieve superior results, developers should address multiple aspects of integration, such as devices, data, the operating system, the marketplace as well as other applications, and provide updates. Finally, the study highlights the importance for all platform participants and their possibilities to employ integration as a strategic instrument.}, language = {en} } @inproceedings{GronauGrumBender2016, author = {Gronau, Norbert and Grum, Marcus and Bender, Benedict}, title = {Determining the optimal level of autonomy in cyber-physical production systems}, series = {IEEE 14th International Conference on Industrial Informatics (INDIN)}, booktitle = {IEEE 14th International Conference on Industrial Informatics (INDIN)}, publisher = {IEEE}, address = {New York}, doi = {10.1109/INDIN.2016.7819367}, pages = {1293 -- 1299}, year = {2016}, abstract = {Traditional production systems are enhanced by cyber-physical systems (CPS) and Internet of Things. A kind of next generation systems, those cyber-physical production systems (CPPS) are able to raise the level of autonomy of its production components. To find the optimal degree of autonomy in a given context, a research approach is formulated using a simulation concept. Based on requirements and assumptions, a cyber-physical market is modeled and qualitative hypotheses are formulated, which will be verified with the help of the CPPS of a hybrid simulation environment.}, language = {en} } @article{PanzerBender2021, author = {Panzer, Marcel and Bender, Benedict}, title = {Deep reinforcement learning in production systems}, series = {International Journal of Production Research}, volume = {13}, journal = {International Journal of Production Research}, number = {60}, publisher = {Taylor \& Francis}, address = {London}, issn = {1366-588X}, doi = {10.1080/00207543.2021.1973138}, year = {2021}, abstract = {Shortening product development cycles and fully customizable products pose major challenges for production systems. These not only have to cope with an increased product diversity but also enable high throughputs and provide a high adaptability and robustness to process variations and unforeseen incidents. To overcome these challenges, deep Reinforcement Learning (RL) has been increasingly applied for the optimization of production systems. Unlike other machine learning methods, deep RL operates on recently collected sensor-data in direct interaction with its environment and enables real-time responses to system changes. Although deep RL is already being deployed in production systems, a systematic review of the results has not yet been established. The main contribution of this paper is to provide researchers and practitioners an overview of applications and to motivate further implementations and research of deep RL supported production systems. Findings reveal that deep RL is applied in a variety of production domains, contributing to data-driven and flexible processes. In most applications, conventional methods were outperformed and implementation efforts or dependence on human experience were reduced. Nevertheless, future research must focus more on transferring the findings to real-world systems to analyze safety aspects and demonstrate reliability under prevailing conditions.}, language = {en} } @inproceedings{LassBender2021, author = {Lass, Sander and Bender, Benedict}, title = {Dedicated Data Sovereignty as Enabler for Platform-Based Business Models}, series = {Proceedings of the 2. Conference on Production Systems and Logistics}, booktitle = {Proceedings of the 2. Conference on Production Systems and Logistics}, publisher = {publish-Ing.}, address = {Hannover}, doi = {10.15488/11299}, pages = {382 -- 393}, year = {2021}, abstract = {The digitalization of value networks holds out the prospect of many advantages for the participating compa- nies. Utilizing information platforms, cross-company data exchange enables increased efficiency of collab- oration and offers space for new business models and services. In addition to the technological challenges, the fear of know-how leakage appears to be a significant roadblock that hinders the beneficial realization of new business models in digital ecosystems. This paper provides the necessary building blocks of digital participation and, in particular, classifies the issue of trust creation within it as a significant success factor. Based on these findings, it presents a solution concept that, by linking the identified building blocks, offers the individual actors of the digital value network the opportunity to retain sovereignty over their data and know-how and to use the potential of extensive networking. In particular, the presented concept takes into account the relevant dilemma, that every actor (e. g. the machine users) has to be able to control his commu- nicated data at any time and have sufficient possibilities for intervention that, on the one hand, satisfy the need for protection of his knowledge and, on the other hand, do not excessively diminish the benefits of the system or the business. Taking up this perspective, this paper introduces dedicated data sovereignty and shows a possible implementation concept.}, language = {en} } @inproceedings{BenderFabianHauptetal.2018, author = {Bender, Benedict and Fabian, Benjamin and Haupt, Johannes and Neumann, Tom}, title = {Track and Treat}, series = {Twenty-Sixth European Conference on Information Systems (ECIS 2018)}, booktitle = {Twenty-Sixth European Conference on Information Systems (ECIS 2018)}, pages = {14}, year = {2018}, abstract = {E-Mail tracking mechanisms gather information on individual recipients' reading behavior. Previous studies show that e-mail newsletters commonly include tracking elements. However, prior work does not examine the degree to which e-mail senders actually employ gathered user information. The paper closes this research gap by means of an experimental study to clarify the use of tracking-based infor- mation. To that end, twelve mail accounts are created, each of which subscribes to a pre-defined set of newsletters from companies based in Germany, the UK, and the USA. Systematically varying e-mail reading patterns across accounts, each account simulates a different type of user with individual read- ing behavior. Assuming senders to track e-mail reading habits, we expect changes in mailer behavior. The analysis confirms the prominence of tracking in that over 92\% of the newsletter e-mails contain tracking images. For 13 out of 44 senders an adjustment of communication policy in response to user reading behavior is observed. Observed effects include sending newsletters at different times, adapting advertised products to match the users' IT environment, increased or decreased mailing frequency, and mobile-specific adjustments. Regarding legal issues, not all companies that adapt the mail-sending behavior state the usage of such mechanisms in their privacy policy.}, language = {en} } @inproceedings{BenderFabianLessmannetal.2016, author = {Bender, Benedict and Fabian, Benjamin and Lessmann, Stefan and Haupt, Johannes}, title = {E-Mail Tracking}, series = {Proceedings of the 37th International Conference on Information Systems (ICIS)}, booktitle = {Proceedings of the 37th International Conference on Information Systems (ICIS)}, pages = {19}, year = {2016}, abstract = {E-mail advertisement, as one instrument in the marketing mix, allows companies to collect fine-grained behavioural data about individual users' e-mail reading habits realised through sophisticated tracking mechanisms. Such tracking can be harmful for user privacy and security. This problem is especially severe since e-mail tracking techniques gather data without user consent. Striving to increase privacy and security in e-mail communication, the paper makes three contributions. First, a large database of newsletter e-mails is developed. This data facilitates investigating the prevalence of e- mail tracking among 300 global enterprises from Germany, the United Kingdom and the United States. Second, countermeasures are developed for automatically identifying and blocking e-mail tracking mechanisms without impeding the user experience. The approach consists of identifying important tracking descriptors and creating a neural network-based detection model. Last, the effectiveness of the proposed approach is established by means of empirical experimentation. The results suggest a classification accuracy of 99.99\%.}, language = {en} } @inproceedings{FabianBenderWeimann2015, author = {Fabian, Benjamin and Bender, Benedict and Weimann, Lars}, title = {E-Mail tracking in online marketing}, series = {Proceedings of the 12th International Conference on Wirtschaftsinformatik}, booktitle = {Proceedings of the 12th International Conference on Wirtschaftsinformatik}, number = {74}, publisher = {Associations for Information Systems AIS}, address = {Atlanta}, isbn = {978-3-00-049184-9}, pages = {15}, year = {2015}, abstract = {E-Mail tracking uses personalized links and pictures for gathering information on user behavior, for example, where, when, on what kind of device, and how often an e-mail has been read. This information can be very useful for marketing purposes. On the other hand, privacy and security requirements of customers could be violated by tracking. This paper examines how e-mail tracking works, how it can be detected automatically, and to what extent it is used in German e-commerce. We develop a detection model and software tool in order to collect and analyze more than 600 newsletter e-mails from companies of several different industries. The results show that the usage of e-mail tracking in Germany is prevalent but also varies depending on the industry.}, language = {en} } @article{FabianBenderHesseldiecketal.2020, author = {Fabian, Benjamin and Bender, Benedict and Hesseldieck, Ben and Haupt, Johannes and Lessmann, Stefan}, title = {Enterprise-grade protection against e-mail tracking}, series = {Information Systems}, journal = {Information Systems}, number = {97}, publisher = {Elsevier}, address = {Amsterdam}, issn = {0306-4379}, doi = {10.1016/j.is.2020.101702}, year = {2020}, abstract = {E-mail tracking provides companies with fine-grained behavioral data about e-mail recipients, which can be a threat for individual privacy and enterprise security. This problem is especially severe since e-mail tracking techniques often gather data without the informed consent of the recipients. So far e-mail recipients lack a reliable protection mechanism. This article presents a novel protection framework against e-mail tracking that closes an impor- tant gap in the field of enterprise security and privacy-enhancing technologies. We conceptualize, implement and evaluate an anti-tracking mail server that is capable of identifying tracking images in e-mails via machine learning with very high accuracy, and can selectively replace them with arbitrary images containing warning messages for the recipient. Our mail protection framework implements a selective prevention strategy as enterprise-grade software using the design science research paradigm. It is flexibly extensible, highly scalable, and ready to be applied under actual production conditions. Experimental evaluations show that these goals are achieved through solid software design, adoption of recent technologies and the creation of novel flexible software components.}, language = {en} } @article{VladovaUllrichBender2021, author = {Vladova, Gergana and Ullrich, Andr{\´e} and Bender, Benedict}, title = {Chancen und Grenzen digitaler Lehre an Hochschulen aus Studierendenperspektive}, series = {HMD : Praxis der Wirtschaftsinformatik}, volume = {58}, journal = {HMD : Praxis der Wirtschaftsinformatik}, publisher = {Springer}, address = {Wiesbaden}, issn = {2198-2775}, doi = {https://doi.org/10.1365/s40702-021-00796-y}, pages = {1313 -- 1326}, year = {2021}, abstract = {The design of qualitative, excellent teaching requires collaboration between teachers and learners. For this purpose, face-to-face teaching benefits from a long-standing tradition, while digital teaching is comparatively still at the beginning of its dissemination. A major developmental step toward the digitization of teaching was achieved in the context of university teaching during the Covid 19 pandemic in spring 2020, when face-to-face teaching was interrupted for months. During this time, important insights into the opportunities and limitations of digital teaching were gained. This paper presents selected results of a study conducted at four German universities and with 875 responses in spring 2020. The study uncovers opportunities and limitations of digital teaching from the students' perspective and against the background of their experience in the completely digital semester. The results are used as a basis for deriving design guidelines for digital teaching and learning offerings. Based on a model for analyzing the design of teaching and learning formats, these indications are structured according to the elements learners, teachers, teaching content, environment and teaching style.}, language = {de} } @article{BenderHeine2022, author = {Bender, Benedict and Heine, Moreen}, title = {Government as a Platform?}, series = {Journal of Data Intelligence}, volume = {3}, journal = {Journal of Data Intelligence}, number = {1}, publisher = {Rinton Press}, address = {New Jersey}, issn = {2577-610X}, doi = {10.26421/JDI3.1-5}, pages = {169 -- 187}, year = {2022}, abstract = {Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. In the public sector, different understandings of the platform concept prevail. To guide the development and further re-search a coherent understanding is required. To address this gap, we identify the constitutive elements of platforms in the public sector. Moreover, their potential to coordinate partially autonomous entities as typical for federal organized states is highlighted. This study contributes through a uniform understanding of public service platforms by providing a framework with constitutive elements, that may guide future analysis. Apart from chance regarding coordination, platforms are well suited to support contextual eGovernment targets. Among them is service personalization. Highly individualized service offerings support targets such as No Stop government. To this end, the paper extends the framework for service personalization in the public sector and exemplifies related aspects using a reference case.}, language = {en} } @article{BenderTeichmannUllrich2017, author = {Bender, Benedict and Teichmann, Malte and Ullrich, Andre}, title = {Mobile IIoT-Technologien als Erfolgsfaktor f{\"u}r Fertigung und Lernszenarien}, series = {Industrial Internet of Things in der Arbeits- und Betriebsorganisation}, journal = {Industrial Internet of Things in der Arbeits- und Betriebsorganisation}, publisher = {Gito}, address = {Berlin}, isbn = {978-3-95545-225-4}, pages = {235 -- 257}, year = {2017}, language = {de} } @article{GronauBenderBertheauetal.2021, author = {Gronau, Norbert and Bender, Benedict and Bertheau, Clementine and Lauppe, Hannah}, title = {Robotic Process Automation statt neuem ERP-System}, series = {ERP-Management : Auswahl, Einf{\"u}hrung und Betrieb von ERP-Systemen}, volume = {17}, journal = {ERP-Management : Auswahl, Einf{\"u}hrung und Betrieb von ERP-Systemen}, number = {1}, publisher = {GITO mbH Verlag}, address = {Berlin}, issn = {1860-6725}, doi = {10.30844/ERP_21-1_29-32}, pages = {29 -- 32}, year = {2021}, abstract = {Robotic Process Automation (RPA) steht f{\"u}r die softwareunterst{\"u}tzte Bedienung von Softwarel{\"o}sungen {\"u}ber deren Benutzeroberfl{\"a}che. Das prim{\"a}re Ziel, das mit RPA erreicht werden soll, ist die automatisierte Ausf{\"u}hrung von Routineaufgaben, die bisher einen menschlichen Eingriff erforderten. Das Potenzial von RPA, Prozesse langfristig zu verbessern, ist allerdings stark begrenzt. Die Automatisierung von Prozessen und die {\"U}berbr{\"u}ckung von Medienbr{\"u}chen auf der Front-End-Ebene f{\"u}hrt zu einer Vielzahl von Abh{\"a}ngigkeiten und Bedingungen, die in diesem Beitrag zusammengefasst werden. Der Weg zu einer nachhaltigen Unternehmensarchitektur (bestehend aus Prozessen und Systemen) erfordert offene, adaptive Systeme mit moderner Architektur, die sich durch ein hohes Maß an Interoperabilit{\"a}t auf verschiedenen Ebenen auszeichnen.}, language = {de} } @article{BenderKoerppen2022, author = {Bender, Benedict and K{\"o}rppen, Tim}, title = {Integriert statt isoliert}, series = {Digital business : cloud}, volume = {26}, journal = {Digital business : cloud}, number = {1}, publisher = {WIN-Verlag GmbH \& Co. KG}, address = {Vaterstetten}, issn = {2510-344X}, pages = {26 -- 27}, year = {2022}, abstract = {Dass Daten und Analysen Innovationstreiber sind und nicht mehr nur einen Hygienefaktor darstellen, haben viele Unternehmen erkannt. Um Potenziale zu heben, m{\"u}ssen Daten zielf{\"u}hrend integriert werden. Komplexe Systemlandschaften und isolierte Datenbest{\"a}nde erschweren dies. Technologien f{\"u}r die erfolgreiche Umsetzung von datengetriebenem Management m{\"u}ssen richtig eingesetzt werden.}, language = {de} } @incollection{BenderHeine2021, author = {Bender, Benedict and Heine, Moreen}, title = {Government as a platform?}, series = {Electronic government and the information systems perspective}, booktitle = {Electronic government and the information systems perspective}, editor = {K{\"o}, Andrea and Francesconi, Enrico and Kotsis, Gabriele and Tjoa, A. Min and Khalil, Ismail}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-030-86610-5}, doi = {10.1007/978-3-030-86611-2_1}, pages = {3 -- 20}, year = {2021}, abstract = {Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. Motivated by the success of platforms in the private sector, they increasingly receive attention in the public sector. However, different understandings of the platform concept prevail. To guide the development and further research a coherent understanding is required. To address this gap, we identify the constitutive elements of platforms in the public sector. Moreover, their potential to coordinate partially autonomous entities as typical for federal organized states is highlighted. This study contributes through a uniform understanding of public service platforms. Despite constitutive elements, the proposed framework for platforms in the public sector may guide future analysis. The analysis framework is applied to platforms of federal states in the European Union.}, language = {en} } @phdthesis{Bender2021, author = {Bender, Benedict}, title = {Platform Coring on Digital Software Platforms}, series = {Schriften zur Business Analytics und zum Informationsmanagement}, journal = {Schriften zur Business Analytics und zum Informationsmanagement}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-34798-7}, doi = {10.1007/978-3-658-34799-4}, school = {Universit{\"a}t Potsdam}, pages = {XVIII, 252}, year = {2021}, abstract = {Digital software platforms such as iOS or Android evolve quickly. Through regular updates, their set of built-in (core) features increases. While innovation allows strengthening platforms amidst competition, it can hurt contributors when introducing core features that are already provided by third-party developers (Platform Coring). This book addresses the underexplored phenomenon of Platform Coring and provides strategical guidance for platform owners and third-party contributors. Platform owners are well-advised to carefully consider the benefits and risks for their platform ecosystem. The book contributes by highlighting avenues to employ Platform Coring for the competitive advantage of the platform and ecosystem simultaneously.}, language = {en} } @article{BenderBertheauKoerppenetal.2022, author = {Bender, Benedict and Bertheau, Clementine and K{\"o}rppen, Tim and Lauppe, Hannah and Gronau, Norbert}, title = {A proposal for future data organization in enterprise systems}, series = {Information systems and e-business management}, volume = {20}, journal = {Information systems and e-business management}, publisher = {Springer}, address = {Heidelberg}, issn = {1617-9846}, doi = {10.1007/s10257-022-00555-6}, pages = {441 -- 494}, year = {2022}, abstract = {The digital transformation sets new requirements to all classes of enterprise systems in companies. ERP systems in particular, which represent the dominant class of enterprise systems, are struggling to meet the new requirements at all levels of the architecture. Therefore, there is an urgent need to reconsider the overall architecture of the systems and address the root of the related issues. Given that many restrictions ERP pose on their adaptability are related to the standardization of data, the database layer of ERP systems is addressed. Since database serve as the foundation for data storage and retrieval, they limit the flexibility of enterprise systems and the chance to adapt to new requirements accordingly. So far, relational databases are widely used. Using a systematic literature approach, recent requirements for ERP systems were identified. Prominent database approaches were assessed against the 23 requirements identified. The results reveal the strengths and weaknesses of recent database approaches. To this end, the results highlight the demand to combine multiple database approaches to fulfill recent business requirements. From a conceptual point of view, this paper supports the idea of federated databases which are interoperable to fulfill future requirements and support business operation. This research forms the basis for renewal of the current generation of ERP systems and proposes to ERP vendors to use different database concepts in the future.}, language = {en} } @book{Bender2023, author = {Bender, Benedict}, title = {Plattformbasierte Gesch{\"a}ftsmodelle}, publisher = {Frankfurter Allgemeine Buch}, address = {Frankfurt am Main}, isbn = {978-3-96251-153-1}, pages = {254}, year = {2023}, abstract = {Die Wettbewerbsposition von Unternehmen zukunftsorientiert ausbauenPlattformen als strategisches Gesch{\"a}ftsmodell k{\"o}nnen die unternehmerische Wettbewerbsf{\"a}higkeit verbessern. Mittels eigener Plattformen koordinieren Unternehmen externe Wertsch{\"o}pfung, setzen strategische Impulse am Markt und reduzieren gleichzeitig die Risiken von Innovationen.Die Stellung am Markt festigen, absichern oder ausbauenDer Autor vermittelt einen Eindruck von den Potenzialen plattformbasierter Gesch{\"a}ftsmodelle, wobei er auf m{\"o}gliche Stolpersteine hinweist. Dieses Buch zeigt anhand von Beispielen erfolgreicher Pioniere, welche unternehmerischen Chancen die Integration externer Partner in die Wertsch{\"o}pfungskette mit sich bringt. Zudem bietet es folgende Inhalte:Praxistauglicher Zugang zu den Grundlagen der Plattform{\"o}konomie durch sorgf{\"a}ltig zusammengestellte ChecklistenHandlungsempfehlungen f{\"u}r kleine und mittelst{\"a}ndische Unternehmen f{\"u}r die Realisierung plattformbasierter Gesch{\"a}ftsmodelleEntscheider werden durch das wissenschaftlich-fundierte Vorgehensmodell von der Konzeption bis zur nachhaltigen Umsetzung begleitetPlattformbasierte Gesch{\"a}ftsmodelle - Neue Ans{\"a}tze zur Erweiterung bestehender Businesskonzepte gew{\"a}hrt einen Blick hinter die Kulissen von Plattformen f{\"u}r Industrie und Handel und hilft, m{\"o}gliche Synergien f{\"u}r Unternehmen und Gesch{\"a}fte zu identifizieren und von den M{\"o}glichkeiten der Plattform{\"o}konomie zu profitieren.}, language = {de} } @article{TeichmannUllrichBenderetal.2018, author = {Teichmann, Malte and Ullrich, Andr{\´e} and Bender, Benedict and Gronau, Norbert}, title = {Mobile IIoT-Technologien in hybriden Lernfabriken}, series = {Industrie 4.0 Management}, volume = {34}, journal = {Industrie 4.0 Management}, number = {3}, publisher = {GITO}, address = {Berlin}, issn = {2364-9208}, doi = {10.30844/I40M_18-3_S21-24}, pages = {21 -- 24}, year = {2018}, abstract = {Der Wandel zur automatisierten Produktion, die fortschreitende Digitalisierung der Wertsch{\"o}pfungsprozesse sowie die stetige Implementierung von mobilen Industrial Internet of Things-Technologien (IIoT) in diese zur Unterst{\"u}tzung der Mitarbeiter stellen betriebliche Weiterbildung vor Herausforderungen. Komple-xere Anforderungen und ver{\"a}nderte T{\"a}tigkeitsprofile erfordern Handlungskom-petenzen bei Mitarbeitern im Sinne der F{\"a}higkeit, in unbekannten Situationen auf Basis eigenen K{\"o}nnens handlungsf{\"a}hig zu bleiben. Jene sowie daf{\"u}r notwendiges umfassendes Verst{\"a}ndnis gegen{\"u}ber digitalisierten Produktions-prozessen kann jedoch durch konventionelle Lehrmethoden nicht realisiert werden, da diese der erh{\"o}hten Anforderungskomplexit{\"a}t und den komplexen R{\"u}ckkopplungen im Rahmen der Steuer- und Regelkreise nicht gerecht werden k{\"o}nnen. Diese Aspekte aufgreifend wird im Folgenden ein szenariobasierter Wei-terbildungsansatz f{\"u}r eine Lernfabrik vorgestellt, der insbesondere die Potenziale mobiler IIoT-Technologien zur Ausgestaltung dieser in den Blick nimmt.}, language = {de} } @article{GronauUlrichBender2017, author = {Gronau, Norbert and Ulrich, Andre and Bender, Benedict}, title = {Hybride Lernfabrik im Anwendungszentrum Industrie 4.0}, series = {Industrial Internet of Things in der Arbeits- und Betriebsorganisation}, journal = {Industrial Internet of Things in der Arbeits- und Betriebsorganisation}, publisher = {Gito}, address = {Berlin}, isbn = {978-3-95545-225-4}, pages = {1 -- 23}, year = {2017}, language = {de} } @inproceedings{GrumBenderGronauetal.2020, author = {Grum, Marcus and Bender, Benedict and Gronau, Norbert and Alfa, Attahiru S.}, title = {Efficient task realizations in networked production infrastructures}, series = {Proceedings of the Conference on Production Systems and Logistics}, booktitle = {Proceedings of the Conference on Production Systems and Logistics}, publisher = {publish-Ing.}, address = {Hannover}, doi = {10.15488/9682}, pages = {397 -- 407}, year = {2020}, abstract = {As Industry 4.0 infrastructures are seen as highly evolutionary environment with volatile, and time-dependent workloads for analytical tasks, particularly the optimal dimensioning of IT hardware is a challenge for decision makers because the digital processing of these tasks can be decoupled from their physical place of origin. Flexible architecture models to allocate tasks efficiently with regard to multi-facet aspects and a predefined set of local systems and external cloud services have been proven in small example scenarios. This paper provides a benchmark of existing task realization strategies, composed of (1) task distribution and (2) task prioritization in a real-world scenario simulation. It identifies heuristics as superior strategies.}, language = {en} } @inproceedings{BenderBertheauGronau2021, author = {Bender, Benedict and Bertheau, Clementine and Gronau, Norbert}, title = {Future ERP Systems}, series = {Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS 2021)}, booktitle = {Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS 2021)}, number = {2}, publisher = {Science and Technology Publications}, address = {Set{\´u}bal}, isbn = {978-989-758-509-8}, issn = {2184-4992}, doi = {10.5220/0010477307760783}, pages = {776 -- 783}, year = {2021}, abstract = {This paper presents a research agenda on the current generation of ERP systems which was developed based on a literature review on current problems of ERP systems. The problems are presented following the ERP life cycle. In the next step, the identified problems are mapped on a reference architecture model of ERP systems that is an extension of the three-tier architecture model that is widely used in practice. The research agenda is structured according to the reference architecture model and addresses the problems identified regarding data, infrastructure, adaptation, processes, and user interface layer.}, language = {en} } @article{BenderGronau2020, author = {Bender, Benedict and Gronau, Norbert}, title = {Auswahl von ERP-Systemen im Kontext von Individuall{\"o}sungen}, series = {ERP Management}, volume = {16}, journal = {ERP Management}, number = {4}, publisher = {Gito}, address = {Berlin}, issn = {1860-6725}, pages = {37 -- 40}, year = {2020}, abstract = {Die Auswahl von Standardsoftware stellt viele Unternehmen vor Herausforderungen. Gerade im deutschen Mittelstand kommen vermehrt eigenentwickelte Individuall{\"o}sungen zum Einsatz. Ent- sprechende Unternehmen sind daher nicht mit komplexen Soft- wareauswahlprojekten vertraut. Das breite Angebot an ERP-Systemen erschwert die Vergleichbarkeit der L{\"o}sungen und die zielgerichtete Auswahl des idealen Systems zus{\"a}tzlich.}, language = {de} } @article{GronauBender2020, author = {Gronau, Norbert and Bender, Benedict}, title = {Die Bedeutung von Plattformen im IoT-Umfeld}, series = {Red Stack Magazin}, journal = {Red Stack Magazin}, number = {4}, publisher = {DOAG Dienstleistungen GmbH}, address = {Berlin}, issn = {2366-7915}, pages = {78 -- 80}, year = {2020}, abstract = {Produkte werden zunehmend internetf{\"a}hig. Gerade im Kontext der Industrie 4.0 statten beispielsweise Maschinen- und Anlagenbauer sowie Komponentenhersteller ihre Produkte mit Option zur Netzwerk- und Internetanbindung aus. Neben der technischen Realisierung besch{\"a}ftigt Unternehmen die Frage, wie diese neue Gesch{\"a}ftsmodelle realisieren k{\"o}nnen. Gerade bei Produkten, die bei Kunden im Einsatz sind, kommt der Nutzung von IoT-Plattformen eine wichtige Bedeutung zu.}, language = {de} } @inproceedings{BenderGronau2017, author = {Bender, Benedict and Gronau, Norbert}, title = {Coring on Digital Platforms}, series = {Proceedings of the 38th International Conference on Information Systems (ICIS)}, booktitle = {Proceedings of the 38th International Conference on Information Systems (ICIS)}, number = {8}, publisher = {Association for Information Systems (AIS)}, address = {Atlanta}, isbn = {978-0-9966831-5-9}, pages = {5256 -- 5274}, year = {2017}, abstract = {Today's mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple's iOS and WhatsApp. Specifically, it investigates activities regarding platform coring, as the integration of several functionalities provided by third-party applications in the platform core. The paper makes three contributions. First, a systematization of coring activities is developed. Coring modes are differentiated by the amount of coring and application maintenance. Second, the case study revealed that the phenomenon of platform coring is present on digital platforms for mobile devices. Third, the fundamentals of coring are discussed as a first step towards theoretical development. Even though coring constitutes a potential threat for third-party developers regarding their functional differentiation, an idea of what a beneficial partnership incorporating coring activities could look like is developed here.}, language = {en} } @inproceedings{GlaschkeGronauBender2016, author = {Glaschke, Christian and Gronau, Norbert and Bender, Benedict}, title = {Cross-System Process Mining using RFID Technology}, series = {Proceedings of the Sixth International Symposium on Business Modeling and Software Design - BMSD}, booktitle = {Proceedings of the Sixth International Symposium on Business Modeling and Software Design - BMSD}, publisher = {SCITEPRESS - Science and Technology Publications}, address = {Set{\´u}bal}, isbn = {978-989-758-190-8}, doi = {10.5220/0006223501790186}, pages = {179 -- 186}, year = {2016}, abstract = {In times of digitalization, the collection and modeling of business processes is still a challenge for companies. The demand for trustworthy process models that reflect the actual execution steps therefore increases. The respective kinds of processes significantly determine both, business process analysis and the conception of future target processes and they are the starting point for any kind of change initiatives. Existing approaches to model as-is processes, like process mining, are exclusively focused on reconstruction. Therefore, transactional protocols and limited data from a single application system are used. Heterogeneous application landscapes and business processes that are executed across multiple application systems, on the contrary, are one of the main challenges in process mining research. Using RFID technology is hence one approach to close the existing gap between different application systems. This paper focuses on methods for data collection from real world objects via RFID technology and possible combinations with application data (process mining) in order to realize a cross system mining approach.}, language = {en} } @article{BenderGronau2021, author = {Bender, Benedict and Gronau, Norbert}, title = {Coring on digital software platforms}, series = {Schriften zur Business Analytics und zum Informationsmanagement}, journal = {Schriften zur Business Analytics und zum Informationsmanagement}, publisher = {Springer}, address = {Wiesbaden}, isbn = {978-3-658-34798-7}, issn = {2946-0670}, doi = {10.1007/978-3-658-34799-4_4}, pages = {45 -- 77}, year = {2021}, abstract = {Today's mobile devices are part of powerful business ecosystems, which usually involve digital platforms. To better understand the complex phenomenon of coring and related dynamics, this paper presents a case study comparing iMessage as part of Apple's iOS and WhatsApp. Specifically, it investigates activities regarding platform coring, as the integration of several functionalities provided by third-party applications in the platform core. The paper makes three contributions. First, a systematization of coring activities is developed. Coring modes are differentiated by the amount of coring and application maintenance. Second, the case study revealed that the phenomenon of platform coring is present on digital platforms for mobile devices. Third, the fundamentals of coring are discussed as a first step towards theoretical development. Even though coring constitutes a potential threat for third-party developers regarding their functional differentiation, an idea of what a beneficial partnership incorporating coring activities could look like is developed here.}, language = {en} } @article{BenderThiemeGronauetal.2019, author = {Bender, Benedict and Thieme, Johanna Luise and Gronau, Norbert and Wenig, Christoph and Menold, Paul}, title = {Adaptive Spielifizierung im KVP}, series = {ERP Management}, volume = {15}, journal = {ERP Management}, number = {3}, publisher = {Gito}, address = {Berlin}, issn = {1860-6725}, pages = {57 -- 59}, year = {2019}, abstract = {F{\"u}r die Wettbewerbsf{\"a}higkeit von Unternehmen hat der Kontinuierliche Verbesserungsprozess (KVP) eine hohe Bedeutung. Hinsichtlich der Qualit{\"a}t und Quantit{\"a}t der Beitr{\"a}ge f{\"u}r den KVP durch die Mitarbeitenden stoßen Unternehmen, insbesondere KMU, jedoch auf vielf{\"a}ltige Herausforderungen. Diesen Problemen k{\"o}nnen Unternehmen durch das KVP-Tool begegnen, welches im Projekt „Adaptive Spielifizierung im KVP" entwickelt wird. Durch die Digitalisierung und Spielifizierung des Prozes- ses im KVP-Tool wird die kontinuierliche Beteiligung nachhaltig durch intrinsische Anreize gef{\"o}rdert. Die Neuartigkeit des Projektes ergibt sich aus der Adaptivit{\"a}t der Spielifizierung, also die Wechselwirkung zu den Nutzenden. Dabei werden zwei Aspekte fokussiert: unterschiedliche Spielertypen und Marktdynamik.}, language = {de} } @misc{BenderGrumGronauetal.2019, author = {Bender, Benedict and Grum, Marcus and Gronau, Norbert and Alfa, Attahiru and Maharaj, B. T.}, title = {Design of a worldwide simulation system for distributed cyber-physical production networks}, series = {2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, journal = {2019 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)}, publisher = {IEEE}, address = {New York}, isbn = {978-1-7281-3401-7}, issn = {2334-315X}, doi = {10.1109/ICE.2019.8792609}, pages = {7}, year = {2019}, abstract = {Modern production infrastructures of globally operating companies usually consist of multiple distributed production sites. While the organization of individual sites consisting of Industry 4.0 components itself is demanding, new questions regarding the organization and allocation of resources emerge considering the total production network. In an attempt to face the challenge of efficient distribution and processing both within and across sites, we aim to provide a hybrid simulation approach as a first step towards optimization. Using hybrid simulation allows us to include real and simulated concepts and thereby benchmark different approaches with reasonable effort. A simulation concept is conceptualized and demonstrated qualitatively using a global multi-site example.}, language = {en} } @misc{VladovaUllrichBenderetal.2021, author = {Vladova, Gergana and Ullrich, Andr{\´e} and Bender, Benedict and Gronau, Norbert}, title = {Students' Acceptance of Technology-Mediated Teaching - How It Was Influenced During the COVID-19 Pandemic in 2020: A Study From Germany}, series = {Postprints der Universit{\"a}t Potsdam Wirtschafts- und Sozialwissenschaftliche Reihe}, journal = {Postprints der Universit{\"a}t Potsdam Wirtschafts- und Sozialwissenschaftliche Reihe}, issn = {1867-5808}, doi = {10.25932/publishup-52161}, url = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus4-521615}, pages = {17}, year = {2021}, abstract = {In response to the impending spread of COVID-19, universities worldwide abruptly stopped face-to-face teaching and switched to technology-mediated teaching. As a result, the use of technology in the learning processes of students of different disciplines became essential and the only way to teach, communicate and collaborate for months. In this crisis context, we conducted a longitudinal study in four German universities, in which we collected a total of 875 responses from students of information systems and music and arts at four points in time during the spring-summer 2020 semester. Our study focused on (1) the students' acceptance of technology-mediated learning, (2) any change in this acceptance during the semester and (3) the differences in acceptance between the two disciplines. We applied the Technology Acceptance Model and were able to validate it for the extreme situation of the COVID-19 pandemic. We extended the model with three new variables (time flexibility, learning flexibility and social isolation) that influenced the construct of perceived usefulness. Furthermore, we detected differences between the disciplines and over time. In this paper, we present and discuss our study's results and derive short- and long-term implications for science and practice.}, language = {en} } @article{VladovaUllrichBenderetal.2021, author = {Vladova, Gergana and Ullrich, Andr{\´e} and Bender, Benedict and Gronau, Norbert}, title = {Students' acceptance of technology-mediated teaching - How it was influenced during the COVID-19 Pandemic in 2020}, series = {Frontiers in psychology / Frontiers Research Foundation}, volume = {12}, journal = {Frontiers in psychology / Frontiers Research Foundation}, publisher = {Frontiers Research Foundation}, address = {Lausanne}, issn = {1664-1078}, doi = {10.3389/fpsyg.2021.636086}, pages = {15}, year = {2021}, abstract = {In response to the impending spread of COVID-19, universities worldwide abruptly stopped face-to-face teaching and switched to technology-mediated teaching. As a result, the use of technology in the learning processes of students of different disciplines became essential and the only way to teach, communicate and collaborate for months. In this crisis context, we conducted a longitudinal study in four German universities, in which we collected a total of 875 responses from students of information systems and music and arts at four points in time during the spring-summer 2020 semester. Our study focused on (1) the students' acceptance of technology-mediated learning, (2) any change in this acceptance during the semester and (3) the differences in acceptance between the two disciplines. We applied the Technology Acceptance Model and were able to validate it for the extreme situation of the COVID-19 pandemic. We extended the model with three new variables (time flexibility, learning flexibility and social isolation) that influenced the construct of perceived usefulness. Furthermore, we detected differences between the disciplines and over time. In this paper, we present and discuss our study's results and derive short- and long-term implications for science and practice.}, language = {en} } @article{GrumBenderAlfaetal.2018, author = {Grum, Marcus and Bender, Benedict and Alfa, A. S. and Gronau, Norbert}, title = {A decision maxim for efficient task realization within analytical network infrastructures}, series = {Decision support systems : DSS ; the international journal}, volume = {112}, journal = {Decision support systems : DSS ; the international journal}, publisher = {Elsevier}, address = {Amsterdam}, issn = {0167-9236}, doi = {10.1016/j.dss.2018.06.005}, pages = {48 -- 59}, year = {2018}, abstract = {Faced with the increasing needs of companies, optimal dimensioning of IT hardware is becoming challenging for decision makers. In terms of analytical infrastructures, a highly evolutionary environment causes volatile, time dependent workloads in its components, and intelligent, flexible task distribution between local systems and cloud services is attractive. With the aim of developing a flexible and efficient design for analytical infrastructures, this paper proposes a flexible architecture model, which allocates tasks following a machine-specific decision heuristic. A simulation benchmarks this system with existing strategies and identifies the new decision maxim as superior in a first scenario-based simulation.}, language = {en} } @article{HaaseVladovaBender2022, author = {Haase, Jennifer and Vladova, Gergana and Bender, Benedict}, title = {Dating on a different stage, but with the same habits}, series = {PsyArXiv}, journal = {PsyArXiv}, number = {245}, doi = {10.31234/osf.io/kj68b}, pages = {14}, year = {2022}, abstract = {This study aims to compare online vs. offline flirting and dating behavior using the example of the location-based real-time dating (LBRTD) app Tinder, a popular dating platform. We focus on persons' self-descriptions like self-esteem, social desirability, state social anxiety, and adjustment behavior on Tinder and the perceived data privacy of the app. Data was gathered using a survey approach with Tinder users reporting their behavior in offline and online settings. The comparison between offline and online behavior was made using Response Surface Analysis. The results suggest that the different conditions of the natural and digital worlds do not influence the individual's behavior and emotional perception. The results are analyzed and discuss gender, age, motivation to use the app, and the user's relationship status.}, language = {en} } @article{Bender2018, author = {Bender, Benedict}, title = {Internet of things}, series = {Industrial Internet of Things - Grundlagen. Band 1}, journal = {Industrial Internet of Things - Grundlagen. Band 1}, publisher = {Gito}, address = {Berlin}, isbn = {978-3-95545-247-6}, pages = {1 -- 38}, year = {2018}, language = {de} } @article{Bender2018, author = {Bender, Benedict}, title = {Sensorik im Produktionskontext}, series = {Industrial Internet of Things - Grundlagen. Band 1}, journal = {Industrial Internet of Things - Grundlagen. Band 1}, publisher = {Gito}, address = {Berlin}, isbn = {978-3-95545-247-6}, pages = {123 -- 163}, year = {2018}, language = {de} } @inproceedings{BenderGronau2022, author = {Bender, Benedict and Gronau, Norbert}, title = {Introduction to the Minitrack on towards the future of enterprise systems}, series = {Proceedings of the 55th Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 55th Hawaii International Conference on System Sciences}, editor = {Bui, Tung}, publisher = {Hawaii International Conference on System Sciences}, address = {Honolulu, HI}, isbn = {978-0-9981331-5-7}, doi = {10.24251/HICSS.2022.869}, pages = {7232 -- 7233}, year = {2022}, abstract = {Enterprise systems have long played an important role in businesses of various sizes. With the increasing complexity of today's business relationships, specialized application systems are being used more and more. Moreover, emerging technologies such as artificial intelligence are becoming accessible for enterprise systems. This raises the question of the future role of enterprise systems. This minitrack covers novel ideas that contribute to and shape the future role of enterprise systems with five contributions.}, language = {en} } @inproceedings{BoehmeWuttkeBenderetal.2023, author = {B{\"o}hme, Lukas and Wuttke, Tobias and Bender, Benedict and Teusner, Ralf and Baltes, Sebastian and Matthies, Christoph and Perscheid, Michael}, title = {From full-fledged erp systems towards process-centric business process platforms}, series = {Twenty-ninth Americas Conference on Information Systems, Panama, 2023}, booktitle = {Twenty-ninth Americas Conference on Information Systems, Panama, 2023}, publisher = {arXiv.org, Cornell University}, address = {Ithaca, NY}, doi = {10.48550/arXiv.2306.02995}, pages = {10}, year = {2023}, abstract = {Enterprise Resource Planning (ERP) systems are critical to the success of enterprises, facilitating business operations through standardized digital processes. However, existing ERP systems are unsuitable for startups and small and medium-sized enterprises that grow quickly and require adaptable solutions with low barriers to entry. Drawing upon 15 explorative interviews with industry experts, we examine the challenges of current ERP systems using the task technology fit theory across companies of varying sizes. We describe high entry barriers, high costs of implementing implicit processes, and insufficient interoperability of already employed tools. We present a vision of a future business process platform based on three enablers: Business processes as first-class entities, semantic data and processes, and cloud-native elasticity and high availability. We discuss how these enablers address current ERP systems' challenges and how they may be used for research on the next generation of business software for tomorrow's enterprises.}, language = {en} } @inproceedings{WinterBenderAier2024, author = {Winter, Robert and Bender, Benedict and Aier, Stephan}, title = {Enterprise-level IS research - need, conceptualization, exemplary knowledge contributions and future opportunities}, series = {Proceedings of the 57th Annual Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 57th Annual Hawaii International Conference on System Sciences}, editor = {Bui, Tung X.}, publisher = {Hawaii International Conference on System Sciences}, address = {Honolulu, HI}, isbn = {978-0-9981331-7-1}, pages = {6402 -- 6411}, year = {2024}, abstract = {Enterprise solutions, specifically enterprise systems, have allowed companies to integrate enterprises' operations throughout. The integration scope of enterprise solutions has increasingly widened, now often covering customer activities, activities along supply chains, and platform ecosystems. IS research has contributed a wide range of explanatory and design knowledge dealing with this class of IS. During the last two decades, many technological as well as managerial/organizational innovations extended the affordances of enterprise solutions—but this broader scope also challenges traditional approaches to their analysis and design. This position paper presents an enterprise-level (i.e., cross-solution) perspective on IS, discusses the challenges of complexity and coordination for IS design and management, presents selected enterprise-level insights for IS coordination and governance, and explores avenues towards a more comprehensive body of knowledge on this important level of analysis.}, language = {en} } @inproceedings{BenderWinterSchmidtetal.2024, author = {Bender, Benedict and Winter, Robert and Schmidt, Pamela and Narasimhan, Sathya}, title = {Minitrack introduction: Enterprise Ecosystems}, series = {Proceedings of the 57th Annual Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 57th Annual Hawaii International Conference on System Sciences}, editor = {Bui, Tung X.}, publisher = {Hawaii International Conference on System Sciences}, address = {Honolulu, HI}, isbn = {978-0-9981331-7-1}, issn = {2572-6862}, pages = {6370 -- 6371}, year = {2024}, abstract = {While Information Systems Research exists at the individual and workgroup levels, research on IS at the enterprise level is less common. The potential synergies between the study of enterprise systems (ES) and related fields have been underexplored and often treated as separate entities. The ongoing challenge is to seamlessly integrate technological advances and align business processes across organizations. While systems integration within an organization is common, changes occur when industry and ecosystem perspectives come into play. The four selected papers address different facets of the future role of enterprise ecosystems, including implementation challenges, ecosystem boundaries, and B2B platform specifics.}, language = {en} } @inproceedings{BenderGronauWinter2023, author = {Bender, Benedict and Gronau, Norbert and Winter, Robert}, title = {Minitrack introduction enterprise-level information systems}, series = {Proceedings of the 56th Hawaii International Conference on System Sciences}, booktitle = {Proceedings of the 56th Hawaii International Conference on System Sciences}, editor = {Bui, Tung X.}, publisher = {Hawaii International Conference on System Sciences}, address = {Honolulu, HI}, isbn = {978-0-9981331-6-4}, issn = {2572-6862}, pages = {5809 -- 5810}, year = {2023}, abstract = {While Information Systems (IS) Research on the individual and workgroup level of analysis is omnipresent, research on the enterprise-level IS is less frequent. Even though research on Enterprise Systems and their management is established in academic associations and conference programs, enterprise-level phenomena are underrepresented. This minitrack provides a forum to integrate existing research streams that traditionally needed to be attached to other topics (such as IS management or IS governance). The minitrack received broad attention. The three selected papers address different facets of the future role of enterprise-wide IS including aspects such as carbonization, ecosystem integration, and technology-organization fit.}, language = {en} } @incollection{BenderThim2021, author = {Bender, Benedict and Thim, Christof}, title = {Entering complementary markets on software platforms}, series = {Platform coring on digital software platforms}, booktitle = {Platform coring on digital software platforms}, editor = {Bender, Benedict}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-34798-7}, doi = {10.1007/978-3-658-34799-4_7}, pages = {149 -- 199}, year = {2021}, abstract = {Software platforms regularly introduce new features to remain competitive. While platform innovation is considered to be a critical success factor, adding certain features could hurt the ecosystem. If platform owners provide functionality that was previously provided by a contributor, the owners enter complementary product spaces. Complementary market entry frequently occurs on software platforms and is a major concern for third-party developers. Divergent findings on the impact of complementary market entry call for the consideration of additional factors. As prior research neglected the third-party perspective, this contribution aims to address this gap. We explore the use of measures to prevent complementary market entry using a survey approach on browser platforms. The research model is tested with 655 responses among developer from Mozilla Firefox and Google Chrome. To explain countermeasures employment, developer's attitude and perceived likelihood are important. The results reveal that developers employ countermeasures if complementary market entry is assessed negatively and perceived as likely for their extension. Differences among browser platforms concerning complementary market entry are identified. Product spaces of extensions being available on multiple platforms are less likely to be entered and more heavily protected. Implications for research and stakeholders, i.e. platform owners and contributors are discussed.}, language = {en} } @incollection{BenderThimLinke2021, author = {Bender, Benedict and Thim, Christof and Linke, Felix}, title = {Platform coring in the browser domain}, series = {Platform coring on digital software platforms}, booktitle = {Platform coring on digital software platforms}, editor = {Bender, Benedict}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-34798-7}, doi = {10.1007/978-3-658-34799-4_6}, pages = {119 -- 148}, year = {2021}, abstract = {Modern browsers are digital software platforms, as they allow third parties to extend functionality by providing extensions. In a highly competitive environment, differentiation through provided functionality is a key factor for browser platforms. As the development of browsers progress, new functions are constantly being released. Browsers could thus enter complementary markets by adding functionality previously provided by third-party extensions, which is referred to as 'platform coring'. Previous studies have missed the perspective of the parties involved. To address this gap, we conducted interviews with third-party and core developers in the security and privacy domain from Firefox and Chrome. This study provides three contributions. First, insights into stakeholder-specific issues concerning coring. Second, measures to prevent coring. Third, strategical guidance for developers and owners. Third-party vendors experienced and core developers confirmed that coring occurs on browser platforms. While developers with extrinsic motivations assess coring negatively, developers with intrinsic motivations perceive coring positively.}, language = {en} } @article{BenderKoerppen2021, author = {Bender, Benedict and K{\"o}rppen, Tim}, title = {Data Warehouse, Data Lake oder Data Platform}, series = {ERP-Management : Auswahl, Einf{\"u}hrung und Betrieb von ERP-Systemen}, volume = {17}, journal = {ERP-Management : Auswahl, Einf{\"u}hrung und Betrieb von ERP-Systemen}, number = {6}, publisher = {GITO mbH Verlag}, address = {Berlin}, issn = {1860-6725}, pages = {34 -- 37}, year = {2021}, abstract = {Die Digitalisierung des deutschen Mittelstandes schreitet weiterhin schleppend voran. So verf{\"u}gt zwar ein wachsender Teil dieser Unternehmen {\"u}ber vereinzelte Informations- und Kommunikationssysteme, die zielf{\"u}hrende Vernetzung und Integration dieser Systeme stellt jedoch weiterhin eine große Aufgabe dar [1]. Besonders vor dem Hintergrund wachsender Bed{\"u}rfnisse f{\"u}r Informationen und Transparenz sehen sich Unternehmen zunehmend mit der analyseorientierten Nutzbarmachung der Unternehmensdaten konfrontiert [2].}, language = {de} } @inproceedings{BenderThimLinke2019, author = {Bender, Benedict and Thim, Christof and Linke, Felix}, title = {Platform coring in the browser domain}, series = {Proceedings Information Systems - The Heart of Innovation Ecosystems (ICIS 2019)}, booktitle = {Proceedings Information Systems - The Heart of Innovation Ecosystems (ICIS 2019)}, isbn = {978-0-9966831-9-7}, year = {2019}, abstract = {Modern web browsers are digital software platforms, as they allow third-parties to extend functionality by providing extensions. Given the intense competition, differentiation through provided functionality is a key factor for browser platforms. As browsers progress, they constantly release new features. Browsers might thereby enter complementary markets if they add functionality formerly provided by third-party extensions, which is referred to as 'platform coring'. Previous studies missed the perspective of the involved parties. To address this gap, we conduct interviews with third-party and core developers in the security and privacy domain from Firefox and Chrome. In essence, the study provides three contributions. First, insights into stakeholder-specific issues concerning coring. Second, measures to prevent coring. Third, strategical guidance for developers and owners. Third-parties experienced and core developers acknowledged coring to occur on browser platforms. While developers with extrinsic motivations assess coring negatively, developers with intrinsic motivations perceive coring positively.}, language = {en} }