@article{HeinzeGeers2009,
  author    = {Heinze, Priscilla and Geers, D.},
  title     = {Quality management in knowledge intensive business processes},
  year      = {2009},
  language  = {en}
}
@article{BahrsHeinze2009,
  author    = {Bahrs, Julian and Heinze, Priscilla},
  title     = {KMDL for innovation and production ramp-up process evaluation : a case study},
  year      = {2009},
  language  = {en}
}