@article{SeyfriedAnsmannPohlenz2019,
  author    = {Seyfried, Markus and Ansmann, Moritz and Pohlenz, Philipp},
  title     = {Institutional isomorphism, entrepreneurship and effectiveness},
  series = {Tertiary Education and Management},
  volume    = {25},
  journal   = {Tertiary Education and Management},
  number    = {2},
  publisher = {Springer},
  address   = {Dordrecht},
  issn      = {1358-3883},
  doi       = {10.1007/s11233-019-09022-3},
  pages     = {115 -- 129},
  year      = {2019},
  abstract  = {This paper presents empirical evidence on the adoption, implementation and the perceived effectiveness of quality management in teaching and learning in German higher education institutions. Theoretically, the article combines two new institutionalist approaches: institutional isomorphism and institutional entrepreneurship. Empirically, the study refers to qualitative interview data and quantitative survey data. The analysis reveals that isomorphism is a leading driver behind the adoption of quality management in German higher education institutions, whereas institutional entrepreneurship plays an important role in quality management implementation. While isomorphism can be regarded as a conclusive reason behind the absence of a perception of quality management's effectiveness, institutional entrepreneurship may function as a corrective towards the overall negative impact of isomorphic conformity by institutionalizing quality management in a sustainable manner.},
  language  = {en}
}
@article{SeyfriedReith2019,
  author    = {Seyfried, Markus and Reith, Florian},
  title     = {The seven deadly sins of quality management: trade-offs and implications for further research},
  series = {Quality in higher education},
  volume    = {25},
  journal   = {Quality in higher education},
  number    = {3},
  publisher = {Routledge, Taylor \& Francis Group},
  address   = {Abingdon},
  issn      = {1353-8322},
  doi       = {10.1080/13538322.2019.1683943},
  pages     = {289 -- 303},
  year      = {2019},
  abstract  = {Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each 'sin' illustrating an inherent trade-off or paradox in the implementation of internal quality management in teaching and learning in higher education institutions. Identifying the trade-offs behind these sins is essential for a better understanding of quality management as an organisational problem.},
  language  = {en}
}