@article{AbelerCalakiAndreeetal.2010,
  author    = {Abeler, Johannes and Calaki, Juljana and Andree, Kai and Basek, Christoph},
  title     = {The power of apology},
  issn      = {0165-1765},
  doi       = {10.1016/j.econlet.2010.01.033},
  year      = {2010},
  abstract  = {How should firms react to customer complaints after an unsatisfactory purchase? In a field experiment, we test the effect of different reactions and find that a cheap-talk apology yields significantly better outcomes for the firm than offering a monetary compensation.},
  language  = {en}
}
@article{CaliendoFossenKritikos2010,
  author    = {Caliendo, Marco and Fossen, Frank and Kritikos, Alexander},
  title     = {The impact of risk attitudes on entrepreneurial survival},
  issn      = {0167-2681},
  doi       = {10.1016/j.jebo.2010.02.012},
  year      = {2010},
  abstract  = {Risk attitudes influence the complete life cycle of entrepreneurs. Whereas recent research underpins the theoretical proposition of a positive correlation between risk attitudes and the decision to become self-employed, the effects on survival are not as straightforward. Psychological research posits an inverse U-shaped relationship between risk attitudes and entrepreneurial survival. On the basis of experimentally validated data of the German Socio-Economic Panel (SOEP), we examine the extent to which risk attitudes influence survival rates in self-employment in Germany. The empirical results confirm that persons whose risk attitudes are in the medium range survive significantly longer as entrepreneurs than do persons with particularly low or high risk attitudes.},
  language  = {en}
}
@article{Barth2010,
  author    = {Barth, Christian A.},
  title     = {Lebensmittelmarkt und Nachhaltigkeit},
  issn      = {0012-0413},
  year      = {2010},
  language  = {de}
}
@article{KupkeLattemannStieglitz2010,
  author    = {Kupke, S{\"o}ren and Lattemann, Christoph and Stieglitz, Stefan},
  title     = {Knowledge governance in virtual corporations},
  isbn      = {978-3-86573-532-4},
  year      = {2010},
  language  = {en}
}
@article{Humborg2010,
  author    = {Humborg, Christian Ludwig},
  title     = {Highways in Europe - between public and private provision},
  url       = {http://nbn-resolving.de/urn:nbn:de:kobv:517-opus-46071},
  year      = {2010},
  abstract  = {This paper discusses different options for institutional arrangements providing network infrastructure on the basis of the 'transaction cost economic' approach using the example of highway infrastructure. Drawing on lessons learned from highway provision in three European countries (Italy, Poland and Spain), five models of highway provision are discussed: public authorities, public enterprises, user clubs, private partnerships or a regulated private market. Three options to regulate the private market are presented: a rate-of-return regulation, a price-cap-regulation and franchise bidding. The main factor that makes private construction and provision expensive are the risk premiums of private companies that are incorporated for political risks. It is argued that the optimal model of highway provision depends on each country-specific situation. This is mainly influenced by the regulatory experience within the country on one hand and by the stage of highway development on the other.},
  language  = {en}
}
@article{MuellerGronau2010,
  author    = {M{\"u}ller, Claudia and Gronau, Norbert},
  title     = {Bildung von sozialen Netzwerken in Anwendungen der Social Software},
  series = {Analyse sozialer Netzwerke und Social Software},
  journal   = {Analyse sozialer Netzwerke und Social Software},
  publisher = {GITO},
  address   = {Berlin},
  isbn      = {978-3-940019-26-4},
  pages     = {1 -- 23},
  year      = {2010},
  language  = {de}
}
@article{BachJann2010,
  author    = {Bach, Tobias and Jann, Werner},
  title     = {Animals in the administrative zoo : organizational change and agency autonomy in Germany},
  issn      = {0020-8523},
  doi       = {10.1177/0020852310372448},
  year      = {2010},
  abstract  = {Although Germany does not figure among the 'forerunners' of managerial reforms of the public sector, it has a long tradition of agencies and non-departmental bodies at the federal level. Over time, the federal administration has developed into a highly differentiated 'administrative zoo' with a large number of species, questioning the image of a well-ordered German bureaucracy. The article addresses organizational changes among non-ministerial agencies during the past 20 years and ministry-agency relations, drawing on data from a comprehensive survey of the federal administration. The structural changes we observe are neither comprehensive nor planned; they are much more evolutionary than revolutionary, driven by sectoral policies and not by any overall agency policy, supported more by regulatory than by managerial reforms, and most of the changes are horizontal mergers or successions of existing organizations, while we find almost no evidence for hiving-off from ministries to agencies. At the same time, federal agencies report a lot of bureaucratic discretion, whereas they perceive substantial levels of 'red tape' due to administrative regulations. We also find that traditional, hierarchical modes of ministerial oversight are still dominating; only few agencies have performance agreements with measurable goals.},
  language  = {en}
}