@article{GronauWeber2004,
  author    = {Norbert Gronau and Edzard Weber},
  title     = {Management of knowledge intensive business processes},
  url       = {http://wi.uni-potsdam.de/homepage/potsdam.nsf/ GetDownload?OpenAgent\&ID=DCF77CC4F1B37E7FC1256FAC0028977D\&FILE=WI-2004-04.pdf},
  year      = {2004},
}