TY  - CHAP
A1  - Gronau, Norbert
A2  - Shishkov, Boris
T1  - Modeling the handling of knowledge for Industry 4.0
T2  - Business modeling and software design : 11th International Symposium, BMSD 2021, Sofia, Bulgaria, July 5–7, 2021, Proceedings
N2  - Industry 4.0, i.e. the connection of cyber-physical systems via the Internet in production and logistics, leads to considerable changes in the socio-technical system of the factory. The effects range from a considerable need for further training, which is exacerbated by the current shortage of skilled workers, to an opening of the previously inaccessible boundaries of the factory to third-party access, an increasing merging of office IT and manufacturing IT, and a new understanding of what machines can do with their data. This results in new requirements for the modeling, analysis and design of information processing and performance mapping business processes.

In the past, procedures were developed under the name of “process-oriented knowledge management” with which the exchange and use of knowledge in business processes could be represented, analyzed and improved. However, these approaches were limited to the office environment. A method that makes it possible to document, analyze and jointly optimize the new possibilities of knowledge processing by using artificial intelligence and machine learning in production and logistics in the same way and in a manner compatible with the approach in the office environment does not exist so far. The extension of the modeling language KMDL, which is described in this paper, will contribute to close this research gap.

This paper describes first approaches for an analysis and design method for a knowledge management integrating man and machine in the age of Industry 4.0.
KW  - 4th industrial revolution
KW  - knowledge management
KW  - business process management
Y1  - 2021
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/60457
SN  - 978-3-030-79975-5
SN  - 978-3-030-79976-2
VL  - 422
SP  - 207
EP  - 223
PB  - Springer International Publishing
CY  - Cham
ER  -