@article{Selting2012,
  author    = {Margret Selting},
  title     = {Complaint stories and subsequent complaint stories with affect displays},
  journal   = {Journal of pragmatics : an interdisciplinary journal of language studies},
  volume    = {44},
  number    = {4},
  pages     = {387 -- 415},
  doi       = {10.1016/j.pragma.2012.01.005},
  year      = {2012},
}