Explaining the Use of Performance Information by Public Managers: A Planned-Behavior Approach
- This article examines the use of performance information by public managers. It reviews literature on the impact of attitudes and social norm and puts forward a psychological-cognitive model based on the theory of planned behavior. The article finds support for this model emphasizing that performance data use is a goal-directed, reasoned action. Another critical result is that managers who consciously intend to use performance data also make sure that the data in their division are of good quality which, in turn, fosters information use. These findings indicate thatin addition to organizational routinescognitive factors are promising starting points for interventions to foster managers' data use. The article is based on survey data from German cities.
| Author details: | Alexander KrollGND |
|---|---|
| DOI: | https://doi.org/10.1177/0275074013486180 |
| ISSN: | 0275-0740 |
| ISSN: | 1552-3357 |
| Title of parent work (English): | The American review of public administration |
| Publisher: | Sage Publ. |
| Place of publishing: | Thousand Oaks |
| Publication type: | Article |
| Language: | English |
| Year of first publication: | 2015 |
| Publication year: | 2015 |
| Release date: | 2017/03/27 |
| Tag: | information and communication technology; management analysis; organizational behavior; performance measurement; psychology; public management issues |
| Volume: | 45 |
| Issue: | 2 |
| Number of pages: | 15 |
| First page: | 201 |
| Last Page: | 215 |
| Organizational units: | Wirtschafts- und Sozialwissenschaftliche Fakultät / Wirtschaftswissenschaften |
| Peer review: | Referiert |
| External remark: | Zweitveröffentlichung in der Schriftenreihe Postprints der Universität Potsdam : Wirtschafts- und Sozialwissenschaftliche Reihe ; 88 |
