Wissensmanagement im Call Center
| Author details: | Petra Ceglarek, Heinz-Jürgen Rothe |
|---|---|
| Title of parent work (German): | CCall Report |
| Publisher: | Verwaltungs-Berufsgenossenschaft |
| Place of publishing: | Hamburg |
| Publication type: | Monograph/Edited Volume |
| Language: | German |
| Year of first publication: | 2002 |
| Publication year: | 2002 |
| Release date: | 2017/03/24 |
| Volume: | 16 |
| Organizational units: | Humanwissenschaftliche Fakultät / Strukturbereich Kognitionswissenschaften / Department Psychologie |
| Institution name at the time of the publication: | Humanwissenschaftliche Fakultät / Institut für Psychologie |
